Technical Qualifications:

• Worked as a SharePoint Administrator Site Collection Admin for department's intranet web site.
• Key responsibilities included template and feature design, end-user support for SharePoint and Project Server, as well as content creation for support documentation. Special project was to design a Department Work Calendar, an Emergency Contact Phone List.
• Supervised web content for department 25 intra departmental users, 1000 viewers and provided support for Document Storage, Structured Lists, Group Collaborations, and communications between MOSS and SQL DB and Web Services.
• Designed, developed and supported internal Enterprise Project Management system using Microsoft SharePoint 2007 and SharePoint 2010.
• As SharePoint Administratorresponsibilities included building the site templates for team sites, creating and monitoring document workspaces, creating blank sites for team members, wikis, blogs, and meeting workspaces.
• Managed a, select, group of team members to assist in administering departmental site.
• Administered people and group list permissions' for fellow co-workers and managers via MOSS 2007.
• Additional responsibilities as Site Administrator was to create a permission matrix for the user access, calendars, documents, discussions, and contacts.
• Designed and maintained security structure within multiple SharePoint environments. Wrote all supporting technical documentation, worked with beta test groups, and managed SharePoint-related support and bug queue. Wrote documentations for new procedures in the Help Desk Department.
• Four years of experience with VMWare 5.0. Primarily used VMWare to restart services suspended due a malfunction or new install. ESXI hypervisor allowed partitioning into multiple VM's.
• Three yrs of experience with MOSS 2007. In 2007, responsible for monthly backups using Central Administration.
• Three years' experience with Microsoft Windows Vista and 7
• Six years Microsoft Office products including Visio
• Ten years of experience with Microsoft Windows Server 2003 R2 and Three years of experience with 2008 R2
• Two years of experience with experience Microsoft SQL Server 2005 and 2008.
• Three years of experience with MOSS 2007.
• One year of Scripting skills PowerShell and Four years of VMware ESX/ESXi,
• Twelve years of experience with Active Directory and DNS, Internet Security.
• Experienced programming knowledge in C, C , VB.NET, Visual Studios, ASP.NET, ADO.NET, HTML, HTA, ADODB
• Able to provide support for installation, configuration, and overall network troubleshooting of switches and routers.
• Worked in IP networking, tier2 and 3 tier Helpdesk, and as a Data Activations Engineer.
• Able to provide assistance on linux and unix operating systems, also.
• Experience in SQL Server Integration Services SSIS and SQL Server Reporting Services SSRS with good working knowledge on SQL Server Analysis Services SSAS .
• Experience in developing, monitoring, extracting and transforming data using DTS/SSIS, Import Export Wizard, and Bulk Insert
• PowerShell v3.0 Experience. WMI applications.

Skills:

• Currently working with SharePoint 2010 in a sandbox and tutorial environment.
• Able to perform out of the box installs of SharePoint farm servers, Microsoft Server 2008, and SQL server 2008.
• Proficient in SQL database environments and ADO Database scripting.
• Proficient working in windows, UNIX, Linux environments.
• Proficient working in command line, GUI and networking environment.
• In-depth knowledge of networking protocols TCP/IP, UDP and ICMP.
• Extensive knowledge of the modems, routers, switches and other hardware.
• Proficient on working in IP addresses, firewalls, line and wireless networks.
• Exceptional ability to analyze and resolve the issues of the customers.
• Skilled in installation and usage of Captiva's Input Accel, Adobe, and Nuance.
• Proficient in JD Edwards database documentation.

Experience:

CONFIDENTIAL

IT Consultant.

Responsible for

triaging EPIC related intake calls and transferring calls to designated EPIC technical support groups. Responsible for troubleshooting Novell, Active Directory and basic LDAP login issues, EPIC modules based on SharePoint Technology. Responsible for all VPN and network connectivity issues.

