SUMMARY

Certified Program/Project Manager with 37 years of experience including providing a broad range of enterprise-level IT support to Federal and commercial clients. Experience includes full spectrum end-to-end IT infrastructural and operational support, program management, project management, technical management, operations management, and release management including federal and state SDLC in the areas of full life cycle applications development and implementation Oracle and Microsoft , wireless applications, content management and personalization, Oracle technology platform, data warehouse, database administration, network infrastructure, and enterprise architecture. Experience includes working within industry-recognized disciplined process frameworks such as CMM/CMMI and ITIL.

TECHNICAL SKILLS

• Database: Oracle 7x, 8x, 9i, 10g, Oracle DB Security, Sybase, Informix, MSSQL Server, MySQL, DB2, FOCUS
• Data Management: EMC SAN
• Application Server: Oracle: OAS, 9iAS with Wireless Edition, Collaboration, Oracle Web Cache, Apache MS IIS
• Languages:, PL/SQL, XML, XLST, HTML, tiny HTML, VoxML, VoiceXML, WML, MMS, DB2 SQL, IMS/MPP/BMP, CICS, Cobol II, UNIX Scripts, Visual C , .net, MSSQL, MySQL
• Network Configuration, Protocols, Security, and Gateways: WTLS, TSL, SSL, HTTPS, CDMA, WAP Gateway, SMS Gateway, CISCO Switches/Routers Configuration, CISCO Load Balancers, PIX Firewall, F1 Load Balancers, SMNP, Frame Relay, T1, DNS, FTP, Active Directory, IDS, RSA, McAfee Total Protection
• Servers, Operating Systems and Job Schedulers: UNIX, SOLARIS, AIX, DEC, LINUX, MVS/JES3, MS Server 2000/2003, MS Exchange Server, Windows NT, Windows 2000/XP, VMware, Citrix, LAN Administration, HP Openview, AutoSys, Harvest
• Configuration / Release Management Tools: Remedy, ClearCase, ClearQuest, PVCS, Harvest
• Collaboration Tools: Oracle Online and Collaboration Suite, SharePoint, Microsoft Office Suite, Visio 2000, Metastorm BPM

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Manager

• Managed multi-contractor teams for the Executive Office of the President, Office of Administration. Managed the Web Services support contract for the White House delivering whitehouse.gov, omb.gov and other Executive Office web properties, including Operations and Maintenance and new development using Drupal7, MongoDB, MySQL and agile development. Provided strategic direction across functions, coordinated user support resources to meet performance goals, scope and schedule requirements. Communicated status, defined and developed project plans, while assuring that accuracy, efficiency, and security objectives are met. Had overall responsibility for the success of contract relationships with a variety of clients, personnel and contractors, including contract startup, modifications and closures and task orders under the guidance of federal acquisition regulation FAR .
• Performed program management responsibilities for the IT team in support of the Sergeant at Arms of the Confidential. Provided IT-PMO leadership in the maintenance and delivery of IT systems support and new development, IT infrastructure administration, security support, customer service desk, staff plans, and status briefings. Provided oversight into technical document deliverables in accordance with Federal SDLC. Applied the principles of ITIL v.3 and CMMI. Developed management system for product development, sales support and financial management of the product MySQL and .net . Developed and evaluated design proposals for task work orders, such as VOIP Services and the ITSC III re-compete proposal responses for the U.S. Senate and Library of Congress.
• Performed senior program management responsibilities for the IT team in support of program planning and grant processing for Community Development Financial Institutions Fund IT US Treasury. Provided IT-PMO leadership in the maintenance and delivery of IT systems support and new development, IT infrastructure administration, security support, customer service desk, staff plans, and status briefings. Provided oversight into technical document deliverables in accordance with Federal SDLC. Applied the principles of ITIL v.3 and CMMI. Implemented the Service Desk concept and tightened the IT processes around ITIL, SDLC, and associated workflows. Transitioned the development team to follow Change Management and Configuration Management processes. Directed the team to create the SOPs and User Guides for the IT processes associated with each of the funding programs. Produced extensive reporting that enabled Confidential work to be managed, tracked, verified, and made transparent to the client.
• Confidential Infrastructure Support: Performed senior management responsibilities with Network Engineering and Production Integration activities. Maintained and delivered product schedules, staff plans and status briefings. Provided oversight into technical document deliverables: system configurations documents, network diagrams, cable plant management and SOPs. Managed COOP and disaster recovery plans. Maintained compliance with 800-53A test controls. Maintained IT policies and procedures within ITIL framework including, CMM/CMMI . Set up and supported the Confidential as distinct entities. Worked closely with the SOC team to resolve threats and incidents, to deploy all remediation and mitigation solutions, to apply updates of all security signatures and patches on schedule, to provide resolution of POA Ms and enforcing FISMA policies, adherence to all change control procedures in accordance with security policies and procedures.
• Legislative and Education/Financial Services groups: Performed capture management responsibilities in support of business development activities, including gate reviews, RFI/RFP/RFQ responses, due diligence, management reporting. Provide Technical Leadership to Confidential. Contributed to and reviewed engineering change proposals, requests for information, and proposals.

