PROFESSIONAL SUMMARY

• Over thirteen years of strategic project management experience working hardware/infrastructure application development in order to create sustainable business solutions, utilizing systems architecture analysis, information infrastructure compliance tools, business analysis risk management guiding governance principles.
• Aligned audit/risk management to align strategy working with the Program-level goals/quarterly Impacts utilizing a TPM Approach: Managing Remediation, End of Life and Governance deliverable utilizing an iterative/agile project management approach in order to create streamlined processes with various business-systems areas in order to develop across various platforms/systems including Operating Systems OS and Layered Products LP Windows UNIX while maintaining internal team/business sponsorship relationships, tools included: data mapping, modeling current business processes, replicating measuring program and project benefits developing business use-cases, project plans, test plans in establishing naming conventions.
• Demonstrated leadership high-level communication abilities in identifying addressing client needs while driving existing systems/server Remediation to a BAU status and folding in Middleware to the existing Framework strategy: actively leading meetings communicating a broad range of team services and managing milestone deliverables including preparing concise, accurate documents balancing project management goals .
• Advised CXO's on trends and emerging enterprise data management, data warehousing business intelligence resources for process improvement project management: Created play books, operational alignment, partnered closely with Governance/PMO, implemented standards and decision-making trees. Ranked risks, created system integrations and go-forward WBS/Project Plans, held JAD sessions, created test scripts/desk checks, evaluated system baselines and architectural reviews, evaluated teams based on RACI's/and systems based on gap-analysis.
• Implemented project plans utilizing TPM, ERP, Agile, SDLC, eSDM and Waterfall
• methodologies to develop enterprise wide extensible solutions working with server remediation, team communications, application development, Validation Framework, financial reporting development, investment professionals, compliance legal teams, and on-shore and off shore resources and vendors on process improvements, Commercial and Consumer Web-tool launches such as online banking and e-Billing , enterprise-wide release schedules, business requirements documentation, Work Break-down Structures and project plans.
• Implemented advanced communication techniques working with the various lines of business and management including: TIS/CPS, PMO, treasury and risk management regarding governance principles in compliance with PMI principles: facilitating mergers/conversions and acquisitions, budget management, and resource allocations in alignment with IT and business goals in the insurance industry, structuring RFP/SOW, holding team JAD Sessions/daily stand-ups, tracking risks, validating quality assurance testing, managing business analysts and reporting to P C Vice Presidents of Claims, Legal/Compliance, Underwriting, Security/Risk, IT, Operations Banking Officers of Treasury, Finance, Accounting, Health Care, Customer Service and the PMO.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager

• Utilizing an iterative project approach in managing project and associated implementation risks. Working with Confidential , working with the business sponsor in order to select an effective and efficient project management methodology that ensures standards for risk management, transparency and management accountability are met. Sculpting the required deliverables is to deliver desired project outcomes. Managed timelines, meeting or exceeding the project's objectives in a well-managed, scalable, risk-based analysis direction in order to improve traceability, audit reporting, SOX Sarbanes Oxley requirements for financial institutions. Worked with Confidential teams to meet or exceed timeline deliverables and milestone, improve process controls and communicate to the enterprise.
• Managing communications quality control and review process including risks, timeline, team objectives, communications, project plans, compliance requirements, use cases, and project documentation.
• Implemented Windows/UNIX O/S Layered Products Process Improvement for Remediation and Drift > Middleware to implement as BAU project methodology, risk assessment, audit reporting.
• Creating and implementing process improvement methodology to Middleware across 20,000 servers , creating requirements for one-to-many logic to track server > instance remediation and drift metrics and improve tracking for audit. Applying the OS/LP Windows/UNIX project delivery framework and process improvement approach to Middleware instance/systems/server remediation.
• Coordinated deployment of TPM staff to focus on Remediation and Drift for 50,000 servers with 1,727 Risk Ranked 100 - 0 items that needed to be addressed based on the known complexity of each remediation package from the analysis provided by DSM/DSMM. Overseeing compliance data of more than 2.2 million records tracked/queried through the Validation Framework tool, utilizing API requirements/meta table/MS SQL Server, Overseeing:

