SUMMARY

• Project/Program Manager having over 16 years of Software Project Management experience more than 20 years of Software Industry experience.
• PMP, Certified Scrum Master CSM , Siebel Core Consultant and Quality certified professional.
• Project Manager having experience working with the world class clients at on-site USA, UK , Taiwan Oman and off-shore India for the entire SDLC projects using Waterfall and RAD methodology.
• Strong leadership qualities with ability to drive projects to business outcome.
• Project Manager with Effective and Efficient verbal written communication.
• Successfully delivered large, complex and critical Insurance Telecom Customer Care Billing projects by meeting all the Release milestones and Quality gates on time and within budget.
• Process and Entrepreneurial skills soft skills in managing diverse projects.
• Project Manager with proven track record of successfully managing Risk Issues by doing proactive risks planning, identifying them early in the project, prioritizing them and providing risk responses Mitigation to the team and then monitoring them to minimize or eliminate risks for successful deliveries.
• Responsible for Stakeholder Management by timely communicating project progress, status, issues and Risks to the stakeholders IT and Business and discussing mitigation startegies.
• Communicating projects progress, status, funding needs, issues and risks with the upper management.
• Successfully worked in a Strong and Balanced Matrix organization and Responsible for creating One team concept to deliver the projects seamlessly.
• Building the right team and motivating them to ensure that the team members' abilities are enhanced to deliver their best resulting into value add for the customer.
• Being an experienced matured Project Manager, I have been using my experience, skills expertise to Coach and Mentor team members and other project managers.
• Responsible for project delivery management project initiation thru implementation by ensuring Project plan Scope, Schedule, Estimates, Risks, Communication and Quality plan is prepared and delivered.
• Ensuring Release/Change Management processes are followed for accurate timely deliveries.
• Worked with world class clients in managing various technology projects Mainframe, Web based,.NET, Java, CRM-Siebel etc. for more than 15 years as a Project Manager.
• With a strong Quality and Process background ensuring that the client's processes and procedures are strictly followed to make sure that the projects are compliant with the customer's Quality standards.
• Responsible for defining and refining client's Project Management Processes.
• As an integrator, responsible for building a big picture from the individual application areas.
• Providing persistent efforts in delivering critical projects on time for the overall success of a program to accomplish organizational objectives.
• Successfully worked with On-shore/Off-shore model to deliver maximum benefits to the customer.

TECHNICAL PROFESSIONAL SKILLS

Environment: IBM MainFrame - IBM 3090 IBM ES/9000 and Mainframe Utilities

MVS/ESA 4.2, COBOL, CICS, JCL, DOCGENER, FILE-AID, ENDEVOR IDMS, MIDDLEWARE, Xpediter Debugging tool, File Aid and Abend Aid, DataAger.

Tools used : MS Project, Primavera , PRISM, IBM DOORs Requirements and Test , Quality centre, Mantis Trac defects management , IBM- Lotus Notes, Share Point, VSS Configuration Management tools, HP Service Manager, IBM redaction tool, MS-Visio, MS-Office, Time Central/Time Out and Webster.

PROFESSIONAL WORK EXPERIENCE

Confidential

Sr. Project Manager

• Meeting overall program objectives to accomplish organi zational goals and commitments.
• Problem solving and decision making for the interest of project, program and organization.
• Demonstrate skills maturity in conflict resolution and provide coaching team mentoring.
• Work in a Strong Matrix organization to create One team concept.
• Demonstrate leadership by delivering large, complex and critical projects with stakeholder satisfaction.
• Resolve issues efficiently, generate visibility into potential Risks and provide mitigation, Manage Changes and Dependencies to deliver projects on time and within budget.
• Stakeholder management through effective and efficient communication.
• Manage multi-year, million dollar program by performing project/program management tasks for the entire program multiple projects and associated Service Requests.
• As a SPOC for the program, responsible for coordinating with IT and Business for the delivery.
• Present solution to business finance partners to get approval prior to project kickoff.
• Understand business and technical requirements, gather estimates, create SOW and build a schedule to deliver Architecture Work Book.

Accomplishments:

Worked as a SPOC for the critical financial program and delivered the projects on time and within budget. Successfully played a dual role of business and IT PM and managed business and IT teams in accomplishing overall program objectives for the life insurance company.

