Professional Profile

• Experienced IT Project/Program Manager with several years of diverse experience working for major Financial and Medical Corporations. Accomplishments managing various positions within a large Data Center environment servicing a global customer base requiring 24 by 7 availability. Accomplished executive whose background emphasizes expertise in the execution of innovative solutions and implementing process improvements that drive quality and customer value. Diverse background and leadership in delivering transformational change, business results and building and leading high performing teams. Outstanding communication skills with demonstrated record in establishing strong collaborative relationships with key stakeholders, business partners and cross functional teams. Over 10 plus years in technology in the Financial services industry with broad experience in Wealth Management and investment banking with Prudential Financial, ADP, and UBS.
• Demonstrated the ability to: set strategic direction, identify opportunities for cost effective improvements, translate business needs into IT systems, build a skilled team, and deliver successful solutions. Managed multiple staffs during the course of my career. Proven strengths in creative analysis, planning, problem solving, recruiting, motivating, budgeting, and directing. Over 10 plus years as a hands on Senior program manager, Managed business process re-engineering programs, drove co-ordination and execution of project, managed budgets, people and cost proposals. Developed a global center of excellence for Business Process Management,
• Accomplishments performed Directed teams of managers and/or high-level staff in one or more sites. Works to develop employee skills, evaluates performance, provides feedback, and oversees resolution of employee relations issues.
• Prioritizes requests and activities and develop schedules and work plans for projects/initiatives. Consults with business departments as needed. Ensures projects/initiatives are completed within designated time frames and tracks and reports progress to upper management. Acts as liaison between business management and IS to resolve issues and monitor results.
• Prioritizes requests and activities and develop schedules and work plans for projects/initiatives. Ensured projects/initiatives are completed within designated time frames and tracks and reports progress to upper management. Acts as liaison between business management and IS to resolve issues and monitor results. Lead the development and implementation of strategic business work plan goals. Tracks and periodically reports progress to leadership. Assisted and lead with budget planning and management of key departments. Worked with IT Management team to analyze operations and efficiency of the IT group and recommend process improvements. Developed a global data archiving program for Data Warehousing. Drove reporting and metrics for all development projects which included both application and infrastructure changes. Represented Information Technology in cross-functional meetings and projects. Prepared, implemented and communicated new corporate initiatives and processes within assigned teams.
• Key responsibilities of maintaining Security, Risk Management, Proven experience in managing IT and corporate projects, Business Recovery , and Contingency Planning objectives, as well as maintaining and Managing all Business Content technologies, and archival systems. Several years as Project Management involved in Data center migration efforts which included and had overall responsibilities for migrating applications along with associated infrastructure components involving many technology vendors.

Areas of Expertise and Accomplishments

• Data Center Migration projects, including integration of both applications and infrastructure.
• Risk Management, Project Management Change, Problem, and Escalation Management
• Electronic Data Warehousing MOBIUS Project Management and Implementations
• Storage Management IBM, STK, HITACHI Business Recovery, Availability Planning
• Naming Standards and Policy Enforcement Proficiency in MS Office technologies
• Mainframe/ Sequel Server Automation IBM Budget Planning and Cost Containment
• NT Server Platform Management IBM Risk Assessment and IT Auditing
• Production Systems Assurance technologies Technical Support and Quality Control Manager
• Production Scheduling Print Operations TIVOLI Systems Programmer/Project Manager
• Operations Facilities Management IBM MIS Manager and Contracts Administrator
• Technical Support Manager Large Mainframe MVS, TSO, CICS, JCL,VSAM,COBOL,Storage Mgmt.
• Excellent communication skills written and verbal PMP certification from Villanova University
• Proven experience planning and managing projects including interdepartmental and projects with external vendor organizations.

Professional Experience

IBM Senior Project/Program Manager

Confidential

Managed the consolidation of Medco to Express Scripts organization. Responsible for leading the IT Claims and Go to Market development organizations for Claims Processing which delivers 25M annual in project work utilizing a staff of approx. 250 employees and consultants Express Scripts manages prescriptions for 100 million Americans. Express Scripts provides integrated pharmacy benefit management services, including network-pharmacy claims processing, home delivery, specialty benefit management, benefit-design consultation, drug utilization review, formulary management, and medical and drug data analysis services. The company also distributes a full range of biopharmaceutical products and provides cost-management and patient-care services.

Confidential

• Project Manager Analyst for Change Management group, short term Project successfully implemented.
• Consolidated obsolete legacy change management applications to current UBS requirements and

Confidential

• Project Manager/Business Analyst, Production Technical Services.
• Senior, Technical Manager Systems/Operations /Programmer, Project Manager, Business Analyst.
• Support and Manage the 7x24 ADP, Investor Communications Services .
• Responsibilities includes Technical Support command center, Application Support, Network operations,
• Print support, Help Desk, Production Support, I/O support, Data Center services Facilities.
• Active participation in areas such as continuous Improvement and quality management, of mainframe and global server network.

Technical responsibilities:

• Manage the setup and support of data transmissions for all clients NDM .
• Develop and Support all Business Recovery applications and procedures.
• Technically support the Production Environment in processing, and printing technologies.
• Provide excellent customer service to all ADP business groups and clients.
• Maintain Corporate Compliant systems, relative to Sarbanes/Oxley.
• Administer opportunities for improved monitoring and event correlation relative to all business applications.
• Project Manager for integrating new business client's into ADP, s Brokerage Services Division.
• Improve performance and integrity of all business applications, supporting a global client base.
• Developed corporate Global Change Management and System Assurance technical procedures.

