Professional Summary

• Technology/Business Professional with over 20 years of project and program management experience.
• Diversified background and skill set that enable to serve in a variety of roles.
• Corporate Mergers Financial Industry
• Managed Services
• Financial Services
• Project experience included areas like:
• Core Competencies: management, leadership, coaching, mentoring, application design/development, system architecture, design and implementation, operations management, project, program, and portfolio management, vendor management and negotiations, asset management, resource management and procurement, budget planning and tracking, strategic planning.
• New business unit development and process improvement, including standing up PMOs and organization maturity assessments
• Application and System development, integration, and migration
• Product planning and deployment, including POC and product selection

Relevant Experience

• Provided project portfolio and project management of a portfolio that initially consisted of 47 different projects. Reduced the total number of projects to 12 projects.
• Implemented an agile project delivery framework consist with the client's existing framework.
• Completed a client PMO maturity assessment
• Maintained service delivery matrixes related to project resource planning, allocation and reporting
• Provided on-going project portfolio tracking and reporting
• Reinstated IT governance through regular executive steering committee meetings
• Provided risk and issues management through on-going communications with business partners
• Provided central visibility into IT expenditures thought process reform and control
• Lead the development teams and business analysts.
• Developed PMO and project related process including an overall project delivery framework.
• Provided agile training to business and development team members

Confidential

• As an independent contractor, incorporated in the state of Michigan, provided both technical and project management support to a variety of client projects.
• Provided overall program management for the development of a new financial services product, including architecture, development, testing, strategic planning, and product delivery.
• The product was designed to interface to multiple different systems.
• Provided a variety of professional services to Paragon Data Services and their clients.
• Provided root case analysis support services to determine the source of a transaction timeout problem within their iCore system.

Confidential

• Provided project leadership for the development and integration of ESQ's ATM monitoring system with ACI's new Base24 ES.
• Developed the service and support plans to allow the companies to work closer together to support customer integrations and conversions.
• Provided customer and team support for the postilion family of products, including providing customer on-site training.
• Other projects included development of a standardized project delivery methodology to support Diebold customer projects and RFP delivery.
• Provided project and architectural consulting to Comdata Services during their 2007 system architectural review conference.
• This was a two-day conference in which Comdata Services developed new disaster recovery architecture and redesigned their current production operations.
• The overall project was being scheduled for 2007/2008 implementation.
• Provided program management to support multiple interdependent projects that were being undertaken between Frost Bank and the Pulse EFT Network.
• These included the upgrade of the Bank's Base24-ES/PM system to release 6.4, implementation of the Pulse Direct Connect Services, the Pulse Debit Solutions' Visa Signature Services, and the in-sourcing of Frost Bank's ATM driving from a third party service provider to an in-house operation.
• Provided project management and technical leadership for the development and integration of a Base24 disaster recovery environment to support the CGI Base24 platform migration to Everlink.
• Provided project management and leadership for various projects, including the development of a District Commissioner cabinet.

• Provided organization and leadership to an effort to complete the development of a process and procedures manual for the customers outsourcing program.
• Duties included working with the customer's vendor to define contractually required processes, quality standards, tracking, and process development.
• These duties included leading the migration of the business unit's processes to a new Share Point Governance Library.
• Provided organization and team processes to the business unit that including tracking of the teams work assignments, process development to improve the business unit's maturity, and status reporting on issues involving contractual issues that could affect the units future operations and support role.

• Responsible for the development of the organizations policies and procedures manual, operational guidelines, and completion of all legal activities required for the organizations start-up.
• These duties included development of staffing requirements, organizational structure, development of program management office, and development of individual program offerings of the organization.
• Continued to support the organization as needed providing leadership, organization, and direction.

• The project required development of accurate account tracking processes, reporting processes, compliance enforcement processes, and working with the various corning business units to get all individual interactive user accounts converted to meet a new password complexity requirement and to expire every 90 days.
• It also required that all non-interactive accounts meet the password complexity requirement and to develop a compliance plan to change passwords on a regular basis.

• Held positions on both the engineering and business relationship teams.
• Large Midrange Services had responsibilities for all Tandem/HP, OpenVMS, and iSeries systems totally more than 127 systems supporting mission critical applications.
• Duties required me to interact with other Bank One support and business units, as well as outside service providers.
• Involved in project portfolio tracking, planning, monitoring, and financial management.
• Responsible for planning, tracking, management, and reporting of the technology portion of the unit's budget.
• Engaged in management of business units cost recovery, which required learning how the business units utilized services, developing the total costs to provide the services and a plan to continually track and manage those costs.
• Provided vender management and relations, which included contract and service negotiations, POC development, and software management and licensing.
• Served as liaison with other internal support organizations including IT Supplier Management, Finance, and internal users.
• Acted as Unit's Chief Architect and a non-voting member of Bank One's enterprise architecture committee. This included the development and implementation of system standards and operating standards.
• Provided internal customer support and communications. Including the development and implementation of support processes.
• Responsible for contract resource procurement, negotiations, interviewing and tracking.
• Acted in an advisory capacity to the unit's leadership team in matters of strategic planning, which included development of the unit's long-term system strategy and deployment plans.
• Involved in reduction in the unit's overall technology baseline budget by 11.2 percent from 2003 to 2004.
• Negotiated vendor agreements resulting in long term savings in access of 100M and a cost avoidance of more than 200M over three years.
• Provided program management for the unit's support of a major data center migration initiative.
• Responsible for all aspects of the program, including a program cost control. The program end 2003 one percent under budget.
• Provided recommendations to the unit's leadership team for strategic planning, resulting in the implementation of projects to reduction the number of platforms, and reduced cost.