SUMMARY

• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Extensive experience in Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application
• Expertise in Business Process Engineering, Systems/ Solutions Engineering, Strategic Planning, and Systems Analysis.
• Diverse experience in Healthcare, Pharmaceutical & financial industry.
• Extensive experience in business process analysis/modeling, business requirements gathering, database design and development of Web Based, and Client/Server applications.
• Extensive experience with Software Development Life Cycle (SDLC), Rational Unified Process (RUP) & Agile - Scrum.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• In-depth knowledge of creating use case, activity, logical, component and deployment views with rational tools to extract business process flows and workflows thereby helping development and quality assurance teams in understanding the requirements
• Scheduled and conducted audit team meetings (including openings, closing and out briefing meetings).
• Proficient in business process modeling, documentation, and testing using Rational Suite as well as MS Visio and MS Project in combination with UML 2.0 diagramming techniques.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Extensive Knowledge about all the phases of Business Analysis Life cycle like Requirements Elicitation, Requirements Analysis, Requirements Documentation and Requirements Management.
• Experience in Budgeting, Forecasting, and Planning & Reporting using MS Project.
• Expert in gathering, developing and documenting Business Requirements Document (BRD), Functional Requirement Specification (FRS), System Requirement Specification (SRS).
• Extensive experience in developing creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Experience with Oracle E-Business Suite.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS

Staff Development: User

Methodology: RUP, SDLC, Waterfall, Agile

Office Applications: Excel, Access, Word, MS Project, PowerPoint, Visio

Tools: /Database/Reporting Rational Suite (RequisitePro), UML, UNIX, Casewise Corporate Modeller, WinRunner, TestDirector, Primavera Contract Management, Team Foundation Server (TFS)

Computer Languages & Web Scripting: .NET, C++, C#, VB, VB.NET, ASP.NET, Java, SQL, PL/SQL, ASP, MVC, VBScript, HTML, DHTML, XHTML, Web Services, Visual Basic 6.0/VBA, FrontPage.

QA & Code Utilities: Quick Test Professional (QTP), TestDirector, WinRunner, LoadRunner

Database/Reporting: SQL Server 2008/2005, MySQL, SharePoint, MOSS, Access, Toad, SQL Developer, Sybase, DB2, Rational Rose, ERwin, Crystal Reports, Business Objects, Modeling.

OS & Network: Microsoft Systems Center (SCOM), Windows 7/XP/NT/2000, MS Exchange Server, Amazon AWS/EC2, Active Directory, UNIX / Linux, WAN / LAN / MPLS

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Project Manager

Responsibilities:

• Developed and executed detailed work plans, schedules, project estimates, resource plans and status reports, issue management and risk mitigation in a strong matrix environment
• Planned, scheduled and executed all stages of project implementation. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Resolved numerous project issues including staffing shortages, scope creep and divergent business and user needs.
• Documented Project Definition document (PDD).
• Established appropriate governance and stakeholder involvement approaches for the project to ensure consistent and effective communication as well as issue escalation and resolution.
• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Ensured that project team roles and project expectations are clearly communicated to all stakeholders including business subject matter experts and end users.
• Effectively manages the project team, demonstrating the ability to coach, mentor and positively influence others, providing timely feedback to individuals and resource managers.
• Managed internal team of 10+ people in order to meet internal & external milestones.
• Organized and facilitated project planning, daily stand-ups, sprint planning meetings, Scrum of Scrums and retrospectives.
• Authored and managed all aspects of scrum documentation including: sprint backlog, burn down, team roster, & ROI.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Took ownership of the analysis and understanding of medium to complex issues, and coordinated the documentation of business needs.
• Identified Risks, performed qualitative risk analysis and prioritize risks. Planned risk response.
• Created EDI mapping specifications. Work with the third party vendor to send FROI & SROI files.
• Managed and maintained vendor relationships and deliverables during project implementation. Created vendor tasks/milestones list.
• Flagged out of scope requests and provide scope change estimates/impact assessments.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing documentation.
• Enhanced the functionality in payment module (Oracle E-Business Suite, Salesforce.com) to accommodate new models and requirements (time payment plan, various billing frequencies -monthly billing).
• Documented functionalspecifications for reports/alerts/customizations for existing project phase focused on implementing a set of the Oracle Service/CRM modulesfor Oracle E-Business Suite (Oracle EBS)
• Requirements Elicitation - Identified opportunities to implement SharePoint functionality based on business challenges rather than technical requirements.
• Prepared material for primary Oracle E-Business Suite modules.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Prepared graphical depictions of Use Cases, Wireframes, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing.