CONFIDENTIAL

IT Consultant

• Responsible for providing Tier 1 network troubleshooting analysis for
• internal Charter staff. Responsible for password resets and initial network connectivity troubleshooting. Responsible for maintaining JDE and Active Directory integrity regarding on-boarding and off-boarding request, as stipulated by department managers. Responsible for providing Desktop Services support and overall concierge support for all
• IT related issues.

CONFIDENTIAL

Mainly responsible for coding SQL db commands to perform the tasks of moving outbound call launches to boxes with greater T1 headroom. Other duties are to assist the NOC manager to oversee daily operations in the NOC and ensure that documented procedures are followed and updated. Provide general support of servers, support of GroupCast applications, and all underlying technology in order to meet and exceed service levels and ensure compliance with group standards. Responsible for identifying and gathering information regarding CLLI locations for telco circuits and provide communication between Customer Service and Telco companies. Responsible for routing calls to expedite time and cost efficiency. Coordinate with the development and customer service teams. Assist and identify areas for monitoring improvement that result in more stable operations. Converted Data Transformation Services DTS application to SQL Server Integrated Services SSIS as assigned.

Project Manager,

CONFIDENTIAL

• Responsibilities include installing software upgrades where required, configuration of network security and remote access. Other duties included Responsible for modifications and repairs on PC's and peripheral devices. Maintain and perform diagnostics on computer hardware architecture. Respond to user problems, both software and hardware applications. Acquired skills and knowledge with MySQL, PostgreSQL, T-SQL, and PEAR database systems.
• Experienced in SimplifyMd medical software for imaging and document management.
• Experienced in ADMT domain restructuring of a Win NT 4.0 domain to a Win2003 AD domain interforest migration . Target domain needed testing prior to use by client, so Staged Migration was used. After testing, passwords for users were reset. Acquired skills and knowledge in ASP programming, Apache servers, DNS servers BIND9 and MAIL servers. Acquired skills and knowledge in UNIX, C, DOS, and C computer languages. Knowledgeable in web page design using web page editors such as FrontPage and Dreamweaver MX 2004. Created customized logon scripts in vbs language implemented through Active Directory.

SharePoint Administrator Consultant,

CONFIDENTIAL

• Experience in technical understanding of search engines and search concepts.
• Extensively worked on Power Shell to provide full access to applicable application programming interfaces APIs , along with the ability to unlock the capability to interact directly with SP2010.
• Extensively worked on BDC and BCS to integrate various data from backend server application to MOSS 2007 SP 2010.
• Extensively Designed, Developed And Tested WSS Site Templates, Custom Web Parts, Custom Templates, Deploy BDC Web Part.
• Experience on Managed Metadata, Application services, Taxonomy Client Object Models.
• Extensively worked closely with the search infrastructure team to provide guidance on tuning and modifications to improve overall user search experience.
• Experience Strong skills in building and maintaining successful networks and relationships with key leaders in the search space.
• Extensively worked on Site Template, Audiences, Security, and Search SSO for MOSS 2007.
• Extensively worked on STSADM.EXE commands and Shared Services Function such as Managed Properties, Content Sources, and Crawling. Trained on Sharepoint 2013 in a simulator environment. Worked also as a Sharepoint Developer, responsible for adding additional Front End capacity to an existing Sharepoint farm. Client had underestimated the number of viewers to site and
• installation of new FE servers were required to meet the needs of the additional
• viewers. Worked as coordinator
• Extensively Worked On Web Parts, Custom List, Document Libraries And Picture Libraries Using SharePoint Object Model.
• Expertise in creating of Active Directory and Network Fundamentals, Protocols such as TCP/IP, DHCP, DNS and Group Policy.
• Experience in systems/network administration, managing multi-platform environments, network design, as well as dc servers, and workstation optimization. Responsible also for Management of Server, Installation Configuration of LAN/WAN devices including Hub, Switches, and Routers etc.
• Good communication and strong interpersonal skills with quick adaptability to new environment.

