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Systems Design Project Management Resume Profile

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Atlanta, GA

CAREER SUMMARY

Technology solutions specialist with over 15 years of experience in project management, game systems design, integration and support. Creative and enthusiastic problem-solver with people and project management skills.

PROFESSIONAL EXPERIENCE

Confidential

Systems Design Project Management

  • Responsible for system and content designs from conception through implementation.
  • Gathered and documented design and system requirements working with multiple organizations.
  • Worked closely with engineering, art, UX/UI team, brand management, vendors and quality assurance to drive project deliverables and meet milestones.
  • Reviewed project deliverables to ensure brand integrity, COPPA compliance, design and implementation requirements were met and adhered to quality standards.
  • Worked with third party vendors on the production of web games providing direction and feedback on design, brand adherence and end user experience.

Lead Systems Designer

Confidential

Managed design projects through full SDLC providing and assisting with project management, creative direction, implementation and QA for Cartoon Network's digital offerings. I provided systems and content design for CN's Epic Games large, internally developed, projects including: Fusion Fall, Project Exonaut, Fusion Fall: Heroes, and Adventure Time: Battle Party.

Confidential

Systems Design Project Management Experience

  • Responsible for managing system and content designs from conception through implementation.
  • Worked closely with art, programming, content and QA to drive project deliverables.
  • Created detailed designs and system specs for key game-play systems including UI

Associate Designer

Confidential

  • Designed and managed various projects through full SDLC. Provided project management, creative direction, systems, content and user interface implementation and QA for key game-play systems for Warhammer Online: Age of Reckoning, a massively multiplayer online role-playing game .

Content Developer

Confidential

  • Developed new content and maintained existing elements of the massively multiplayer online role-playing game , Dark Age of Camelot. Provided creative design and content for multiple game expansions including: Trials of Atlantis, New Frontiers, Catacombs and Darkness Rising.

Team Lead

Confidential

  • Shift manager for 20 person online customer service department responsible for supervising In-Game Customer Support. Compiled and edited Policies and Procedures guide-book, greatly reducing churn and improving new hire training times.

Confidential

  • A broadband network solutions and data communications services provider for businesses. Focusing on DSL solutions and offering network consulting, network services and enterprise equipment sales.

Project Management Systems Design Experience

  • Represented Sales, Marketing and Customer Support on Project Renaissance. Provided systems requirements and UX/UI guidance implementing new first-in-class business systems.
  • Created project plans and managed new Network Services products through complete lifecycle.
  • Coordinated with stakeholders across multiple organizations to resolve issues and provided appropriate status updates to drive projects forward.
  • Redesigned business processes to allow the company to obtain TL 9000 certification.

Product Manager

Confidential

  • Responsible for complete lifecycle of new products and services for multi-million dollar Network Services product line. Developed business cases, managed P L and analyzed trends to optimize product feature-sets and market focus. Gathered engineering and system requirements into a unified product definition and oversaw integration of new products and services into sales, operations and support systems.

Program Manager

Confidential

  • Reviewed, implemented, streamlined and documented critical business processes and procedures. Performed quality management functions inter- and intra-departmentally including process auditing, metrics development and policy review.

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