SUMMARY

• Expert IT Department and Project/Program Manager with extensive management and leadership experience to lead endeavors in both waterfall and Agile Scrum methodologies. Proven ability to manage teams, stakeholders, vendors, clients and sponsors. Manage projects/programs on time and on budget.
• Certified Project Management Professional PMP . Certified SCRUM Master CSM
• Excellent leadership and team-building skills. Managed teams on shore, remotely and off shore.
• Experience leading projects and programs within Waterfall and Agile/SCRUM SDLC methods.
• Experience managing the startup and maintenance of Web, Mobile, Intranet, and Citrix environments.
• Managed resources, consultants and vendors in projectized and functional matrix environments.
• Strong interpersonal skills - motivational, negotiation, listening, judgment, conflict management.
• Extensive use of MS Office and other planning tools TFS, Rally, Daptiv, HP-PPM, Sharepoint .
• Maintained program level budgets, reporting financial information to all levels.
• Extensive customer, C-level, client, user and business partner facing experience.
• Excellent organization, verbal and written skills. Able to work in a constantly changing environment.
• Proven implementation skills. Ability to work under pressure and deadlines. Frequently Multitasked.
• Experience with outsourcing initiatives from concept through transition, managing the group thereafter.
• Extensive Life Insurance and annuity experience.

Experience

Confidential

Senior Project/Program Manager, Scrum Master

• Senior Project/Program Manager and Scrum Master for all application development projects supporting specific high security systems for the City of New York. This includes 24/7 production support.
• Manage Intranet and Mobile environments. Manage teams to support both environments for new development and production support. Currently managing the application development program for new Windows Native Application platform for Phone/Tablet and a new Business Intelligence environment.
• Manage large scale new product/feature projects and frequent deployments for small enhancements and production support within an Agile Scrum SDLC. Maintain 24/7 level one support.
• Currently managing on shore, and remote teams.
• Manage projects using MS Office 2013 , MS Project Server and Team Foundation Server, SharePoint.
• Maintain/manage PM activity such as Risks, Issues, Change control, Scrum life cycle, communication.
• Produce program level reporting on health and financial status both fixed fee and time material

Confidential

Program Web Based Illustrations

• Program Manager for all projects under Web Illustrations program.
• Maintained client and vendor relationships participated in strategic planning and overall collaboration between the client and other vendors. Managed on shore, near shore and remote teams.
• Manage projects using NTT Data tools, SharePoint repository and extensive use of MS Project 2010.
• Report status to clients and senior NTT Data staff. Create various financial reporting and matrixes.
• Maintain/manage PM activity such as Risks, Issues, Change control, SOW and overall project health.
• Maintain Program level reporting and management to various Illustration technical teams.

Confidential

• Project/Program Manager and team manager/ Scrum Master for program CPRR-Central Payments.
• Maintain client and vendor relationships participate in strategic planning and overall collaboration between the client and other vendors including PMQA and a major bank.
• Lead a team of Informatica developers with interfacing using EDI, BAs, QA, infrastructure and overall management of the project using Agile/Scrum methodology. Provide leadership and guidance.
• Scrum Master for the team carry out daily Scrums, resolved issues, enforce agile methods.
• Managed project using the Rally Agile management tool and extensive use of MS Project 2010.
• Report program status to clients and senior NTT staff. Create various financial reporting and matrixes.
• Maintained and managed PM activity, risks, issues, change controls and overall project health.
• Maintained user stories, backlog, iteration burn, problem/conflict resolution and overall moral.

Confidential

Project Manager

• Assumed responsibility for Program Montana which entails various projects centered on the conversion of over 160,000 Citi accounts to Fiserv systems. Assumed Program responsibility for new web based user experience for core trading system.
• Assumed responsibility in other client facing and infrastructure projects including another client account file conversion, data center move for four major clients and web product systems.
• Assumed responsibility for Program OneView which had continuous improvements to new user experience to core trading system. This also included onboard clients to new user experience.
• Created project management plans scope, time, cost, procurement for various projects in-flight.
• Created/maintained project schedules, in both MS project and Daptiv eProject maintaining tasks, resource usage, capacity planning, risks, issues and change controls.
• Manage projects in waterfall SDLC and full cycle Agile/Scrum methodologies. Acted as Scrum Master.
• Work closely with analyst and development teams applying overall project/program leadership.
• Managed on shore, remote and off shore development and testing teams.

Confidential

Senior Project Manager

• Temporary Assignment - Senior PM Consultant at MEDCO in Franklin Lakes NJ.
• Assumed project management for 2 major multi-system Projects in support for federal HIPAA.
• Worked closely with application managers and directors in acquiring project status.
• Maintained project plans for tasks, resource management, risk/issue and change control.
• Created Bi-weekly project artifacts to Portfolio Director for executive reporting on portfolio health.

Confidential

Project Manager

• Temporary non-paying assignment to set up project management plans and mobile WEB projects.
• Provide project management artifact updates as needed for WEB/WAP on a part time basis.
• Created project management plans scope, time, cost, procurement for various projects in-flight.
• Created project schedules, WBS', which included cost and resource allocations.
• Created templates for project management plans and schedules for future projects.
• Established project policies for company to follow.

Confidential

Senior Project/Staff Manager/Scrum Master

• Temporary non-paying assignment to help a family business with an application re-engineering.
• Managed a small development/Scrum team to re-platform an old Unix based inventory/mail order system to a .NET SQL client/server WINTEL platform. Provided leadership and vision to team.
• Project managed this endeavor, collecting and documenting requirements, User stories, and Scrum tasks. Conducted daily Scrum, bi weekly reviews, planning and retrospective. Maintained Sprint Burn down and sprint velocity.

Confidential

Senior IT Project/Department Manager

• Department manager for programming, BA, SA and QA staff to support Commercial Auto insurance.
• Provided leadership, career guidance and development to staff including performance reviews, mentoring, promotions, and compensation determination resulting in increased staff productivity.
• Manager of Property and Casualty insurance projects from concept through completion. Proven ability to effectively manage concurrent projects involving multiple systems and IT departments home and remote supporting Claims, Reporting and information to various systems.
• Extensively used project planning tools MS project, Lotus Notes, risk management.
• Managed cost budget to allocate overall cost estimate to individual tasks.
• Produced project status reports, managed the team and resolved daily issues with emphasis on waterfall, agile, SDLC and PMBOK processes. Proven ability to deliver quality applications, solutions and improvements through well managed on-time, under budget projects.
• Maintained 1.5 million dollar budget for discretionary and production support and capacity planning.
• Managed staff in all major software releases, under SOX guidelines including project management, following Standard SDLC, PMLC, formal change management and issue tracking.
• VM: Performed vendor management with the infrastructure outsourcing vendor to execute a complete hardware refresh for all Commercial Auto environments.
• DR/SOX: Member of IT Disaster Recovery and SOX supervisory committees which ensured regulatory compliance and disaster recovery.
• Mainframe: Responsible for all mainframe COBOL applications used to communicate and pass data among 17 other systems via MQ series.
• VPN/Extranet: Responsible for 7 .NET WINTEL Citrix environments supporting Commercial Auto, consisting of 33 GTS and application/database clusters, and DMV extranet. Managed a complete hardware refresh that included upgrades to SQL server, IIS, MS 2003 Server and MS .NET 2.0.
• Testing/QA: Managed HP Mercury WinRunner /LoadRunner performance testing and QA testing.
• Reporting: Served as Senior Project Manager for a new enterprise wide reporting platform that transferred policy information in XML to Data Mart Star format via ETL, Informatica and Operational Data Store ODS . Applied Agile SDLC for ETL Informatica mapping development.
• AXA-Equitable

Confidential

Worked in various roles of increasing responsibility from developer to project/department manager with 16 direct reports and a two million dollar budget for project and product delivery impacting over 10,000 sales associates. Managed additional resources in a functional matrix environment on a project by project basis.

IT Manager / Project Manager

Confidential

• Results driven project manager from concept through completion.
• First-rate skills in directing full cycle/phase for complex multi system applications and initiatives.
• Proven ability to deliver quality solutions through well managed on-time, under budget projects.
• Developed business cases with emphasis on Enterprise IT Governance and ROI.
• Managed scope, time, cost and risk. Followed PMBOK guidelines
• Managed new product and web projects including web services in waterfall and agile SDLC.
• Extensively used project planning tools MS project, HP-PPM, Risk management, CA Unicenter.
• Managed teams in remote/offshore locations.
• Successfully managed a Department of developers/analysts/IT professionals consisting of employees and onshore/ offshore consultants. Managed 16 employees over a 5 year span.
• Provided leadership, guidance and individual development to staff. Conducted performance reviews, mentoring, promotions, and incentive compensation determination. Held effective staff meetings.
• Responsible for 17 sales illustration systems supporting 36 insurance and annuity products. Platforms included desktop, .NET web, J2EE and Main frame, Databases included Access, SQL Server, Oracle.
• EAI: Managed application development personnel who analyzed and coded interfaces in J2EE between AXA systems and Enterprise Service Bus as well as some direct connectors to mainframe-based administration systems. Implemented and project managed J2EE/UNIX applications supporting policy information downloads from mainframe and Siebel systems.
• Budgeting: Responsible for budgeting and forecasting projects including time/cost estimates, financial / project status reporting, Enterprise Governance project proposals/prioritization, re-forecasting, change control, annual salary/overhead/recurring costs forecasting, RFIss/RFPs, IT contracts, etc.
• Siebel: Solution Delivery Manager for the Siebel E-Mail notification application which entailed rollout of E-mail marketing capability to our Sales Force, which included web services to establish communications and data transfer between the Siebel CRM platform and the .NET Campaign Management/E-Mail marketing systems. Performed extensive vendor management.
• Testing/QA: Managed HP Mercury LoadRunner performance and QA testing in various environments.
• VM: Vendor Management for all outsourced components. Worked closely with vendor partners and AXA management to insure successful knowledge transfer of various systems.
• Mainframe: Managed staff and System Mainframe components COBOL for downloading Life and annuity product information on client policies for re-illustration of products.
• Change Mgt: Managed systems through the complete SDLC, using best practices and various software tools like MS Project, CA Unicenter, HP-Project Portfolio Management, Livelink, and IBM Lotus Notes.
• Committees: Participated in several committees - employee development, PMO, process improvement.
• CMMI: Helped the company achieve CMMI Level 2 certification.

Project Manager

Confidential

• Assumed responsibility for all illustration development. Managed a staff of 7 developers/analysts.
• Managed projects using a formal Project Management Waterfall methodology.