SUMMARY

• I have worked for the past 12 years as a Professional Services Manager at Ellucian, ENTIGO, Inc. and 4CS, Inc., all world leaders in providing software development and ERP implementation services to their customers.
• I have been involved with Software Portfolio Management, large and small Customer Account Management, and Project Management responsibilities for the past twenty years.
• I have an extensive background managing large IT project implementations.
• I have over fifteen years of experience in the full life-cycle SDLC and AGILE delivery of applications.

Professional experience

Confidential

Program Manager,

As an Ellucian Territory Manager, I am ultimately responsible for balancing the overall satisfaction of all client projects Portfolio while effectively representing both the client and Ellucian's best interests.I am responsible for the direction of a consulting force of approximately 25 consultants, including Project Managers.I have a proven ability to provide the direction to and motivate resources to achieve the desired results in order to achieve high levels of client satisfaction. I mentor and develop highly effective teams while promoting teamwork amongst peers and staff. I lead by example and I always demonstrate a positive mental attitude. I manage a services contract revenue annual target of 13M for my assigned territory. I make the appropriate adjustments to forecast as the business changes. I provide executive sponsorship duties for all my major accounts. I present value propositions for Ellucian consulting services with the proven ability to close the deals. I possess the necessary client problem/issue resolution skills. I consider myself a strategic forward thinker, a problem solver, and a calculated risk taker. I am very results oriented. I have increased my team's utilization and my territory service revenue. I have a demonstrated ability to forecast accurately. I effectively managed my client's project schedules and my team's individual resource utilization goal. I have the proven ability to work effectively with RVPs, Account Managers, Business Advisors, and PSO Directors to manage project resources and to sell services to drive revenue up.

Confidential

Project Technical Lead/MetLife A financial/Insurance Company, Webservices, Web Portal,WebSphere, RAD, AGILE,

• In this Project Lead role, I led the overall design, development, and implementation of MetLife's Online Entitlements Business Intelligence Reporting Disability Portal.
• The objective of the Disability MetLink Portal was to provide customers and underwriters insight with ease of access to their claim data. Combining Cognos reporting and dashboards capabilities with WebSphere Applicaion Integraion we were able to provide interaction and batch reporting across product lines, enabling MetLife to provide consultation for new business and renewal. The delivered reports and dashboards provided a quick, managed, and integrated view across all Product suites of MetLife thus enabling the business to provide accurate decisions in a timely fashion.

Confidential

• In this role, I led several large projects including enterprise resource application ERP implementations for Trane Corporation and Mitsubishi Caterpillar Forklift.

Achievements:

• Was the primary Technical Delivery Manager between the customer business process stakeholders, the customer's IT organization, and 4CS's onshore and offshore development resources
• Collected business requirements for business solutions and defined a complete development life-cycle project plan for its implementation
• Analysis of application system requirements, making recommendations to customer management for hardware procurement
• Delivery of a Technical Architecture for the creation of the development, the system testing UAT , and production environments
• Analysis of data dimensions and associated hierarchical structures to fit organizational structure and enterprise reporting requirements
• Made recommendations to enhance overall system performance
• Managed the complete development and delivery life-cycle for 4CS's iWarranty HVAC Service Contract, Order Entry, applications for Trane Corporation
• Assisted with defining web development guidelines, procedures, and CMMI standards, then applied these to all projects.
• Improved and supported the use of a 4CS's AGILE System Development Life Cycle Methodology.
• Assisted 4CS with the establishment of an India Development Centre.
• Customized and Implemented 4CS's applications for Supplier iWarranty Recovery, Dealer Product Registration Order Entry, and a Business Intelligence reporting for Mitsubishi Forklift Company of America
• The implementation of 4CS's Service Intelligence product, a J2EE Warranty trend analysis and sales reporting application dashboards, utilizing the Cognos 8 platform
• Reviewed and implemented performance SLA measures for each client
• Implemented an integrated project management application and a project development process support environment in Intuit's Quickbase SaaS Portal application using their PHP API Wrapper and MPP VB Script

Business Data Analytics Experience:

• Initial Proof of Concept project for this international Forklift manufacturer. Created the SOW for project.
• Acted as primary customer solution liaison between the customer and 4CS
• Lead the technical team in the installation and configuration of entire Cognos BI Suite.
• Collected business requirements for the Cognos report conversion and defined a project plan for its implementation
• Analysis of Cognos and other 4CS application system requirements, making recommendations to customer management for hardware procurement

Technical Architect/Project Lead An eCommerce Retail application, Online Enrollment, Portal, AGILE, SDLC, RUP, Web Services, WAS Web Portal, UDB, RAD, ORACLE, J2EE

• Responsible for providing assistance to clients with the design, development, deployment, and maintenance of their e Commerce Retail and Insurance applications.
• Confidential Developed a Member benefit self-registration application for a HealthCare Insurance Provider that would render a legal contract document into PDF format using the client data entered. The PDF document would then be mailed to the applicant and archived for auditing purposes. This application was developed using J2EE, WebLogic, Intellij, UDB, DAO, Hibernate, and Struts.
• ustomer Solutions Manager/ Delivery Manager/Project Manager An eCommerce Software Company, Portal, Order Entry, Catalog, Returns Management, Shipping, Ship Tracking, Warranty, Service Contracts, EDI, AGILE, SDLC, RUP, Web Services, WAS Web Portal, COGNOS, AS400, DB400, SQLSERVER, ORACLE, J2EE
• Confidential schedule store commodity refreshes. This application was developed using J2EE, WAS V6, RAD, Oracle, JSF, Hibernate, and MyFaces.
• Confidential: Developed a Retail scorecard application for a large international Grocery Chain that would produce retail store performance comparison to initiative graphs and allow users to upload and download related files doc, ppt, xls, etc. . This application was developed using J2EE, WAS V6, RAD, Oracle, DAO, and Struts.
• Directed the activities of several teams in ENTIGO's Professional Services Organization.
• Provided quality executive management project reporting and supported the client's standard project management best practices.
• Directed the performance management, salary administration and professional development of 15 direct or indirect reports. Managed web and object-oriented development consulting services for four engagement accounts, Michelin, Allison Transmissions, Arvin Meritor, and Ford Motor Company.