SharePoint Administrator/Desk Analyst,

CONFIDENTIAL

• Worked as a SharePoint Administrator Site Collection Admin for department's intranet web site. Key responsibilities included template and feature design, end-user support for SharePoint and Project Server, as well as content creation for support documentation. Special project was to design a Department Work Calendar, a Emergency Contact Phone List.
• Supervised web content for department 25 intra departmental users, 1000 viewers and provided support for Document Storage, Structured Lists, Group Collaborations, and communications between MOSS and SQL DB and Web Services. Designed, developed and supported internal Enterprise Project Management system using Microsoft SharePoint 2007. Designed and maintained security structure within multiple SharePoint environments. Wrote all supporting technical documentation, worked with beta test groups, and managed SharePoint-related support and bug queue. Wrote documentations for new procedures in the Help Desk Department.

Projects:

• Department Work Calendar: Spearheaded a project to create a departmental work calendar that provided up to date data for vacation and shift changes needed to coordinate workers for weekend staffing.
• Emergency Contact Phone List: Created and designed a departmental emergency contact phone database. The db was then converted as a contact list and published on department's SharePoint Web site. The database was designed to query the company's ActiveDirectory via ADO and VBS coding.
• As SharePoint Administrator for my department, I was responsible for
• building the site templates for team sites, creating and monitoring document workspaces, creating blank sites for team members, wikis,
• blogs, and meeting workspaces. Managed a, select, group of team members to assist in administering departmental site. Administered people and group list permissions' for fellow co-workers and managers via MOSS 2007. Additional responsibilities as Site Administrator was to create a permission matrix for the user access, calendars, documents, discussions, and contacts. Created documents with print screen images as an instructional tutorial for various web parts. I also, imported profiles from Active directory as a method for populating
• departmental personal in to SharePoint as members.

Data Activations Engineer,

CONFIDENTIAL

• -Provided support on all pipes T1 Frac, T1 Full voice / data, DS3 / T3 for AdTran 600 series, Frame Relay, ISDN, dialup and dedicated support via multiple service providers, first call and course of action when a link between the client and the CO goes down. Responsible for building IP routes for ISP service using Cisco IOS
• commands, built frame relay over frame, and frame over ATM using fiber optic network connections.

Help Desk Support Manager,

CONFIDENTIAL

Provided support to end users on a variety of issues. Identified researched and resolved technical problems. Responded to telephone calls, email and personal requests for technical support. Tracked and monitored problems to insure timely resolutions. Coached and trained a team of twenty-five help desk agents.

Tier 1 Technical Manager,

CONFIDENTIAL

Responsible for Tier 1 technical analysis team and assisted in writing Tier 1's technical manual. Worked with Southwestern Bell's SBC ISP provisioning team. Addressed manager directed escalated calls from Tier 1 via: Ameritech, SBC, SNET and PacBell. Supervised SBC's field technicians connectivity between end-user and the CO. Verified and ensured signal separation on voice splitter to local telco and that an adequate signal is received at CO's DSLAM. Alerted SBC's Tier 2 engineers of any technical glitches observed beyond the DSLAM on SBC's backbone. Used online circuit testers to test signal strength, router configuration on the rback, VP/VC channel settings and bandwidth integrity. Developed and spearheaded Ameritech billing project and trained a team of twenty agents to address Ameritech billing customer overflow concerns in an effort to insure continued customer patronage.

Quality Task Force Member,

CONFIDENTIAL

Responsible for quality control audits to better assist management in ensuring those projects meet and exceed client expectations. Utilize good interpersonal skills to assist agents in both technical and non-technical service issues.

Help Desk Analyst,

CONFIDENTIAL

Provided technical support for PC users via telephone inquiries and served as part-time technical adviser leader. Responsibilities include troubleshooting, investigating and solving computer and hardware problems of users Ex. email and operating systems .