SUMMARY

• Combining 16+ years of experience in IT with expertise in delivering complex and large projects and programs, high scalable and high performance software applications, e - commerce sites, and telecommunication applications.
• Led and coordinated multiple cross-functional teams, both business and technical. Results-oriented, innovative, very enthusiastic, hands-on, coach, with ability to empower and coax the team to reach the goals, building and environment guided by trust, autonomy, and purpose.
• High maturity of conflict resolution, effective communication, and negotiation.
• Consultative product manager with track record of cross-selling additional services to garner hundreds of thousands of dollars in additional client deliverable.
• PMP Project Management Systems, Migrations, Account Escalation Procedures Upgrades Cost/Benefits Analysis, Deployment Risk Management, Capacity Planning, Staff Management.
• Skilled at leading teams to higher levels of project delivery including project management offices, governance, methodologies,, tools, mentoring, coaching, assessments, and quality reviews.
• Directed project management efforts to provide increased project delivery, more consistent communication, and higher project maturity through the implementation of the PMO.
• Program/Project Management
• Led and coordinated management of multiple related projects directed toward strategic business and other organizational objectives
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization
• Utilized Microsoft Project and SharePoint to manage projects from initiation to planning to closure
• Waterfall, Scrum, Agile Methodologies
• Technical Implementation of Enterprise Software
• Implemented Enterprise software solutions for large companies
• Experience with implementing multiple technology solutions
• Documentation, & Communications
• Extensive experience in creating Business Requirement Documents (BRD), Use Cases, Business Systems Design, Project Plans, Requirements Traceability Matrix throughout the Life Cycle of a project
• Exhibited strong Interpersonal, Communication, and Leadership skills
• Created and presented various presentations for internal stakeholders and external customers

PROFESSIONAL EXPERIENCE

Confidential, Chicago IL

Sr Project Manager/Scrum Master

Responsibilities:

• Coached and mentored the entire division about Agile methodology and Jira (Agile tool) usage
• Oversaw the daily scrum calls and maintained an impediment log to resolve issues in a timely manner
• Organized and managed the Sprint Planning/ Demo and Retrospective activities at the end of every Sprint
• Managing three scrum teams (onsite and offshore) including Developers, Business Analysts, System Analysts, Technical Architects, Integration team and the QA team
• Provide regular updates to the executive management and steering committee about the project health in terms of scope of work, budget, timeline, quality, risks, strategy, resources, etc.
• Performed in-depth root cause analysis whenever any User Story failed and for any general issues
• Organized the Scrum of Scrums (SoS) calls and escalated all cross-track issues and facilitated inter-track issue resolution
• Managed the Sprint cycles, testing and defect management using Jira
• Customized Jira Boards to implement Agile best practices
• Worked closely with the Product Owners to finalize the business process flows and groom the Product backlog
• Escalated issues related to resources/ budget/ project scope proactively to the PMO and worked on resolving the issues.
• Worked with Product Owners, Application Managers and other Scrum Masters to facilitate delivery of the projects on time and in good quality
• Communicate on any deviation to the plan tactically and provide strategy to build gaps. Working with multiple vendors involved in the projects to align the project timelines for the Engineering Team.
• Derive reasonable Scope, Resource requirement, time frame for E2E Design, Development, Integration, Testing and Deployment.
• Identify and plan for key Risks, Issues and Dependencies (Internal and External)
• Working with multiple vendors involved in the projects to align the project timelines for the Engineering team. Manage multiple projects with tight deadlines.
• Assist the product owner with keeping the backlog groomed.
• Managing and leading end to end all Project deliverable for 3 different projects, during the same period of time.
• For every Quarter, scope in the projects for the release in the CMS tracks, provide estimates, get budget approved, and allocate resources for each project.
• Manage the day-to-day activities of the engineering team within an Agile environment and provide effective communication to the stakeholders on the progress made.
• Collaborate with cross functional teams, build schedules and plans; Identify, manage dependencies with other internal or external teams. Work with the Scrum team and with non-agile teams to align deliverables.
• Ensured that projects are executed to corporate standards and processes and are in compliance with Organization Project Management Methodology and Key Controls.
• Scheduling and Conducting meetings with the BSA’s of different teams (SHOP, BUY, OMS, Endeca, Solr, Akamai, etc.) to address dependency issues.
• Creating customized reports, charts, and dashboards in Adobe Analytics which can then be used by senior management to take important business decisions. These reports are totally based on the business needs laid out in the beginning.
• Confidential is a business-to-business distributor of products used to maintain, repair or operate facilities. Millions of businesses and institutions worldwide rely on Confidential for its products. Customers are placing orders using many channels of which ecommerce is one.
• The scope of the Adobe Analytics Project is to collect information about the user behavior on the Confidential .com application in Adobe report suites for further mining and decision making purposes
• Improved Search functionality with integration of 3rd party tools like Inbenta, Solr and Endeca.
• Registration by email for guest users.
• Web Hierarchy with N tiers
• Bongo project for export orders.

Environment: Java, J2EE, Spring Framework,SQL.Unix Scripting,Junit,Mockito, Spy, HTML,CSS, Java Script,JQuery, AJAX/JASON, JSP, Hybris(HMC,HAC,CMS), EclipseIDE, Jira.

Confidential, Pleasanton CA

Project Manager/Scrum Master

Responsibilities:

• Leading Stakeholder Engagement meetings to ensure the Product Owner understands the business goals, requirements to effectively write user stories and define the acceptance criteria
• Chartered to manage key programs right from program assignment till successful delivery, deployment
• Managing, leading and coordinating a global deployment team US, India, Philippines.
• Well versed with On-site, and off shore team mngmt/collaboration model, timely quality project delivery, are some of the responsibilities on my job.
• Proactively identifying dependencies across Scrum teams within a program before and during the release planning event in order to deliver the program in a timely manner
• Track and communicate team velocity and sprint/release progress
• Working with 2+ scrum teams to define/groom product backlog and identify cross team dependencies
• Effective management of team and vendor resources to align with the program goals.
• Coordinated dependencies and synergies across activities of multiple workgroups.
• Built and maintained an extensive network of production and development partners; Leverage this network strategically to produce high-quality solutions.
• Timely client issue resolution as per the SLA
• Projects like Reordering navigation menus so that a customer's favorite departments appear first One-time coupons sent out to frequent shoppers for special events, such as birthdays or Christmas. Point-accumulation programs that points for every dollar purchased.

Confidential, Middletown NJ

Sr. Project Manager/Scrum Master

Responsibilities:

• Lead first ever End To End project team in organization.
• Coaching Product Owners on user story writing skills, explaining the importance of acceptance criteria, the power of context, and the level of details that is required for a good user story
• Maintaining continuous alignment of IT program scope with strategic IT objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Numerous interface building for many legacy applications
• Resolving impediments for the teams by reaching out to the right resources, and escalating issues when necessary to avoid any impact to the delivery team.
• Worked closely with all interface system engineers on RTM “requirement traceability matrix”
• Demos to worldwide customers on this new integrated ETE GVPN “Global Virtual Private Network” program.
• Worked with global regions that included the US, EMEA, and Asia Pac to uncover current issues, gaps, and developed a plan of action with the project and technical teams.
• Managed Migration from the legacy systems to the common systems involved changes in the interfaces and the databases
• Led and managed a team of 17 offshore and onsite developers and implementation team members, QA team, analyst, and 2 technical leads (1 onsite and 1 offshore)
• Followed established communications paths to provide timely and accurate updates of key project issues/events
• Maintained and tracked project risks and issues, managed risk mitigation plans, escalated in a timely manner, communicated to appropriate parties, and drove to resolution.
• Credited for handling multiple projects with a clear ability to translate complexity, conflicting and undefined priorities and the ability to work extremely well under high-pressure circumstances into well defined approaches with achievable milestones and dates.
• Managed and lead project EVPN (Enhanced Virtual Private network) to AVPN (AT&T Virtual private network) migration. EVPN is an old service and if customer wants new features, he has to switch to new service called AVPN.
• Managed the development and transition from IPV4 (IP address) to Dual Stack where the prediction was IPV4 will exhaust by 2020 so the existing services should work on both IPV4 and IPV6
• High Bandwidth Billing f next generation MIS router
• Nodal order simplification.

Confidential, NJ

Project Manager/Sr. Systems Analyst.

Responsibilities:

• Elevated expertise and credibility of team by appointing subject matter experts based on individual strengths to become “go-to” person and trainer for any issue related to that specialty
• Maintaining continuous alignment of IT program scope with strategic IT objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Credited for handling multiple projects with a clear ability to translate complexity, conflicting and undefined priorities and the ability to work extremely well under high-pressure circumstances into well defined approaches with achievable milestones and dates.
• (SIP) Store Information portal: Successfully Implemented Store Dash Board, a Intranet based ONE-STOP communications portal accessed by 257 Stores, reducing manual workload by 50%
• Used Visio for creating flow charts for as is and to be process.
• Store KPI Reporting-Credited for Design and Implementation of Business Intelligence tools and Reporting Tools that improved the process efficiency from 60% to 90-95 %.
• Access Via- responsible for the implementation of Access Via signing tool and integration

Confidential, Piscataway, NJ

System Engineer

Responsibilities:

• Involved in analysis and design of AOTS project “AT&T one ticketing system”
• Effectively coordinated with different teams to fill any requirements gaps.
• Used VISIO for creating Graphic Connection builder for network diagrams.
• Worked closely with Vendors on referral ticket program to avoid any data gaps.
• Developed plans to re-engineer and implementation.
• Directly involved in project planning.
• Conduct Tech talks and learning sessions for continuous improvement of the whole team.

Confidential, Piscataway, NJ

Lead Test Analyst

Responsibilities:

• Lead Remedy ARS based trouble ticketing project with Zero production issues and on schedule.
• Trained UAT users for every release.
• Analyzed requirements and process to lead new critical E-Bonding project with extensive analysis and data mapping.
• Improved the Framework for Electronic Commerce/Bonding refers to a architecture that allows for the electronic exchange and/or supply of trouble tickets, procurement orders, provisioning requests, asset information, and performance reports
• Maintained good communication with direct clients.