Professional Profile

• Seasoned IT Executive / VP / Director with 25 years of strong industry experience. A part of the Executive Team managing multi-million dollar IT portfolio, IT Strategy, budget finance, SOW, risk issues. Managed over 1000 resources, including Project Managers, across US, UK and India. Direct report to Sr. Vice President.
• Expert in off-shore Vendor and Client Relationship Management, SLA, RFP/RFI, IT Operations, Data Warehouse, Risk Mitigation, Project Management/PMO Best Practices and new PMO setup, VoIP Contact Center, Data Center Migration.
• Hiring and Managing Project Managers Tech Resources. Performance Reviews and Mentoring.
• Successful within complex matrix environments and managed 120M budget across North America, Europe, Latin America, Africa, Middle East and Asia Pacific.
• Directed 24/7 IT Operations, Contact Centers 250 staff, 20 VoIP Call Centers with 450 live agents across the globe.
• PMO Management/IT Service Management Implemented Project Management methods, best practices Governance. Directed process improvements and new PMO setup. Managed staff, process, technology, and complete System Development Life Cycle SDLC from start to finish. Directed various projects with 10-75 staff budgets of 500K to 45M.
• Industries
• Banking Insurance
• Automotive
• Healthcare Pharmacutical
• Financial Services
• IT Services / Operation
• Management Consulting
• Areas of Expertise
• IT Leadership
• IT Services Operations Management
• Global Portfolio Oversight
• PMO Set Up IT Governance
• Strategic Vision Program Management
• Data Center/Call Center Management
• SDLC, Web and Infrastructure Projects
• Data Warehouse Data Mart
• Client Relationship Management
• B2C B2B Vendor Management
• Workforce Management

Experience and Skills

• CA Clarity PPM
• CMM/CMMi
• FDR 21 CFR Part 11
• GM Sys. Development Process SDP-21
• Ford System Dev. Methodology SDM
• MS Office Suite / Lotus Notes
• MS Visio, MS Project
• Portfolio Financial Planning
• PVCS Dimensions
• Ford ITMS, ePMO, PeopleSoft, eTracker
• NICE, eWork Force Management
• Rational Unified Process RUP
• System Development Life Cycle SDLC
• Price 2 PM Methodology
• PMI PMBOK - Project Management
• Oracle Primavera P6 PM Tool
• Product Based Planning PBP

Experience Highlights

Program Manager/IT Executive Confidential A part of the Executive Management Team managing multi-million dollar client account, budget finance, SOW, client relationship, schedule scope, risk issue, managing over 1000 tech. resources, including PMs, across US, UK and India.

Program/Project Manager Confidential Managed IP Convergence Program IP Contact Center with over 20 VoIP Call Centers with 450 live agents across the globe. Managed Infrastructure Projects, SOW, RFQ, SLA, Vendor Management.

Project Manager Confidential

Managed four major infrastructure projects using SDP-21 methodology with budget of 5M and staff of from 10-20 for TMO.

Project/Portfolio Manager Confidential Managed over 120M portfolio budget and spending. Developed forecasts across 6 regions for IS S.

PMO Program Manager Confidential Managed new PMO setup, IT operation, and on-going development of eCommerce web site.

PMO Senior Project Manager Confidential Managed several complex time-critical projects. Chosen to set up new PMO.

Project Manager Confidential

Managed 4 major IT projects with team of 20 - 30 and budgets of from 250K to 2M.

Project Manager Confidential

Managed complete System Development Life Cycle SDLC and nationwide implementation of a major application Broker Billing System. Interfaced with CODA Financial systems.

Project Manager Confidential

Managed entire IT Services, software development, Help Desk and Call Center for 3 major Banks Financial Institutes. Managed enterprise level portfolios. Managed Government Student Loan Administration System of 2.2B portfolio, 187,000 student-customers and 290,000 loans. Managed Data/Call Center of 250 staff.

Program Manager Confidential Managing enterprise-wide Network Switch Refresh program, Server Virtualization, Data Center Redesign project. The mandate is to do infrastructure update and refresh End of Life network switches to Data Centers and Users in 21 locations across US. Total budget 45 Million, initial estimate 38,000 labor hours. It is a Governance approved Enterprise PMO project. Using PRINCE2 'Product Based Planning'.

Chronology of Experience

Confidential

Industry: Financial Services. Over 650 Billion Total Asset, 75,000 Employees. One of the major banks of NA.

Position: VP Level Role

Tools: CA Clarity PPM, Primavera, MS Project, Sharepoint, TestNet Release Management , Governance/PMO

Managing a multi-million large complex IT portfolio with multiple projects, multiple PMs with direct-reports within TD Bank US TS United States Technology Services Front Office channels. Working with Project Investment Committee PIC , TD Bank NA PMO, TD Governance and LOB Line of Business .

Confidential

Position: IT Executive / PMO / Program Manager

Tools: CA Clarity PPM, Sharepoint, MS Project, MS Outlook

A part of the Executive Management Team managing multi-million dollar Healthcare client account, budget finance, SOW, client relationship, schedule scope, risk issues, managing over 500 tech. resources, including PMs, across US, UK and India.

Direct report to Sr. Vice President.

Confidential

Position: Program Manager Consulting Engagement

Program: Network Switch Refresh Enterprise-wide 6 Projects within this program , Server Virtualization

Environment: ePMO, PRINCE2, WFM Workforce Management , PMBOK

Tools: Primavera P6, Lotus Notes 6.5 , SharePoint

Managing enterprise-wide Network Switch Refresh program. The mandate is to do infrastructure update and refresh End of Life network switches to Data Centers and Users in 21 locations across US. Total budget 45 Million, initial estimate 38,000 labor hours. It is a Governance approved Enterprise PMO project. Using Product Based Planning. Also managing Server Virtualization Project Capacity Performance Management and Bunker East Data Center POD 1 2 Redesign Project.

