SENIOR CONSULTING TECHNOLOGIST PERFORMANCE ENGINEER

With 10 years experience in IT industry, possessing developed skills that have been gained through establishing and developing full IT projects, networks and infrastructures from initial conception to completion. Experience covers customer liaison, design, testing to successful implementation within budget, scope, timescales and process limitations. Up to date on IT developments. Now, seeking to obtain a position in a technology field in a traditional company or remotely that fully allows me to use my technical background, customer service, and business training to make a significant difference in a company.

FUNCTIONAL AREAS OF EXPERTISE

• Brokerage Operations Team building - leadership Client Delivery Management
• Project/Test Planning Project/Portfolio Management Operation Management
• Financial Trading and Accounting Systems Enterprise Systems Performance Monitoring
• Quality Assurance Testing and Automation Application and Hardware Application Testing
• Test Scenario/Cases and Scripts Creation

KEY SKILLS EXPERIENCES

Hardware:

Intel-based PCs, IBM Mainframes

Network Systems Technologies:

VTAM, TSO, ISPF, NTSMF, CICS

LANGUAGES AND DEVELOPMENT TOOLS:

HP VUGen, Application Lifecycle Management ALM , Performance Center, QuickTest Pro, IBM SETT, Quality Center, WinRunner, LoadRunner, SilkPerformer, Test Director, SQL, TSL, C/C , SAS, COBOL II, C , ASP.NET, JavaScript, VBScript, AJAX, HTML, XML, WSDL, UDDI, SOAP, and UNIX.

OPERATING SYSTEMS AND SYSTEMS UTILITIES:

Solaris, MS Windows NT/XP/2000, OS/MVS, FileAid

DATABASE MANAGEMENT SYSTEMS TOOLS:

HP uCMDB/DDM, Hyperion Essbase, Oracle 10g, MS Access, IMS, VSAM, and TOAD

COMMERCIAL SOFTWARE:

HP Business Service Manager, HP Business Availability Center, HP Performance Center, HP Service Manager, HP SiteScope, HP Diagnostics, Service Desk, SAP FICO/MM/SD, Peoplesoft EPM 8.8., Eagle PACE/STAR, SunGard Global Plus, ARGO DATA Teller, Lotus Notes, HP Service Center, Visual Studio, MS Project and MS Office Suite.

METHODOLOGIES STANDARDS:

ITIL Management, System Development Lifecycle SDLC , UML, Capability Maturity Model CMM , Simple/Medium/Complex, and Segue Certified SilkPerformer Engineer SCSPE

PROFESSIONAL EXPERIENCE SIGNIFICANT ACHIEVEMENTS

Application Performance Management Consultant

Confidential

• Manage and administrate HP Business Service Management monitoring tool
• Create and deploy monitoring robots for synthetic transactions monitoring using VUGen
• Create custom user reports
• Perform BAC to BSM migration tasks
• Perform User Administration and provide end user training
• Perform troubleshooting
• Provide weekly status reports
• Install HP Business Process Monitors

Confidential

• Conduct multi-tier Performance Testing Tuning utilizing HP Performance Center, Loadrunner and QuickTest Professional
• Conduct end-to-end systems performance tests, analysis and assessments with HP Performance Center
• Conduct architecture reviews for performance monitoring setup scalability
• Produce performance analysis reports using LoadRunner Analysis tool
• Install, configure and administer HP ALM Performance Center 11.0/11.5
• Assign Load Generators and Controllers and Setup Test Scenarios
• Conduct Load, Stress, Response Curve and Stability tests
• Produce performance Test Results and Analysis and make solutions and recommendations
• Monitored key performance indicators KPIs such as Response Time, Transactions Per Second and Windows Resources
• Monitored key Servers, Applications Under Test and mainframe environment for CPU and Memory Utilization
• Compare test results with test targets and previous test cycles