Environment: SDLC, Waterfall, SharePoint, MS Project, Oracle E-Business Suite, MS Visio, UML, .NET, ACUCOBOL

Confidential, New York

Project Manager

Responsibilities:

• Created Work-Breakdown structure and managed project plans.
• Involved in defining project scope and planning activities with cross-functional team members.
• Analyze costs and scheduling to identify potential problems and initiates the resulting corrections.
• Responsible for monitoring the actual progress and forecasting the impacts on schedule if changes have been made in the system.
• Managed internal team of 10+ people in order to meet internal & external milestones.
• Identified Risks, performed qualitative risk analysis and prioritize risks. Planned risk response.
• Acted as a liaison between business staff and technical staff to articulate needs, issues and concerns.
• Used Agile software development methodology in defining the problem, gathering requirements, development iterations, business modeling and communicating with the technical team for development of the system.
• Documented Business Requirement Document (BRD) & Functional Requirement Document (FRD)
• Used Agile - Scrum to improve user story quality by encouraging collaborative story conversations and backlog grooming meetings.
• Conducted Joint Application Development (JAD), with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Ensured that project requirements are properly tracked and documented.
• Used MS-Visio for flow-charting, Use- Case process model and architectural design of the application.
• Created Activity Diagrams, Sequence Diagrams, Data Flow Diagrams (DFD’s) and ER Diagrams using UML diagramming technique.
• Facilitated Agile - Scrum planning meetings to coordinate between Clients, Product Owner, Developers and QA teams.
• Used Scrum to improve user story quality by encouraging collaborative story conversations and backlog grooming meetings.
• Authored progress and completion reports which were then submitted to project management on a weekly basis.
• Monitored test scripts developed by QA team to check the integrity of the test plans.
• Dedicated a good portion of time with the QA team in front-end, back-end and Regression testing.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Acted as User Acceptance testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on a daily basis.
• Performed all necessary activities to plan for and manage User Acceptance Testing (UAT) for all appropriate initiatives
• Helped in creating end user manuals, procedure manuals and also participated in the development of programs.

Environment: Agile, PMO, MS Visio, MS Project, MS Access, MS Excel UML, .NET.

Confidential, Newark, NJ

Project Manager/ Business System Analyst

Responsibilities:

• Performed the following PMO activities: planning and progress reporting (business case and scope management), communication with stakeholders, budget control (tracking, change notification and approvals), delivery, risk and issue management, and resource management.
• Responsible for deploying projects on time, with quality, within budget, and as per specification (adhering to architectural design), effectively monitoring project risks, employing mitigation strategies where appropriate.
• Responsible for working with resource managers across all functional areas to identify the appropriate project resources needed, assembling the project team, assigning individual responsibilities, and developing a schedule to ensure timely completion of project.
• Proactively reported to management about potential problems/risks so that they can be resolved before they become insurmountable.
• Conducted project kick off meetings with team members to explain roles/ responsibilities, relationships with other groups, deliverables, timelines, assignments and status reporting.
• Worked with clients to capture objectives, business requirements, and project scope
• Developed work breakdowns, estimates, project plans and other deliverables
• Assembled teams of resources and coordinated with other departments to achieve project staffing requirements
• Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements.
• Performed Gap Analysis and documented system deficiencies.
• Followed Rational Unified Process (RUP) and modeled various business processes with custom graphical images and BPMN style within a customizable modeling environment.
• Prepared Business Requirement Documents (BRDs) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Participated in documenting the requirements those were critical to the business process and used those requirements in system design based on a Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Prepared and validated high-level and detailed requirements.
• Successfully conducted JAD sessions, which helped synchronize different stakeholders on their objectives and helped the developers to have a clear-cut picture of the application to be developed.
• Working on Planning Approximations (PA), Class B, Class D estimates for multiple projects with BACOE (Business Analysis Center of Excellence).
• Used Rational Rose to model the process using UML to create behavioral and structural diagrams.
• Used Rational Clear Quest to track required changes and Rational Clear Case to maintain different versions of the project documentation.
• Used Query Analyzer, Execution Plan to optimize SQL Queries
• Assist the QA personnel in the creation of Test Cases using Rational Test Manager.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.
• Organized meetings to discuss outstanding issues with QA and developers.
• Reviewed and provided input to the testing scenarios and test cases.
• Involved in documenting the procedures that followed updating and version controlling.
• Create Edit, and proof content written and Update User manuals.
• Addressed & documented all problems and issues, to resolve them with developers, testers and end users.
• Involved in testing the Business Objects Reports as a part of Unit Testing.
• Provided required evidences for SAS-70s and Year End financial Audit as requested by PwC. Tracked and updated information on SharePoint and coordinated with IA resources.
• Worked on SOX process narratives, Control matrix and workflows. Worked with IA for Phase 1 & Phase 2 testing.
• Worked on MTM Audit database. Worked with the auditors on the audit point assigned and facilitating the issues coming to the division.
• Audited Change control to confirm necessary documentation was available.
• Involved in Security Audit of folders and assisted the team to identify individuals associated to groups with access.
• Coordinated issues coming to the division and follows up with the applicable people to ensure the issues are researched and completed timely.

Environment: Rational Suite (Rose, Requisite Pro), Rational Unified Process (RUP), Windows NT/XP/2000, UML, UNIX, MS-Project, MS-Office Suite, Case wise Corporate Modeller, HTML, Basic DHTML, Basic XML, Win Runner, Test Director.

