IT PROJECT MANAGER

• n sdlc project managern infrastructure pm n trained in pmp v5
• Experienced project manager offering 12 years of success leading all phases of diverse technology projects, a trained PMP professional, MBA and ITIL V3 certified with an emphasis on strategic planning, productivity, and continuous improvement. An energetic professional with a commitment to operational excellence. A charismatic leader with excellent interpersonal skills and ability to energize and lead teams.
• Business strategist plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Excellent communicator leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Expert in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

Skills Summary

CAREER SUMMARY

• Excellent interpersonal communication and organizational skills with proven abilities in team management and planning. Highly motivated, self-starter having strong analytical and problem solving skills. Strong leadership and People Management Skills.
• Over 8 years of people, process and client management experience.
• Total 12 years of experience with around 7 years of experience in Project and Program Management.
• Provided the Transition and project team with all the necessary support in designing Project charter, Process Map, SOP, Project Plan Project Schedule, Issue management and escalation plan communication plan , Risk Assessment as a part of the transition process.
• Experienced in Product and Project Quality Assurance, creation of Test Plan, Testing strategy document, process migrations, implementation projects, resource planning, vendor coordination, management reporting and business process documentation for SOX compliance.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Mitigated risk factors through careful analysis of data. Anticipated and managed changes effectively in rapidly evolving business environments.
• The greatest honor was that of getting the Distinguished Associate Project Manager accreditation in IBM.
• Working with Clients and customers to develop project scope of work documents and project plans that include an analysis of benefit, cost, work schedule and any related risks.
• Structures and frequency of interaction and any training requirements that may be needed for a team member to complete an IT project.
• Conducting regular meetings and calls between customer and the Project team to ensure smooth understanding of the requirements of the project.
• Ensure that all projects are delivered on-time, within scope and within budget.

Career Progression

Confidential

IT Project Manager

• Lead planning and/or implementation of projects. May participate in the design and/or testing phases. Facilitate the definition of project missions, goals, tasks, and resource requirements resolve or assist in the resolution of conflicts within and between projects or functional areas,
• Develop methods to monitor project or area of progress and provide corrective supervision if necessary.
• Also responsible for assembling the project staff/Team, for their technical or functional development, performance, and/or termination during the project or program.
• Manage project budget and resource allocation accordingly and facilitate the definition of service levels and customer management by interfacing directly with the customers / CEO / Managers and understanding their requirements.
• Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.
• Advocate on behalf of clients and represent clients' needs as appropriate to senior management Work cross-functionally to solve problems and implement changes.

Confidential

• Planning, directing, and coordinating the team's activities to manage and implement projects or interrelated projects from initiation to final operational stage.
• Work with the project sponsors and key individuals to define the scope of the project and of the project deliverables the product of the project .Ensure all project participants are aware of their project deliverables and deadlines.
• Manage the identification and resolution of project risks and issues.
• Communication of project status and progress to all appropriate project stakeholders.
• Manage the acceptance and storage of key project deliverables.
• Track and manage project spending as compared to the approved budget.
• Manage project scope using defined change management and escalation processes.

Confidential annual budget Transformation Project which involves moving the Various Unix / Wintel and ITAR servers from Legacy to the IBM storage including a datacenter move. Handled activities on Project like Initiating, Planning, Testing and implementing the project as per Project Management methodologies

Job Responsibilities

• Estimating the Budget for the project and getting the funds allocated in time for project activities
• Calculating the necessary FTE needed and sourcing the same for Project activities.
• Managing leading the technical teams on the Project activities
• Reporting the project status to the client and the senior management at IBM.
• Making sure the changes are approved and completed in time by assisting the tech teams in approval process within the change management process.
• Tracking the progress on the work done on the project and ensuring status- quo, by chairing calls twice a week with the tech teams to resolve any concern possible.
• Chairing Management calls with the senior management at IBM and the customer to report the Project Progress on a Monthly basis
• Maintaining all Documents like Project Plan, Communication Plan, WBS, Project Health in RPM and publishing it to the Stake holders and the Team in compliance to PMI.

Confidential

A Large complex Program with 8 Million annual Budget, multiple RFS and CD Projects are mapped together to achieve a common goal for theThere were multiple procurement and server builds involved business results or strategic intent. The Project involved management of the development teams working on Agile the waterfall Methodology.

Job Responsibilities

• Getting to work with the Account Portfolio Manager the client manager in getting the Project Charter signed to authorize the Project
• Calculating the necessary FTE needed and sourcing the same for Project activities
• Working on the resource availability- Which was a lot of challenge in Denmark
• Understanding the Procurement requirement of the project and initiating the necessary CAPA process
• Educating the customer on the Procurement needs and working with the necessary Technical teams on the specifics
• Following up on the Procurement approvals with various levels of the management
• Reporting the project status to the client and the senior management at IBM.
• Chairing regular calls with the Technical teams and Senior management and working with them towards Project completion
• Working and Leading the Dev Teams in Waterfall and Agile Methodology
• Responsibilities included requirements gathering, design, technical reviews, and mentoring team and implementation activities.
• Maintaining all Documents like Project Plan, Communication Plan, WBS, and Project Health in RPM and publishing it to the Stake holders and the Team in compliance to PMI.
• Involved in leading the development them in the development of the Front End Web Interface , Middle ware App and the Back end Oracle for DanskeBank Data Gathering Involved in the development and implementation of the complete
• Successfully provided technical expertise in delivering numerous enhancements and application support for Danske Bank Customers.