Confidential

Object Analysis

• Tracked: Remediation Drift Packages Delivered, Newly Active, Deferred Start, Key Issues Risks, Key Tasks against TMP Deliverables, Microsoft Project Server timelines and updating Planview Status Updates, Microsoft Project Server/Project Milestone objectives, and PowerPoint DPC Status Updates
• Managed Annual Review Process for Middleware and Layered Products and worked with the team to communicate enterprise-wide impacts, DLMP presentations,
• Managed 15 business analyst resources to focus on three work streams that made-up the overall project: Governance, Remediation Drift, Patching and EOL: Focused on Root Cause Analysis, OLA Deliverables
• Oversaw requirements deliverables for Validation Framework as the metrics tool to query the servers and create reporting structure
• Completed Confidential Advanced Project Management Training:
• TPM A Risk-based Approach to Managing Projects/TPM Overview
• Project Management Policy Overview for TOG
• Applying the Guiding Principles of Project Management
• MS Project 2010 Server Upgrade and Training
• Advanced Project Management Techniques
• Tracked project milestones in Team Foundation Server MS Project
• Desktop Software Applications: MS Project 2010 Team Foundation Server, Planview, Microsoft Lync 2010/MS Office Live Meeting Desk sharing real time, instant messaging, Microsoft Excel 2010, MS Snipping Tool, MS PowerPoint 2010, Adobe Acrobat X Standard, Adobe Acrobat Distiller X, SharePoint 2013 Repository, PDF Creator, Checkpoint Security, Navigator Time-tracking software, Visio, Microsoft Office

Confidential

Project Manager

• Responsible for simultaneously delivering project strategy and content for concurrent projects:
• Identified communication opportunities and the design/content/channels executed communications activities across multiple/concurrent projects including:
• Created project plans, Work Breakdown Structures WBS , test scripts, test strategies, project approach
• Worked with technical business teams to manage timelines, resources, budgets, vendors, ranked weighted priorities accordingly. Suggested process improvements in current environment: estimation tools, communications experience with high visibility projects comfortable reporting status issues to senior-level management and C-level executives. Utilized organizational skills attention to detail. Demonstrated ability to work effectively, both independently in a team environment, in an atmosphere of multiple projects, with shifting priorities.
• Project/Program Management/Communications with oversight of five high-priority Web-based projects, including several e-Commerce projects: e-Billing online Web electronic funds transfer project as well as creating an electronic data interchange in the form of implementing a Collections Program Convenience Fee projects as growth/revenue generation projects from the construction of the RFP to implementation. Managed several concurrent on projects with various management teams in Business, Marketing, Customer Service, Legal/Compliance, Claims, Underwriting, Finance, Billing, Marketing, Internet Security/Risk, Operations Accounting/ IT-Application Services.
• Managed five 5 enterprise ERP -wide projects ranging from 75,000 2.6 Million in scope utilizing SDLC Methodology to manage up to 20 resources reporting to Vice Presidents of various P C Lines of Business with Production Support, Software Development and Mainframe implementations of small and large projects for various AAA states: MA, CT, ID, NH, NJ, NY, OH, OR, RI, TN WA.
• Online Bill-pay Project eBilling
• Collections Project Revenue stream
• Created a New Insurance Product Launch Multi-product Releasing new competitive insurance project across multiple states with multiple tiers
• Oversaw enterprise-level revenue generation project which provides payment acceptance through Web payments. Key features will likely include: credit card processing check by phone PCI-Compliant security establishing recurring payments CSR tools for search capability, management metrics, communications, and business objectives.
• Worked with outside vendors to supplement IT development resources, as well as packaged software solutions with Fortune 500 vendors to provide state-of-the-art Internet based solutions. Wrote RFP/SOW documentation, created project repository, worked with the PMO and business team- Worked with local and regional senior management over 20 IT resources to develop and rollout an Agile Project approach: Including a new change management as well as the creation of multiple Work Breakdown Structure WBS project-planning timeline structures. Created and maintained project plans which adhered to the project management methodology. Responsible for the creation maintenance of project schedule: created weighted average matrix as an evaluative tool for decision-making utilizing online/software management tools such as Clarity, Service Management, Microsoft Visio, Microsoft Project Microsoft Office: Word/Excel, etc. to manage project status, comments, approvals, scorecard, budget, risks, issues.
• Overseeing the development of AS400/RPG, .Net, Java, Oracle, SQL Web services, business analysis project management, testing quality assurance of the entire project life-cycle.

