SENIOR PROJECT MANAGER / TECHNICAL PROGRAM MANAGER

• 20 years of experience managing software development, networks operations, workstation and implementations, networking and security related projects.
• Project Manager of software developers, engineers, and technicians.
• Exceptional interpersonal and business communications skills.
• Experience developing specifications, writing proposals, creating budgets and delivering major software systems using the software development life cycle.
• Experience managing projects and proposals for Fortune 500 companies, government contractors and governments including Virginia, California and New Jersey.

PROJECT MANAGEMENT EXPERIENCE

PROFESSIONAL EXPERIENCE

Confidential

SR PROJECT MANAGER

• Project manager for digital initiatives within the corporate PMO driving greater customer acceptance of mobile technologies.
• Managing projects involving desktop applications,mobile web, mobile app, cloud and SMS technology.
• Projects averaged 10,000 man-hours each and involved development from CVS staff and multiple 3rd party vendors.
• Both projects on track for successful on-time, on-budget implementations in September/October.

Confidential

PROGRAM MANAGER

• Program Manager for Department of Confidential customer on a 20M engagement over multiple years to deliver back end systems modernization for dealers, titles and registration and driver licensing systems.
• Responsible for budget, time line, scope control and customer satisfaction.
• Leads interdisciplinary teams to create solutions, resolve issues and engage with State business and technical counterparts.
• Advises customer executives on best practices for delivery of major software implementations and business process re-engineering.
• Full SDLC engagement from Initiation to Operations turnover. 20,000 man-hours for BA, DEV, QA, Conversions and Training.
• Requirements traceability maintained through Team Foundation Server 2012 and SharePoint services.
• DMV solution includes Microsoft Server 2012 and SQL 2012, IIS, and Web services interfaces to legacy systems. Multiple environments used for sandbox, training, QA, DEV, UAT and production.

Confidential

PROJECT MANAGER

• Project manager tasked with creating a complex Microsoft Project plan for the Smart Grid energy pilot rollout.

Confidential

PROJECT MANAGER

• Budget: 2M, Staff: 20 internal, customers 40 Directly interfaced with investment trading department management and with divisional Sr. VP. Project Manager for two complex projects to replace the investment trading platform for a 45B company.
• Full SDLC processes in a CMMI Level 3 organization.
• Managing a team of developers, business analysts, designers and many other technical operations staff. 20,000 man-hours of work.
• Responsible for budget, metrics, on-time delivery, vendor selection, project planning, resource assignment and quality.

Confidential

SR PROJECT MANAGER

• Confidential Budget: 4M, Staff: 8 internal, customers 35 Primary contact with customer representatives including the Deputy Director of Finance for the Confidential Procurement Manager and occasionally with the Director of Finance appointed by Mayor Bloomberg .
• Project Manager for the two largest projects in the company, Confidential a large county in Virginia Confidential. Confidential has multiple back-end mainframe systems.
• Significant data conversion and normalization effort to convert inconsistent legacy information into an Oracle database. This involved extensive data scrubbing, customer reviews, SQL modifications and reporting.
• Responsible for creating project plans, budgets, scopes of work and negotiations with NYC senior management on details of business re-engineering processes.
• Represented the company with high level government management and contracting authorities

Confidential

PROJECT MANAGEMENT CONSULTANT

• Confidential is a Federal government and military contractor.
• Budget 1M, Staff: 15 internal Hired by the owner of the company and reported to the VP of Operations.
• Project Manager for a full suite of Deltek Enterprise Resource Planning systems including accounting, time and expense, recruiting, business intelligence and government contracting management. Completely revamped the existing project and company workflow processes.
• Coordinated all project related activities with Windmill staff and Deltek consultants and reported status to senior management.
• Developed training material and documentation, system specifications and management reports.

