SUMMARY:

• Around 13+ years of IT experience in Finance (Banking, Credit Cards & Insurance) and Resources (Oil & Gas, Utilities - Smart Grid & Chemicals) in leading, designing, developing, testing and maintaining large-scale mission-critical software projects.
• 7 + years of onshore experience (US & Canada).
• 7 + years of strong Project Management experience. Have worked as Delivery Lead, Integration Lead, Test Lead & Onshore-Offshore Coordinator in earlier projects.
• Extensive experience in communicating with client/business customer as well as onsite-offshore resource model.
• Proven track record of designing and implementing flexible solutions which support frequent functionality changes.
• Expertise in delivering software solutions by following the organization’s Delivery Methodology with micro-management of time, cost, risk, scope, resources and quality.
• Thorough knowledge/expertise in creating project management plans, creating and tracking project schedule, reviewing solution architecture, status reporting, EVMs and providing solution cost.
• Aggressive in issue tracking, task tracking, action item tracking with traceability to WBS tasks.
• Experience with MS SharePoint 2010, 2007 & 2003 for centralizing process management, and for content & document management. Also have basic knowledge of SharePoint architecture.
• Experience with MS Project Server 2010 and 2007 in creating and managing project schedules, timelines, resolving resource conflicts, setting up baselines and publishing project, configuring critical path, network diagrams & calculating earned value metrics.
• Strong experience in SDLC and STLC.
• Experience in Waterfall and Agile Methodology.
• Experience in Project Delivery Methodology (PDM) & Accenture Delivery Methodology (ADM).
• L1 & L2 certified in all domains.
• ITIL V3 Foundation certified.
• Good understanding of Service Management, Service Operation, CSI, Service Transition, Event Management, Incident Management, Problem Management, Service Desk & Change Management.
• Actively pursuing PMP and follow PMI guidelines for managing projects.
• Recipient of multiple performance s and client recognitions for contributions outside normal responsibilities, exceeding project’s expectations and winning client’s confidence.

TECHNICAL SKILLS

Project Management: MS Project (2010, 2007, 2003), SharePoint (2010, 2007, 2003), IBM Lotus Notes, Clarity, Accenture Delivery Methodology (ADM), Excel-VBA (Macros), IBM ClearCase, MS Office, Visio, Waterfall and Agile Methodology.

Integration Architecture: Oracle Fusion Middleware, BPEL, OSB, SOA, EAI, EDI, EDIFACT, X12, CIM, AIA, SOAPUI, PIP, WSDL, JMS, FTP, XML, Web Services, CC&B-MDM Integration, SVN, JDeveloper, Weblogic, AMTrix, HARBINGER.

Mainframes: COBOL, JCL, VSAM, CICS, SQL, IBM DB2, FILE-AID, XPEDITOR, REXX, EASYTRIEVE, CHANGEMAN, INFOMAN, Control-M Scheduler, INSYNC, Jobtrac, ZEKE, SPE, SPUFI, ISPF, MQ, Strobe.

Test Tools: HP Quality Center, Rational Quality Manager.

PROFESSIONAL EXPERIENCE

Confidential, HOUSTON, TEXAS

Service Design Manager

Responsibilities:

• Responsible for overall Service Design & Transition Management for 80+ projects.
• Forming and leading the PTAD team - Project Transition & Assured Delivery - to serve as the main interface between Application/Infrastructure projects and Upstream IT Application Support.
• Delivered tools for governance of the transition activities from kick-off to OE acceptance - including scope analysis, support model discussions, cost model, governance on migration & decommissioning processes, backup & disaster recovery processes, CMS validation, application/ infrastructure Onboarding & early life support entry/exit criteria evaluations.
• Responsible for process development, management and improvement.
• Responsible for effort estimation, project tracking, task allocation and delivery, people management.
• Responsible for providing the teams with a sense of direction and understanding of the teams' responsibilities
• Responsible to lead and organize productive and efficient meetings as well as analyze reasonableness and validity of conclusions.
• Ensure the projects are executed and transitioned within acceptable levels of quality and cost before formally accepted by Operational Excellence (Support Groups)
• Regular interactions with client VPs, Directors, Service Line Leads, Solution Delivery Managers and other stakeholders and managing their expectations.
• Responsible for Tracking & Consolidating reports.
• Responsible for Financial Forecasting and Analysis. This involves forecasting budget as well as tracking time & efforts for billing purpose on a monthly basis.
• Responsible for Risks/Issues/Escalations management.
• Responsible for staffing and optimized demand management.

Technologies:ITIL guidelines for service designing and transition, Project Delivery Methodology (PDM), Project Management Skills, SharePoint 2010.

Confidential, OMAHA, NEBRASKSA

Project Manager

Responsibilities:

• Responsible for overall Project management (20+ members).
• Responsible for effort estimation, project tracking, task allocation and delivery, people management, performance goal setting and evaluation.
• Responsible for providing the teams with a sense of direction and understanding of the teams' responsibilities
• Responsible to lead and organize productive and efficient meetings as well as analyze reasonableness and validity of conclusions.
• Ensure the projects are executed within acceptable levels of quality and cost as per the plans.
• Regular interactions with client VPs, Directors and other stakeholders and managing their expectations.
• Responsible for Tracking & Consolidating reports.
• Responsible for Financial Forecasting and Analysis. This involves forecasting budget as well as tracking time & efforts for billing purpose on a monthly basis.
• Responsible for Risks/Issues/Escalations management.
• Responsible for staffing and optimized demand management.
• Responsible for effective earned value analysis and various Matrices management.
• Feedbacks and performance appraisals of resources.
• Responsible for looking for opportunities to reduce the cost to serve for the engagement.
• Engage with the clients to understand the new demands and work on newer proposals.
• Knowledge of Fraud Detection and Prevention process.
• Knowledge of FRIS to detect and block fraudulent transactions, and RAPID service for secure and effective processing.
• Established friendly but professional working relations with the clients and team members.
• Highly appreciated for planning and delivering work in advance in order to be able to keep some buffer time at the end. Have set an example in the team for advance planning.
• Formed a “Team Auto” to identify tasks & processes which are carried out manually and are tedious in nature, and to explore the possibility of introducing automations.

Confidential

Project Manager

Responsibilities:

• Played the role of a Project manager and the Integration Lead.
• In this project the objective was to upgrade the client’s conventional grid infrastructure to SmartGrid. The IT part of the project was to implement a robust solution to integrate Customers and Metering Modules using Oracle’s CC&B and MDM2.0.
• On a techno-managerial role, lead the Oracle Fusion & MDM team in order to provide integration solution to Customers and Metering Modules of the client; as well as build INDE - Accenture’s own Smart Grid integration platform to showcase Accenture’s ability to provide integration solution to common business scenarios in Utilities - Smart Grid domain.
• Overall Team management (25+ members - onshore and offshore)
• Managed multiple projects/initiatives running in parallel.
• End-to-end responsibility of project delivery.
• Design & architecture of the integration layer.
• Used SharePoint for centralizing process management, and for content & document management. Knowledge of SharePoint architecture.
• Used Lotus Notes at client side for emails, calendaring, contacts management, instant messaging, documentation repository, user directories and scheduling online meetings.
• Effort estimation, project tracking, task allocation and delivery, people management, performance goal setting and evaluation.
• Tracking & Consolidating Stakeholder Reporting.
• Risks/Issues/Escalations management.
• Process improvements in overall Team aspects and inter-team coordination.
• Functional and Technical Architecture support.
• Client Team Interaction.
• Quality Management.
• Staffing and optimized demand management.
• Effective Earned value and various Matrices management.
• Organize sessions. drive within the Capability.
• Designed and architected INDE which was Accenture’s 1st integration solution towards SmartGrid implementation.
• Got the FD transition process streamlined. Had setup checklists for every process which reduced the risk of errors and hence improved the transition.
• Implemented INDE in Accenture Technology Labs (ATL) and had set it up for various client demos.
• Thorough reviews at unit level (high unit test defects) resulting in low defects during assembly testing.
• Conducted CAR Analysis after every release that helped in identifying the common defects and taking necessary steps in addressing them.
• Successfully delivered one minor release every month and one major release every quarter.
• Had setup the standards for naming convention, coding standards, design templates, deployment guidelines and release management.
• Received appreciations for timely escalations of risks and issues.
• Highly appreciated for planning and delivering work in advance in order to be able to keep some buffer time for the end. Had set an example in the team for advance planning.
• Recipient of Accenture ACE for getting 20+ resources certified in Oracle Fusion Middleware, a technology which is very new in the market and there is high resource scarcity, and for streamlining various processes in the project for better management.
• Recipient of Accenture’s ACE for setting up and running a highly complex tool using multiple technologies in a time-and-resource crunch situation. The tool was to be used in a high-profile high-visibility demo, but because the tool needed knowledge of multiple technologies, appropriate resources were not available, and because of time-crunch, the higher management had lost all hopes of having the tool ready for the demo.
• Received People Developer Recognition that was recognized for my commitment in developing my team members.

