Career Objective:

To obtain a position within an established organization which will allow me to utilize my proven leadership skills, project management, and strong analytical skills to progress towards a management level position

Employment History:

project management

Confidential

• Effectively partner with management to implement special projects in addition to establishing certification for qualified members
• Resolve membership issues relating to policies of improving the level of service to the organization.
• Investigate membership issues between the Chapters and National Headquarters.
• Supervise maintaining the digital filing system.
• Point of contact for membership intake and credentials.
• Assistant with Coordinating National Convention Conference.
• Assist Zeta Day on the Hill / Congressional Black Caucus.
• Operates database for maintaining current information on all membership within the organization.
• Represents the Executive Director through oral and written contact with Sorority officials and members.
• Receives, screens, and route mail to specific departments, chapters, and executive officers.
• Receives and responds to inquiries relating to inventory items.
• Compose, type, and distribute correspondence and memorandums internally and externally .
• Record all cash, checks, money orders daily.
• Processes and monitors Financial Membership Reports, New Membership Application and Existing Membership Reports.
• Maintain accurate member records for current and past due financial obligations.

Accounts Management Coordinator

• Support and managed maintenance responsibilities including: general service line maintenance, reworks, spreadsheets and large projects.
• Developed and analyzed internal administrative policies and procedures of the office through independent reviews, coordination with internal and external components, preparation of special reports, and extensive research and analysis.
• Gathered, analyzed, utilized, and compiled data budget reports using financial iBAS: Internet Billing Analysis of Verizon corporate client accounts upon completion of their contract to determine how their money was executed to within programs established through Verizon Wireless.
• Planned, organized, and led teams to address new initiatives to address new ways of outputting monthly budget and financial statements.
• Coordinated BSC statistical goals in areas such as: calls per day/hour, hold time, work time, idle/wrap up time.
• Convene BSC statistical goals in the areas of quality including monitoring, remarking accounts, and transaction accuracy.
• Generated tracking reports, managed the audit process and conducted survey analysis on VZW customers.
• Directs activities concerned with contracts and bids for the purchase or sale of equipment, materials, products and services:
• Examines performance requirements, delivery schedules, and estimates of costs of equipment, and production to ensure completeness and accuracy.
• Liaison between company and Verizon Wireless.
• Coordinate work of sales department with production and shipping to implement fulfillment of contracts.
• Advise customer of Sales Program
• Requests or approves amendments to or extensions of contracts
• Compile data for preparing estimates.
• View Contracts
• Create pre-contracts
• Complete New Contracts
• Manage Approval of Contracts
• Systematically manage incoming work-commonly referred to as offline work.
• Managed, utilize, and filter by operating the VZW Gateway database to prevent outgoing emails from being sent that have customer sensitive data, specifically Credit Card Numbers and Social Security Numbers.
• Developed budget justifications for major expenditures for facilities, staffing, and equipment.
• Support maintenance with VZW specific project that includes but are not limited to: general service line maintenance, reworks, spreadsheets and large projects.
• Planned and Implemented improvements to positively impact the department.
• Utilize effective email and written communication techniques to meet quality standards
• Became dependable for handling calls for the BSC queue- taking incoming calls along with managing customer billing and service inquiries
• Partnered with Supervisor and Teammates to build team cohesion to keep up the moral of support staff in order to maintain a productive work environment. Gather project ideas to implement that can further success with the management team.

Administrative Assistant

Confidential

• Support and partnered with case managers to implement procedures and policies that will effectively ensure each child is assigned to the appropriate households
• Processed, managed, and update time sheets for employee's weekly payroll accounts
• Responsible for typing/word processing of correspondence, forms, letters and charts from handwritten information or dictation, editing and proofreading correspondences.
• Creates and maintain filing and tracking systems, transmit correspondence via e-mail and facsimile.
• Coordinate all meetings and conferences for case managers from start-to-finish which includes meeting space, hotel logistics, flight itinerary's, and post meeting activities.
• Provide callers with pertinent information by operating switchboard.
• Assist with monitoring child welfare within the foster family.
• Create and maintain case files for all foster children/parents.
• Established and maintained professional contact with account representatives.
• Opened and closed child welfare cases by entering confidential information into the system.
• Responsible for tracking arrival and departure for special needs adults
• Assist with arranging activities for the special needs department
• Distributes incoming and outgoing correspondence, photocopying and other administrative duties as needed.
• Processed purchase orders and maintained daily purchase logs for goods such as furniture for adult living housing along with foster care.
• Provided analysis and research support to management to find new ways for development within our foster care and adult family living programs.
• Generated monthly salary tracking reports, managed the audit process, and conducted salary analysis of our each parental advisor of our foster family.