Confidential

• Site Administrator for HP ALM Quality Center 11.0, HP ALM Performance Center 11.0
• Provide HP Diagnostics/Subject Matter Expert level support to clients
• Provide Application Management to instrument HP Diagnostics in UAT and Production environments
• Install, configure, test, deploy and verify the HP Diagnostics implementations
• Configure Diagnostics Metrics Collectors
• Configure the Diagnostics Server and Java Agents
• Instrument the application servers for monitoring by Diagnostics
• And up to twenty five 25 J2EE Diagnostics probe deployments using standard instrumentation
• Install and Setup the Diagnostics Agents and Collectors: Up to four 4 Diagnostics Mediators
• Customize the instrumentation and control the data collection settings
• Install the Diagnostics Server: Two 2 Diagnostics servers and Two 2 Diagnostics servers in standby mode
• Verify that the hardware, software and infrastructure components are in place
• Set Up the Integration Between BAC/Business Service Management and Diagnostics
• Set up Application Groups and Applications
• Add Application Users and setup Application Permissions
• Create custom instrumentation for three 3 applications created using one 1 environment per application with instrumentation developed from one 1 server per application
• Deployment of custom instrumentation to up to twenty-five 25 probes
• Site Administrator for HP ALM Quality Center 11.0
• Generate Diagnostics and ALM Reports
• Conduct Performance Testing utilizing HP LoadRunner and QuickTest Professional

Senior Solutions BSM Architect

Confidential

• Lead and assist client in Upgrade of HP Application Performance Management HP BAC/BSM from version 9.13 to 9.20
• BSM upgrades included DP Servers, Gateways and BPMs
• Lead and assist client in Upgrade of HP Sitescope from version 10.14 to 11.20.
• Integrate Sitescope with BSM
• Setup and perform Load Performance Test for BSM environment for performance issues
• Produce Performance Test Results, Analysis and Recommendations
• Develop Application Monitoring scripts using VUGen tool using HTTP protocol
• Open and manage client's HP Support cases issues
• Integrate HP Diagnostics with BSM
• Install HP Diagnostics .Net Probes
• Configure Diagnostics Thresholds and Alerts
• Install Data Flow Probe
• Create Pattern-Based Views and Perspectives

BSM Lead Consultant

• Principal Lead Consultant for implementation and deployment of HP Business Service Management BSM
• Confidential
• Upgrade HP Application Performance Management HP BAC/BSM from version 7.55 to 9.12.
• Evaluate and verify content from Views, Reports, Alerts and 420 Scripts to establish they were correctly upgraded
• Execute Pre-Upgrade tool

BSM Lead Consultant

Confidential

• Principal Lead Consultant for implementation and deployment of HP Business Service Management BSM and HP Business Process Monitoring BPM tools
• Installed, configured, deployed and administered HP BSM 9.01 and 9.10 Data Processing and Gateway Servers
• Installed, configured, deployed and administered HP BPM 9.03 Servers
• Installed HP Diagnostics 9.0
• Create HP Business Service Management BSM - Infrastructure Detailed Design
• Created Service Health Views, Configuration Items, Health Indicators, Key Performance Indicators and Reports
• Created End User Management Status Reports, Analysis Reports and Alerts
• Created Business Process Monitor BPM scripts probes using VuGen and LoadRunner 9.5 for End User Transaction Monitoring utilizing HTML/HTTP, Citrix and SAP GUI protocols
• Identified the Stakeholders details while gathering and implementing Applications monitoring requirements
• Produced HP BSM Data Samples Reference Guide for external reporting requirements to Cognos Reporting
• Developed and validated HP BSM System Test Cases , Test Scripts and HP BSM Operational Checklist
• Developed Team members' Roles and Responsibilities
• Provide input to Project Plan and times lines
• Discussions with client Project coordinator and share High Level Approach Deck PPT and walk throughs
• Developed Requirements Gathering Template and Reporting Template for customers input
• Conduct Weekly Status Meetings Daily Status Meetings
• Discuss and plan BSM integration with Active Directory and NetCool
• Developed HP BSM Architecture, Capacity Planning Sizing
• Provide Knowledge Transfer sessions to clients and internal customers
• Define the Dashboard content and define the End user Management Organization Application Hierarchy Structure while Defining the Naming Conventions and Standards
• Developed VuGen scripting guide
• Developed and gathered Test Document template, Custom Report Requirement template and scripting template and Test Case Scenarios
• Validate the HP BSM configuration and installation
• Design solution approach based on the gathered information
• Design Architecture for QA/Staging Production environments
• Validation of Pre-Implementation Check List
• Validation of database setup and schema/credential validation
• Produced Installation document
• Design of Failover and High Availability for BSM Data Processing Server

Senior Consulting Technologist

Confidential

SiteScope Environment and next steps to include recommended best practices for high availability and provide detailed configuration requirements, test plan, traceability matrix, test cases, verification and validation. Evaluated the company's internal processes and procedures, detects performance productivity levels and provides recommendations for improvement. Design and implement strategies and solutions withn the Enterprise Service Management System group.

