Experience Summary

• Seasoned and Dynamic Senior Project Manager/ Certified Scrum Master with nearly 9 years of IT experience into Project Management, Product Management, People Management, Customer relationship, business development and Business Analysis.
• Managed large complex IT projects for over 11 M USD following industry recognized project management methodologies.
• Plan and manage multimillion - dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Holding H1B visa valid till 30th Sept 2015 with possible 4 years of extension.
• Well experienced into Service Transitioning, Service Delivery at delivery centres within Onshore/Offshore model.
• 7 years of strong retail domain experience especially into Stores Supply chain area.
• Active involvement in creating strategies for account growth for existing and new customers.
• Leadership qualities leading Complex Programs with global teams with 60 associates consisting of Project Leads, Business Analysts, QA's, architects and developers.
• Ability to Multi-task, manage multiple projects simultaneously and meet aggressive schedule with better project planning, execution, monitoring, resource balancing and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Well versed in PMO activities: Contract Management, Budget and Resource Allocations, Billing and Invoicing.
• Handled all kind of projects like Application development and maintenance ADM, Application Maintenance Support AMS, Migration and Customer Analytics based on principles of Kanban, Agile, Scale Agile, waterfall and iterative methods.
• Proven Conflict and Team Management Skills with ability to keep the team motivated and make excellent deliveries and continually raising the bar.
• Managed teams working on Big Data, Analytics, Hadoop, Mainframes, Java and .Net Technologies.
• Focused towards service improvement and process improvement areas for most of customer's.
• Excellent communication and presentation skills and efficient in preparing and presenting meticulous status reports to management.
• Vast experience in technical writing creating Business Requirements Document BRD, Functional Specifications Document FSD, Non-Functional Requirements Document and Use Case Specifications.
• Internal Auditor within TCS especially for Retail ISU.
• Given many live and online training related to best practices, technical functional, tools and PDP.

Professional Experience

Confidential

Role: Senior Project Manager

• Accountable for whole release with 8 projects within release.
• Work with other Release managers to identify and ensure that interdependencies are understood and considered between release and deployment schedules..
• Tracking of all phases of SDLC and ensuring that all deliverables should be delivered on time.
• Update status to all stakeholders in business.
• Identification of Release risks and issues and ensure that they should be mitigated and/or resolved quickly.
• Resource Management, Time Management, Forecasting and reporting should be done on time.

Confidential

Role: Project Manager for Roundy's

• Part of POS and Loyalty Promotion implementation Program for Roundy's Super Market.
• Completed Analysis and Design phase for implementation of Loyalty Promotions NCR's product AMS.
• As functional Project Manager identified all gaps and risks for Loyalty Promotion system.
• Completed Project Planning, project tracking on individual level and resource management.
• Update CIO and Stores Director with project progress and further planning.
• Represented Roundy's in meetings/discussion with Vendors.
• Prepared UAT Test Cases for new AMS Tool.

Confidential

Role: Agile Project Manager Confidential

• Associated with Wal-Mart for their Customer Knowledge Platform CKP Program.
• Handled teams working on building new Attributes and KPI's, doing Customer Analytics etc. on Big Data and Hadoop.
• Managed 3 teams Attribution Optimization, Data Services, Data Discovery.
• Co-ordination with all teams and to identify all risks and dependencies for program.
• Co-ordination with Data Scientists for new activations and co-ordination with all stake holders for planning and tracking of program's risk and dependencies.
• Program co-ordination with MEP program which is one of major activation of CKP.
• Responsible for gathering business requirements, Objectives, Priorities and Business values from Wal-Mart and Sam's higher management.
• Following Scale agile mythology so need to do PSI planning, Sprint planning, Sprint Grooming and Demos.
• Taking care of team backlogs and program backlog.
• Understand customer behavior on various dimensions and various KPIs.
• Rated with Best team award.

