SUMMARY

• A seasoned IT Professional with over 19 years of Progressive experienceand aDynamic, solutions - drivenProgram Manager/Implementation Managerwith12years’ experienceleading local and global mission-critical technology program implementations across different business divisions. Solid expertise infull lifecycle object-oriented software development,large-scale programandproject management
• Outstanding relationship builder, skilled at quickly gaining the trust and respect of business leaders,customers, vendors and staff.
• Persuasive negotiator, successfully presenting complex tactical/program plans to senior-level decisionmakers and achieving buy-in.
• Experience across Oil & Gas, Health Care, Medical, Print Services, Software Products and Insurance industry
• Demonstrated success applying existing and emerging technologiesinmultiple concurrent, large-scale projectsdeliveringprograms on scheduleandwithin budget.
• Proficient in using multiple Project Methodologies likeAgile,Waterfall,SDLCandRUL.
• Proficient with various Project Management tools like HP PPM, Primavera, MS Project Server
• Managed onshore and offshore teamsunderconstraints of tightschedules, trackProject deadlines, Resources, budgetand deliverables
• Handledmultiple IT ProjectsinDevelopment & ImplementationandManaged Projects and teamsacross the world underBusiness ContinuityandApplication Supportmodes
• Implemented Information Technology Infrastructure Library (ITIL) policies inIT Service ManagementandIT Infrastructure Management.
• Demonstrated success in auditing andSOX Compliance.
• Management of IT platforms & software applications with additional areas of proficiency include:
• Conceptualization Cost and Resource Estimates Development,
• Process Analysis and RedesignProject Management and Tracking Design
• Change Control ManagementProject and Delivery Methodologies Project Risk and scoping
• Vendor Management
• Proficient in traditional and agile project management with PM practice focused on daily scrum meetings through the life cycle of the project.
• Strengths lie in hiring, developing technology talent and leading development teams.
• Experience leading Technologists to deliver enterprise application software’s.

TECHNICAL SKILLS

PROJECT MANAGEMENT: Onsite-Offshore management, PMBOK Guidelines implementation, Client Relationship management, PMO Office participation, PMP in progress

PROGRAMMING SKILLS: MOSS 2007, SharePoint 2003, Visual Basic 6.0/5.0/4.0, ASP 3.0, VBScript, JavaScript, COM+, COM/DCOM, IIS 5.0, MTS 4.0, HTML, DHTML, XML 3.0, XSL/XSLT, UML, OAGXML, LDAP, SOAP, ADO/ADO.Net, OLE/ODBC, CDO, ASP.NET,VB.NET and C#.CRM Siebel

APPLICATION SERVER: BizTalk Server 2000

DATABASE: SQL Server 2000/7.0/6.5 , Oracle 7.x, MS-Access 2000LEGACY SYSTEMS SAP, JD Edwards, EDI X12 and EDIFACT StandardsMODELING TOOLS Erwin, Microsoft FrontPage, Microsoft Office, Crystal Reports 6.0

TESTING TOOLS: Silk Testing Suite, Rational Test Suite, Load Runner

VERSION CONTROL: Visual SourceSafe 6.0, Team Foundation Server(TFS)

OPERATING SYSTEMS: Windows 2003/XP/2000/NT/98/95

PROFESSIONAL EXPERIENCE

Confidential

SR IT PROJECT MANAGER

Responsibilities:

• Managed multiple projects under M&A with a combined Budget upwards of 2 million that integrated the Confidential acquired companies.
• Managed a 500K project to maximize the PSL’s value realization of the Common Ground vision and value proposition, the PSL Technology Software teams are in the process of defining a set of core and additional application services that will provide greater flexibility and drive adoption of the Common Ground Platform. In order for the Common Ground team to effectively manage, maintain and enforce these standard application services, a solution or combination of solutions that centralizes reusable source code, reusable compiled code, distributable packages for both .NET and Java, and log aggregation is required. The combination of these solutions will enable collaborative development across PSL and IT software development teams in support of producing and distributing high-value functionality that is adopted by the software developments teams with a low barrier to entry.
• Extensively used the HP PPM software to maintain the Project lifecycles and also to manage the Vendor and Delivery team resources.

Confidential

SR. PROJECT MANAGER

Responsibilities:

• Instrumental in leading multiple million dollar projects that moved Confidential ’s Lab Management software on to a more robust and technically advanced platform.
• Managed Merger and Acquisitions projects for Confidential .
• Managed 5 projects simultaneously while adhering to the aggressive timelines and deliverables.
• Delivered all projects on time and under budget.
• All project lifecycle workflows were maintained and approved in HP PPM project management module.
• Managed resources for Projects and Programs using the HP PPM Resource and Contract management modules.
• Was instrumental in bringing changes in some of the PPM workflow modules for Project and Portfolio management by presenting real time scenarios to the PMO office.
• Kept all relevant parties constantly informed about the project status.
• Worked with the Business Architect and stakeholders to define and document the requirements.
• Guided the development team by transposing the business requirements into technical requirements.
• Worked seamlessly with the offshore and onshore teams and made sure all deadlines by either team were met.
• Created a Risk Management and bugs/issues list for scheduling and maintaining the project processes
• Worked on the budgeting and forecasting for the project to provide financial management and reporting for the business users.
• Managed multiple projects under the iFacts program with a combined Budget upwards of 2 million that rewrote the Lab Management software from a legacy system to a web application. This project affected all of the Confidential Labs across the globe with a user base of about 10,000 users.
• Managed an upgrade project with a budget of 800K for the AP Finance department that upgrades their OCR (Optical Character Recognition) software. Managed the Vendor (Perceptive Software) to make sure they delivered on schedule and worked with the internal Procurement department.
• Managed a 1.3 million project that upgraded the Lab Notebook software for the PE PSL chemists with a user base of 5000 users while helping the PSL select the correct vendor through a detailed RFP process and also doing a POC and using a Scorecard and Evaluation questionnaire for users to select the correct vendor software.

Confidential

DELIVERY MANAGER

Responsibilities:

• Increased Revenue of the Professional Services from 1.2 million to 2.2 million over the calendar year 2012.
• Increase customer satisfaction from a NPS (Net Promoter Score) of 18 to 52 over the calendar year 2012.
• Instrumental in the company moving from small PSP’s (Print Service Providers) to large enterprise clients like AllState Insurance, J P Morgan Chase, United HealthCare, Avery, Lab Corp with deals ranging from 800K to 2 million.
• Streamlined the Delivery process by implementing Project Management processes in HP PPM and reduced the resource usage from above 150% to 80 % while still increasing the revenue by more than 80%.
• Worked with multiple offshore teams based in Czech Republic and India to support the product and also in development on new features.
• Manage the Professional Service Organization for GMC North America.
• Created the Program Management office to better serve the customers by following Project management processes.
• Incorporated Change Management, Risk Management and Issue Management Process into the Delivery life cycle at GMC.
• Recruited and Mentored Project Managers to make the organization more geared towards working with enterprise businesses.
• Extensively worked with the President GMC North America in creating a 5-year growth plan for GMC North America
• Involved with client’s day to day to oversee the successful implementation of GMC Inspire software and making sure the Project Management processes and methodologies are adhered to.
• Worked on the budgeting and forecasting for the projects with clients to provide necessary services.
• Managed multiple projects for Clients while also managing the Professional services organization.

Confidential

PROGRAM MANGER

Responsibilities:

• Managed Focus Framework Project that changed the FOS print services from legacy based to SOA architecture.
• Started as a Project manager and was instrumental in making the Confidential understand that the FOCUS project was more a program then a project.
• Was hands on Project Manager on two of the projects under the FOCUS program while simultaneously managing the program.
• Conducted feasibility study to determine the platform for this revamp. Instrumental in selecting GMC PrintNet T as the composition software.
• Hands on with the Solution Builders in creating solutions using GMC Software.
• Worked with the Business Users to define and document the requirements.
• Guided the on shore and off shore development teams based in Costa Rica, Houston and India by transposing the business requirements into technical requirements.
• Created a Risk Management and bugs/issues list for scheduling and maintaining the project processes
• Managed relations with GMC and GMC support to make sure we got the required support.
• Extensive knowledge of how GMC software works and how best to use it in Enterprise Solutions.
• Extensive knowledge of how Process Automation can be achieved by using GMC PA in Enterprise Solutions.
• Worked on the budgeting and forecasting for the project to provide financial management and reporting for the business users

