Project Manager

SUMMARY OF QUALIFICATIONS

Project Manager professional with 14 years of multidisciplinary IT experience. Successfully leads multiple IT infrastructure projects with teams comprised of business and technology associates using virtual and local communication methods as well as established PMO methods and tools. Exhibits a collaborative work ethic built on values of quality, teamwork and enhancing the customer's business value.

KEY ACCOMPLISHMENTS

• Managed a 97k Extranet Security project for a global manufacturing co specializing in aerospace, defense, security and water management in which FIM UAG was configured allowing external clients self-service and administration.
• Managed 30k Nexus Design and Implementation during a datacenter build out for a pharmaceutical company.
• Program Management of long-term desktop support for prestigious, perfume and cosmetics portfolio client.
• Managed the implementation of national LAN upgrade for 57 locations coordinating 4 stages for each location: site survey, dmarc extension, test turnup, and cutovers .
• Rolled out a national desktop upgrade for a large Insurance company custom pre-configuration in the lab, 40 locations and 3198 units including the 2 week pilot .

• Co-managed a laptop upgrade for 1200 units for a Medical Research co with 9 locations custom, pre-configured image with client provided asset tags, and unit wipe/disposal coordination .
• Supervised a networked jukebox repair lifecycle project over 1,000 units for a national retailer.

PROFESSIONAL EXPERIENCE IT Project Manager II

CONFIDENTIAL

• Worked on a large, PM team 40.9m Window 7 upgrade Agile program for ITO dept. Goal migrate 53,000 desktops and laptops from XP. Managed the upgrade for Retail Lines of Business Fraud, Deposit Ops, Back Office, Specialty Services, ATM Debit Ops, Risk Mgmt, Merchant Services, Loss Mit and 3 Call Centers .
• 1102 migration target buildings including call centers, branches, large and small back office locations
• Consolidating from 8 to 3 images.
• Processed over 4,000 applications through the remediation cycle
• Test Migrate 17,000 users from Avaya IP to one-X
• Test Migrate 56 FIS dept to Cisco 5.0.7.0440 VPN
• Utilized SharePoint to query/maintain machine and user data users and track application certifications
• Assisted business groups to remediate and upgrade incompatible applications.

IT Project Manager II

CONFIDENTIAL

42 multi-million dollar Argo software deployment for Capital One's NextGen Teller/Bic Teller Program.

Responsible for managing IT support teams during 924 branch deployments as well as and providing support to the TranSend Training facilities post new code deployments. Project goals:consolidate multiple legacy systems to a single, enterprise-wise Teller platformenhanced fraud risk mgmt detection/prevention capabilitiesenable Branch Item Capture BIC , automating the manual paper-based process for accelerated check clearing to reduce float

IT PC/ Project Management

CONFIDENTIAL

• Responsible for managing, directing and overseeing the operations and administration of assigned projects and programs. Provide visible leadership, accountability, and authority over projects delivered to Insight clients. Multiple short-term, long-term and lifecycle IT projects for a variety of clients including:
• Managed a 22k WCS to Cisco Prime infrastructure migration and configuration with a remote team.
• Managed a 20k Citrix Upgrade from Citrix Presentation Server to XenApp, included deploying SQL 08 R2, and a XenApp 6.5 Farm, Data Collector 6.5, Web Interface 5.4 and Licensing Server.
• Other projects include: installation/support of end user devices, network infrastructure, mobility, telephony, data center build out/upgrade, and management of IT support teams.

IT Project Coordinator

CONFIDENTIAL

• Responsibilities included: resource management scheduling created SOWs, proposals, RFP responses, training materials and PMO process/methodology.
• Authored/Presented SharePoint package to Sales reps.
• Authored/Presented 10 PMO documents implemented by regional PMO.
• Projects include: SCCM design implementation, Service Desk/CMDB/Spectrum/eHealth installation, national pc and laptop rollouts, network upgrades and VPN configuration/installation, portfolio operations and ad hoc projects.
• Assisted with transitioning staff to CRM and Livelink software.
• Authored over 300 SOWs/proposals.

Network Technician CONFIDENTIAL

Daily Responsibilities: install and support the various software used by the bank staff Client Access, Moody's, Synergy, Storeforward, Payplus, Calyx, Outlook, TMR, Jack Henry Banking Silverlake , etc and maintained pc hardware. Projects: edit current or write new department documentation, learning Exchange to help support Outlook w/ Tumbleweed, TMS backup software, evaluate/test ACT2007, DoubleLook Companion Link, and travel to new sites for network installations.

Server Engineer II CONFIDENTIAL

Daily Responsibilities: managing the AZ server room, but also worked in CA. PA. Special Projects include collaboration with: Balboa developers/mgmt on OCR, Rembrandt Data Center build out Change Mgmt on new ITMC format published user docs for my peers and w/ network control to prove need for upgraded networks in 3 sites. Lotus 6 db design. I worked with Prop Mgmt to create RSO Server Pkg to reduce missing/incorrect hardware created and presented cost analysis for Blackberries and assisted Network in installing new network wireless AP's in Airside site. TROUX intro, training and utilization for engineers was site rep on security server patching team worked with Info Sec on various server compliance issues and with the NOC dept for runbook, alerting issues, IP requests and metrics tracking.

CHL IT Campus Associate CONFIDENTIAL

IT Campus was a paid, year long, IT educational program. Coursework included: 26 classes and four internships: End User Support, Network Administration, IT Project Management, Enterprise Service Engineering. Resulted in 4 job offers.

Previous positions from 1996 2001 represents a transition from Secondary English Education to business and then more specifically Information Technology.

SYSTEMS / SOFTWARE: