INFORMATION TECHNOLOGY SYSTEMS/ MARKETING/ FINANCE

Over 25-years in the telecommunications sector, with a proven track record for delivering projects to specification and deadline. Acknowledged for capacity to mediate conflict, build consensus despite differing agendas, and manage multi-disciplined work teams efficiently. Recognized expertise in steering complete project lifecycles from concept and design, through documentation, testing, implementation and training phases. Characterized as a participative leader, superior trouble-shooter, and persuasive communicator with a keen customer service focus, and a genuine commitment to continuous improvement.

Professional strengths include:

• Project Management 24 Hour Call Center Implementations
• Helpdesk and Data Network Management Team Leadership
• Telecommunication Protocols Customer Relationship Management
• Training and Support Planning Vendor Partnerships/Relations
• Database Administration Network Design and Configurations
• Unified Messaging Integrations Vendor Relations
• Advanced Technical Troubleshooting Field Support and IT Specialist
• Acquisitions and Integrations Customer Service
• Telecommunication Solutions Contract/Vendor Negotiations
• Emergency 911 Resolutions

Employment Experience

Confidential

Contractor- Auditor

• Audit hardware and software equipment for NBA team Detroit Pistons and Arena Technology Group
• Provide NBA IT with photo verification of the setup and technology implementation.
• Verify if the arena personnel is compliance in an event of outage.
• Record the process of each arena staff making sure they are compliance by following proper procedures regarding all technology and signally cables.
• Record how long it took staff to deploy each technology and signally cables.
• Verify if staff follow the proper procedures on Precision Time Systems files coexisted generated and transmit to the NBA FTP site for the League staff could review.
• Made sure each staff follow the procedures regarding the Traffic Operation Center.
• Verify if staff knew how to work the Statistician Video Recorder, plus making sure it was running properly before the game.
• Verify if staff knew the process for SVR and making sure the software was launched on the All-In-One desktop.
• Verify if staff video of game was shown and synchronized on all 4 camera angles screens.
• Verify to make sure that the STC understands the Information and Display Systems IDS check-in process.
• Record any pertinent information while onsite.

Confidential

Project Manager

• Responsible for initiating, planning, executing, controlling, and closing complex application and system implementation projects using a formal project management methodology for internal and external customers.
• Involved in the development of strategic plans for projects of high business complexity
• Develops details plans and schedules.
• Analyze resource needs across assigned projects on an ongoing basis and request staffing adjustments as necessary.
• Negotiated and monitors all projects metrics for significant deviations in quality, cost, or schedule.
• Managed multiple projects of moderated size concurrently.
• Lead technician for the afternoon shift mentors individuals on the project team and provided feedback to their team leader.
• Adheres to Project Management Office policies, procedures, and methodologies
• Oversees client/customer relations to ensure that service expectations are developed and convened.
• Assists in establishing and improving project management methodologies, procedures and policies.

Confidential

Facilities Staff Assistance

• Promoted within the company. Managed and prepared orders for internal and external customers for hardware and software packages.
• Written the translations in the mainframe database for internal and external customer new service and changes.
• Interface with outside technician with troubleshooting when necessary.
• Negotiated service date with vendor and procurement.
• Ensured that all five states Michigan, Ohio, Indiana, Illinois, and Wisconsin complied with data security regulations both current and pending as it applied to Tariff with the FCC.
• Collaborated and with outside technicians on system orders and updates.
• Developed and designed marketing plans based on survey of customer service satisfaction levels.

Confidential

Senior Regulatory Clerk

• Promoted within the company. Manage budget/accounting/cost aspects of order and payment processing department.
• Identify issues between front-end and back-end systems, research problems, and communicate with upper management for correction.
• Prepare daily P L and reconciling any differences with front-end system information.
• Maintain General Ledger and input calculations P L attribution and sensitivity measures using Greeks.
• Designed and implemented Excel-based staff models, balancing cost efficiency with adequate ratio.
• Oversee budgets, forecasting, and all data analysis related to costs and accounting for the FCC Federal Communications Commission fiscal year.
• Maintain communication with upper management team on all relevant fiscal information.
• Prepared and typed legal documents for FCC fiscal year.

Confidential

District Secretary

• Promoted within the department. Managed all administration functions for department:
• Handle accounting through balance sheet/financial statement, expense statement
• Maintain Human Resources evaluations, recording keeping, payroll, confidential personnel records .
• Cordially handle multiple-line phone traffic/appointments
• Assist upper managers in creating, The Women's Advisory Book, part of a national campaign for professional women awareness.
• Oversee clerical staff and delegated departmental work.
• Prepare minutes for staff meetings and