Confidential

Project Manager

• Developed strategic direction and worked with SME's to coach, train, counsel develop work schedules, manage functionality, established/communicated group strategy for audit compliance established Solution Development Life Cycle Methodology SDLC working with Property Casualty and Nationwide Financial IT business resources in audit compliance.
• Utilized and engaged the ability to think and act independently in a leadership position responsible for providing business process modeling competency as a part of change management. Participated in ongoing business analysis and implementing tool redesign efforts. Providing business performance management, organizational design, business risk management capabilities in order to formulate pragmatic, forward facing actionable business transformation plans.
• Experience working with the data warehousing database for auto claims underwriting systems: Microsoft Office Suites, Clarity, MS PowerPoint, Access database s , CLASS, FIPS, AOA, end-user support, State of Ohio Compliance, Audit Support working as a PM Liaison to business IT resources. Microsoft Office Suites: Word, PowerPoint, Excel, Access, Visio SameTime, Outlook/Lotus Notes, Clarity project resourcing/time-tracking, data-mapping of mainframe application systems.
• Assessed client's current enterprise architecture, processes performance from a technical standpoint. Presented the tactical strategic benefits of adopting a consistent architectural approach within the context of the clientele's business to help the client justify investments. Assisted in prioritizing and developing architectural improvements plans. Recommended alternative technical solutions, methodologies or strategies.

Confidential

Sr. Project Manager

• Project Management of Technology Conversions of Confidential merger with Wachovia across various states IT platforms: Functional strategic project management utilizing MS Project/ Project Server to estimate resources, manage time-lines budget from inception to closure for a seamless integration of various levels of commercial and residential banking customers into the Wells Fargo online banking systems as a part of a 20 million dollar bank integration, on a state by state use case basis.
• Experience rolling-out conversion product changes through online-communication tools emails with links to product guide on banking, and financial products .
• Functional management of 12 business analysts, IT, the team of 20 communication consultants for requirements gathering, facilitating design estimation sessions, reviewing design estimating documentation with users developers, preparing process data models, overseeing audit/archiving process utilizing SharePoint project repository.
• Developed project work plans in MS Project tracked ETCs utilizing Microsoft Access database reporting/updating results in coordination with the PMO.
• Consulted with project participants, stakeholders and customers to review project deliverables including goals, time frames management at all levels of the enterprise. Ensured that project goals were accomplished in line with business objectives by developing manage project budgets, responsible for vendor management, staffing augmentation, review of team-members' performance against objectives.
• Desktop Software Applications: SharePoint, PDF Creator, Checkpoint Security, Navigator Time-tracking software, Visio, Microsoft Office PowerPoint, Word, Excel, Planview, Microsoft Lync 2010/MS Office Live Meeting Desk sharing real time, instant messaging,

Confidential

Project Coordinator/ Business Analyst/QA Tester

• Provided ongoing strategic direction regarding long-term goals through by creating partnership opportunities with business partners including real-time, inter-company Internet functionality, along with new cash flow forecasting capabilities to help organizations further improve cash management operations. These new enhancements have been fully-integrated with Treasury On-line's existing risk analysis foreign exchange trading functions.
• Experience driving requirements, creating product-design modeling, testing outcomes for annual re-pricing reviews/revenue generation events and ensuring 20MM 40MM in increase to annual TS revenue.
• Developed and executed formal test plans to ensure the delivery of quality software applications. Responsible for test planning, writing test cases/scripts, test case automation test execution. Testing included application, network, system and user acceptance testing throughout the entire project life-cycle. Experienced management of information systems elements hardware, software network and their application to business functions/processes. Extremely proficient understanding of the key processes in the business and the business rules that impact the development and/or implementation of information systems.
• Improved interface speed financial analysis details as well as piloted the implementation of a portfolio performance calculation engine enabling the generation of returns for all bank products and investment across the enterprise including various product-lines: ACH, FMS Direct Transmission, Account Services, Liquidity Assets, Investments: Including Credit Auto Sweep, Middle Market Large Corporate opportunities/rates of investment as well as and i-Bill, i-Vault for Large Corporate, Middle Market and Business Banking customers nationwide. Utilized Planview, Sametime, SharePoint, FileNET .NET, J2EE, Oracle, SQL queries as tools.
• Effectively coordinated multiple-release project to team to see the project through to successful completion of required deliverables. The project releases were implemented using a 30-day, iterative/agile deployment framework, with a wide array of performance, user-interface and system upgrades that were delivered on time and on budget. The Web Intranet portal surpassed its first-year cost benefit analysis projection roughly six months earlier than expected, and with more than 3,000 new bankers registered online, and generated a 25 percent increase in revenues for the bank in the first quarter of 2010.
• Proposed, created, maintained implemented SharePoint project repository and FileNet training for 20 customer service representatives supporting Internet Deal Model IDM application. Tracked and resolved strategic and technical defects within HP Mercury Quality Test Center analysis created Peregrine/tracer tickets for problem resolution for a variety of functional and technical errors in light of overall project time lines, deliverables, action-items management direction.

