Senior Program Manager Resume Profile, NY - Hire IT People

Senior Program Manager

Master Project Management, Program Management and Center of Excellence COE expert, leader-manager. 18 years success establishing and growing effective enterprise PM and COE offices while creating business and IT partnerships. Defines and drives solutions deliveries with facilitative, collaborative style leading cross functional teams to achieve strategic initiatives. Decisive, risk manager who is responsible, accountable and articulate communicating across all levels technical, management and senior executives. Strengths span:
Strategic, Governance Technology Planning
Executive Support and Dashboard/Reporting
Coaching/Leading/Staffing PMOs, QAs, BAs
Stakeholder and Vendor Management
PMP, PMLC, PLC, SDLC, ITILv3 and Six Sigma
Modernization - Technology Migration: infrastructure, network, data and software
Cross org leadership: Sales, Finance, Legal, Governance, Regulatory, IT and Operations
BPR/BPI, OCM, CRM successes

ACCOMPLISHMENTS

PROGRAM MANAGEMENT: Full lifecycle leadership establishing, managing and leading PMOs delivering across the full product lifecycle, all BUs. Sample PMO establishment successes:

Innovative technology: delivered BCP / DR for Datacenter, data warehousing, 5M regulatory savings.
development and rollout of mission critical solutions. Sample Program successes:
Program delivery: Managed cross strategy definition, tactical planning, operational, all stages of
Created, implemented customer and internal technology and business process solutions.
Addressed 100 of internal and external customer escalations achieving highest CSAT
5 years 100 on-time, accurate compensation, process/technology evolution for 3,500 reps.
Managed Sales Operations-Center of Excellence, PMO supporting North American sales organization
Formalized ERP/ workforce management and program resource planning across 2,500 personnel.
Established tools, processes enabling formal EPMO governance, dashboards and tactical ops.
Delivered first successful outsourced, vendor package solution process re-engineering and tech
Staffed, led and achieved integration across first ever integrated Marketing, Sales, Engineering, Legal, Regulatory organizations with IT in to effective, focused Enterprise PMO EPMO .
Selected and rolled out Project Management Best Practices and projects - concurrently.
Analyzed business need, defined architecture and gained President and VP approvals for 165M CAPEX corporate wide data center technology infrastructure evolution program.
Sold concept, gained approval, staffed, developed and led first ever IT PMO in corporation.
Identified need for and drove Project Management of Data Center DR/BCP and outsourcing.
Received SVP accolades for Flawless Delivery of Order Entry business process re-engineering 8 projects converged 35 systems on to COTS vendor foundation across 4VPs, 200 resources. 3 BUs.

TRANSFORMATION:

Articulated needs, presented cost-benefit, change agent - migrated 1,200 IT staff from single platform programmers to multi-tech solution delivery center saving 10 labor. Achieved CMMI 3 in

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Senior Program Manager Resume Profile

NY

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