Confidential, DES MOINES, IA

Project Manager

Responsibilities:

• Leading the Catalyst project - to consolidate the Allied, Confidential and Nationwide Agribusiness commercial lines onto a single business model, product portfolio and processing system.
• Managing onshore developers and coordinators (10+ members) and leading the offshore team (30+ members)
• Ensure 100% resource utilization.
• Forecast work/resource utilization and ensure minimum 4 weeks of pipeline work for onshore and offshore members.
• Performance Management/ appraisals of onshore members.
• Accountable for successful delivery of multiple projects running in parallel within the engagement.
• Managing expectations of application owners, business owners, program manager and other stakeholders.
• Fine-tuning delivery processes, checklists, templates and onshore-offshore model for smoother coordination and delivery.
• Used Lotus Notes for emails, calendaring, contacts management, instant messaging, documentation repository, user directories and scheduling online meetings.
• Active involvement in gap analysis, SDLC (requirements, design, build, unit test, implementation and post-implementation) and STLC (Test Analysis, Test estimation, Test planning, Test scenario identification, Test execution, and Test closure).
• Conduct Post Implementation Review (PIR) sessions after each major release in order to identify and document the best practices, lessons learned and areas of future development.
• Rolled out Transition plans to better manage rolling-off and rolling-on of resources during ongoing projects.
• Used SharePoint as an intranet portal for centralizing process management, and for content & document management. Have knowledge of SharePoint architecture.
• Consolidating reports from offshore leads and onshore coordinators.
• Defect Management and coordination between the leads.
• Quality Management.
• Risk/Issue/Escalation Management.
• Conduct CAR sessions after each release in order to identify common and repetitive defects and identify ways for reducing them.
• Fine-tuned coding standards & design templates.
• Delivered a REXX-based tool for code merging after every implementation. Streamlined the code merging process.
• Introduced the capturing and tracking of review comments in order to ensure orderly reviews of deliverables.
• Mandated the process of capturing the minutes of meeting during every meeting.
• Successfully managed the delivery of 12 projects.
• Won the confidence of some of the toughest clients by successfully delivering some high visible projects with unstable requirements, and also for maintaining high quality standards of the deliverables.
• Received People Developer Recognition for my commitment in developing my team members. The recognition was given with the following comments:

Confidential, DES MOINES, IA

Dev Lead & Onshore-Offshore Coordinator

Responsibilities:

• Leading a 20-member team at offshore and onshore.
• Ownership of delivery until completion/implementation
• Ensure full resource utilization.
• Ensure low/medium priority work always in pipeline for offshore/onshore team members
• Design, Coding, Testing and implementation.
• Forecast work/resource utilization.
• Identify/raise risks/issues.
• Make/propose improvements to work products, services or processes
• Build skills of offshore resources by coaching/.
• Provide feedback to improve performance
• Structure own or others' activities to improve productivity or minimize delays/rework.
• Help resolve offshore ‘s connectivity/infrastructure related issues
• Review self/offshore/colleague's work before delivery
• Active involvement in gap analysis, SDLC (requirements, design, build, unit test, implementation and post-implementation) and STLC (Test Analysis, Test estimation, Test planning, Test scenario identification, Test execution, and Test closure).
• As a defect coordinator, responsible for efficient management and resolution of defects across all projects, including activities like defect verification, defect prioritization, defect assignment and defect resolution and defect closure.
• Assisted Test Manager in defect status reporting, defect management reporting, defect metrics, KPIs.
• Used Lotus Notes for emails, calendaring, contacts management, instant messaging, documentation repository, user directories and scheduling online meetings.
• Adhere to the Quality procedures in the team
• Keeping track of billable/non-billable activities
• Preparation of reports
• Designed and implemented various tools/utilities for the Client as well as Project Management out of the normal responsibilities to carry out /manage various internal tasks. Some examples are
• Successfully coordinated and delivered a high-visibility major project.
• Had setup the standards for naming convention, coding standards, design templates, deployment guidelines and release management.
• Recipient of the “I got Caught’ client recognition for successfully delivering a complex and high-visibility unstable module that got scraped earlier because of constantly changing requirements and poor design & coding standards.
• Designed and implemented an SCM tool using Excel-VBA in order to manage the versioning and change control of tablebase components in various test beds, which was other not getting managed well and had raised an uncontrolled high risk of implementation failures.

