PROJECT MANAGER - Information Technology

• Result-oriented PMP SCRUM Master certified IT professional managing and leading IT projects using PMI and agile/scrum methodologies, handling client management reporting and PMO/software process implementation.
• Certified Implementer Auditor, conducting internal audits leading organization to ISO 9000 and 27001 certifications. Experienced in working with onshore and offshore teams based in US, UK and Asia and communicating with technical and non-technical personnel / teams in matrix and projectized structures.

AREAS OF EXPERTISE:

• Project Planning Monitoring
• WBS Activity Planning
• Budget Control
• Risk, Issue, Change, Dependency Management
• SRS SDLC Documentation
• Scrum Agile Roll-out
• Agile Methods SCRUM, RUP, XP
• Scrum Ceremonies, Tools and Templates
• Software Processes Metrics
• Program, Project Iteration Reporting
• Tools: MS Project, JIRA, Rally, Team Track, MS Visio, UML, ErWin, MS Office, PMF

Accomplishments

• Supervised large scale complex technology projects including ERP systems, Web sites, Web Portals, E-learning tools and products and Process Automation applications, ranging from USD 0.5 M 8 M , for a diverse clientele including: Express Scripts, Kaplan Inc., National Health Services-UK, United Nations Fund for Population, United Nations Fund for Development, ARAMCO, Data Communiqu and various government agencies and departments.
• Formulated software development processes, quality management processes and measurement metrics leading a software house t ISO-9001 and ISO 27000 certifications.
• Spearheaded technical support operations of a software development company with responsibility of managing complete software development lifecycle for multiple projects and technical operations with a team size of over 20 resources.
• Trained and mentored project teams in Agile and Scrum adoption in various capacities.
• Received the Ikonami Award for contribution in process development and compliance management.
• Earned Silver Medal at graduate school for excellent academic performance.

Professional Experience

Confidential

Project Manager Consultant

• Monitor project development and deployment schedules, financial health and benefits realization for assigned projects from inception t closure through all the SDLC phases.
• Manage and oversee project plans, IT tasks and components for project scope.
• Manage the project schedule, cost/budget, staffing needs and review project forecast using project plan and organizational data and tools.
• Manage Project/Portfoli level Risk, Issue, Change Control and Dependencies.
• Create and distribute project communications/plan and performance reports on a consistent and timely basis.
• Perform IT PMO activities t ensure compliance and conformance t IT Governance.
• Socialize Project specific Agile or Traditional process roll-out with the project team and stakeholders
• For Agile projects using Scrum, worked as the Scrum Master and facilitated Scrum Ceremonies and established the Scrum process and artifacts.
• Facilitating Roadmap Planning, Project Planning, Release Planning, Iteration/Sprint Planning, Elaboration sessions, Backlog grooming with Product Owner/Business and stakeholders.
• Supporting on-boarding and training of new teams in Project Inception phase / Sprint Zer.
• Preparing process and project documentation and presentations for project kick-offs retrospectives / Lessons learnt sessions. Deliverable reviews, demos and trainings.

Key projects:

Next Generation Auto-Product Selection enhance existing systems to ensure 100 auto product selection for PA and Claim processing

Coverage Review application re-write:

• System Re-write and upgrade in Pega and legacy system and users retirement.
• Case Life cycle and Management, Fax and Letter Generation for physicians and patients, Batch processes, Administrative Tools and configuration, Web Services upgrades,
• User Administration and Privilege Management for Internal and External ESI clients

Communication Central Multiple phases:

• Centralized communication management system for client outreaches through IVR, WEB, AOM, Print channels
• Dashboard Health monitoring system for communication gateway with real-time alerts and configuration
• Configuring and developing Client Specific Outreaches
• Patient Self-Service Web enable ESI Specialty patients to place online orders for Specialty drugs via the ESI member website
• Patient Self Service IVR enable ESI Specialty patients to place orders via ESI's IVR system
• eSD early adopt eService Delivery system's Prior Authorization functionality upgrade for post-merger Medco and ESI backend integration
• Medc Finance Product Suite upgrade - Enhance financial products suite, code drops fast tracked from a quarterly/ bi-annual deployments to bi-weekly/monthly releases using SCRUM