Confidential

Sr. Project Manager

• Perform project management tasks for multiple projects for the entire Systems Development Life Cycle Initiation thru Implementation using Waterfall and RAD Iterative methodology.
• Stakeholder management through effective and efficient communication.
• Work in a balanced and Strong Matrix organization to create One team concept to deliver the projects.
• Manage and resolve Issues effectively. Generate visibility into potential Risks and provide mitigation strategy to avert it, Manage Changes and Dependencies to deliver projects on time and within budget.
• Demonstrate leadership by delivering large, complex and critical projects with stakeholder satisfaction.
• Deliver projects for business outcome which will result into Remarkable customer experience.
• Being at a leadership role, demonstrate maturity in conflict resolution, coaching and mentoring the team, providing motivation to the project team and taking effective decisions in the interest of project and organization.
• Comply with the organizational processes and suggest improvements to refine the processes.
• Meeting overall program objec tives to accomplish organizational goals and commitments.

Accomplishments:

Successfully delivered legislative business critical multiyear and multimillion dollar complex projects on time and within budget. These projects improved operational productivity and enhanced claims handling experience for the organization in providing remarkable customer service.

Confidential

Sr. Project manager

• Estimate Manage Chan ge Requests during Releases and defect fixes.
• Successful delivery of the various projects entire life cycle projects- Requirements thru Deployment during major and minor planned Releases.
• Ensure that AT T's ITUP processes are strictly followed for 100 Quality audit compliance.
• Document, Escalate Track the issues, discuss them with the vendors and client management to resolve them timely. Ensure that risks mitigation plans are initiated when required.
• Conduct on-site and off-shore team meetings to ensure that the requisite knowledge is transferred to off-shore effectively and efficiently.
• Create the transition schedule in consultation with the vendor management and communicate the same to the off-shore team. Track the schedule to completion stage.
• Understand the scope of transition and prepare the project plan for transitioning the applications from the existing vendor.
• Weekly presentation to upper management on project progress/ Publish program health dashboard for the upper management.

Accomplishments:

Successfully transitioned 100 customer Care and Billing application including couple of mission critical applications from one vendor to another. After successful transition, several medium to large releases were managed for system enhancements and delivered results for business continuity productivity gains.

Confidential

Project/Program Manager

• Co-ordinate with off-shore for resource r amp-ups, UIDs etc.
• Act as the POC during India business hours for any off-shore show-stoppers
• Hold daily checkpoint meetings with off-shore PMs to track progress
• Own the change control including impact analysis process
• Ensure that the deliverables are made on schedule and within budgeted efforts
• Ensure that risks mitigation plans are initiated when required
• Track and escalate issues impacting schedule and efforts
• Co-ordinate SOW and SOW amendments as and when require
• Measure SLA performance and report SLAs compliance
• Ensure AT T ' s EXPRESS One process compliance.
• Identify the Program Metrics, gather metrics data and report metrics

Accomplishments:

Successfully gathered and provided performance data to AT T to help them make decisions on light speed applications system performance.

Confidential

• Ensure that all the deliverables are delivered on time, accurate and within budget.
• Report to management on the Estimated Vs Actual hrs. spent on the project by each application team
• Co-ordinate with the teams to complete the deliverables on time
• Organize project progress meetings with the project team to discuss project Risks, timeline, High level Design and DR Execution strategy
• Track and monitor the project activities and deliverables based on the project timeline
• Organize Conduct Project kickoff meeting to communicate the project requirements to the team
• Review Business Requirements, Technical Requirements and prepare Project Development Plan, Communication Plan and the Project Timeline
• Determine the impacted applications and build the project team
• Review get approval on the Work Request to begin the work on this project

Accomplishments:

Successfully planned and executed Disaster Recovery exercises for South West and East mainframe Customer Care Billing applications to confirm preparedness of all the systems to recover quickly from any disaster if it occurs.

Confidential

• Project Management of one of the suites of Applicatio ns
• Overall responsibility for transitioning ESS applications to off-site and ensuring that they are in Steady State within 60 days
• As a Transition Manager, involved in Preparation of Transition Plans, Statement of Work, System Appreciation documents and Supplier Management Plan
• Involved in planning and recruiting the right Resources for the project
• Transferring all the knowledge to off-site for the preparation of transitioning the projects
• Discussion with Sr. Program Manger from 3rd party to understand the nitty-gritty details in transitioning projects to Tech Mahindra
• Participate in the meetings with AT T Managers for understanding the scope of work, Resource requirements and the skills sets to transition the projects

Accomplishments:

Successfully transitioned 60 customer Care and Billing applications from one vendor to another seamlessly. After successful transition, managed releases for system enhancements and delivered the results for business continuity with customer satisfaction.