Confidential

Test Lead & Onshore-Offshore Coordinator

Responsibilities:

• Lead a 15-member team at onshore and offshore.
• Worked as a Test Lead for the functional and integration testing of multiple projects.
• Good experience in Software Testing Life Cycle - Test Analysis, Test estimation, Test planning, Test scenario identification, Test execution (test cycles and cleanpass), and Test closure.
• Coordination between onshore and offshore teams, project managers, program managers and other stakeholders.
• As a defect coordinator, responsible for efficient management and resolution of defects across all projects, including activities like defect verification, defect prioritization, defect assignment and defect resolution and defect closure.
• Assisted Test Manager in defect status reporting, defect management reporting, defect metrics, KPIs.
• Formalize standards for test planning and test script writing.
• Organize knowledge transitions for onshore and offshore team members for better understanding of client's business.
• Help offshore on their technical difficulties and make arrangement /coordinate with other groups for issue resolution.
• Identify/raise risks/issues.
• Provide feedback to improve performance
• Structure own or others' activities to improve productivity or minimize delays/rework.
• Help resolve offshore's connectivity/infrastructure related issues
• Review self/offshore/colleague's work before delivery
• Adhere to the Quality procedures in the team
• Keeping track of billable/non-billable activities
• Preparation of reports
• Successfully lead the testing of one major project and 7 other medium projects in parallel.
• Used Lotus Notes for emails, calendaring, contacts management, instant messaging, documentation repository, user directories and scheduling online meetings.
• Gained appreciation for defect coordination and for timely generation of reports.

Confidential, DES MOINES, IA

Onshore Sr. Developer

Responsibilities:

• To fine-tune the Commercial Batch systems to save as much job execution minutes as possible in Critical Path of the Nightly Cycle so as to keep them far away from missing the SLA deadline.
• To fine-tune the Commercial Online systems to save as much CPU consumption.
• Responsibilities include deep analysis of the batch and online systems to identify key areas for performance improvements, suggesting better ideas for fine tuning, design, coding, testing and Implementation.
• Used Lotus Notes for emails, calendaring, contacts management, instant messaging, documentation repository, user directories and scheduling online meetings.
• Fine-tuned the batch jobs and programs and saved around 600 mins of their execution time. This enabled the Nightly Batch cycle to complete at least 2 hours before the SLA deadline.
• Fine-tuned the online CICS programs which were consuming massive CPU time unnecessarily. This resulted in saving of approx. $200,000 annually.

Confidential, WILMINGTON, DELAWARE

Sr. Developer

Responsibilities:

• The project’s objective was to provide technical support for its various systems namely NEXUS, CEDIS, HARBINGER, MANUGISTICS and AMTrix. The support work included maintenance or enhancement work on the existing system, all monitored via tickets.
• Working as a senior programmer involved in maintenance or enhancement of the existing systems.
• Monitoring and resolving tickets/PQRs - Cat2, Cat3 & Cat4
• Monitoring batch jobs/schedules
• Handled multiple applications like CEDIS, HARBINGER, MANUGISTICS, NEXUS and AMTrix.
• Data conversion to / from EDI format / Application-specific format based on the flow of data (inbound/outbound)
• Technical analysis of the systems, programs and jobs.
• Organize and manage work effort of self and others to provide quality service in a productive and cost effective manner.
• Setup Quality procedures within the team and ensure team adheres to the standards.
• Guide new team members/ juniors and address their project-related questions and technical / non-technical concerns.
• Professional interaction with clients and users.
• Prepare MoMs during weekly meetings
• Designed and implemented a Time Tracking Application for the offshore team to keep a track of the various billable/non-billable daily activities across all applications (Excel VBA)
• Automated various processes and report generations.
• Created various automated tools in Excel-VBA that reducing manual efforts in repetitive tasks and also eliminated the changes of errors.
• Recipient of IDC Special (Accenture) for designing, developing and implementing a Time and Ticket Tracking Application out of the normal responsibilities for the project to carry out /manage various tasks and generate reports.
• Recipient of Accenture ACE for resolving more than 100 production support tickets of different types in 2 days.

Confidential

Developer

Responsibilities:

• The project was named CRS - standing for Customer Relationship Statementing. CRS was a subsystem of the entire billing process focusing on the preparation and printing of statements based upon billing data coming from Billing Systems. The team was involved in faultfinding and fixing issues during the entire statement generation process.
• Working as a programmer involved in production support for ICRS & ECRS, collectively called I/ECRS for International & European Customers.
• Monitoring and resolving production tickets - Sev1, Sev2 & Sev3
• Monitoring batch jobs/schedules
• Setting up test environment for System Testing
• System analysis / Analysis of programs
• Providing suggestions for fine tuning programs/jobs
• Coordination with onshore, billing, rewards and other departments
• Interaction with users, verbal as well as written
• Shift working - day shift, afternoon shift and night shift
• Documentation
• Preparing a repository of different / new types of tickets handled with the resolution steps.
• Resolved many Sev 1 and Sev 2 tickets on a timely manner taking minimum help from supervisors.
• Designed and developed a HTML based Knowledge Portal for the project as a self initiative. This was done in order to have a one-stop shop to keep all project specific information at one place thereby helping the new joiners to come up-to-speed during their transition process. It was also used to showcase the projects activities and s during client demos.