Confidential

Project Manager

• Managed multiple IT initiatives from inception t closure, using waterfall and SCRUM methodologies.
• Collaborated with Business, Product Owners, vendors, IT teams for on-time and successful project delivery.
• Leading discovery sessions, scoping, project planning with high and detailed level effort estimations.
• Release Sprint planning for new business features, performance optimization and refactoring.
• Coordinate with Product Owner for backlog grooming, release planning and defect prioritization.
• Prepared detailed project plans, including quality, communication, resource risk mitigation plans.
• Developed high level WBS and Release plan t inform Sprint planning, code drop and actual deployment.
• Maintain Risk/Issue/Dependency Log for all on-going projects.
• Mentored the team conducting preparatory sessions for Sprint planning and Story point estimations.
• Maintained agile workflow planning board for progress and burnt down rate.
• Actively participated in the story capture sessions, created wireframes and workflow diagrams.
• Presented project sprint status, end-user training product demos t senior management.
• Participated in process improvement endeavors for production support, software deployment, QA and release management functions.

Key projects:

• Institutional Student and Admin Portal: Enable international and US Med and Nursing schools t provide study material, simulated exams and conduct diagnostic and actual tests for their students.
• Workflow Automation for Live/On-site Study courses: A large scale test taking and event management tool, custom built for Kaplan centers offering live programs t imitate the real test taking experience.
• E-learning products: Projects for developing Custom e-learning products developed for international and US schools. Including the popular Kaplan brand Online Prep USMLE Steps 1,2,3 products for the Confidential market.

• Back office and Website Optimization and Stability: Extensive code refactoring, optimization and infrastructure upgrades both at the hardware and database level t improve stability of the back-office systems and website during the peak enrollment and back t school seasons. Process Improvement initiatives for SDLC Process:
• Online Center: Kaplan's new student destination for accessing online course materials and social networking tool sold with select product lines. Production Support and Release Management operations: Kaptest.com: Managed Production Support sil using agile inspired principles for routine product enhancements, handling outages/downtime and emergency releases for all the business units and Kaplan centers served by Kaptest.com. Truesight Implementation: Implementation of a third party turnkey solution capturing and securely storing real-user Web activity on Kaptest.com.
• Website re-design and SEO optimization projects:
• FLaMe Fast Lane for Med FLaW Fast Lane for Law A large scale e-commerce initiative introducing a new enrollment process on the website for selling products in an 'a la carte' manner.

Confidential

Project Manager

• Tracked and presented project status, milestone progress and team performance t senior management.
• Performed effort estimates and developed WBS, product backlog, project plans and use cases.
• Defined project scope and managed requirements and customer change requests.
• Used Agile/Scrum methodology and prepared task lists, product backlog and managed daily meetings.
• Kept active liaison with customer and users for releases, deployment and product backlog.
• Planned project activities and coordinated onshore and offshore teams t meet difficult timelines.
• Worked as Scrum Master facilitating team in sprint planning, backlog tracking and daily scrum meetings.

Key Projects:

• MAGExS: Motors and Generators Expert System An expert system for preemptive maintenance of large motors and generators. Developed for the world's largest oil corporation, ARAMCO. Deployed at a plant serving more than 70,000 motors and generators.
• ERP for multiple manufacturing units A customized ERP product composed of Integrated Accounts, Production, Inventory, Procurement, Sales, Fixed Assets and HR modules. Designed with multi-tier architecture and Microsoft .NET framework 3.5
• Graph Builder A chart publishing tool for Data Communiqu a Confidential
• based financial publishing firm. Adobe Illustrator plug-in, C and .Net 3.5 was used to generate several categories of charts with facility to design layouts with flexibility
• Online Banner Designing Tool An innovative online graphics and banner designing tool for a US based company which prints banners for exhibitions, tradeshows and seminars. 06/08 to 09/08

Confidential

Technical Manager Support operations Head of Department

• Managed on-shore and off-shore technical teams providing technical support activities: Requirements Management, Client Engagement, Product Maintenance and Technical Support functions for end-users in Confidential.
• Additional role as Project Manager for Quality Council responsible for developing and implementing quality and information security systems software processes for certifications of ISO 9001 and 27001.

Confidential

• Established the Technical Support department from its inception, as head of department project manager
• Managed multiple projects, teams and operations for supporting web-based products and their integrations
• Catered services for over 0.6 million online users in National Health Service UK, maintaining the Customer Response Time SLA within 24 hours, for 3 years.
• Directed strategy planning team formation performed effort estimations, change management, risk mitigation, WBS, work allocation prioritization, scheduling, product deployment, and user acceptance.
• Liaised with Clients and Technical teams for new requirements road map, product development, process / workflow improvements, SLA and KPI management, and gave presentations t stakeholders for: HR Career Pay Progression, Learning Management System, 360 degree Evaluation products.
• Conceptualized and designed a generic CRM model which resulted in 60 reduction in software development and QA effort, now adopted for all Software Products being developed by the organization.

