Sr. Project Manager Resume Profile
GA
SUMMARY
My primary goal is to maximize my hands on approach during every system development lifecycle to complete complex project implementations. I have over 15 years of proven business process optimization. I combine extensive technical ability and business acumen to discover opportunities to bring implementations to launch on time and within budget. I implement multiple project plans ensuring all system administration deliverables are met with developer skill sets in SFDC and Oracle R12 Enterprise suite. My experience in the best practices includes reporting, security auditing, workflow, database management, web services, interfaces, and application development. I use my SFDC developer experience and strong leadership with integrations, web services, SOAP, XML and workflows between SFDC and an Oracle R12 Enterprise suite. I collaborate, lead, train, and motivate high caliber technical professional teams while still maintaining my own ability to perform my daily duties.
Areas of Leadership Responsibilities
- Salesforce.com SAAS cloud based Sales, Services, and Marketing customizations
- Oracle R11 R12 Oracle E-Business Suite
- Microsoft CRM/Dynamics Sales Services
- Project Management Office
- Business Strategy Execution
- Change Management
- Business Process Optimization
- