SUMMARY

Proven Senior IT Project Manager with extensive experience in cross-functional, multi-vendor projects. Solid background in managing infrastructure, application, payment processing, and data warehousing projects. Highly skilled in managing project costs, time, resources and scope throughout entire project lifecycle. PMP Certified and Six Sigma Green Belt with demonstrated knowledge and implementation of Six Sigma,SDLC and PMI processes.

PROFESSIONAL EXPERIENCE

Confidential

Infrastructure Project Manager

Sr. Consultant

• Managed and implemented information systems requests for Solutions/New Services and large data migration projects for a top 100 level IBM client. Implemented new technology solutions to increase cost effectiveness and infrastructure flexibility by building roadmaps in a Virtual, Windows, Oracle, SQL Server, SAN, Unix and data warehousing environment.
• Consulted with customer to define requirements and reviewed various vendor specifications to define scope management and design requirements to move large numbers of application and database servers at various data centers into a virtual and SAN environment. Engaged Disaster Recovery and Back-up teams to ensure requirements are addressed.
• Review Effectiveness of Solution, ROI and Time to Implement on current procurement, server build and decommissioning processes. Developed and implemented a solution prioritization matrix for the server refresh program.

• Responsible for developing and presenting Business Council presentation for priority projects communicating change management updates, project percentage complete and issue monitoring updates.
• Confidential

Program Management Organization

Sr. Consultant

PMO resource responsible for First Data client with responsibility for compiling metric data and mission critical information reported in weekly executive steering committee meetings for all cross functional projects in the program that implemented PCI-DSS security tokenization for cardholder authorizations and payments. Communicated and implemented client requirements for developing project schedules, project requirements and issue reporting for the program. Responsible for program change controls and identification of cross-functional risk impacts.

Confidential

Sr. IT Project Manager

• Implemented e-commerce and data warehousing programs into GE's emerging technology leveraging GE IT Best Practices.
• Managed triple constraints for all projects cost, time and scope through entire project lifecycle. Responsible for obtaining and presenting cost estimates to financial review boards, managed project costs thru entire project lifecycle and presented project certification to review boards.
• GE IT Project and Global Resource Manager for cross functional teams consisting of application and infrastructure architects, systems engineers, outsourced vendors and global resources.
• Managed infrastructure team to migrate e-Pay and e-Security database servers to RAC environment, which improved production performance by reducing outages during peak transaction periods by providing server failover capability. This infrastructure supported 100,000 e-Payment transactions per hour for 6MM electronic payments monthly.

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• Managed IT resources to provide infrastructure CapEx cost estimates for e-commerce server upgrades to provide additional CPU Cores, failover software and server upgrades.
• Managed the consolidation of e-Pay and e-Security Oracle databases into one database with 2 schemas. Implemented database partitioning and archiving to improve performance.
• Team Leader for the GE Oracle 10g upgrade project for e-Security and e-pay databases and the e-Apply/e-Service product implementation.
• Team Leader for GE e-com and middleware teams in redirecting and modifying API calls to NYCE for GE credit card balance transfers transactions.
• Led cross-functional team in implementing FDR data files extracting GE marketing campaign data into the GE data warehouse, which encompassed gap analysis to determine the exiting tables to load data and identification of new tables required to be created in the database.
• Led effort to create new ETL queries into the data warehouse to produce various comparative data analysis reporting to assist marketing with pricing and to determine the success rate of various marketing campaigns. This marketing analysis was recognized for producing data that reflected significantly lower cost per dollar earned for direct mail vs statement insert campaigns.

• Led data warehousing analysis, requirement definition and development effort to implement Flat File Transfer process for new call center vendor from the GE data warehouse to automate the call center cross sell functions.
• Led multi-vendor, global resource team to integrate Oracle Special Offer database for multiple clients, which increased revenues and customer service significantly.
• Received multiple recognition awards from Retail Cross Sell Marketing and Executive Management for Innovation and Optimization of Processes and Products in the execution and implementation of e-Com and data warehousing projects.

Confidential

Project Manager/Retail Consultant

Managed the architecture flow, requirements definition, development, end-to-end testing and implementation for retail, billing and network projects during the AT T and Cingular conversion, the WLNP conversion and the BellSouth/Cingular conversion.

