Summary

15 years Management and Project Management experience. Currently working as a project manager in the Emdeon PMO, managing multiple projects. Previously managed a group of 8 Business Analysts/Project managers. Expertise in strategic, tactical and operational planning, computer data management, and technical data management. Complete understanding of operational processes development, product design and development with extensive understanding of organizational project/program/line management, advanced PC skills, and the ability to work in a dynamic fast paced environment.

Business Skills

• Process Development Managed Team Members across all shifts
• ISO 9000 Computer Systems Integration
• Business Analysis Network Documentation
• Engineering Design Managed Hourly and Salaried Employees
• Coaching Counseling Business Management
• Operations Management Conflict Resolution
• Process Flow Enhancement Budgeting
• Production Management Project Management
• Communications Customer Interface
• Risk Mitigation Software Integration
• Team Building/Facilitation Managed Offshore Team
• Contract Management Internal Liaison
• Systems Integration

TECHNICAL EXPERIENCE

• Projects Managed: LAN, WAN, and mainframe IT Projects, Mainframe, Custom Software Development and implementation, Healthcare, Telecom
• Software/Databases: MS Word, MS Access, MS Exchange, MS Excel, MS Project, MS Project, Gold Mine MS Power Point, Visio, Acrobat, Lotus 123, Mercury ITG and Project, SharePoint, Net Meeting InstallShield, DemoShield, ExpenseAble, Photo Shop, Quark Express, Adobe Acrobat, Paint Shop Pro, NetStudio, MacroMedia Flash, Front Page, 3Space Publisher, pcAnywhere, Dial-Up Networking, HyperTerminal, Telnet, VNC, FTP, Visual Basic, SQL, MS Access, Paradox, dBase III

PROFESSIONAL EXPERIENCE

Confidential

Confidential is a leading provider of revenue and payment cycle solutions that connect payers, providers and patients to integrate and automate key business and administrative functions throughout the patient encounter. Through the use of Confidential comprehensive suite of products and services, its customers are able to improve efficiency, reduce costs, increase cash flow and more efficiently manage the complex revenue and payment cycle process.

Project Manager, PMO

• Worked with business owners to gather and document all Requirements both business and technical.
• Responsible for the creation of all project charters as well as primary stakeholder sign-off.
• Responsible for all phases of project management from Initiating to Closing.
• Managed and applied SDLC Methodology for all systems development projects
• Responsible for Projects updates in both formal and informal settings.
• Responsible for leading project team meetings.
• Responsible for the procurement of all project related expenses including capital assets.
• Responsible for managing all resources both contracted and non-contracted, on shore and off shore.
• 90 plus on-time delivery of all products and services

Projects Managed:

• Applications Development/Infrastructure To transition all inbound claims processing from mainframe to Windows based technology resulting in 2.2M in annual run rate savings
• Managed a PCI compliance project to protect to annual revenue of 4M
• Applications Development/Infractructure/Compliance - Managed relocation of dial up network from vendor to the Emdeon internal network resulting in 240K in annual run rate savings
• Infrastructure - Managed the relocation of two remote data centers, consisting of systems and circuits into the Emdeon data center

Technologies: MERCURY ITG/PROJECT and HP PPM 7.5, MS Office MS Word, MS Project, MS Excel, MS Power-Point, AND Visio PDF file creator

Confidential

SUPERVISOR, CLEARINGHOUSE SERVICES IT/BA PROJECTS TEAM

• Monitor and develop reporting for pending projects and master projects being worked by BA/PM Projects Team.
• Assist with and approve any updates and publish necessary changes to Service Management standard operating procedures.
• Enforce the team utilize standard operating procedures and standard naming conventions in Mercury ITG
• Act as liaison between PMO and service management.
• Ensure PMO Project Lifecycle / SDLC methodology and documentation is enforced and utilized in Service Management
• Participate in budget forecasting with management team.
• Creation of Clearinghouse services Steering Committee including all documentation.
• Chair of Clearinghouse Services Steering Committee.
• Responsible for employee reviews, promotions and raises.
• Responsible for the creation of SOPs for Business Case/Cost Analysis

Technologies: MERCURY ITG/PROJECT, MS Office MS Word, MS Project, MS Excel, MS Power-Point, AND Visio PDF file creator

Confidential

INFORMATION TECHNOLOGY PROJECT MANAGER

• Served as Project Manager for a leader in the health care industry, which offers Pyxis products that improve patient safety and the quality of clinical care through automation technology. Managed and implemented multiple, domestic and international projects through full project life cycle. Primary post sales contact for project and business relationship needs, ensuring accurate integration, as well as facilitating a smooth transition from sales to service methodology and delivery of services.
• Primary contact for all business relationship needs
• Responsible for Business Requirements Documentation.
• Identify project stakeholders, both internally and externally, and manage resources.
• Develop project plans, estimations, specifications, flowcharts, presentations, and processes using a proprietary project management application PAR .
• Design, develop and facilitate training material.
• Installation, configuration and support of Networks, PC hardware, Operating systems, and peripherals.
• Responsible for status updates on all projects in both formal and informal settings.
• Proactive identification and resolution of issues that may impact project deliverables.
• SQL Scripts
• Hands on installation of all software and hardware.
• Responsible for the training of all customers.