Confidential

Position: Program / Project Manager

Environment: MS Windows 2000 Professional, CISCO Contact Center, IPCC, CVP, IP-IVR

Tools: MS Project, MS Office, MS Word, MS Excel, MS Outlook, MS PowerPoint, TeamConnect, eRoom

• Managed IP Convergence Program IP Contact Center with twenty VoIP Call Centers 450 live agents across the globe, Avaya, Cisco, PBX, Voice, NICE, eWorkforce. Managed Infrastructure Project to build the core and migrate IP-IVR to CVP platform. Managed all project management related activities, including all PMO requirements using System Development Methodology SDM , scorecards, status reports and metrics. Managed daily operation and support to internal clients, Created Statement of Works, charter, RFQ and budget. Managed Issues/Risks. Chaired program level status meetings to Sr. Management. Prepared maintain Disaster Recovery Plan.
• Received Ford Motor Company's Recognition Award for above and beyond efforts.

Confidential

Position: PMO Manager

Environment: MS Windows 2000 Professional

Tools: MS Project, MS Office, MS Word, MS Excel, MS Outlook, MS PowerPoint

Set up Project Management Office PMO , implemented best-practice templates, tools, techniques and processes. Conducted OPM3 Organizational Project Management Maturity Model survey, and recommended steps for conversion, implementation integration projects. Managed daily project tasks, training and knowledge transfer to staff. IT Governance.

Confidential

Position: Project Manager

Environment: MS Windows 2000 Professional

• Tools: MS Project, MS Office, MS Word, MS Excel, MS Outlook, Lotus Notes, MS PowerPoint, QuickPlace, PVCS Dimensions
• Managed over 120M portfolio budget across 6 regions: North America, Europe, Latin America, Africa, Middle East and Asia Pacific. Generated new financial reports, metrics, and charts for management. Conducted Financial Review Meetings with Directors, Portfolio Managers and Project Managers. Created, managed and tracked IS S wide Project Master with financial information. Advised staff in Portfolio Governance Meetings and Executive Review Meetings. Managed financial change controls and deviations.

Confidential

Position: Project Manager

Environment: MS Windows 2000 Professional

Tools: MS Project, MS Office, MS Word, MS Excel, MS Outlook, Lotus Notes, MS PowerPoint, QuickPlace, PVCS Dimensions

Managed staff of from 10 to 20 adhering to CMMi Level 3 organization and using SDP-21 methodology. Managed 5 infrastructure delivery projects and their related activities. Managed Production Data Center activities, Pre-production activities, and development environments with budget range from 500K to 5M. Achieved business client and offshore application development vendor relationships.

Confidential

Position: PMO Program Manager

Environment: MS Windows 2000 Professional, UNIX

• Tools: MS Project, MS Outlook, MS PowerPoint, Oracle, Java, J2EE, ASP Active Server Pages, 6 Sigma
• Managed new PMO setup. Directed IT, 24x7 Call Center, Tech Support, Profit Loss and on-going development of eCommerce web site. Improved business process, defined organization structure, roles and responsibilities. Directed Requirement Generation and Planning Process, Multi-Generation Release Process, and Value Proposition and Revenue Model. Implemented internal New Product Implementation methodology aligned with 6 Sigma.

Confidential

Position: PMO / Senior Project Manager

Environment: MS Windows NT, UNIX

• Tools: MS Project, MS Outlook, MS PowerPoint, Oracle 8i, Visual InterDev 6, MS IIS 4, MS Visual Basic 6, ColdFusion 4, ASP Active Server Pages, Ephox, EditLive, J2EE, Java, MS Visual Source Safe, Flash, Illustrator, Photoshop, Livelink 9.1
• Managed staff and process. Directed all project management related activities for 12 major projects during Pfizer Pharmacia merger. Led team to set up new Project Management Office PMO for Pfizer Global Research Div.

Confidential

Position: Senior Project Manager

Environment: MS Windows NT, UNIX, Mainframe

• Tools: MS Project, MS Office, MS Word, MS Excel, MS Outlook, MS PowerPoint
• Managed all project related activities for 5 major projects with team of 10-15 and budget of 250K to 1.5M.

Confidential

Position: Project Manager

Environment: MS Windows NT, Sun UNIX, Mainframe CMOS-MVS OS390

• Tools: MS Project, Citrix, Oracle Express Server/Objects, Oracle Analyzer, COBOL, VSAM
• Managed staff and its process. Directed all project management related activities for four major projects with team of 20-30, and budget range from 250,000 to 1,000,000. Data Warehouse project and Siebel CRM implementation.

Confidential

Position: Project Manager

Environment: MS Windows NT, UNIX, Mainframe, AS/400

• Tools: MS Project, Captiva FormWare, OCR/ICR, ER Win, SQL Server, Rational Rose
• Directed entire IT services, development, help desk and call center for 3 major financial Institutions. Managed enterprise level portfolios. Interfaced with government, credit bureaus, and credit card staff. Managed student loan system with 2.2B portfolio, 187K student-customers and 290K loans. Directed Data / Call Center staff of over 250.

Confidential

Position: Project Manager

Environment: MS Windows NT, Sun UNIX, Solaris 2.5, AS/400, Mainframe/MVS

• Tools: MS Project, MS Office, MS Word, MS Excel, MS Outlook, MS PowerPoint, Progress 8.2, CODA
• Managed complete System Development Life Cycle SDLC and nationwide implementation of a major application Broker Billing System with staff of 20 and budget of 2M. Interfaced with CODA financial systems.