Confidential

Manager System Engineering

• Established standards and procedures and managed ongoing disaster recovery tests and exercises.
• Developed and maintain appropriate vendor, audit and regulatory relationships
• Maintain and develop all business recovery procedures.
• Convert all 'COLD/STORAGE' media to a centralized historical repository allowing Internet availability for access, browsing and printing.
• Installed and maintained content management technologies for Mainframe and Distributed systems. INFOPAC/Document Direct, for Prudential Corporate Environment. Contributed in major corporate savings in millions of dollars.
• Consolidated Tape Media, and Hardware reducing corporate expenditures.
• Developed the process and methodology to relocate primary data center for the Brokerage Firm from Manhattan to the corporate Livingston, New Jersey Campus post September 11th. Experienced in Data Center migration, and Business continuity planning, and support.
• Responsible for maintaining and supporting Corporate Systems Technology Infrastructure. This included Prudential Securities activities and all Broker/Dealer applications, as well as all Prudential Enterprise correspondent corporate
• business applications in Financial and global multi plan Insurance environments.
• Project Manager specialist in Data Center Migration projects, Disaster Recovery and Business Continuity.
• Coordinated negotiations, contracts and implementation of Brokerage Processing Services. Supported many self-clearing firms using Wexford Securities systems to manage their back-office operations and Statement processing systems. Services included real-time securities processing systems and desktop productivity applications for the financial services industry, supporting processing of equities, options, mutual funds and fixed income securities. Involved in supporting from order management to clearance, printing settlement processing, ensuring that all regulatory reporting and other back-office requirements were supported and maintained, Developed Business Continuity plans and procedures hosting all Business Applications which included:a. Application migrations across data-centers correlating architectural relationships between server, database, web-server, storage, and networks layers. Server capacity planning, budgeting, acquisition and installation oversight to support clients.
• Secondary focus as a developer providing Hosting Services for all the business applications with a centralized Historical Report Repository for the purpose of viewing, archiving, retention of all Content Management. Provided other application developers with implementation, quality assurance, testing services, and hands on technical support. Additionally maintained and supported SAS applications as well as various system printing technologies for the Prudential Enterprise.
• Project Management achievements and successful accomplishments:
• Responsible for implementing solutions to comply with Regulatory Rules and Compliance including requirement for 'Sarbanes Oxley', and 'Gramm-Leach-Blily'.
• Project Managed and created procedures which included testing of systems, and improved on third party mandates for Broker Dealer operations.
• Installed and maintained current release levels of SAS/INSTITUTE software. Maintained SAS applications for Operations and Systems.
• Managed all Content Management functions, including all regulatory compliant issues. Corporate compliance officer, involved in retention, archiving, printing, backups for all business applications.
• Served as central point for technology for risk management and system assurance Operations assessments.
• Administered a comprehensive IT disaster recovery plans for all IT components and systems
• Project Managed and hands on experience in developing a successful transition of the PSI/Wachovia Divestiture. Providing Wachovia Securities with all Historical Books and Records proprietary Data.

Confidential

A major full service Broker Dealer providing execution, research, and clearing services to Institutional, Retail, International and Correspondent Clients. Responsible for Level 1 technical support relating to the daily availability of the business applications to include business continuity. Implemented aggressive automation , standards, and change management to meet the challenges of significant increases in volume. Gartner Group's highest rating as the lowest cost provider of World Class Service as compared to comparable large mainframe data centers across various industries.

Project Manager

• Directed all enterprise information systems activities: selected and acquired computer hardware, developed and maintained software, established and managed a national data communications network.
• Organized designed and implemented weekly maintenance procedures eliminating 'DASD' problems and improving performance.
• Unified working relationships between application development groups and technology resulting in improved product quality and improved processing time of various systems.
• Set goals and objectives resulting in the defining and meeting of online and batch system service levels.
• Instituted a 24 by 7 technical support coverage to meet the demands of a global client base and online client access.
• Established and reorganized the technical support function to be better prepared to respond to operational
• Business Recovery, - Media Management, - Facilities Operations Contracts and IT Purchasing.
• Systems and Technical Support - Production Support, - Books and Records Content Management,
• Performance Management, - Product Installation and Planning, - Systems Assurance, Compliance,
• Recruited, hired trained, enforced performance standards and improved productivity of staff of 12, with a budget of 5 million/year.
• application problems by instituting a formal set of policies for change control, problem management,
• and escalation.
• Implemented procedures and tools to facilitate performance analysis from an operational, application, and operating system prospective. Installation of many products such as: Automated production scheduler, OPC, SEA/Products PLUSPAC, VAM, JCLCHECK, COMPAREX, INFOPAC, XREF, VIOPLUS VSAM-ASSIST, TMS, FDR/ABR, INFOPAC/VIEWDIRECT, DOCUMENT DIRECT, DMS, VAM, ZELA, XREFPLUS, EPILOG, STROBE, DATA-EXPERT, STOP37, RMS,OPC/IBM's scheduling facility, SAS, as well as implementing various upgrades and procedures in printing, and distribution.
• Implemented Internet capabilities and built a Historical Repository to browse all corporate reports and documents, statements, confirms, home office application documents to online viewing, reduced corporate expenses by several million dollars. Using 'MOBIUS' Content Management Technologies.
• Negotiated contracts with hardware and software vendors.
• Implemented disaster recovery projects and business recovery procedures.
• Responsible for all data center automation, and related technical support. Planned and executed office automation strategies. Developed long and short term information systems plans.