Confidential

This project involves complete Transition and Transformation of ERP and IT Services of Saint Gobain. Handled the Core Project management activities including but not limited to Initiating, Planning, Testing and implementing the project in line with the Project Management methodologies.Managed the Testing team, worked closely with the development team and the Business Users to have a smooth transition of the IT Services and Production Support.

Job Responsibilities

• Involved with the Engagement Manager in client engagement and finalizing the Transition kick start date
• Responsible for the Transition kick start and Pre-requisites check lists
• Have been responsible in Getting the CTAM, in the preparation stage
• Involved in scheduling Skill transfer / Knowledge transfer between the client and IBM resource and completion of the same without delay.
• Actively involved in monitoring the shadow phase of the Transition and also making sure that the Observation sheet is being prepared and addressed accordingly,
• Engaged with the technical resources to resolve any conflict or gaps in the Parallel Production phase, Also made sure that the Compliance documents such as Risk register, DDQ, CTAM, Exit criteria check list is completed and RPM is updated
• Chaired the call between the Client, IBM Management and the Technical Team for the Go- No Go / Cut off call.

Confidential

Consists of Complex Transition Project involving IPC Incident, Problem and Change management being transitioned from Canada to India GDC.

Job Responsibilities

• Involved with the Engagement Manager in client engagement and finalizing the Transition kick start date
• Responsible for the Transition kick start and Pre-requisites check lists
• Have been responsible in Getting the CTAM, in the preparation stage
• Involved in scheduling Skill transfer / Knowledge transfer between the client and IBM resource and completion of the same without delay.
• Have Chaired the cadence call and Published the Transition progress to the IBM Senior managing on a weekly basis
• Experience in working and reporting directly to the Director at IBM and reporting to him on the progress of the Transition.
• Actively involved in monitoring the shadow phase of the Transition and also making sure that the Observation sheet is being prepared and addressed accordingly,
• Engaged with the technical resources to resolve any conflict or gaps in the Parallel Production phase, Also made sure that the Compliance documents such as Risk Register,DDQ, CTAM, Exit criteria check list is completed and RPM is updated
• Chaired the call between the Client, Senior Management and the Technical Team for the Go- No Go / Cut off call.

Confidential

Job Responsibilities

• Involved with the Engagement Manager in client engagement and finalizing the Transition kick start date
• Involved in transitioning of various service lines like , NBFG SRM IAM, NBFG SYS SEC HC, CCEN INTEL, CCEO UNIX, CCEP TIVOLI,CCEQ SCOM,
• Responsible for hiring of the right resource for SCOM and UNIX before the transition kick start. THIS WAS A CHALLENGE.
• Responsible for implanting a wave approach transition method for first 2000 Servers for INTEL and UNIX
• Monitored and controlled the over Project Status , Schedule, Scope, Business Risk, Resource and published the same in the cadence call
• Have also been engaged in getting the CIRATS / Security compliance completed for the NBFG SEC Transition.
• Have been responsible in Getting the CTAM, in the preparation stage
• Involved in scheduling Skill transfer / Knowledge transfer between the client and IBM resource and completion of the same without delay.
• Actively involved in monitoring the shadow phase of the Transition and also making sure that the Observation sheet is being prepared and addressed accordingly,
• Engaged with the technical resources to resolve any conflict or gaps in the Parallel Production phase, Also made sure that the Compliance documents such as Risk Register, DDQ, CTAM, Exit criteria check list is completed and RPM is updated
• Chaired the call between the Client, Senior Management and the Technical Team for the Go- No Go / Cut off call.
• Confidential Transition Project which involved transitioning various services like Ramp Up, Resource on-boarding and KT Plan and Streamlining of Communication Model and various other processes of L G into IBM Global Delivery.

JOB RESPONSIBILITES

• Involved with the Engagement Manager in client engagement and finalizing the Transition kick start date
• Responsible for the Transition kick start and Pre-requisites check lists
• Have been responsible in Getting the CTAM, in the preparation stage
• Involved in scheduling Skill transfer / Knowledge transfer between the client and IBM resource and completion of the same without delay.
• Actively involved in monitoring the shadow phase of the Transition and also making sure that the Observation sheet is being prepared and addressed accordingly,
• Engaged with the technical resources to resolve any conflict or gaps in the Parallel Production phase, Also made sure that the Compliance documents such as Risk register,DDQ, CTAM, Exit criteria check list is completed and RPM is updated
• Chaired the call between the Client, IBM Management and the Technical Team for the Go- No Go / Cut off call.

