ACCOMPLISHMENTS

• Managed the infrastructure deployment and re-architecture globally for high availability and scalability - in a year marketed over 5 new products with effective technical and business support in place.
• Program managed the implementation of the VoIP NextGen technologies the solution framework dramatically improved existing network infrastructure capabilities and QoS. Integration with existing CRM/ERP provided management with the financial data/reports to reduce operating costs.
• Implemented a Decision Support System on an Oracle 8i database with complex OLAP BI queries and reducing the need to hire contractors for reporting and data analytics saved the company 400k in annual fees
• Managed Data warehousing project over 1M as part of team PAM to Portia conversion with custom accounting controls and reporting 10K, etc .
• Successfully implemented an integrated ticketing Remedy CRM
• Successfully ERP Integration - an end to end solution that facilitates an enterprise view of proposals, projects, assets and operational demands from the top down and bottom up into a series of front end web-based screens and dashboards.
• Improve the customer experience - Identify mitigate unnecessary drivers into cost centers that affect process' Critical to Quality.

WORK EXPERIENCE

Sr. Project Manager

Confidential

• Managed the efforts to develop and implement fail over disaster recovery strategies for the company wide IT unit.
• Created test strategies for disaster recovery plans. Collaborated with the IT team to create Run Book procedures for all critical applications and systems processes. Executed Table Top resting and refined disaster planning procedures as necessary.
• Implemented and Configured MS Hosted CRM Dynamics for Sales Marketing teams.
• Managed the re-architecture of Company Web Site. Vendor management.

Project Manager

Confidential

• Program managed the implementation of global OSS to improve networking, service fulfillment, service assurance and the customer experience via Cloud CRM.
• Constant collaboration with Senior Management and other cross functional leaders to define and implement BPM improvements using ITIL practices.
• Program managed VoIP NextGen GCS initiative to revamp existing telecomm infrastructure to reduce COTS via sophisticated algorithm BI to determine Least Cost Routing.
• Project managed the implementation of Remedy telecom ticketing CRM which includes the integration with existing ticketing CRM Interact .
• Recipient of Key Contributor Award for on boarding of GCS NextGen solutions .

Project Manager

Confidential

• Liaison between Business and Service Providers. Vendor/Procurement Management SOW, Contracts, issues, etc .
• Employ and coached PM's and functional managers to EPMO's governance policies, procedures and standards. Facilitate coordinate status meetings. Maintain SharePoint project document repository.
• Facilitated global cross functional teams for development of customized PPM workflows Demand and Project Management modules and managed the technical development of PPM. Project managed simultaneous development of IT applications 3rd party integration for consistent and accurate data, automated workflows, reporting and financial quality management
• Reconciled timesheet data from PPM and FieldGlass for Steering Committee part of cost management .
• Project managed w/ some hands-on development of PAM data validation scripts and on time submission for government reporting. Responsible for financial transaction cross reference with multiple teams for SOX compliance
• Collaborated Managed the phase gate review for capital >1M lights-on projects using HP PPM.

Senior IT-Web Analyst

Confidential

• Worked with various business units to get their products online through various e-commerce initiatives including customized storefronts and online catalogs for a wide assortment of home products testing of stand-alone offer pages to determine the most effective method for delivering a marketing message and promoting offers on third-party sites that ultimately required processing through the RD fulfillment system
• Implemented advanced search capabilities and added new marketing tools to e-commerce web site. The enhanced search tool and marketing tools e.g. gift registry greatly increased sales. Exposure to web services.
• Enhance existing Visual Basic.Net applications. Maintain SQL Database web sites

Project Lead - Business Analyst

Confidential

• Participated in a highly visible technology reengineering effort by designing and coding an object-based application VB6.0, ASP, HTML, JavaScript, VbScript, Crystal Reports Web Component FoxPro that intelligently retrieved disparate data and transformed into an SQL Server database.
• Worked with Business Analysts and managers to develop detailed business requirements data architects to improve data access performance and QA personnel to create end-to-end system tests to ensure that the application functioned in accordance with the specifications
• Designed comprehensive financial detail reports and statistical reports using Crystal Reports 8.0 and Pivot tables.

Programmer - Business Analyst

Confidential

• A lead member of Data Warehouse project. Conducted user interviews to clarify applications functional requirements. Coded, tested and debugged applications. Document requirements using Use Cases.
• Maintained SICS Reinsurance system developed Eztrieve programs.

Programmer-Analyst Confidential

Successfully normalized a large Paradox database to produce high visibility reports. Assist in the implementation of company's internet web site. Analyzed the infrastructure for successful deployment of internet.

Developer- Senior Systems Analyst Confidential

Designed, developed and implemented client-server application to collect and collaborate information for a more efficient registration process. Produced analytical reports for senior management which were used for improved business strategies, e.g. develop more effective marketing strategies.