Confidential

Managing Consultant

• Release Manager for Confidential Single-Family and Multi-Family Business Units. Managed all migrations and release implementations, following process and procedures in accordance with Sarbanes Oxley, SDLC, and CMM/CMMI. Manage release planning, software deployments, data refreshes, enhancements, and defect resolution for the production, acceptance, and system test environments via PC/M Ticketing and ClearQuest Ticketing.

Confidential

Managing Consultant

• Managed the Program Office for Confidential Single Family Business Unit. Implemented Program Management Process and Procedures in accordance with Sarbanes Oxley and SDLC, CMM/CMMI. Managed all Project Deliverables, Review, Approvals, and Evidence Repository. Managed the S/IR to Legacy Development CORE Project, interacting with a team of 100 , including directors, managers, developers, DBAs, business analysts, testers. Set up and administered the project SharePoint site for the S/IR to Legacy project. Managed the issues, risks, and requests for requirements clarifications on ClearQuest. Managed the Change Process via Remedy. Assisted with the management of the Confidential Restatement Projects.

Confidential

Technical Support Manager

• Managed the Transportation Security Administration's Confidential Production Deployment and Level-3 Technical Support Groups, including DBA Manager, DBAs, System Administrators, Break/Fix Applications Developers Manager, Break/Fix Applications Developers, and Release Management SDLC, CMM/CMMI . Managed the TSA Acceptance Test and Integration Test Environments. Oversaw all Deployments to Production. Ensured the timely deployment of all security signatures and patches in a timely manner. Managed the operations and maintenance of diverse multiple concurrent enterprise software applications at TSA, including Oracle eBusiness Suite, TSA.gov, intranet applications, SABRE, Paris, Kronos, and Documentum. Represented the Applications Group as a voting member on the Change Review Board. Managed the technical content for Unisys proposals.