PREVIOUS WORK EXPERIENCE

Confidential

Key Accomplishments:

• Planned, directed, and managed multiple designated projects
• Transitioned various new Projects and Business into Verizon Business portfolio.
• Ensured that objectives were accomplished in accordance with outlined priorities.
• Delegated responsibilities and designed time schedules.
• Reviewed project status reports during each operational phase.
• Prepared weekly project status reports for management.

Roles and Responsibilities include

• Transitioning Various New projects like Best buy , Wal-Mart and RBS into the SOC and the ROC operations
• Handling Programs in the Secure Operations Center SOC and Remote Operations Center ROC for market giants like Best Buy, Bank of America, American Airlines and Central Bank of Australia. Project involves, hosting application management.
• Handling Client-end transitions to SOC and ROC Operations for all the new businesses coming in. Working with different project groups to set up the framework and the infrastructure on which the new business relies.
• Implementing Incident and Problem Management techniques for the said projects. Managing all tasks associated to release Change Problem Management in the project. Ensure risks and impact to the Business are identified and addressed.
• Devising Project Plans, Work Breakdown Structure, Process Improvement plans documents for internal training and knowledge transfers among project members.
• Actively involved in Resource Planning Identifying and Documenting required skill sets for the new business and expanding clientele. Involved in recruitment drive, Interviews and selection of candidates for SOC and ROC operations.
• Prepared and Automated Reports based on Senior Management's Requirements
• Working closely and leading the Development team on Agile methodology for software development for Verizon In-house and external customers.

Confidential

Roles and Responsibilities

• Worked on ITIL platform on Change and Problem Management for Verizon Telecom.
• Leading the team that tested and Released XP Service Pack across the VDSI network,
• Resolve escalated customer issues related to top 50 Marimba failures and ensuring completion. Have a good knowledge and understanding of the BMC Marimba's Configuration Management Tool.
• Handling Technical Client calls and discussing issues pertaining to Verizon Telecom and Business Units Globally.
• Provide Advance troubleshooting for Desktops/Laptops/Printers and /or peripherals using available tools and advanced trouble shooting skills and researching capabilities.
• Research and Development for all unresolved issues and addressing them within the Deadline.
• Project Management with Desktop Engineering Team:
• Worked with clients like Microsoft, on Patch Releases, to test and approve those that are suitable for Verizon, before having them rolled into Verizon machines.
• Co-ordinate on calls with Microsoft and the onshore Verizon security team being a part of them and contributing my findings and working towards deadlines for releasing them into the Verizon network.
• Worked with Xerox Printer Drivers issue for the various Xerox Printer models in Verizon Basking Ridge.
• Worked on the Impact Analysis, for the Verizon Telecom and Verizon Business Merger on Licenses for Attachmate in the reclamation machines on all Verizon Telecom machines.

Confidential

Roles and Responsibilities:

• Managing various Projects in Mc Graw Hill like research on Average Handle time, Seat Allocation , Hiring.
• To provide Second Level Support for McGraw-hill Users, working on the ITIL Platform.
• Installation of various hardware/ software onto PC's updating virus protection. Monitoring the network, troubleshooting LAN related problems, creating new users on the AD, assigning rights and permissions, GPO, creating home folders for the Clients.
• Managing and maintaining a Microsoft Windows Server 2003 environment and Creating new user Accounts on Active directory.
• Monitoring Event logs, Windows 2000/2003 Network Configuration, Configuring DHCP, Configuring DNS, Configuring Routing and Remote Access service and working on Virtual Private Network using Dame Ware, RDP ,Net Meeting Remedy.
• Have been actively involved in incident reporting and metric generating.

Key Accomplishments:

• Lead the after-hours team. Have then moved on to become a lead for Incident Management, People management and Resource management.
• As part of Incident management responsibilities, responsible for ensuring that SLAs are met while actioning Severity 1 issues providing the next path to escalation and resolution providing performance metrics on incident response and resolution times establishing a contact point for customers when escalations are breached.
• Recognized and been appreciated for the troubleshooting skills with high end clienteles with in the specific SLA.
• Assigned as a dedicated Mentor for the newly joined system Analyst on the technical skills required for the Technical process and on High and Urgent ticket ITIL severity.

Confidential processing operations, Pre-issuance/ Post-Issuance/ Transaction processing/ transcription and Call Handling for the vendor. Framing and Handling Process Flow. Acting as a Front End Coordinator

Key Accomplishments

• Mentored most of the new agents on AHT/Quality /ECVOC.
• Have also Implemented 'Lean' in the process for Process Improvement
• Have been awarded in Ge for Excelling in performance demonstrating GE Values at work place.
• Achieved 8 perfect Calls during the ECVOC Period which being the maximum number of perfect calls for the team