• Created Views in BAC UCMDB
• Created Configuration Items, Key Performance Indicators and Views in BAC Dashboard
• Created over 3,500 URL, Disk Space, Database and other monitor counters and points in SiteScope
• Add UNIX and Windows servers to SiteScope
• Validate upgrade of SiteScope 9. 5 to 11.10
• Integrate OMi with Operations Manager OM
• Configure and Validate Events and Configuration Items CIs in OMi
• Integrate SiteScope monitors into Business Availability Center System Availability Management SAM
• Create and configure SiteScope alerts forwarding to HP Operations Manager OMW
• Research and resolve open HP Support tickets
• Plan for migrations of teams to HP Diagnostics
• Performed HP Diagnostics Administration duties: add users, groups, permissions
• Attended training on Shunra NetworkCatcher network monitoring and performance tool.
• Confidential
• Integrated HP Business Availability Center BAC alerts forwarding with HP Operations Manager OMU
• Installed and configured Operations Manager OMU monitoring agent probes on servers
• Install and configure Real User Monitor RUM engine and RUM probe

Confidential

• Implemented an ITIL Service Strategy to enable the ongoing measurement, governance and reporting of business services.
• Delivered ITIL Service Design by implementing Business Service and Technical Service Catalogs and Application and Performance Management and Service Level Management.
• Created and tested Business Availability Center BAC Dashboards, Custom Maps, Portals, Custom KPIs, Business Rules and Custom Views Implemented and tested BAC/SiteScope integration.
• dvised and provided technical guidance and expertise on strategic planning calls.
• Implemented and audited Enterprise Systems Monitoring ESM solutions utilizing HP SiteScope, Business Availability Center BAC and Service Manager for the Enterprise Monitoring Solutions group and company-wide.
• Enabled IT operations to take a top down approach to managing IT services by delivering a comprehensive ITIL strategy.
• Set up SiteScope monitoring templates and counters CPU, memory, disk, I/O, Load, DNS, network monitoring, URL monitoring etc.

Confidential

• Responsible for implementing enterprise business monitoring solutions utilizing HP Business Availability Center BAC for the Business Monitoring Solutions group.
• Delivered an ITIL Management solution by bringing together Application Performance Management, Service Level Management SLM , End-user Experience Monitoring, and Business Service Management BSM
• Automated LoadRunner VuGen scripts to implement applications monitoring in BAC.

Confidential

• Developed and maintained detailed project plans and conduct migration status meetings
• Managed and coordinated global rollout and migration activities including vendor relationships for multiple stakeholders
• Managed team of Client Services Engineers directly supporting customers for a Risk Management solution Confidential Mercury Subject Matter Expert SME - worked with customers to drive usage and savings for the testing tools - QuickTest Pro, Quality Center and Performance Center.
• Confidential Managed daily operations, run service level agreement reports and was primary contact for customers and escalations within client accounts.
• Installed, configured and deployed BAC Configuration Management Database, Profile Database, Core Database and Business Process Monitors BPM .
• Monitored day-to-day factory floor activities, trained operators, liaison between customers and suppliers Performed upgrade of BAC version 6.0 to v6.5
• Lead team of functional consultants, drive blueprint workshops and effectively communicate an Oracle solution to the business users.

Confidential

• Automated real-time multi-tiered testing of wealth management applications such as Trades, Unrealized Gain/Loss, Fixed Income, Corporate and Municipal Bonds, Equities, Mutual Funds and vendor technology interfaces such as Thomson Financial using WinRunner and Load Runner Confidential
• Implemented a business analysis and testing methodology for Cost Basis Operations within Eagle PACE and STAR portfolio accounting software implementation for this major investment services company.
• Managed and implemented an automated testing architecture to support regression, functional, integration, and user acceptance testing of a retail bank Teller system developed by ARGO DATA Resource Corp for a major international bank.
• Consulted in project management, process improvement, and quality assurance testing of a major finance and accounting system for data conversion from legacy systems to SunGard Global Plus - a

Confidential

Lead validation of application functionalities which included Initial Public Offerings, Prospectus, Red Herrings, Indications of Interest and Online Road Shows, legal compliance and risk management.