SUMMARY

• Seasoned and versatile Certified Scrum Master(CSM) and Agile coach armed with extensive experience in Agile project management
• Motivated and Collaborative with expertise in driving the adoption and enforcement of Scrum rules, removing impediments and fostering self - management
• Excels at identifying opportunities for the continuous improvement of the process and add-value to the project by coaching the cross-functional teams with Agile best practices
• Experience in coordinating with the stakeholders and technical teams to ensure the team’s adoption to Agile
• Hands-on experience withWeb-services for data validations, input parameter validations, security constraints, XML, and WSDL configurations
• Expert in creating database tables, joins, indexes, stored procedures, views, triggers, user defined data types and functions in MS SQL server
• Demonstrate strong team player and interpersonal skills with the ability to build relationships across organizational levels and effectively deal with a team comprised of both local team members and off-shore team members
• Experienced in training, implementation, and development of the EDI/XML/B2B process, and ensured all related procedures are correctly sustained among billing administrators
• Good Knowledge on SOA, Web services, Client and Server Side Validations and knowledge on ETL process

TECHNICAL SKILLS

Software Methodologies: Agile (SCRUM), SAFE, Waterfall Model, RUP

Databases: MS Access 2003/2007, Microsoft SQL Server, Oracle 10g

Business Modeling tools: MS Visio, Balsamiq, Rational Rose, Gliffy

Requirements Management: JIRA, Version One, HP ALM-QC

Software, PPM &BI Tools: JIRA, BM Remedy, Clarity PPM, Tableau, Qlikview, Rally

MS Office Suit: MS Excel, PowerPoint, Word

Testing Tools: Bugzilla, HP Quality Center, JIRA, Load Runner

Skills: Client Relationship Management, IT Project/Product Management, IT Process Management, People Management, Strong leader/motivator, Excellent communicator, Team Trainer

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

Agile Scrum Master

Responsibilities:

• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations
• Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
• Responsible for making decisions that can increase efficiency in delivery of quality Retail services
• Track sprint progress and work with burndown charts
• Ensure successful completion of sprints within scope, budget, time and quality parameters
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline
• Work closely with project owner in backlog management and continuous delivery of features
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders
• Ensures that the team is functional and productive; understands incremental delivery and the value of metrics
• Function well in large-scale, highly complex, cross-functional / platform environment including individual performance along with coaching the teams when required
• Maintain relevant metrics that help the team see how they are doing (i.e. backlog tracking, burn down metrics, velocity, and task definition)
• Employed SDLC for monitoring the project and followed the step-by-step procedure
• Provided support for User Acceptance Testing with UAT cases and resolving any issues with the users and performed UAT and participated in writing test plans
• Build and grow relationships with external agencies/organizations to advocate for consumers and guarantee the best continuity of care
• Responsible for Requirement gathering, Business Process Flow, Business Process Modeling and Business Analysis with Document and Records Management
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using MS Visio per UML methodology
• Managed day-to-day project activities and coordinate tasks with other teams
• Experience in executing SQL queries to retrieve data and test
• Experience working with Content Management Systems (dotCMS)

Environment: Unix, Python, HTML, Agile, JIRA, Tableau, UML, XML, WSDL, MS Office, MS Visio, MS SQL Server, SOAP UI, Postman, HP ALM QC, Gliffy/Balsamiq, Rally, Remedy.

Confidential, Atlanta, GA

Scrum Analyst/Master

Responsibilities:

• Coached team members on Agile principles and providing general guidance on the methodology
• Continuously learned Agile/Scrum techniques and shared findings with the team
• Assisted with internal and external communication, improved transparency, and radiated information
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Advanced ability to coordinate cross-functional work teams and drive projects to completion
• Facilitated getting the work done without coercion, assigning, or dictating the work
• Facilitated sprint planning, retrospective and sprint demos
• Helped team to solve problems rather than provide solutions
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
• Provided all support to the team using a servant leadership style whenever possible, and led by example
• Worked with the management for improving process with new ideas for designing future processes of the HIPPA format dealing with EDI transactions, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems on Facets Platform
• API integration changes on the backend with new vendors, third party vendors integrated with our web services using EDI transaction sets
• Participated in the analysis of the existing processing, worked with fellow business analysts in methodology for defining ICD-10 mapping processes anddocumenting business requirements
• Experience in working on clinical and regulatory medical applications
• Prepared and analyzed as is and to be in the existing architecture and performed Gap Analysis
• Assisted the PM on various projects throughout the Project Management Life Cycle (PMLC) including Project Charter, Project Plan and Resource allocation
• Translated the business needs into system requirements, communicating with the business on a non-technical level, and with the System Analyst on a more technical level
• Worked as an interface between the users and the different teams involved in the application development for the better understanding of the Business and IT Processes
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams,State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams
• Conducted re-fresher trainings and gave presentations to the stakeholders regarding the project flows, agile methodologies and business process
• Involved in working with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing

Environment: SDLC (Scrum-Agile), Data Analysis, Data Mining, HP-ALM QC, UML, SQL Server, .NET, MS Word, MS EXCEL, MS PowerPoint, JIRA.

Confidential, Atlanta, GA

Sr. Business Analyst

Responsibilities:

• Provide leadership and direction on complex multiphase projects that improve the quality and effectiveness of the operations, and align with the organizations goals and objectives.
• Managing the overall performance and delivery of cross-functional
• Publicizing the team's progress and successes to make sure they are highly visible to product owner / stakeholders
• Coached teams, Business Analysts, Managers and Executives on Agile values and principles to promote continuous improvement in practices and artifacts
• Managing projects in both Agile and Waterfall development environments
• Performs analysis and documentation for system design as well as on-going documentation of development
• Worked closely with each team to develop their self-awareness as individuals and collectively as a team, their strengths, weaknesses, and sources of motivation so they can reach their full potential
• Worked horizontally across the organization to ensure that business stakeholders were aware of the Agile framework and what will be required from each stakeholder
• Participated in proposed system design and release for Problem Management and Change Management
• Experience in preparing technical documents and adept in technical writing
• Experience in updating, validating and creating process documents and reviewing knowledge base
• Acted as a liaison between the business and software development team while tracking and communicating team velocity and release progress
• Used Interview and Brainstorming methods to gather high level requirement.
• Involved in utilization management trainings including organizational performance measurement systems including expertise in Ecommerce Platform
• Facilitated meetings with SME must gather requirements related to business, data definition
• Prepared monthly Status Reports for Enhancement Requests to the project team that was used in efficient tracking and monitoring of open issues of the project
• Demonstrated ability to craft and present clear, concise and convincing messages appropriately targeted to the specific audience
• Conducted Impact Analysis to check how system will respond to new change request
• Performed manual testing in UAT testing phase and reported the bugs
• Created simple SQL queries over the data base
• Managed and participated in other Continual Service Improvement initiatives
• Assisted the TestingTeam in creating Test Case, Test Script and Test Plan
• Involved in weekly walkthroughs and inspection meetings to verify the status of the testing effort and the project
• Created Requirements Traceability Matrix based on high level requirement including process and project views.
• Worked with UAT team to prepare a user document and business process document for reference.

Environment: Agile, Jira, BugZilla, Oracel.10, Java, MS Office, Rational Requisite Pro, Rational Rose, UML, Quality Control

Confidential

Business Analyst/Quality Analyst

Responsibilities:

• Experience with common Agile practices, service-oriented environments, and better development practices
• Worked with the Business users to understand the user requirements, layout, and look and feel of the dashboard to be developed
• Defined project scope and objectives through internal project management methodologies.
• Established effective communication for the department with consistency across development and business management
• Presentations, recommendations and updates provided regularly to the project executives
• Provide visibility to team impediments/risks and helps eliminate them
• Coaches and mentors agile team members and provides constructive performance feedback
• Responsible for Requirement gathering, Business Process Flow, Business Process Modeling and Business Analysis with Document and Records Management
• Worked with the business community to define business requirements and analyze the functional requirements and gathered the requirement from stakeholder and SME’s
• Analyzed the performance, complex data and reported data & information to effectively determine opportunities to improve outcomes used in the maintenance of organizational performance measurement system
• Analyzed the source data and handled efficiently by modifying the data types
• Developed Dashboards with Quick filters, Parameters and sets to handle views more efficiently.
• Responsible for creating AD group for users to be added to access the dashboard
• Analyzed, documented, and managed all project requirements and changes to requirements throughout the software development lifecycle using Version one
• Assisted QA team in assembling, evaluating, and reviewing testing strategies and test plans.
• Performed Unit testing, performance testing & regression testing and gave feedback to the team on the application performance on both android and iOS mobile platforms
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders

Environment: Agile (scrum-Kanban), MS Project, MS Visio, MS SQL Server, HP ALM QC, Version One, Java Servlet.