Environment: Microsoft Project, Microsoft Office, Windows 2003/XP/2000 Advanced Server/NT 4.0, IIS 6.0/5.0/4.0, ASP 3.0, MOSS 2007, SharePoint 2003, LDAP, SOAP, ADO/ADO.Net, OLE/ODBC, CDO, ASP.NET,VB.NET and C#, Subversion, Cruise Control and GMC PrintNet T and GMC PA.

Confidential

PROJECT MANGER

Responsibilities:

• Conducted feasibility study to determine the platform for this migration. Instrumental in selecting MOSS 2007 as the platform and selecting the vendor to do the development.
• Worked on the budgeting and forecasting for the project to provide financial management and reporting for the business users
• Worked with the Business Users to define and document the requirements.
• Created a Risk Management and bugs/issues list for scheduling and maintaining the project processes
• Guided the development team by transposing the business requirements into technical requirements.
• Managed the team that maintained the Business Applications supported by IT. Extensively involved in interacting with internal users and working with them to resolve issues with the applications and also on gathering and developing new functionality.
• Instrumental in setting up Track IT software for tracking and resolving bugs and issues. Set up and documented processes for bug tracking, monthly patch schedule and SOX compliance.
• Implemented documented processes to make IT SOX compliant
• Implemented the ITIL concepts and policies for IT Service Management and IT Infrastructure Management.
• Responsible for designing applications, software development, system testing, implementation and support of Visual Basic 6 client server applications in a Windows NT and 2000 environment. Assist with the development of SQL Server relational databases and stored procedures. Responsible for making any post-implementation software modifications that may be required.
• Work closely with business users and understand the function of the internal organization such as marketing, sales, professional service, and Tech Support, etc
• Involved extensively in making Confidential SOX compliant by setting up and documenting the application processes.
• Experienced in interfacing with SAP for the Order Management module through >Net Applications
• Experienced in the functional part of position administration, assignment rule, workflow, and territory setup within Siebel

Environment: Windows 2003/XP/2000 Advanced Server/NT 4.0, IIS 6.0/5.0/4.0, ASP 3.0, Visual Basic 6.0/5.0/4.0, ASP 3.0, VBScript, JavaScript, COM+, COM/DCOM, IIS 5.0, MTS 4.0, HTML, DHTML, XML 3.0, XSL/XSLT, UML, OAGXML, LDAP, SOAP, ADO/ADO.Net, OLE/ODBC, CDO, ASP.NET,VB.NET and C#.

Confidential

SR. SOFTWARE ENGINEER

Responsibilities:

• Analysis of the purchase order files and designing a common XML format for the same.
• Development of the components using Visual Basic to import the XML files into SQL Server. These components were then interfaced with BizTalk Server. Various logs are maintained as part of this import-export process that feed data to reports.
• Design of exception handling components to capture exceptions in case the import files failed.
• Coordinated with the FSP to exchange files to update shipment details. The exception-handling component was used here as well.
• Development of test plans for unit testing and integration testing; as also coordinating the testing.
• The project also includes a web interface for the authorized users of the system to view the data as shipment tracking details or reports.