Confidential

Director

• Directed Oracle's Wireless Practice for several years: Managed the completion of Oracle's Wireless Product and its launch at Confidential. Developed solutions for early adopters Telia, Alcatel, Sun Microsystems, Motorola using Oracle9iAS Wireless Edition. Implemented a WAP Mobile Banking System at Confidential in the Dominican Republic, including SMS alerts for insufficient funds and failed transfers/payments. Implemented Confidential, including network and wireless infrastructure, bulk provisioning and profile setup of customers, and personalization/content management portal. Implemented Lucent Technologies Cyber Center Lab, including wireless location-based services. Led the development of a Confidential mapping system by Confidential Mobile phone company , that included mapping, satellite imaging and 3-D virtualization of terrain and buildings made available on Confidential devices. At United Technologies, designed the remote control of Remote Monitoring Units with embedded logic installed on Confidential by handheld devices, thus enabling the remote maintenance of Confidential by service technicians. Conducted wireless jumpstart programs at USWest and MCIWorldCom and proof of concept at Jacksonville Electric. Also developed the following: Mobile Sales Force Automation Application for Confidential solutions for Confidential and City of Confidential Field Service application for Ferrell Gas architecture for City of Confidential architecture for the Metro 7 Field Interview Application for the City of Confidential Police Departments mobile service desk for the Sprint campus in Overland Park, KS architecture for mobile platform for Alltel and Telus Mobility Mobile Blueprint for Corporate Enterprise Solution for Confidential technology consortium organized by EMC, Cisco, Oracle, Sun MicroSystems, Motorola, HP .
• Joined Oracle's Advanced Technologies Group to develop innovative technologies in other technology areas. Traveled to Oracle strategic partners to help pull off the impossible with difficult projects. Took over as manager for internet/intranet/extranet infrastructure and wireless implementation for the Departments of Homeland Security and Transportation Security Administration. Managed the development and deployment of TSA's original mobile alert system and Oracle Portal development and took point on the architecture for standup of the TSA and DHS websites. Successfully delivered the systems for go-live prior to Secretary Ridge's swearing in so he could demo the sites. Also directed sales opportunities with solutions architecture engagements. Served as Oracle's mobile advisor to the Pentagon Network Centric Warfare project. Among other accomplishments is a data consolidation and data integration effort at T-Mobile after completing a successful Architecture and Blueprint study. Served as the Program Manager for the A B at Confidential 10-week study for data integration and data strategy. Studied Confidential current enterprise architecture, developed the solution blueprint for a future state based on Oracle 9i Technology and Trading Community Architecture, and planned the implementation roadmap . Also performed A Bs at Jones Day and HP Printing Imaging. Conducted Architecture Planning Sessions at Confidential. Managed pre-sales activities for licensing and professional services: Architecture Planning Sessions, Architecture and Blueprint A B Engagements, Proofs of Concept, Delivery Engagements. Led, developed, and evaluated more than 50 design proposals for Oracle Customers, including Mobile Services, Enterprise Database and Middle Tier Solutions, eBusiness Suite, Collaboration Suite, and ECOStructure solutions EMC, Cisco, Oracle, Motorola, Dell, SUN, and HP partnership to provide enterprise infrastructure solutions out of the box.

Confidential

Technical Director

• Maintained the Corporate Architectural Footprint and enforced adherence to it by all infrastructure and enterprise system implementation projects, including all Confidential requirements. Architect for Electronic Billing and other Web Applications. Project Manager for the Fixed Assets System Implementation. Architect and Technical Advisor for the following Projects: National Activity Reporting System on the Confidential for customer activation and fulfillment front-end,Confidential Alliance venture proposal. Managed the development of the Electronic Billing System Web/CDROM view of invoice electronic commerce. Managed the creation of the Billing Feature Requirements and for a Billing System replacement for the TRIS System, the effort to develop and evaluate design criteria included the ability to support current functionality of the TRIS system, including the ability to meet the requirements for service fulfillment, service delivery, and customer care the ability to accommodate conversion of acquired companies' billing and invoicing systems. Managed RFIs and RFPs for hardware and Operations outsourcing proposals.

Confidential

Consulting Project Manager,

• Project Manager, Confidential Chemical Inventory System Projects. Developed and evaluated embedded logic laboratory information management systems, and level of effort involved with each alternative recommended Sample Manager, which was selected by the customer transitioned the circuit board manufacturer's laboratory and the shop floor from a legacy MICS/Chem. Chart System to Client/Server Sample Manager 3.2 and Confidential. Installed and customized the software to meet the indigenous requirements of circuit board manufacturing. Developed a Replenishment and Corrective Action System in Visual Basic 5.0. Developed Visual Basic/.net industrial intranet portal that enabled push-button access to all VIASYSTEMS software apps: Sample Manager, the new Replenishment System, Management Reporting, a Document Library on the intranet, SPC Charts, MSDS, Factory Works, Maximo, Oracle Manufacturing and Financials, MS Office Suite, MS OUTLOOK. Developed an Oracle SUN UNIX interface to MSDS MS ACCESS 7.0 DB to create the Tier Two form and to enable ad hoc reporting for the environmental group. Extracting /Exporting relevant data from the Oracle Manufacturing Suite and importing it into the MSDS database. Oracle DBA and DEC UNIX admin. for the LIMS System. MS ACCESS admin. for the MSDS users. Redeveloped the process to load EDI data transmitted from VIASYSTEMS customers into the appropriate Oracle Manufacturing Order Entry tables.