Confidential

Project Manager/Quality Assurance Analyst

• Prepared project/online environment to launch its redesigned external member portal that included enhanced features for its 3.3 million mid-Atlantic members. The updated Web site offered enhanced access to healthcare benefits, claim information, and enrollment options, and was designed to quickly deliver answers to consumers' queries. The client provides comprehensive health and benefits coverage to its members, and was aiming to increase the affordability and quality of healthcare throughout its market areas including and coordination of benefits saving the client almost four dollars per transaction in postage along. The bill-payment feature allows online payment for member's insurance premiums each month, and the client has collected payments totaling 8.5 million dollars.
• Challenged with updating the functions of the new Web portal with extensive updates included information on member eligibility, summaries of benefits, claims status, and out-of-pocket costs for members and their dependents. Thousands of dollars in online summary of benefits reduced calls into the customer service hotline.
• The updated application we were developing was designed to be compatible with the client's larger enterprise-wide identity management implementation. The upgrade to the identity management program addressed HIPPA guidelines to assign secure unique individual identifiers UIDs to patients instead of utilizing Social Security numbers.
• Responsible for analytical support from a team perspective for: online member registration, member self-services, and member information services had to recognize the new unique ID's as well as account for existing legacy IDs that was in the process of being changed over.
• Hired as a consultant when the project was behind schedule and worked with the client's internal team of 20 resources including architects, developers, business analysts, security specialists Quality Assurance testers to effectively complete the project.
• Responsibilities included: Systems testing and business analysis of insurance batch claims that are routed through the Web system by claims processors. Direct third party business customers.
• Created MS Project Excel project plans, task lists and Visual Studio scripts to test system bugs fixes for developers in a Web-based application environment. Stored Visual Studio scripts in Team Foundation Server.

Confidential

Project Manager

• Partnered closely with internal resources such as financial services off-site multimillion dollar vendor in order to deliver the project during the same period of time as the Sky Bank integration was taking place the largest bank-to-bank integration to date at The Huntington .
• Created coordinated roll-out structure to mediate risk for 300 commercial banking customers on the company's PEP SSO Web site and added new features including auditing, shadowing/emulation, EPA dual verification reporting to their current offerings.
• Managed internal project communications, project repository materials, training updates communications with senior management to ultimately create a secure financial tool that commercial banking customers could add to their portfolio of opportunities.
• Documented, tested oversaw the execution specific test scripts for the ACH Risk Manager R2.0 software product. Each Test Script provided represented a main feature/functionality area of the ACH Risk Manager 2.0 system.
• Project Approach Elaboration Phase Approach
• Systems impacted: EDM SQL Server, EDM UDB, PEP E. T, and DB2 for Confidential, PEP ET, ACH, Treasury Management Online Origination Web Logic Application Server as well as Microsoft Office Suites, Same-time Microsoft Access.
• Managed the process of creating test scripts at a level that the testers can execute each script review the results to determine success revise the scripts document the parameters of the system.
• Managed on-site and vendor-contracted testing resources for both technical operations expertise in all phases of testing such as systems integration testing. Application security testing App scan , user acceptance testing, parallel, dress rehearsal or other customer specific test phases in accordance to the agreed upon number of man-days/resources.
• Contracted with the vendor to negotiate lifeline service for a maximum number of resource-days tracked in hours , during the testing phase and remote assistance for issues related to the PEP Exchange software during testing. Managed off-site service except for critical issues in accordance with the vendor contract.
• Managed post-conversion support created a win-win support mechanism. For additional negotiates support for the first few days of production, oversaw the vendor support in providing operations consulting to be on-site for post conversion support.

Confidential

Business Systems Analyst

• Partnered with 25-30 matrixed team members on a 2.6M project in order to achieve 18 eastern states online in the auto industry in order to position the company to be competitive with other insurance companies in the auto insurance industry.
• Managed functional relational updates that were implemented as a part of the auto Web-site acquisition redesign project in order to streamline the quote bind process gain a competitive market share in the online marketplace.
• Responsible for creating business system requirements, solution scoping, working with user acceptance testing, created documentation of various systems components, developed use case scenarios, wire frames, software requirements, technical requirements test scripts/strategies utilized gap analysis of legacy systems in order to integrate it into the online Web site expansion project.
• Created implementation plans, documented technical requirements in Visio, Word, Excel MS Office Suites Outlook technologies. Started the work scope documentation towards utilizing DocuShare, Clarity, Requisite Pro.
• Executed distribution points channels in order to deliver a world-class service experience, utilizing independent exclusive channels needed to operate on common commercial lines products systems.
• Updated solution scoping documents, problem log, screen print documentation task-oriented documentation - referencing product rating charts, customer Web messaging log legacy systems such as mainframe database interfaces AOA in order to map fields to Internet drop down options, radio buttons documenting conditional based questions for customer input considering business impacts, legal considerations, product, billing concerns other relational impacts

Confidential

Senior Project Communications Specialist

• Integrated innovative layout and print/Web graphic-design to create completely redesigned interactive presentations to revitalize the marketplace in 38 states including many markets outside of Ohio which needed to be analyzed through marketing research and stakeholder interviews in order to successfully steer them towards corporate revenue development objectives.
• Chairperson of Motorists United Way campaign Created the fund-raising theme, worked with community resources to facilitate roll-out, created project plan, accounted for financial reporting, managed communications team resources, wrote marketing plan, worked with internal resources to give back to the community through the United Way organization. Obtained a 95 participation rate raise over 1M for charity.
• Recognized by senior management of parent company affiliate companies, including COO and CEO, for creative updates vendor relationship development, meeting or exceeding SLA objectives improving business strategy communications.
• Created, proofed edited all levels of communications from senior executive, mid-level management to support staff customer service communications materials. Updated financial information for annual report, credit union insurance underwriting standards.
• Worked with Microsoft Office Suites Excel, Planview, Access Mainframe databases in order to update, scrub sort through data for business-related uses developed process driven approach to creating asset management system. Scope initiatives, document user processes identify system requirements.
• Acted as business liaison, coordinated scheduling, training, communications, data collection, application testing, issue resolution status reporting. Managed developed processes to meet existing new business requirements. Administered and facilitated production control procedures for distributed applications. Implemented vendor updates for solution scoping.

Confidential

SEO Intranet Project Manager Web Content Manager

• Oversaw the development launch of employee Intranet annuity Website Nationwide Financial Call Center site including over 200 employees , which produced a 65 percent increase in site visits which was recognized internally with several team leadership awards due to search-engine optimization
• Managed the creation launch of the annuity Website utilizing HTML to create page templates graphics which were an integral part of the on-demand resources for the call center employees to access relay information to over 145,000 investment strategy customers.
• Financial Call Center Intranet site relating to fiscal marketplace: planned gift donations, annuities, 401 k plans, 403 b wills trusts. Worked closely with legal/compliance in order to ensure that all due-diligence was in-place. Worked closely overseeing day-to-day development and ensuring that the content meets our broker/investor needs. New site garnered a 65 percent increase in visits was recognized internally with several team leadership awards.
• Managed several high profiles annuity other investment-tool vehicles' product implementations. Exceeded aggressive three-month project time-line and delivered product roll-out under budget. Coordinated Intranet information posting with large call center operations in order to facilitate internal communications exceeded customer expectations.
• Created online hard copy training materials to support the Web-based information edited proofed, worked with financial reporting materials in annuities analysis of the financial marketplace.

Confidential

Cash Management Operations Support Project Lead/Operations Analyst

• Upgraded, linked provided systems services to more than 3,500 commercial banking customers on an on-going BAU level of support development for innovative e-Commerce solutions.
• Managed project that provided 275,000 Web-based commercial banking clients for real-time access to account maintenance transactions, including checking, savings loan accounts, historical data summaries, information search capabilities, ASCII file export options account-to-account transfers working with on-shore offshore vendor resources to meet or exceed SLA objectives.
• Orchestrated executed all facets of internal IT commercial banking operations cash management projects. Created Visio, MS Word, MS Excel PlanView project documents: develop project plans, test plans, integration, testing conversion phases/steps to meet or exceed project delivery framework best practices principles.
• Provided expertise in administrative coordination of large-scale project management projects spanning multiple departments.
• Assisted corporate product management with coordination of customer communications, resolution of vendor software issues general management of vendor accounts. Assumed additional management-level responsibilities including project training plan development, execution of user-acceptance testing, generation of work-flow analysis, functional, database report mapping test plans development/documentation. Utilized Docushare Requisite Pro tools to manage versioning, system mapping gap analysis documentation.
• Provided instructional mentoring to Cash Management Operations Team in 1 Planning delivering a project estimates, 2 Who Stole My Cheese as an analogy for change management, 3 An overview on the Big Fish management philosophy that was being implemented across the bank's corporate footprint, 4 Leadership development, 5 Continuing education professional development/training service level agreements.