Projects Managed:

• Confidential MULTI-MILLION DOLLAR SERVER CONSOLIDATON PROJECT FOR HCA TRI-STAR SYSTEMS. EFFORT TO CONSOLIDATE 5 SERVERS TO ONE. TRANSITION INCLUDED THE MOVE FROM A WAN TO A MAN, DRASTICALLY REDUCING DATA TRANSFER TIME.
• Confidential CAPE CANAVERAL, FL IMPLEMENTATION OF AUTOMATION AND INFORMATION SYTEMS TO MONITOR AND CONTROL ALL PARTS AND TOOLS USED IN SPACE SHUTTLE RESTORATION PROJECTS.
• Confidential PROJECT INCLUCED THE PLANNING AN D WEEK LONG UPGRADE/EXECUTION OF HOSPITAL WIDE PYXIS SYTEMS
• Confidential IMPLEMENTATION OF MED SYSTEMS WHICH TYING INTO FACILITIES HMS AND ADT SYSTEMS. ALL MED SYSTEMS WERE RESPONSIBLE FOR ACCURATELY BILLING PATIENT ACCOUNTS FOR ALL CHARGED MEDS

Technologies:

MS WINDOWS NT, SQL, MS WORD, MS EXCHANGE, MS EXCEL, MS PROJECT, MS POWER-POINT, VISIO, ACROBAT, PCANYWHERE

Confidential

PROJECT MANAGER

• Served as Project Manager for telecommunications software company. Hired to develop, institute, and manage implementation process from ground up. Managed and implemented multiple, domestic and international projects through full project life cycle. Primary post sales contact for project and business relationship needs, ensuring accurate integration, as well as facilitating a smooth transition from sales to service methodology and delivery of services.
• Responsible for Business Requirements Documentation.
• Identify project stakeholders, both internally and externally, and manage resources.
• Develop project plans, estimations, specifications, flowcharts, presentations, and processes.
• Design, develop and facilitate training material, including interactive CBT's and Demo's.
• Installation, configuration and support of Networks, PC hardware, Operating systems, and peripherals.
• SQL Scripts, DB setup and manipulation.
• Installation, configuration and support of PC hardware, Operating systems, and peripherals. Responsible for status updates on all projects in both formal and informal settings.
• Proactive identification and resolution of issues that may impact project deliverables.
• Management of hardware inventory, maintaining necessary product levels.
• Customer training in both small groups and class room settings.
• Developed all policies and procedures for entire implementation process
• Developed communications policies and procedures, internal and external, as related to product implementations.
• Developed and automated all post sales, standardized letters, both formal and informal.

Project Managed:

• Confidential IMPLEMENTATION OF DATA COLLECTION, FRAUD MONITORING, AND CALL DETAIL RECORD CDR VIEWING SOFTWARE AT ALL LOCATIONS NATIONWIDE AND LONDON
• Confidential - IMPLEMENTATION OF DATA COLLECTION, FRAUD MONITORING, AND CALL DETAIL RECORD CDR VIEWING SOFTWARE AT ALL LOCATIONS NATIONWIDE.

Technologies:

MS WINDOWS NT, MS WORD, MS ACCESS, MS EXCHANGE, MS EXCEL, MS PROJECT, VISIO, ACROBAT, WAN / LAN networks, SQL. SWITCHES: DMS 100, 250 AND 500, DEX, AND SIEMENS.

Confidential

• Served as Installation Representative/Project Manager for the printing industry's leading software and hardware provider. Primary post sales contact for project and business relationship needs, ensuring accurate integration, as well as facilitating a smooth transition from sales to service methodology and delivery of services.
• Manage entire project from Point of Sale to Customer Service hand-off.
• Work with project stakeholders to identify and confirm necessary resources.
• Proactive identification and resolution of issues that may impact project deliverables.
• Full TCP/IP network configurations as well as NFS Mounts for NT networks.
• Responsible for full service integration of High-end scanning, laser imaging equipment, and printers, UNIX/AIX, RISC 2000 based systems, Macintosh systems and software.
• Responsible for full on-site training of all hardware/software packages.
• Responsible for project status reviews.
• Responsible for customer training in both large and small group settings.

Technologies: UNIX AIX, XWINDOWS, MS WINDOWS NT, MS WORD, MS ACCESS, MS EXCHANGE, MS EXCEL, MS PROJECT, ACROBAT, MAC OS

Confidential

• Served as Command Center Manager, responsible for a team of eighteen employees, all shifts. Delegated to create and institute employee training program, encouraging peek performance of all employees.
• Responsible for developing and administering departmental procedures.
• Responsible for production schedules and on-time customer delivery.
• Created and instituted employee training and development program.
• Monitored departmental work quality, minimizing material waste.
• Created quality assurance system to minimize errors in file transmissions.
• Employee reviews, raises, and bonuses.
• Designed and developed employee work schedule rotation system including all Overtime.
• Responsible for trouble-shooting and maintaining all hardware and software.
• Installation of hardware and software.

Technologies: UNIX AIX, MAS OS, MS WINDOWS 98, MS WORD, MS ACCESS, MS MAIL, MS EXCEL, PHOTOSHOP, QUARK EXPRESS,