Achievements:

• Developed and implemented a Dealership Order Entry and Fulfillment eCommerce application for Michelin
• Developed and implemented DOES II a Dealership Order Entry and Service eCommerce application for Ford Motor Company
• Developed and implemented a Warranty submission, Service Contract Order Entry, and Business Intelligence eCommerce application for Allison Transmission
• Directed and managed the development of a Common Java Component Library containing hundreds of reusable components, achieving 83 reusability on Web applications and reducing development times by 50 .
• Facilitated Joint Application Design JAD sessions for development projects.
• Defined Web development guidelines, procedures, and standards, then applied these to all projects.
• Designed the implementation of an MQSeries and SeeBeyond messaging network with an XML service resulting in ENTIGO being down selected.
• Performed in the role as Application Development Manager for the SI, IBM, for the entire engagement.
• Improved and supported the use of a System Development Life Cycle Methodology SDLC .
• Assisted Marketing and Sales with prospecting and proposal preparation.
• Primary contact for SI business partners, SAS and IBM, to design and deploy an eCommerce package for Fortune Five companies.

Confidential

Principal Consultant/Practice Delivery Manager/Program manager/Project Manager

• Managed program management offices that included the planning and implementation of information technology solutions.

Achievements:

• Co-authored PwC's structured Software Selection Process for evaluating and implementing third-party advanced technologies.
• Developed testing best practices and procedures methodology to support eCommerce development
• Deployed an eCard Expense Reporting eCommerce application for the Department of Defense for a large bank.

Confidential

Lead Technical Architect/Project Manager Manufacturing, eCommerce, Sales Force Automation, Business Intelligence,

• Provided technical architecture design and consultation on proven and emerging technologies.

Utilized my development and project management skills to deliver order entry, supply chain, sales force automation, Web Portal, and financial reporting eCommerce applications.

• Managed the worldwide deployment of a global Windows and UNIX server collaborative extranet messaging infrastructure using Lotus Domino Servers and Notes applications.

Achievements:

• Designed and developed distributed systems using Use Cases, Object Models, Java development tools, Lotus Notes, and web forms.
• Designed and developed a Michelin System CICS/VSAM using CASE tools like APS and Micro Focus COBOL.
• Implemented and supported the STRADIS development methodology for Michelin development projects.
• Co-authored an Object-Oriented Methodology incorporating Use Case, Object Modeling, and other UML-based techniques.
• Evaluated DB2 development and support tools. Led selection teams for JAVA, Rational Rose, distributed testing tools, VisualAge, and PVCS.
• Taught SQL, modeling techniques, and Methodology classes.
• Facilitated Joint Application Design JAD sessions for development projects.
• Served as Project Coordinator on a very large distributed sales force automation system project using Laptops, FOCUS, Lotus Notes and UNIX based servers.
• Served as DB2 DBA for five years. Authored best practice procedures. Selected software tools to assist with the administration and tuning of DB2 and OS2 DB2 database management environments.

technical skills

• Hardware:
• DEC Alpha Servers, PCs, SUN Servers, AS/400, IBM eServers and Mainframes
• Operating Systems:
• IBM-AIX, OS/400, HP-UX, Solaris, Windows all , VMS, OS390

Package Software:

WebSphere, TOMCAT, iPlanet eCommerce Solution, Lotus SmartSuite, Lotus Domino/Notes, SAS Reporting and Analysis, Crystal Reports, Actuate Reporting tool, LoadRunner, WinRunner, TestDirector, ClearQuest, Microsoft Office, MQ Series, JRULES/ILOG, BEA Weblogic Application Servers, WebMethods, SUN SDK 1.3, ENTIGO Reality Builder Desktop and Server, SeeBeyond, JBOSS, APACHE, KETTLE, COGNOS 8 Portal, SQLSERVER, Oracle8i, 9i, 10g,DB2/UDB, IMS/DC/DB, BTRIEVE, VSAM, SAS, CASE, CVS, Forte, JDeveloper, VA for Java, Visual Caf , PVCS, Source Safe, WebSphere Application Development Suite, RAD V6, Cognos Suite Analysis Studio, Framework Manager, Query Studio, Report Studio, Event Studio, Cognos Configuration , SQL Management Studio , Eclipse, Rational Rose, Intellij, Tomahawk, SAP Business Objects, Data Orchestrator

• Programming Languages/Frameworks:
• JAVA, J2EE, JAVASCRIPT, STRUTS, JSF, JSP, XML, HTML, MYFACES, HIBERATE, DAO, SQL, C/C , COBOL, PHP, ASSEMBLER, RPG, FORTRAN, CICS
• Methodologies:
• Summit-D, Case, SDLC, STRADUS, RUP, UML, XP, SDP-21, Ascendant, AGILE, CMMI