Summary

• Proven executive capable of leading large teams and projects in complex, mission critical environments.
• Unique combination of Project/Program Management, Resource Management, Engineering, Data Analysis and IT Operations experience in commercial and government environments.
• Demonstrated ability to successfully lead high visibility and complex programs with multiple stakeholders from initiation to close out.
• Process-oriented background with strong emphasis on smart infrastructures that enable effective and efficient growth without sacrificing quality of service.
• Strong communication and interpersonal skills, adept at creating collaborative environments with internally and with clients.
• Capable of having a strategic focus while remaining in tune with the tactical requirements across multiple programs.
• Proven track record of success that includes managing multi-functionalteams, accomplishing numerous highly visible and time sensitive projects, all while maintaining fiscal responsibility.

Core Competencies Include:

• Multi-Functional Team Leadership Customer Mission Focus Process Improvement
• Project Management PMP Cert. Contract Negotiations Cost Management
• Oral and Written Communication Enterprise IT Operations Program Management

Professional Experience

Confidential

Sr.Program Manager

Programs include:

• 14 month, 5.5M, classified contract with the Department of Homeland Security, Federal Emergency Management Agency
• 15M classified contract with the Confidential of Investigation: Increased staff size by 100 . Increased revenue and won the recomplete contract through 2018.
• 35M contract with the Department of Homeland Security, Customs and Border Protection in the Passenger Systems Program Office, Technical Integration Branch.
• Manage and overseeall program operations, including personnel, subcontractors, financials, quality and completeness of all work done. Provide regular reports on work progress, issues and risk mitigation to C-level clients.
• Confidential Systems Engineering Lifecycle process for Programs and Systems, including System Integration and Configuration Management.
• Provide recommendations and guidance on industry best practice ITIL for IT Service Desk and IT Service Management ITSM .
• Analyze data and develop strategic recommendations as well as tactical solutions and reports for internal and external consumption documents and reports for internal and external consumption.
• Lead programs responsible for Configuration Management, Requirements Management, Technical Writing, Quality Assurance, Enterprise Architecture and Security. Deep focus on Service Transition and Continuous Improvement Best Practices.

Confidential

Infrastructure Services Practice Manager

• Lead programs valued at 35M in support of Defense Information Systems Agency, Department of Labor, Department of Justice, Department of Confidential.
• Managecontract operations, including personnel, financials, quality and completeness of all work done.
• Wrote, reviewed and contributed to various KPS proposals to acquire new business.
• Manage and direct Hercules application for Data Center relocation, migrations and Asset Management.
• Contribute and write for KPS proposals to acquire new business.

Confidential

Sr. Program Manager

• Lead the Service Management Division for Confidential Network Engineering Branch.
• Effectively grow support staff from 35 to 100 , QinetiQ employees and subcontractors at the CBP Technology Service Desk 365x24x7 operation to exceed SLA's and support new initiatives across CBP.
• Manage large team of multi-functional staff including: Data Analysts, Project Managers and Software Engineers, and IT Architects.
• Member of Process Action Team to define, map, train and enforce CBP OIT process and procedure and recommend ITIL best practices.
• Oversee complex contract invoicing, burn rates and providing regular reports to Government and QNA staff and provide Earned Value Management to assist in client decisions.
• Worked with the Federal Government and contractors to resolve issues and to incorporate IT solutions to better assist the Federal Law Enforcement community while maintaining Continuous Improvement Processes.

Confidential

Manager, Software Engineering

• Oversee complex, cross-functional initiatives with high level of risk. Identify and resolve issues affecting key areas of development and launch. Gather appropriate information, assesses results, recommend and implement risk mitigation solutions.
• Create technical design requirements, project manage development deliverables, execute on requirements.
• Prioritize projects, identify and deploy resources effectively, select and manage 3rd party vendors.
• Develop collaborative relationships with key personnel across organizations and at all levels of management.
• Act as consultant to analyze business requirements, User Interface and Graphic Design standards and understand how technology can best address all requirements. Daily communication with SVP's.
• Manage engineering team directly as well as matrixed teams. Oversee individual and group performance, cost effectiveness and efficiency. Project Manage multiple programs and products. Ensure best of breed practices.

Confidential

Manager, Quality Assurance

• Create company's first Quality Assurance organization, including job descriptions, recruitment, hiring, training, process, best practices, budget, documentation, software and tools.
• Present to technical, marketing and executive professionals and lobby for support and approval of budget and plans.
• Manage staff of QA Engineers to conduct performance, unit, component, integration and regression testing.

Confidential

Operations Analyst

• Analyze operational process and procedures across all VeriSign organizations, including Customer Service, Finance/Billing and Marketing. Identify problem areas and create improved processes and training for staff. Oversee implementation of changes focusing on quality and efficiency. Conduct trend analysis to monitor success after implementation.
• Present plans for improvement to executive staff across multiple organizations.

Confidential

Manager, Publishing/Content Management

• Manage Confidential Publishing and Content Management Operations. Direct oversight of 12 staff responsible for publishing content to the AOL Service, including the AOL Welcome Screen. Recommend development of new CMS features and processes oversee 24 hour scheduling of content publishing.
• Understand and anticipate customer internal and external needs demonstrate creativity in problem solving to meet or exceed customer expectations.
• Develop and write detailed test plans to address new and changing products.
• Implement best practices and improved documentation strategies for QA organization.
• Analyze and present QA results and recommend solutions to multiple stakeholders and organizations across AOL.
• Lead product implementation teams including UI, Design and Product Management build strong relationships with key personnel at all levels of management.
• Serve as Partner advocate and key point of contact distill requirements from partner requests, act as consultant to design the best solution, execute implementation plans to exceed partner expectations.