Program Manager Resume Profile
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NY
SUMMARY
- Over all 22years' experiencein Information Technology with 14 years in Portfolio/Program/Project Management.
- Certified in Agile SCRUM Master, PMP ITIL. Currently pursuing PgMP certification.
- Support strategic vision of the client, define framework roadmap implement strategy with tactical changes required in building delivering Business solutions to bring benefits by building/re-engineering business processes, significant cost reductions and productivity improvements. Act as change agent able to identify stakeholder's requirements, develop value propositions, represent and sell technologies and process implementations to deliver ongoing measurable value successfully leading teams to deliver solutions.
- Partnered with top consulting firms like IBM, PricewaterhouseCoopers most recently with Accenture in North/Latin America Europe, building wide variety of mid-to-large size global enterprise applications ERP'slike BPCS, SAP PEGA.
- Went through several iterative processes of SDLC's for several Projects/Programs and applied PMBOK, RUP, Waterfall Agile/SCRUM methodology.Worked with building Project Management policies guidelines, Change Management, Support models SLA's.
- Worked withLocal, Offshore Hybrid development model managing 30-40 Program Team members. Worked with both Time Material and Deliverable based model to best judge the solution delivery model. Worked with Enterprise Project sizesaround 350 million individual Portfolio of Programs/Projects ranging up to 30 millionannual spend.
- Worked in both private, public government organizations to understand the advantages, challenges holistic approach towards delivering solutions best to fit each environment in IT PMO, Management Consulting.
- Publish Program/Project Deliverables to several layers of stake holders including Key/Power Users, IT Execution, and Steering Committee member like Assistant Commissioner, Deputy Commissioner, VP, CIO and COO level management.
- Industry Experience: Consulting, Pharmaceutical, Chemical Manufacturing, Government, HealthCare Import/Export.
PROFESSIONAL EXPERIENCE |
Program Manager |
Confidential |
- During the 2nd term, worked with Retail PMO group to build implementedcustom Portfolio Mgmt. tool to process ongoing Programs/Projects activities to complement existing Clarity PPM tool for detailed Executive Reporting.Acted as PgM for Phoenix Program 25M over 1.5 yr. . Additionally, implemented Houston/Seibel System to replace Project Tracking functionality 5M . On the support front, in BAT role, built a new automated process to lead IBM PSO Team to manage Remedy Incident Management involving Remedy, Analytics, SharePoint Excel to capture, categorize prioritize real time Business Incidents PSO resolution activities on support Issues report to Execs.
- During the 1st term, work with PMO to implementPBM 2.0 program key high-level responsibilitiesincludedoversight for visibility, insight, and control across enterprise rollout, enhancing decision-making, improving alignment with project objectives, maximizing resource utilization to increase project operational efficiency.At detailed level, plan define Program. Defined Program Execution Schedule tool that helped Project organization in managing controlling deliverables, milestones by identifying mitigating risks, dependencies across various streams, monitor savings schedule slippage with help of PERT charts to show Program dependencies, Tracking Gantt. Monitor control Alignment/ Phase Gate, Master Control Sheet define Burndown charts Schedule Budget vs Actuals . Obtain management approval prior to making decisions that will cause deterioration of established program, cost and schedule objectives. Develop and implement corrective action plans when deviations from schedules were evident. Seek Executive management Steering Committee assistance in resolving schedule and budget problems as they arise. Provide clear vision and manage Scope through Change Control. Work with Product owners on use cases, workflows, wire-frames, design requirements product requirements.Report to Executive Management vertically coordinate with vertical Stream Program Managers respective Project Managers to coordinate on portfolioactivities assist/coach to apply suitable practices. PgM size 350M over 2.5 yr.
Technology: PEGA, SAP Analytics, Siebel, Clarity PPM, SQL Server, SSRS, Oracle, etc.
Program Manager |
Confidential |
- DOHMH PMO Portfolio: Establish PMO, plan Design global program, governance structure. Coordinate several aspects of a program/projects from requirements gathering phase through to implementation track manage key milestones and deliverables, issues, change management, risks, go/no-go decisions, user acceptance validations and approvals for a given Program/Project, coordinate interdependencies between multiple programs.Manage financial tracking across portfolio of programs. Manage stakeholder communications Set and continually manage expectations with them. Implemented Enterprise Inventory Supply chain for 60 warehouse across 5 boroughs using Wireless GSM/GPRS mobile technology as a part of paperless initiatives. Additional global implementation include Enterprise Contract Mgmt. System Travel App.
- DOI PMO Portfolio: Planned Defined Program/Project Governance Structure, Communications strategy, provide the capability of Program Execution Model that helps IT organization to gain visibility, insight, and control measure execution process in the enterprise rollout. Involved in major redesign of Case Management System along with Enterprise Content Management along with Data Warehouse BI Analytics. Implementing defined Change Control to manage scope through Change Requests, Defects Service Requests. Program Execution includes Footprints to manage track SDLC activities. Other activities include building roadmap to include TeamConnect version upgrade, Audit Trail Module, Incorporating Document Management System, Asset Inventory Management, Background Checks.
