Executive Summary

Program Manager with over 20 years of project management and business process experience leveraged across various fields including healthcare IT, Finance and Application development/deployment.

Chronological Summary of Experience

Program Manager

Confidential

System Integration Program Management QA, IT Revenue Operations

• Successfully managed and executed 40 Million dollar Revenue Generation enterprise-wide program ensuring legacy system integration with new software was adequately managed.
• Worked with over 150 employees including and not limited to Business Analysts, Architects, Developers other Project Managers, Product Managers and Quality Assurance Managers On and Offshore in overall program to ensure inter-dependencies were managed efficiently.
• Provided guidance and support to in-progress Project Managers in the areas of project planning / project tracking, status reporting, issue management, risk mitigation and role definitions.
• Developed and maintained monthly rolling estimates, in addition to establishing goals and milestones as per desired results generated by the program. Led and managed software development programs and deliverables from a SDLC prospective.
• Interfaced with Executive Management and presented status reports on critical change initiatives that impacted the business . Liaised with Project Managers from the different streams to ensure smooth transition of information and coordination of program and ensured effective and proactive risk and issues management.
• Utilized Lean methodology Scrum Master and managed sprint iterations for Quality Control testing utilizing a 24 hours cycle with Off and Onshore resources, thereby reducing pilot deployment time by 1 month.
• Received Core Value award for Accountability.

Senior Project Manager

Confidential

• Managed multi-million dollar enterprise-wide projects.
• Managed the replacement of all Hospital intranet sites to include Secure Forms, E-commerce, Design Aesthetics, Content, Navigation, Information Architecture, Branding/Marketing, Performance, Functionality, and Internet marketing including social media integration. Total of 941 sites converted within schedule and on budget.
• Project Managed and led using Agile Scrum as one of the pioneer programs to replace Enterprise Intranet.
• Led and managed project management activities and deliverables from a SDLC prospective.
• Developed and maintained monthly rolling estimates.
• Served as a member of the Quality Centre for Excellence, responsible for championing enterprise-wide project management governance.
• Liaised with corporate procurement team to design and develop statements of work and the execution of vendor contracts.

Senior Project Manager

Confidential

• Managed from start to finish a project for IT infrastructure including airline industry software, the scope of which was the planning, building and implementation of network infrastructure for the company. The result was the successful deployment of Dell servers across three continents, Dell desktops, laptops and blackberry smart phones.
• Conducted feasibility study in order to determine adequate hardware, software and manpower based on capacity and geographical locations.
• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.
• Oversaw and managed project members at multiple offices and locations and exhibited troubleshooting skills to address the project-related issues as well as human resources needs of team members, and made quick, informed decisions about technical problem areas.
• Operational responsibility for IT planning, implementation and support across offices in the United States, United Kingdom and Africa. As an integral component of the business plan, ensuring adequate hardware and software infrastructure in place to meet the challenging demand of the business. Engineered turnaround of IT performance and service levels.
• Successfully registered the company as an IAC Indirect Air Carrier with TSA America and obtained a license from the US Department of Homeland Security. Gained certification in Cargo Airline Security and in Dangerous Goods by Air.

Project Manager

Confidential

• Directed and managed project development from beginning to end.
• Led high profile project including a team of 12 per site on a 24 month project on multisite, with 1-6 simultaneous projects ranging from 2-4 months and developed and designed the network infrastructure.
• Liaised with project stakeholders on an ongoing basis to provide information on progress of project as well as conflict resolution. Actively participated in the continued improvement of process and procedures.
• Managed geographically dispersed staff of differing cultures including 5 different locations also dealing with various vendors and suppliers and responsible for contracts and service level contracts. Renegotiated all current vendor contracts to achieve best possible pricing and flexible terms to match the business needs.
• Responsible for site migration and migration of Data centers across different cities in the state. Was responsible for ensuring that the solutions provided took into consideration ROI for stakeholders.
• Planned and scheduled project timelines and milestones using appropriate tools. Accountable for project portfolio in excess of 40m.

Project Manager

Confidential

• Defined project scope, goals and deliverables that supported business goals in collaboration with senior management and stakeholders.
• Managed and directed website Technical Structure, Design Aesthetics, Content, Navigation, Information Architecture, Branding/Marketing, Performance, and Functionality efforts to positively impact eCommerce efforts.
• Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion.
• Managed the development of Internet portal accounting, billing, and provisioning systems database network configuration changes, core network upgrades and network capacity management process changes customer data management process changes and operational/logistics changes to support broadband implementation.
• Liaised with Microsoft team to understand plan and structure the Storage and Virtualization needs of the client, producing detailed implementation designs and being involved in implementation process.