Environment: Windows 2000 Advanced Server/NT 4.0, Microsoft BizTalk Server, IIS 5.0/4.0, ASP 3.0, JavaScript, Visual Basic 6.0, Visual Interdev, COM+, MTS 5.0, SQL Server 2000, XML 3.0, XSL/XSLT

Confidential

SR. INFORMATION SYSTEMS ENGINEER

Responsibilities:

• Involved in the complete Analysis & Design of Private Market-Place, a web-front brings multiple sellers to the same table as multiple buyers in the food industry.
• Responsible for ASP coding, VB Component coding & XML generation to handle the messaging protocol.
• Analyzed various messaging protocols to import data from disparate sources in varied formats such as EDI, XML, text files and other legacy formats.
• Designed the sales-order communication bridge between two or more trading partners to export/import data in XML that conformed to the OAG-XML standards and EDI X12 and EDIFACT standards.
• Developed COM components that export data from RDBMS to various EDI specific formats such as 850(Purchase Order), 855(Purchase order acknowledgement) and 856(shipping notice).
• Key involvement in studying data requirements for JD Edwards, PcMRP, QuickBooks
• Developed initial proof-of-concepts for data integration to JD Edwards using the third-party CAE interface and QuickBooks.
• Documentation of data requirements, file structure, test plans, test data to extensively test incoming data during pre-production runs. Part of the core testing team during a JD Edwards integration project. Exposed to using the Silk testing suite to conduct load testing of the application.
• Created receive functions for BizTalk Server to poll specific folders for incoming data files.
• Designed the DTD for the XML data file, into which the customer data would be converted into before instantiating the schedule at the BizTalk level. Created envelopes and channels for the same.
• Key participant in developing the XLANG schedule for data import process, using the BizTalk Orchestration Designer. The orchestration was designed such that it would wait until such time that the import process was completed without any errors.
• Developed COM components to interface with various steps in the XLANG schedule.

SR. SOFTWARE ENGINEER

Confidential, CA

Responsibilities:

• Was Primary contact with B2B e-commerce consultant to design the database tables specific to hold customer data.
• Interfaced with the data processing group at Berry Plastics (one of the customers) to sort out data format issues to bring in data pertaining to item master, pricing and inventory.
• Team lead in the design of COM components to poll for customer data from FTP sites, transform to Entré specific data format and import to the Entré databases.
• Team lead in the design of the ‘WebScribe’ module that allows the user to map custom data fields to the data fields in the Entré database, using JavaScript quite heavily.
• Developed summary reports using Crystal Reports for the ‘Analyst’ report module.
• Part of the 24x7 maintenance support.
• Participated in the design of data formats based on OAGXML standards to replace ‘WebScribe’ with BizTalk Server. Developed COM components to be used in the BizTalk Server migration effort.

Environment: Windows 2000 Advanced Server/NT 4.0, IIS 5.0/4.0, ASP 3.0, JavaScript, Visual Basic 6.0, Visual Interdev, COM+, MTS 5.0, SQL Server 2000, XML 3.0, XSL/XSLT, CSS, OAGXML (Open Applications Group), Microsoft BizTalk Server, Crystal Reports, Silk testing Suite

Confidential

SOFTWARE ENGINEER / TEAM LEAD

Responsibilities:

• Primary responsibility of managing client expectations by sourcing requirements for the Sales Order Application.
• Design of the object model for the middle tier. Led discussion groups within the team to brain-storm interfaces required for each COM component and validated the interplay between them
• Interfaced with graphic designers in the design of the web front for the application
• Used Erwin for designing the database model and to maintain version control by reverse-engineering the schema when needed.
• Developed prototype of key user interfaces using Oracle Forms, to obtain buy-in from the customer, being the primary contact.
• Developed test plans, test data and performed a key role in the unit testing process prior to go-live. Part of the 24x7 support group during the early part of the go-live stage.
• Participated in the design of the database to hold planning data.
• Analyzed data integration issues between the planner database and the parent inventory database.
• Key participant in designing the user interface to provide a highly intuitive method of warehouse planning and inventory allocation
• Designed test plans and took part in system wide testing, including the crucial usability testing, that targeted the warehouse designer.
• Developed forms for the application, including custom triggers, events, procedures and functions.
• Involved in developing enhancements to some of the features of the system
• Involved in unit testing and developing test plans and maintaining test data.
• Developed the user manual and system manual for the end users.

Confidential

SOFTWARE ENGINEER

Responsibilities:

• Developed modules of the system for case sheet management, staff payroll and reports. Also responsible for testing for these specific modules and system documentation.

Environment: Windows 95, Visual Basic 5.0, SQL Server 6.0, Crystal Reports