PROFESSIONAL SUMMARY

• Pro-active, performance driven professional Project Manager/Scrum Master with 12 years of experience in the banking, finance e-commerce domain. Expertise in leadership and problem solving with keen understanding of business priorities effective team leader and team player committed to managing operations and projects. Excellent communication skills that help facilitate clear conveyance of the scope and functionality to the stakeholders, vendors, customers, high-profile staff and technical team. Focusing on cost-effective solutions by determining requirements of a project. Communicating in a skillful manner to stakeholders, facilitators partners to drive and finalize successful projects within triple constraint.
• Expertise in Management knowledge, planning and organizing, business planning, financial and risk management and progress reporting.
• Team leader capable of motivating staff to accomplish task with a positive and productive attitude.
• Cost benefit analysis and ROI analysis. Business Financial Statement Analysis.
• Experience of working in a multi-vendor environment. Good conflict management and prioritization skills.
• Can understand and document project requirements and dependencies. Excellent documentation report writing skills.
• Experience in Change Management within CRM, Mortgage, Sales, Marketing and Finance systems.
• Demonstrated ability to work with and support cross-functional project teams.
• Ability to manage multiple projects simultaneously and under pressure.
• Strong attention to detail and focus on task completion.
• Internal and External Stakeholder Management
• In-depth knowledge of the Software Development Life Cycle including Agile Scrum and Waterfall
• Scrum Master with extensive experience managing sprints and scrum artefacts.
• Experience defining the Business Process Model and preparing complex functional requirement documentation.
• Capable in prototyping documents, models and attributes for consistency, completeness and risk minimization.
• Experienced in conducting Joint Application Development JAD sessions with SMEs and stakeholders
• Experienced in Enterprise Business Analysis, Requirements Management, Software/Web Usability and Training Materials Development consulting services to corporate clients and maintaining SLAs.
• Knowledge of architecture integration build for scalability utilizing SOA framework and the application of As-Is and To-Be process designs in order to identify any potential process gaps as well as improvement opportunities.
• Conducted GAP analysis, User Acceptance Testing UAT , SWOT analysis, Cost benefit analysis and ROI analysis. Business Financial Statement Analysis.
• Coordination between development team and the management team to resolve any conflicts/defects in terms of requirements.
• Proficient in an array of continuous improvement tools centred on lean manufacturing and six sigma methodologies.
• Experience with implementation of Change Management, Content Management and Configuration Management effectively.
• Experience with UML 2.0- Use Case diagrams Activity Charts, Activity diagrams, Site-Mapping, Sequence diagrams, Data Flow Diagrams and ER Diagrams using Rational Rose and MS-Visio.
• Experience in Data Modelling, Data Integration and Data Warehousing. Worked with SQL quires to filter data from the MS SQL database.
• Experienced in TABLEAU DESKTOP 8.2, TABLEAU, SSIS, SSAS, SSRS and SharePoint 2007.
• Experience in UAT user acceptance testing , Functionality Testing and various testing approaches including Black box, White box and System testing.
• Experience in developing Test cases, Test plans and Test procedures in manual and automated test environments.
• Created Test Plan and executed Test Cases based on Design document and User Requirement document for testing purposes reports in Business Objects.
• Extensive knowledge of banking and finance domain including but not limited to: Banking checking accounts, saving account, CD's, MMA's, Credit Cards, Loan processing, Mortgage processing and initiation etc Asset Management, Mutual Funds, Bonds, Credit risk management, Credit tracking, credit risk analysis, Trade Life Cycle, Fixed Income, portfolio management, Investment Banking, arbitrage, foreign exchange, options, asset allocation, SWIFT. Cash Management.

Technical Skills

WORK EXPERIENCE

Project Manager/Scrum Master

The project involved building a system for online mortgage processing which would support mortgage department and the end users to apply and process in a convenient, easy and economical manner which conformed to all aspects of applying, processing, underwriting and approving mortgage. Responsible for delivering projects against agreed scope, budget, schedule customer expectations. Doing this whilst supervising, directing motivating teams of multi-discipline contractors employees.

Project Manager Responsibilities

• Handpicked as preferred project manager for multimillion-dollar mortgage processing projects.
• Demonstrated outstanding leadership and superb project management skills, consistently scoring 90 or greater on Customer Satisfaction surveys distributed to study delivery managers during project initiation, monitoring, and closeout phases.
• Stepped in, turned around, and saved a 5.5M project, successfully restoring client confidence for a one-year, at-risk project by building and deepening customer relationships for the express purpose of surpassing client expectations and advancing project status.
• Pioneered innovative team building and cross-functional project management techniques to expedite workflow, simplify processes, and reduce operating costs.
• Performed extensive technical reviews for prospective projects, gathering details utilized for pricing project services, and providing supportive documentation for RFP replies to sponsors.
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
• Escalating promptly any issues that may impact operations. Producing stage plans, highlight reports, risk logs, requests for change.
• Providing strategic direction during the implementation stages. Managing client expectations by ensuring the delivery of the highest quality service.
• Acting on client feedback. Monitoring staff team performance. Commercial awareness business acumen.
• Team leader capable of motivating staff. Ability to communicate with all levels of people and possess strong relationship building skills.
• Superb communication skills and able to articulate technical jargon to a non-technical audience.
• Ability to gain results through others by understanding there strength and weaknesses.
• Knowledge of project management methods. Able to continuously meet targets and surpass expectations. Articulate and well presented.
• Translated high-level requirements into high-level user stories and epics over two sprints.
• Took part in QA activities by writing the Test Plan followed by Test Scenarios and Test Cases for the User Acceptance Testing UAT on Jira.

Scrum Master Responsibilities

• Facilitating Daily scrum meetings, sprint planning, sprint review, and sprint retrospective.
• Working with Product owner on Artifacts such as Product Backlog, Sprint Backlog, Sprint Burn down, and Release Burn down.
• Used the industry standard change request management tools Rational suite during requirement churns. Conducted backlog refinement meetings as needed for reprioritization and implementation in the current planned sequence of sprints
• Managing the overall performance and delivery of cross-functional team.
• Facilitating sprint planning as Scrum master for multiple Scrum teams.
• Publicizing the team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Managing projects in both Agile and Waterfall development environments.
• Keeping the team together all the time to ensure successful sprints.
• Migrating the Projects from Waterfall to Scrum by defining project scope and objectives through internal project management methodologies.
• Established effective communication for the department with consistency across development and business management. Presentations, recommendations and updates provided regularly to the Director office.
• Provide visibility to team impediments/risks and helps eliminate them.
• Coaches and mentors agile team members and provides constructive performance feedback.
• Trained and coached a development team of 6-8 and management team of 12 to utilize Agile Methodology with Scrum.
• Encouraging the team for self-organization to boost the efficiency and coordination.
• Working with stake holders / product owners to prioritize the requirements for sprint.
• Encouraging the team to come up with reusable elements and use the best practices.
• Helped the product owners to come up with set of stories for better understanding for estimate and development.
• Motivated the team to come up with quality shippable product and meet the product goals.
• Tracks and reports status and other metrics against goals on an ongoing basis.
• Managed offshore teams in different geographical places.
• Ensured task completion to specification, on time and within budget.
• Representing the team to report overall project status and upcoming risks and suggest solutions about it.

Environment: MS Office Suite, SDLC, Agile/Scrum, , Rally, Lean Six Sigma, SWOT, CBA, Clarity PPM, Impact, GAP, MS Project 2010, MS Excel, MS PowerPoint, Liquid Planner. Prince 2, Jira

CONFIDENTIAL

Scrum Master

Project Description: The scope of the project enables financial institution to prevent anti-money laundering through risk mitigation, innovative technological advanced tools. CONFIDENTIAL department in financial institutions is exclusively working and taking extra steps to prevent CONFIDENTIAL with the help of regulations and other compliance tools, they monitor, detect, track, manage and report and use FINRA to help regulate financial crime.

Responsibilities

• Facilitating Daily scrum meetings, sprint planning, sprint review, and sprint retrospective.
• Working with Product owner on Artifacts such as Product Backlog, Sprint Backlog, Sprint Burn down, and Release Burn down.
• Used the industry standard change request management tools Rational suite during requirement churns. Conducted backlog refinement meetings as needed for reprioritization and implementation in the current planned sequence of sprints
• Managing the overall performance and delivery of cross-functional team.
• Facilitating sprint planning as Scrum master for multiple Scrum teams.
• Publicizing the team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Managing projects in both Agile and Waterfall development environments.
• Keeping the team together all the time to ensure successful sprints.
• Migrating the Projects from Waterfall to Scrum by defining project scope and objectives through internal project management methodologies.
• Established effective communication for the department with consistency across development and business management. Presentations, recommendations and updates provided regularly to the Director office.
• Provide visibility to team impediments/risks and helps eliminate them.
• Coaches and mentors agile team members and provides constructive performance feedback.
• Trained and coached a development team of 6-8 and management team of 12 to utilize Agile Methodology with Scrum.
• Encouraging the team for self-organization to boost the efficiency and coordination.
• Working with stake holders / product owners to prioritize the requirements for sprint.
• Encouraging the team to come up with reusable elements and use the best practices.
• Helped the product owners to come up with set of stories for better understanding for estimate and development.
• Motivated the team to come up with quality shippable product and meet the product goals.
• Tracks and reports status and other metrics against goals on an ongoing basis.
• Managed offshore teams in different geographical places.
• Ensured task completion to specification, on time and within budget.
• Representing the team to report overall project status and upcoming risks and suggest solutions about it.
• Translated high-level requirements into high-level user stories and epics over two sprints.
• Took part in QA activities by writing the Test Plan followed by Test Scenarios and Test Cases for the User Acceptance Testing UAT on Jira.

Environment: MS Office Suite, SDLC, Agile/Scrum, Lean Six Sigma, SWOT,GAP, MS Project 2010, MS Excel, MS PowerPoint, Rational Suite, Jira

CONFIDENTIAL

Project Manager

Project Description: The project was related to the field of E-Commerce, the scope of the project was to report fraud and claiming compensation related to the network based transaction from the bidder or the seller. Planned, executed, and finalized projects within triple constraints of delivering on time, within budget and scope objectives, including acquiring resources and coordinating efforts of team members in order to deliver projects according to plan. Identified, effectively communicate, and resolved project issues and risks. Developed risk mitigation plans. Effectively communicated project status to project stakeholders. Coached, mentor, and motivated team members, influencing them to take positive action and accountability for assigned work. Direct project portfolios ranging from 10M to 20M.

Responsibilities

Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.

• Escalating promptly any issues that may impact operations.
• Producing stage plans, highlight reports, risk logs, requests for change.
• Providing strategic direction during the implementation stages. Managing client expectations by ensuring the delivery of the highest quality service.
• Acting on client feedback. Monitoring staff team performance.
• Commercial awareness business acumen.
• Team leader capable of motivating staff. Ability to communicate with all levels of people and possess strong relationship building skills.
• Superb communication skills and able to articulate technical jargon to a non-technical audience.
• Ability to gain results through others by understanding there strength and weaknesses.
• Knowledge of project management methods.
• Able to continuously meet targets and surpass expectations.
• Articulate and well presented.

Environment: Lean Six Sigma, SWOT, CBA, Clarity PPM, Impact, GAP, MS Project 2010, MS Excel, MS PowerPoint, Liquid Planner. Prince 2

CONFIDENTIAL

Business Analyst

Project Description: The scope of the project is to analyze students credit data to produce a compliance profile, identify loan default factors based on compliance profile. Using Credit Risk Assessment to determine a risk baseline including risk criteria.

Responsibilities

• Interacted with the Chancellor, Vice Chancellor, Controller, Financial Aid office, SME's and process analyst to gather requirements and goals through interviews and surveys surveys to understand the business process. Conducted controlled brainstorming sessions with project focus groups.
• Involved in gathering and synthesizing business requirements and translated them into functional and non-functional requirements to be used as input to the functional design specifications.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues, and come to agreement terms.
• Interacted with technical architects to identify and analyze the given information, procedures, decision flows, and also evaluated existing procedures.
• Contributed with Project manager in handled scheduling, resource planning and allocation matters conducted status meetings and compiled reports.
• Extensively worked on creating User Requirement Specifications, Functional Requirement Specifications, and Business Process Documents and also assisted in developing System Requirements.
• Designed use case diagrams to present a better view of the system and enable the technical team to identify the key processes.
• Prepared diagrams and elaborated those using UML diagrams, Data Flow Diagrams, Business Process and Data Process Model using MS Visio.

Environment: Waterfall, SQL, MS Visio, MS Access, MS Project, MS Excel, MS PowerPoint, MS Word, MS Outlook, SharePoint.

CONFIDENTIAL

Business Analyst

Project Description: The project was to put in place additional measures to reduce or prevent credit card fraud. It aimed to use a credit card transaction authorization processor to correlate profiles to additional information obtained to authenticate transactions.

Responsibilities

• Once on-boarded, reviewed the business case and high-level scope. Conducted GAP Analysis to understand the As-Is and the To-Be state of the forward environment.
• Conducted interviews, requirement workshops, focus groups with business stakeholders to gather high-level requirements.
• Documented the high-level requirements in the BRD
• Conducted JAD sessions with the technical project stakeholders Developers, Architects to further breakdown the business requirements into low-level requirements.
• Analysed system-level process flow of Credit Card Transaction Server to identify integration points and alternate processes.
• Used Business Artifacts to analyse the Functional Non-Functional Requirements from previous year's performance reports.
• Conducted a pre-planning meeting with the product owner to translate the requirements into an initial set of user stories.
• Prioritized the user stories through the Delphi technique with the input from the product owner.
• Conducted the sprint-planning meeting, daily scrum meeting, sprint review meeting and sprint retrospective.
• Created Sprint Burn Down charts and release backlogs for effective Project Management.
• Led impact analysis for requirement churns so as to conduct product backlog refinement meeting with the Product Owner.
• Coordinated and assisted the team through designing, coding, testing, deploying, maintaining and supporting client initiatives, by running sprint cycles.
• Created Test cases, Test Plans and performed UAT.
• Created an error repository and managed the testing process with the QA team through logging and tracking defects using Jira and Requirement Traceability Matrix
• Assisted the PM and the business team with project closure by presenting a complete progress chart with epics successfully completed, and end-user feedback followed by a lessons-learned process chart for project team review.

Environment: MS Office Suite, Excel, SDLC, Agile/Scrum, Tableau, SQL Server, UML, MS Visio, Jira

CONFIDENTIAL

Business Analyst

Project Description: The project involved building a system for customized asset-backed portfolio allocation, which would support the existing asset management platform. This tool would analyze investor responses to a questionnaire, which is processed and a report is generated by the system based on an algorithm. A reporting service was integrated with the new platform to serve the front-end functionalities. A supplemental data warehouse was built to support data reporting data migration with transformation logic for support during implementation.

Responsibilities

• Reviewed the business case and analysed the high level scope to create a process map.
• Identified the subject matter experts and project stakeholders before conducting a stakeholder analysis.
• Conducted scope review meeting followed by scope decomposition to be reviewed by the technical project stakeholders.
• Conducted requirements gathering sessions with the stakeholders Business Technical to create the high level requirements document BRD .
• Translated high-level requirements into high-level user stories and epics over two sprints.
• Documented the user stories to create the product backlog with the product owners input.
• Used the MoSCoW technique for prioritization of the product backlog items to move onto the appropriate sprints during the sprint planning meetings.
• Used the industry standard change request management tools Rational suite during requirement churns. Conducted backlog refinement meetings as needed for reprioritization and implementation in the current planned sequence of sprints.
• Converted the high-level process map To-Be into a detailed process map with integration points and gateways including alternate processes.
• Prepared and analysed the existing architecture and performed Gap Analysis. Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level on MS Visio.
• Prepared Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams and creation of technical design UI screen , UI Wireframes and Mock-ups using Microsoft Visio.
• Utilized SharePoint 2013 to manage team website for document collaboration, authorizations and deliverables management.
• Worked with BI Team on SQL queries to pull systems data for data analysis and performed Data Validation.
• Prepared Logical Data Models that contained set of Entity Relationship Diagrams and Data Flow Diagrams and supporting documents and descriptions of the Relationships between the data elements to analyse and document the Business Data Requirements.
• Took part in QA activities by writing the Test Plan followed by Test Scenarios and Test Cases for the User Acceptance Testing UAT on Jira.
• Closely assisted the project manager during project closure by creating Gantt milestones, lessons learned, process presentation and a final end-user feedback overview post UAT and sign off.

Environment: MS Office Suite, SDLC, Agile/Scrum, Tableau, SQL Server, UML, MS Visio, Jira