Confidential

Project Manager

• Set up and spearheaded the firm's Software Process Group Quality Council , as a project manager Head of Quality Council , for implementing quality and information security management systems processes.
• Won ISO-9001 and 27001 certifications for the organization, clearing audits for 3 years in service.
• Performed Gap Analysis, Risk Management, Process Evolution and Implementation Formulation of Policies, Procedures, Monitoring and Measurement Metrics for Quality and Information Security Systems.

Confidential

IT Specialist

• Responsible for Project Planning, Execution Control for software projects. Conduct Requirements Gathering, Size Effort estimations, Project proposal, WBS plans, User Acceptance Training with active Stakeholder interaction and Contract Negotiations. Develop and Track project performance baselines and Management Reporting. Mentoring the development team on architecture, design and quality aspects of projects.
• Conceptualized and developed working baseline for Gender Management Information System worth US 1 million, for social indicators with trend analysis, in Visual Basic, MS SQL Server and Crystal Reports.
• Delivered a complex prototype in a tight timeline, with dual role of IT Project Manager Technical Lead.

Confidential

IT Consultant

Carried out Systems Analysis, Application Architecture and Database Design with SDLC documentation using UML in Rational Rose. Developed the functional prototype using Visual C , MS SQL Server, and Crystal Reports for an Arms License Application Management System for client acceptance by the Home Department.

Software Engineer / Team Lead

Confidential

• An ERP designed t suite mid-size manufacturing industries. Manages the data and processes by automating entire organizational functions. Supports multiple locations through live and replication based connectivity.
• Performed feature based cost benefit analysis t identify, develop and prioritize product backlog.
• Developed WBS, project and resource plans, effort estimations and configuration management procedures.
• Managed complete product development lifecycle and supervised ERP teams for three implementations.
• ProMIS Project Management Information System
• An application developed for United Nations Development Program for managing and auditing project activities, budgets, resources, personnel and funds for its nationwide project offices, government organizations and NGOs.
• Gained consensus of stakeholders at a national level, for requirements acceptance and implementation.
• Used Spiral methodology with waterfall in each iteration for project execution.
• Conducted peer reviews and code reviews of all technical artifacts
• Process Automation Applications
• A suite of process automation applications designed for interior ministry. Applications included Arms Licensing system, Visa Extension, Email Security, Helpdesk Management and high profile Criminal Record Management.
• Managed multiple cross functional teams with responsibility of planning, scheduling, task assignment, quality assurance, releases, team, client and management communication and delivery of all solutions.
• Worked as a team lead facilitating team for design and development of critical application modules.
• Coordinated with different government departments t obtain final client acceptance and signoffs.
• MIP: Medical Insurance Plan
• An application developed for automation of the medical insurance claims reimbursement process for employees of United Nations Development Program. Software was later customized for Malaysia and Thailand offices.
• Actively interacted with stakeholders for requirements gathering, UAT, end user training and rollout.
• Planned project activities and inter-team coordination and used XP practices t design and deliver the application in a very short time.
• Introduced a new scalable architecture and implemented it hand in hand with the software architects.
• Conducted technical documentation, design and code reviews and provided technical guidance t team.
• Executive Information System
• Executive information systems with dashboard style decision support system for a large corporate.
• Analyzed data structures from multiple databases t design a robust and high performance Executive Reporting and Information System.
• Analyzed customer business and reporting requirements and designed a highly efficient reporting engine t generate robust, accurate and comprehensive reports with high efficiency.
• Used crystal reports advanced features and MS Visual basic t develop dash board style reporting engine.

Confidential

• CMM Based Assessment for Internal Process Improvement
• Participated an in-house project CMM Based Assessment for Internal Process Improvement for identifying gaps in software processes of the company.
• Analyzed internal process through observation, questioners and project postmortems.
• Developed process assessment report indicating areas of improvement and recommendations for enhancing productivity through a gradual roadmap towards achieving ISO certification and CMM Level 3.

Confidential

• A custom ERP with advanced searching and navigation features automating the entire spectrum of business processes.
• Performed analysis and documented and design UI, database and architecture design
• Developed Sales, Inventory, Dispatch, Finance, HR and Payroll modules of the ERP
• Work with Microsoft Technologies using Visual C , Visual Basic, MS SQL Server Crystal Reports.
• Extensive use of OOAD, OOP, UML, Rational Rose and ERWin.