Confidential

Role: Service Delivery Manager

• Associated with client SEARS HOLDING CORPORATION for their new engagement with TCS.
• Successfully setup delivery center in Noida for SHC Application maintenance and support services.
• Transition Planning transitioning of AMS services to Offshore for SCM portfolio and responsible for successful transition.
• Internal recruitment and resource management for Supply Chain Portfolio.
• Responsible for Service Delivery for Logistics, Transportation, ASN-Receiving Teams under Supply Chain Portfolio.
• Interacting with Onsite counter parts, client SME's and SDM's, Teams for end to end deliveries and regular meetings.
• Handling big teams with various technologies like Mainframes, Java etc. Total size of 45 members under Supply Chain Management portfolio.
• Prepare all kind of reports for business reviews like SLA Tracking, Effort Estimation, Problem Management Report etc.
• Training planning competency development for SCM portfolio.

Confidential

Role: Program Functional Analyst

• Gathered sound understanding of the FSD's and business aspect of the whole Rainbow Program for a UK based investment Bank Royal Bank of Scotland .
• Given support to CDT, Stake holders and applications teams in various requirements.
• Successfully performed the Logical day planning, Dashboard Management, Configuration Management, Release Management, Conflict Management, Incident Manager Role for Program.
• Led the Mini Designer Team 5 members and taken care of internal Audit for the project.
• Managed client relations with effective communication and meetings in day to day activities.
• Also played role of Incident Manager on rotational basis and managing the direction and communication needed to resolve incidents quickly and efficiently as possible.
• Rated with Best Team Award.

Confidential

Role: Project Leader

• Successfully led a 20 member's team in up gradation of Life insurance product - Vantage to WMA for American Family, a life insurance company of United States of America.
• Fulfilled responsibility for evaluation of design and development of the project lifecycle.
• Provided maintenance and Support for the Vantage product for the life insurance company Phoenix.
• Successfully led costumer facing responsibilities like lead generation relationship building.

Confidential

Role: Project Leader Mainframes Business Analyst

• Associated with the Client Boots the Chemist, a beauty and Pharmacy retailer and having 4000 chain stores across United Kingdom.
• End to End coordination with Client SDM, other Vendors and offshore teams for the requirements, starting from requirement gathering to development and then to Integration Testing.
• Accountable for 24 7 maintenance and support for Store Management, Marketing, Logistics, Point of Sales etc related applications.
• Responsible for Incident Management, Problem Management, Change Management, SLA Management.
• Responsible for gathering the business/user requirements, preparing business/user requirements document and estimate of cost and effort involved completing the project.
• Rated twice by POB award for high billing and efforts, handling users, SIP's and managing good client relationship.
• Project Management Tool MS Project 2010 CA Clarity Tool
• Programming Languages: COBOL,JCL, CA-EASYTRIEVE PLUS
• Database: DB2, VSAM
• Operating System: OS/390, Z/OS, Windows 9X/2000/XP
• Loyalty Promotion Tools Retalix LP, NCR corporation's Advance Marketing Solution AMS Tool
• Miscellaneous Tools: Remedy 6.3, my Service Incident, CR and PR tracking tools, MS Office tools, MS Visio, ELIPS, File-Aid, SPUFI, Beta 92, Xref, Librarian, Roscue, Connect Direct, ESP, Savers, File Manager, Endeavor etc.
• Major: Information Technology with 73.3

Other Activities Achievements

• NGO - Associated with Association of India's Development Noida Chapter .
• Twice received Best Team Awards and many appreciation letters with in TCS.
• Received many appreciation letters and Best team award in TCS.
• Received Appreciation letters for Active participation in various social and cultural events like Help Age India and CSR Corporate Social Responsibility .
• Received appreciation letter from Steria's CEO Dr. Mukesh Aghi for being the dedicated volunteer and initiatives taken in Corporate Social Responsibilities.
• Mentored 12 orphan kids of Udhyan Care, a non-profit organization for their future goals and helping them by giving direction.
• Active Green agent in Go green initiative.
• Attended various corporate trainings namely Ignite your fire within, E-mail Etiquette Program, Etiquette and Grooming and Assertive Communication Skills.
• Met Former President of India Dr. A.P.J Abdul Kalam for discussion on Future of Entrepreneurship in India .
• Received Certificate of Participation for outstanding participation in Great Delhi run.
• LinkedIn Profile -