Confidential

SR PROJECT MANAGEMENT CONSULTANT

• Budgets: 2M, staff 10, 100M, 70
• Project Management Consultant assigned to high visibility and high priority Information Technology projects involving hundreds of servers and mainframes.
• Responsible for overall project success including accountability to senior company executives.
• Projects have been related to creating a corporate disaster recovery site and redesigning the corporate Intranet.

Confidential

SR PROGRAM MANAGER

• Budgets: 1M - 20M, Staff: 10 30, Proposal Sizes 0 - 100M Primary interface to state government Department of Motor Vehicle management and with appointed state officials. Led contract negotiations with state government procurement officers, state legal staff and DMV heads.
• Program Manager for seven state government driver licensing programs using Digimarc software, hardware and security document solutions. Responsible for change and configuration management for government customers.
• Led application development using the SDLC in a .Net architecture, Web based applications, thick clients, SQL and Oracle. Systems interfaced with 3rd party software such as IBM MQ Series, IBM Mainframes, custom backend systems, Windows 2003 servers and public databases. Customer business processes were redesigned to fit the new model.
• Planned and directed the installation of servers, networking equipment and domain upgrades to support the integration of Digimarc solutions.
• Led teams to create prototype systems for usability and GUI requirements.
• Wrote technical proposals in RFP responses that described the project management process and methodology for program delivery. Included complex Microsoft Project and Visio diagrams as illustrations.
• Designed training plans for delivery of software solutions.
• Single point of contact for all operations, implementation and integration issues.
• Responsible for proposal development for the largest customers, the State of California and the State of Florida.
• Develops costing models and scopes of work for add-on business.
• Directs technical staff for software/hardware integration services supporting state government programs.
• Managed software bug fixes and product releases using TestTrack and Scrum methodology for maintenance releases.
• Overall responsibility for P L for 10M in annual business.

Confidential

PROJECT MANAGER

• Project Manager for software development conversions for IVRs and Call Centers located across the U.S. Budget: 10M, Staff: 15 Dealt directly with the Sr. VP of Customer Support.
• Responsible for successful conversion of IVRs, Cisco networking equipment, programs and processes to support a 40B banking acquisition.
• Reported to conversion team SVP on successful integration of new banks into the Citizens call center.
• Completed conversion of IVRs to accommodate integration into call center network across multiple sites. Used Citizens SDLC to plan and implement new software systems.

Confidential

PROJECT MANAGER

• Budget: 2M, Staff: 10 Reported to the head of Global Security and interfaced with the Confidential Sr. VP of Facilities.
• The company's business deals with digital control systems for security systems for majorfacilities in the Confidential. Contracted through Galaxy to Confidential Scientific.
• Worked directly for the V.P. of Corporate Security at Boston Scientific and the V.P. of Worldwide
• Facilities to deliver projects throughout the world
• Managed projects installing Lenel based enterprise software security systems and HID and Pelco hardware.
• Point of contact for all projects related planning and issues worldwide.

Confidential

SENIOR PROFESSIONAL SERVICES CONSULTANT

Budget: 5M, Staff: 8

• Confidential is an enterprise software company that provides Web based Identity Management solutions for passwords, profiles, digital certificates and accounts.
• Directed the successful implementations of enterprise software for password management of Windows domains, UNIX servers, Novell servers, SQL databases and IBM mainframes at Fortune 500 customers and government customers such as the Internal Revenue Service.
• Coordinated the activities of Professional Services Engineers and Customer Support staff to implement Courion Web servers, SQL databases, UNIX agents, OS/390 agents and new user workflows.
• Created documents such as Microsoft Project plans, Visio diagrams, security white papers, technology briefs and implementation best practices documents.
• Maintained an ongoing dialogue with the customer contact and escalated issues that would delay the implementation or impact change management.
• Reported technical progress of the implementation via status reports.
• Led technical meetings with customer to set expectations and minimize scope changes.
• Utilized standard seven-step implementation process based upon PMI PMBOK guidelines to guide the customer to a successful deployment.