- Introduced enhanced Automated Production Support process around Remedy system for Intake, Reporting Incident Task Management for optimized delivery of Backlog to meet SLA's. Assisted IT Executive Management to implement Demand planning to bring about continuous improvement streamline IT processes in the area of Project Management, Development, and Deployment Strategy Service Desk Operation.
Confidential Program Manager |
- Implemented Manufacturing Compounding Solutions with SAP In-house CRM application 300M/3 yr. . Worked in France,Netherland, Switzerland Germany implementing global enterprise solution for European sites partnering with Accenture.
- High-level work includes doing feasibility concepts of project to fit strategic goals, Project Organization, Implementation Time-line Budget, Stakeholder relations, Synergy identification, Coaching team members, integrate coordinate project life-cycle milestones to its completion.
- Detailed project work includes defining Project Plan with detailed WBS, Capital expenditure CAPEX requirements. Define analyze project scope approach by building a concept model, risk/constraints, build high-level system Process Flow, business parameters, proof of concept, specify external interfaces, specify manual automated processes, specify conversion data migration requirements, specify security control requirements. Define AS-IS process, design TO-BE process, publishes Project Management Plan, Systems Requirements Plan to establish objectives benefits, analyze solution alternatives recommend solutions to the business. Work with technical help in defining technology requirements client, database RF mobile technology architecture , design database repository with physical logical models, Enterprise Data Management through Web Methods other middleware, error handling processes, specify Back-up contingency requirements and built cutover plan.
- Reporting methods include developing publishing Project Scorecards, Monthly Status Report milestones, constraints, actual versus ETC, budget, risks constraints and KPI s to steering committee and weekly minutes with all team members stakeholders. Manage updates to Project plan Systems requirements plan if any applicable.
- Implemented several global local projects including BPCS ERP since 1997 till 2006 with annual spend of 10- 20M.
Technology: SAP, BPCS, VB, PL/SQL, J2EE, .Net platform, DB2, Oracle, SQL Server, MySQL, MS Office, Project, Visio, SharePoint, BI reporting services, Business Objects, Data Warehousing, CMS, Showcase, Crystal Reports, Toad Oracle , Mind Manager, Clarity, Web Methods Middleware and Mercury Test Director. Used Waterfall, RUP Agile methodology.
Confidential Software Engineer |
- Started as Software Engineer building business applications that involved subsystem interfaces with BPCS ERP app . Interfaces included R D, Quality Control reporting, clinical data on Sales Market research, chemical manufacturing, procurement financial accounting.
- Implement a major BPCS ERP system upgrade major overhauling of financial accounting system that included GL, accounts payable, receivable, budgeting payroll for Human resource.Worked extensively on Analysis Development of Financial accounting books for a Freight Forwarding division. Emphasis was on maintenance of accounting books Reports, Purchase/Sales Books, Journal Entry Book, General Ledger, Sub Ledger, Trial Balance, Balance Sheet, and Profit Loss Statement.
- In couple of year, as Business/Systems Analyst operated as the Center of Excellence to Communicate bridge a gap Business Technology group. Study Business models define them into tangible requirements, Use Test Cases then to deliverables which can be then documented dispersed to technology team for action plan. Managed key business applications to supporting pharmaceutical manufacturing, sales, finance product engineering functions. Oversee and supervise the daily activities of teams of assigned consultants engaged in programming, system analysis and development, and system administration activities. Testing strategy included usage of Mercury Testing tools to develop Test Labs Test Plans for building business scenarios test cases to carry out Development Integration Testing DIT Operational Readiness Testing ORT .
Technology: BPCS ERP, VB, Power Builder, Turbo C, Clipper/Visual FoxPro, DB2, Oracle, Lotus 1-2-3, MS Office.
SYSTEM PROFICIENCY |
- Languages: .Net platform C .Net, VB.Net ASPX , SharePoint Workflows with InfoPath, J2EE platform, SAP ABAP , PL/SQL programming, MS Access VBA, Visual Basic, C , IBM AS/400.
- Database s : IBM DB2, Oracle, SQL SERVER, MySQL
- Software Tools: MS Office 2013 Word, Excel Power Pivot/Query BI , PowerPoint, Access, Project, Visio , SharePoint 2010 with Excel BI reporting services, SAP Business Objects Analytics, Oracle BI Data Warehousing, CMS Web/Data/Repository , Crystal Reports, Toad Oracle , Mind Manager, Rational Portfolio Manager RPM Clarity Project Management tool , Remedy, Siebel, Middleware solutions, PERT Chart Expert and Mercury Test Director.
- Wireless Technology: PSION Teklogix RF guns scanners that utilize GSM/GPRS WAN to sync with Terminal BI Servers.
- ERP solutions Implemented : SAP, BPCS, PEGA TeamConnect. O/S: Windows CE, Mac OS, UNIX, LINUX, OS/400