Confidential

Senior Technical Consultant

• Confidential, SAP/R3 MM Implementation. VMR Vendor Managed Replenishment . Converted Confidential distributor customers from strictly EDI or FAX system to VMR. Developed a procedure to capture customers' EDI history and scripts to interface current orders from Manugistics to SAP/R3 are among major accomplishments. ORACLE 7.2, UNIX, SAP/R3, Manugistics, EDI, Business Objects, AUTOSYS . Developed software to interface the new SAP/R3 corporate databases with the mainframe host systems. Also served as Senior Technical to Consultant: COMMSYS Telecommunications Services Reseller , New Invoicing Implementation Project. Developed a new client/server system in Oracle/Visual Basic on a Sun/Solaris platform. Conducted ORACLE RDBMS Data Modeling of the CUBES Billing System now owned and marketed by Perot Systems Corp. Consulted the COMMSYS management team on infrastructure, client/server, business process re-engineering, and creating a MicroFocus COBOL development environment. Developed and maintained billing systems modules. Rewrote the CBIS Invoice Detail module.

Confidential

Account Manager and Client Project Manager

• Confidential: 1-800-Collect and 1-800-CaInfo Reporting. Developed DB2 Reporting Repository Server for Client/Server Systems on SUN Midrange Computer. Developed automated data transfers of summarized result sets from Mainframe detail data repository via PCNDM and Batch FTP to the SUN. Developed Reporting Delivery by EMail from Mainframe and PowerBuilder PB4 Exports to Executives. Developed standard, on request, and ad hoc Reporting in PB4. Developed Test Bench for Client/Server Development in MSAccess. Conducted ad hoc reporting utilizing IMPROMPTU and INTERSOLV Q E. Managed the migration of SUN applications to the NT Server. Managed the complete redesign of the 1-800-Collect. Managed the MCI account for IMI Systems, Inc. Established teams in the following groups of Consumer Markets: Management Information Services of Finance, Management Information Center of Marketing, ARU Platform Performance Reporting of Operator Services, and Phone Cash Reporting of Operator Services.

Confidential

Project Manager

• Confidential: Audit Prospects Automated Call Pricing Verification ACPV2 , Billing 2000, NCBS, CARMS, FAX, PRISM III, PRISM PLUS, NETWORK Billing, Sponsor Billing. Pioneered DB2 calls from within IMS BMP at Confidential. Designed the Call Type Validation process and Multi-leg Pricing Check process. Developed selective Audit Prospects Database unloads to a flat file to enhance East Coast Billing Center's ECBC ad hoc management reporting. PowerBuilder prototype for Rate Entry/Verification. Worked closely with the ECBC Rate Entry clerk and the ECBC auditor to analyze business process problems and solutions for re-engineering. Assisted in the PSC effort to develop a universal billing system model, which involves business process re-engineering, object-oriented methodology and client/server technology, much of which was used in the Billing 2000 Project. Coordinated meetings with the PSC Project Managers at MCI to develop the model. Prepared the Integrated System Test IST Environment for the NCBS October Maintenance Release, and authored Standard Operating Procedures for a permanent maintenance IST environment. Team leader within the Accounts Receivable CARMS project. Solely developed and acceptance-tested the new MCI Preferred Billing System software. Also developed and tested enhancements for the FAX, PRISM III, PRISM PLUS and NETWORK Billing Systems. Business Engineer for the MCI 900 Sponsor Billing Project.

Confidential

Senior Technical Consultant

• Developer, Pension Benefits Guaranty Corporation, Enhancements to the Premium Accounting System Project. Developed and tested code COBOL, OS/MVS JCL, DATACOM and CICS/Macro level . Also developed an internal accounting system using interactive RPGIII.