SUMMARY

• Experience in the field of IT, Software application development with emphasis on Project management, Business Analysis, GAP analysis and Quality Assurance.
• Proficient in developing strategies for technology requirements and experience in making quality software testing applications.
• Individual with strong analytical, coordinating, organizational and interpersonal skills to work in diverse work settings.
• Software professional with years of core expertise on Automation, Manual, Database, Web Service, API and Mobile Testing.
• Experience in gathering user requirements, preparing and analyzing Business Requirement Documents (BRD), System Requirement Specification (SRS), and propose changes as per various internal and external requirements gathered for process improvement.
• Experienced in Middle ware Environment Support Group lead and transition lead.
• Excellent Skills in Performance Management to support strategic planning, goal setting, accountability, enhance decision making, and improve customer service and also Project Planning based on Cost Benefit and ROI analysis.
• Experienced with Software Development Life Cycle (SDLC) models (such as Waterfall, Lean, Sashimi, Rapid Prototyping, Spiral Model, Evolutionary Delivery Model), Iterative Models (RUP Rational Unified Process) and Agile Programming Methodology (such as Scrum).
• Experience in complete Software Development Life Cycle.
• Strong team player with excellent interpersonal and communication skills.

PROFESSIONAL EXPERIENCE

Confidential, TX

Project Program Manager

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Used Waterfall methodology for this project, collected requirements, developed use cases, supported project Manager with project plans and manage scope.
• Prepared Business Requirement Documents (BRDs) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Prepared process flow/activity diagram for existing system using MS Visio and re - engineer the design based on business requirements.
• Extensively involved in every phase starting from Elicitation to Testing/ Production. Performed and evaluated the benefits of the new system and generatedworkflows.
• Facilitated Joint Application Development (JAD) Sessions for communicating and managing expectations, and to discuss the different ways and means for the integration of rational tools with the current system.
• Created and managed project templates, Use Case Project templates, requirement types and traceability relationships.
• Collaborated with development architect and the business to develop both high-level and detailed application architecture to meet the business needs.
• Tracked UAT issues/bugs and prepared reports using Jira. Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Conducted walkthroughs with business and development teams.

Confidential, Montvale, NJ

Project Manager (Scrum Master)

Responsibilities:

• Managed, planned, directed and coordinated multiple technology projects and teams simultaneously to ensure that project goals were accomplished.
• Collaborated with cross functional departments to assure seamless communication.
• Developed project status reports and all other project management documents to keep the team apprised of goals, conflicts and status
• Resolved consumer experience and interaction problems: frontend and backend, i.e. usability redesign, changes, database relationships changes.
• Involved in the development and implementation of a graphically rich Consumer Interface for WU POS Tablet application in iOS and Android devices.
• Assisted in development and maintenance of new APIs for integration with mobile apps.
• Developed and integrated scalable modular software packages of various APIs into WU POS application.
• Delivered heuristic evaluations, content models, wireframes and screen flow diagrams.
• Assisted teams with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 35%
• Track and communicate team velocity and sprint/release progress. Specific duties included capacity planning, estimating, scheduling, risk planning, team leadership, interfacing with management, release planning, issue resolution, scope and defect tracking, prioritization, handling team dynamics, performing staff appraisals, interviewing, and hiring.
• Designing interface to Order Management to create “Send” and “Pay” money transfer for outside processing.
• Coordinate and manage code releases and shared APIs with other IT groups - Compliance and Vendor Offshore teams
• Supported technical teams in community discussions for educating members on API applications functionalities
• Collaborated with cross functional departments to assure seamless communication.

Confidential, Wallingford, CT ­

Analyst

Responsibilities:

• Worked with Project manager to identify best approach for gathering requirements and estimated project size.
• Performed Reviews and Audits for internal and external activities for the existing system at Cigna Healthcare and prepare activity/process flow using MS Visio.
• Prepared process flow/activity diagram for existing system using MS Visio and re-­engineer the design based on business requirements.
• Gathered Business Requirements, created Functional Requirements Document (FRD) and analyzed data/workflows, defined the scope, financial projections and cost/benefit analysis; progressed from Problem Statement to well­ documented designs. Prepared user guidelines for easy access of the application.
• Used RUP ­iterative process to Conduct Data Analysis to find missing data fields in the application and customize them.

Confidential, San Francisco, CA

Business Systems Analyst

Responsibilities:

• Worked with the business community to define business requirements and analyze the possible technical solutions for USDA regulated Commodity Management project.
• Created project plans including timelines, deliverables, estimated costs, resources, tasks, and task dependencies in MS Project.
• Played a critical role in defining and differentiating the newly created food service division’s “Goto Market” strategy for GFS Marketplace via a collaborative and consultative approach providing valued added channel / consumer insights, strategic support, and traffic driving programs to build value.
• Completely responsible for reporting status to Project Manager and the team in daily AGILE SCRUM meetings and provide final reports of tests in SPRINT meetings.
• Responsible for coordinating UAT sessions with business users to analyze gather and define the key performance indicators document and present the requirements specifications and bug reports.
• Analyzed to identify which system would utilize the least development time. Assisted in project management activities like planning, development, task allocation, and project execution. Provided full project life cycle flowcharting, analysis and documentation.
• Worked on BRDs, and Functional Requirements Documents (FRDs).
• Performed a complete GAP Analysis to identify problems and inconsistencies with the business requirements specifications and the existing system.
• Developed use case diagrams, Activity, workflow diagrams using UML/Visio.
• Conducted JAD sessions with the management, vendors, users and other stakeholders for open and pending issues in order to develop specifications.
• Responsible for eliciting and documenting high-level business requirements, detailed functional requirements and User Requirements providing other analytical support associated with projects that are typically cross—department in scope.
• Created and managed the Master Dashboards, Master Risk/Issues Log.
• Created Templates by writing Macro in VBA (EXCEL) for the partner systems and work streams for project Unity.
• Followed the SDLC methodology and uploaded all the documents on SharePoint web portal for the audit purpose.
• Responsible for writing the Business Process Continuity plan, training plan, traceability matrix and UAT plan.
• Used MS Office Suite including MS Project, Visio, Word, Excel, and PowerPoint for analysis, presentation and documentation.
• Created Custom Fields, lookup tables and different views on MS Project.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Managed, planned, directed and coordinated the technology projects and teams simultaneously to ensure that project goals were accomplished. Modified the current system to improve efficiency and increase profits by planning, organizing and conducting detailed management analytical studies to define problems, identify deficiencies and improve solutions which impact the company's‘ effectiveness, and provide the basis for management decision throughout the Full System Life Cycle.
• Managed end user expectations by working directly with the clients to gather project requirements (business cases) utilizing the JAD (Joint Application Design) session methods and development of the use cases and storyboards, facilitation of analysis workshops, creation of test cases and diligent management of user acceptance testing (UAT)
• Provided post-implementation support, documentation, and user manuals, training and conducting post—implementation project review meetings to extract lessons learned and validate project success.
• Identify data elements from the source systems, performed data analysis to come up with data cleansing and integration rules.
• Successfully defined functional business requirements, analyzed client requirements, and generated workflow processes.
• Performed data analysis and produce MIS reports on monthly and weekly basis.
• Implement a web-based service application for customers record and information tracking system
• Provide Clarity application and business process subject matter expertise.
• Involved in weekly walkthroughs and inspection meetings to verify the status of the testing effort and the project as a whole
• Assisted & created project plans including timelines, deliverables, estimated costs, resources, tasks, and task dependencies in MS Project and Clarity
• Prepared weekly project status reports and kept management, key stakeholders and others informed of project status and related issues

Confidential, CA

Business Systems Analyst

Responsibilities:

• Interacted with various business user groups for gathering the requirements.
• Defined the scope of the project based on the gathered business requirements including documentation of constraints, assumptions, business impacts, project risks and scope exclusions.
• Successfully defined functional business requirements, analyzed client requirements, and generated workflow processes.
• Actively pursue best practices for current and future requirements, including AppExchange solutions specifically focused within Marketing and determine how those features or tools can provide more business process efficiency.
• Responsible for coordinating JAD sessions with business users to analyze gather and define the key performance indicators document and present the requirements specifications.
• Analyzed to identify which system would utilize the least development time. Assisted in project management activities like planning, development, task allocation, and project execution. Provided full project life cycle flowcharting, analysis and documentation.
• Provided support, maintenance and administration services including periodic data cleansing, custom objects, workflow, and campaign management. Triggers.
• Adding custom links, buttons to Page layouts, setting up validation rules on Case objects.
• Creating Workflows to meet business requirement and also setting up of Support process for different record types on Cases

Confidential, CA

Business Systems Analyst

Responsibilities:

• To support the data collection and handling elements for application interface business processes that will allow the downstream applications to consume the output of the models. This Load project has been developed for the Commercial IT Business Application Services. It included the database load established for the data transfer files for the Compliance areas as part of the Data Transfer.
• Collected and documented requirements that were critical to the Business Process and used those requirements to help design the application software using a Use Case approach.
• Prepared impact analysis documentation for the change requests pertaining to drug safety systems to be compliant with FDA and other regulations.
• Authored and reviewed the change requests for various drug safety systems in Documentum.
• Analyzed user problems, including automated and manual business processes, and identified, researched, investigated, defined and documented business processes.
• Worked with end users to map Business Processes to technical specifications.
• Worked on BRDs, and Functional Requirements Documents (FRDs).
• Performed a complete GAP Analysis to identify problems and inconsistencies with the business requirements specifications and the existing system.
• Developed use case diagrams, Activity, workflow diagrams using UML/Visio.
• Conducted JAD sessions with the management, vendors, users and other stakeholders for open and pending issues in order to develop specifications.
• Responsible for eliciting and documenting high—level| business requirements, detailed functional requirements and User Requirements providing other analytical support associated with projects that are typically cross—department in scope.
• Created and managed the Master Dashboards, Master Risk/Issues Log.
• Followed the SDLC methodology and uploaded all the documents on SharePoint web portal for the audit purpose.
• Responsible for writing the Business Process Continuity plan, training plan, traceability matrix and UAT plan.
• Used MS Office Suite including MS Project, Visio, Word, Excel, and PowerPoint for analysis, presentation and documentation.
• Involved in the data mapping from the Data Warehouse (ETL) during the up gradation.
• Wrote the basic SQL queries to validate the transfers using the management studio in SQL server.

Confidential, San Jose, CA

Business Analyst

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
• Prepared Business Requirement Document (BRD) and then converted business requirements into Functional Requirements Specification (FRS).
• Implemented Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Data Flow Diagrams, and Activity Diagrams and ER diagrams.
• Worked with Marketing and Lead Generation business owners to develop test case scenarios for functional enhancements. Lead and/or perform the testing efforts, including Unit testing and UAT.
• Responsible for completion of Change Management cycle of all changes affecting Marketing and lead Management processes.
• Worked extensively with MS- Visio to document requirements, create the AS-IS and TO—BE process flow diagrams.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.