Confidential

PROJECT MANAGER / SOLUTIONS ARCHITECT/ SALES ENGINEER

• Confidential was a 100M company that specializes in technology implementation for major corporations and Confidential partners such as Confidential Systems and IBM Global Services.
• Budget for multiple projects: 10M, Staff: 30 Customer contacts were typically VP level management.

Confidential

Solutions Architect

• Provided pre-sales support that delivered over 12M in new technology deployment business over a four- year period via proposals and upselling/change orders.
• Created scopes-of-work with pricing for implementation solutions at 50-5000 sites. Assisted with proposal preparation. Typical implementations would include a Cisco router, Windows or UNIX server, network cabling, hubs or switches, a firewall device and other infrastructure.
• Designed pricing and deployment plans that won new business in router deployments, computer installations, Web based project management and infrastructure upgrades.
• Provided technical direction to the Project Management staff and oversaw the creation and delivery of Microsoft Project plans.
• Worked with telecommunications industry customers to provide EF I solutions at telephone offices.

Confidential

National Project Manager/ Technical Program Manager

• Responsible for the implementation planning, documentation, installation and success of computer, network and infrastructure projects nationwide. Primary customer contact for the implementations and change management/change orders.
• Managed the deployment of Windows desktops, Cisco routers and switches for customers with distributed systems across the US.
• Set customer expectations for complex implementations and drove project team members toward the agreed upon project goals and timelines.
• Responsible for Project Management, Engineering, Staging and Configuration, Installation and all other project activities. Project owner for Confidential.
• Created over 600 Microsoft Project plans and Visio diagrams.
• Directed a team of Project Managers, System Engineers, and Technicians, during a nationwide 5000 seat, NT roll-out/Y2K project.
• Documented scope changes and informed customers of project impact.
• Informed the Sales team of opportunities for further project revenue.

Confidential

PRODUCT SUPPORT SUPERVISOR

• Performed support for Software Sentry on a wide variety of network operating systems, including Novell, PC-NFS, and Vines.
• Recommended network and PC configuration changes.
• Developed procedures for inclusion into the technical documentation.

Confidential

NETWORK ENGINEER / SENIOR TELECOMMUNICATIONS ANALYST

• Budget 10M, Staff: 25 outsourced
• Managed the installation of a state-of-the networking project to relocate over 3,000 employees. Facilities included WAN circuits, fiber optic Ethernet backbone, Novell servers, and computer room environment.
• Re-networked the Boston area WAN, servers and infrastructure as part of data center consolidation project.
• Provided technical coordination to migrate branch UNIX servers, Windows PCs, WAN circuits, and data-center network systems from Bank of New England to Fleet Bank that enabled a successful system conversion.

Confidential

NETWORK CONTROL MANAGER / TELECOMMUNICATIONS MANAGER

• Annual Budget 15M, Staff: 30
• Directed a staff of up to 20 project managers, voice/data technicians, help desk analysts and engineers who supported a user community of over 10,000 employees.
• Supported the telecommunications and hardware infrastructure for the bank's call center and IVRs. Performed capacity planning and system integration with the bank's call center managers, the hardware vendor and the telecommunications staff.
• Managed the MAC of 10,000 telephones and computers annually.
• Team member for major datacenter consolidation, relocation and disaster recovery projects.
• Designed and instituted a standardized cabling infrastructure at all corporate location to reduce move-add-change expense.
• Hired, trained and assigned staff to support all data and voice services.

Confidential

NETWORK CONTROL MANAGER / NETWORK DIRECTOR

• Managed a 24/7 network operations staff of seven help desk analysts who supported a 100-branch network. Trained all staff.
• Procured large discounts on equipment maintenance from vendor by efficient management of network problems and service calls.
• Designed and supervised the installation of network systems for Corporate Headquarters, enabling the project to complete on time.
• Developed network disaster recovery plan.

SOFTWARE SKILLS

• Microsoft Office
• Microsoft Project
• Microsoft Visio
• Clarity and Team Foundation Server for project planning and resource utilization.