• BMG project manager for financial and tax assessment projects impacting Business Enterprise Management and the BI data warehouse for top revenue business customers.
• Managed Cingular Business Enterprise project that utilized the Service Quality Application and Business Intelligence data to develop metric data to offer Service Level Agreements to strategic business customers.
• Led conversion implementation project to allow processing of AT T payments in the Cingular IVR and retail stores. Project scope included front end, middleware configuration analysis and billing system software conversion analysis for new processing definition. Ensured that all payment integration processes for the AT T acquisition adhered to Sox compliant guidelines.
• Led project analysis and scope definition for billing customer's checking via ACH debit and credit card accounts automatically and for one-time payment in the retail stores following NACHA guidelines.
• Managed an internal product development project for a new internal software package to streamline payment processing. This included the development of Cingular requirements for Point of Sale terminals and software development effort including the beta site efforts in the retail markets.

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• Led Cingular WLNP implementation strategy with development management and sales operations to develop strategic end-to-end testing plan across multi-wireless networks, markets and billing systems. Team leader with responsibility for resolving post launch network and billing issues escalated to the war room from the retail markets and billing production. Bridge conference chair to ensured cooperative data exchange between all carriers to resolve network issues.
• Developed implementation plan for launching Cingular pricing projects into a Unix and Oracle environment to be utilized by marketing and retail divisions. Implemented database partitioning on three pricing databases to improve system performance.

BellSouth Information Systems, Confidential

Consultant

• Performed lifecycle management implementing Metasolve's TBS ordering product for business-provisioning of circuit design, network inventory, gateway interconnection and work flow management to provision lines through various carriers CLEC for bundled services for local and long distance service, cable and high-speed Internet access for business and residential customers.
• Led national TBS provisioning rollout across functional groups consisting of engineering, provisioning, network operation center, field and service delivery personnel to design and manage the order processing and service fulfillment functions. Managed end-to-end testing for provisioning OpEx costs beginning with a service request, service move, service cessation and network equipment inventory for IP Router Processors, IP Router Interface Cards, SDH equipment, WDM equipment and OXC equipment.
• Developed and executed efforts to implement system enhancements for the Message Processing System MPS utilized to collect call detail records from Nortel. Implemented new application releases of the Oracle Decision Support System DSS and Financial Settlement Subsystem for Oracle data warehousing call detail records.

Confidential

Sr. Business Analysis

• Senior level position responsible for a variety of credit card processing and compliance releases to ensure code is released on time and is well documented.
• Developed and managed detailed business plans that ensured transaction processing accurately reflected financial calculations and statement history.

Global Payment Systems, Confidential

Confidential

• Researched the needs and requirements for designing the NDC product demonstration and software development lab and implemented the plan. Presented new products to existing and new customers in the retail and financial industries.
• Assisted in the definition of new standards and procedures for product development software for EDC batch settlement of credit card processing. Focused on improving quality while reducing time to market for Verifone Omni point of sale terminals and PC based applications including signature capture software, which lead to significant improved error rates at product release. Led certification and implementation effort for the Procurement Card PC product in a Windows NT environment.

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Confidential

Guest Relations

• Clinical resource coordinator to serve all clinical units for processing and communicating services internally and externally to laboratory, radiology, nutritional and pharmacy departments.
• Implemented pilot of electronic communication system, trained and preceptored administrative personnel in rollout.
• Emergency Room resource coordinator serving triage unit for processing critical information to ER physicians and staff.

Confidential

Sales Account Executive

• Developed business proposals and contracts for new and existing customers in the healthcare, banking and retail markets. Revenue increased in assigned territory by 20 .

Confidential

Sales Account Executive

• Consulted with Vice Presidents of financial and information systems institutions in the design of risk predictive models to approximate and forecast the probability of financial and credit risk via the credit bureau database. National leader in securing product usage and securing national beta-site testing of risk predictive models to forecast the probability of bankruptcy and serious derogatory activity via the credit bureau database. Consulted with statisticians in end-to-end testing during initial product rollout to resolve customized model issues. Awards: TRW Platinum Circle 1988 exceeding revenues by 180 and 120 in 1989.

Confidential

Account Executive

• Consulted with banking credit card managers in the design of dual card and private label
• credit card processing requirements for cardholder solicitations, risk models, statement processing, card embossing, authorizations and collections.