Confidential, East Hanover, NJ

Project Manager/ Sr. Business Analyst

Responsibilities:

• Developed and monitored performance metrics, managed project resources, cost & sizing, reviewed status, risk mitigation, designed and implemented necessary changes as approved.
• Designed, developed, maintained, and analyzed project schedules using Microsoft Project.
• Liaised with Technology, Support, Quality Assurance, E-Commerce teams and Sales community to meet business objectives.
• Served as CRM project manager leading 12 cross functional members. Analyzed business processes, implemented system integrated with Order management system.
• Developed and instituted cost savings strategies, managed IT budget of $1M+, and negotiated contracts for software & hardware licenses.
• Prepared reports and briefings onprojectstatus, progress, changes, and related items such as scope, schedule, and budget.
• Defined project scope and planed activities with cross-functional team members.
• Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead and updated project schedule in Primavera.
• Prioritized, plan and managed multiple projects using Primavera Project Planner Tool
• Analyzed Entity Relationship Diagrams (ERD's) using Toad to confirm relations between database objects.
• Created, visualized, and executed SQL queries using Toad and performed data validations.
• Gathered business requirements, performed gap analysis for clients’ requirements and generated system workflows for Salesforce CRM application.
• Conducted Joint Application Development (JAD) and Rapid Application Development (RAD) sessions with IT groups. Identified key changes, and participated in stakeholder management to communicate effectively with them.
• Prepared and analyzed As-Is and To-Be in existing architecture and performed gap analysis. Performed business process analysis.
• Implemented RUP recommended visual models to draft business requirements using use cases.
• Created activity diagrams, sequence diagrams, Data Flow Diagrams (DFD’s) and ER diagrams using UML diagramming technique.
• Managed all changes and change requests using Rational ClearCase. Tracked bugs using ClearQuest and executed test case management using Mercury TestDirector with QA team.
• Performed root cause analysis of issues or action items to generate innovative ideas for resolution, while open to alternative solutions.
• Performed all necessary activities to plan for and manage User Acceptance Testing (UAT) for all appropriate initiatives.
• Created end user manuals and procedure manuals, and in development of programs.

Environment: MS Visio, MS Project, MS Excel UML, db2, PeopleSoft GL, Rational ReqPro, Rational Rose, Mercury Test Director, SQL, .NET, Clear Case

Confidential, Basking Ridge, NJ

Business Analyst/ Data Analyst

Responsibilities:

• Prepared Functional Specification Documentation (FSD) and communicated these to the stakeholders.
• Conducted JAD sessions for requirements gathering, analysis and design of the system.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Analyzed trading partner specifications and created EDI mapping guidelines.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
• Used Query Analyzer, Execution Plan to optimize SQL Queries.
• Ensured that project requirements are properly tracked and documented.
• Used MS-Visio for flow-charting, Use- Case process model and architectural design of the application.
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Implemented RUP recommended visual models to draft business requirements by using Use Cases.
• Rational Clear Case was used to manage all the changes and change requests in the projects.
• Worked with QA team with the aid of Clear Quest for the bug tracking and Mercury Test Director for Test Case Management.
• Monitored test scripts developed by QA team to check the integrity of the test plans.
• Dedicated a good portion of time with the QA team in front-end, back-end and Regression testing.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.
• Drafted business Use Cases such that any future changes could be easily managed.

Environment: MS Visio, MS Project, MS Access, UML, db2, PeopleSoft GL, Mercury Test Director, SQL, .NET, Clear Case

Confidential

Business Analyst

Responsibilities:

• Developed project plan & directed project resources. Managed project team members.
• Monitored and managed the project schedule and budget.
• Organized meetings, including ensuring that minutes will be taken.
• Prepared project status reports and project change requests for the management.
• Maintained project documentation.
• Negotiated and resolved issues as they arise across areas of the project and where they impact on other activities, systems and projects.
• Gathered and documented business requirements for existing and future business systems.
• Prepared the Business Requirement Documents, Functional specifications, and tested the interfaces
• Responsible for generation progress reports against the schedule after every phase of life cycle development.
• Extensively involved in interaction with clients to manage various sales force activities.
• Managed accounts and other customer details using Customer relationship management software.
• Created and handled sales reports (Salesforce), activity reports, forecasting, referral summaries and other miscellaneous ad hoc reporting.
• Designed Data Flow Diagrams (DFD’s), Entity Relationship Diagrams (ERD’s), and web page mock ups using modeling tools.
• Involved in writing Test Cases, procedures, reports and approval of software release
• Created test cases and scenarios for Unit, Regression, Integration as well as Back-end, GUI and Black box testing.
• Created User manuals for users.

Environment: Rational Suite (Rose, Requisite Pro), Rational Unified Process (RUP), Windows NT/XP/2000, UML, UNIX, MS-Project, MS-Office Suite, Case wise Corporate Modeller, Win Runner, Test Director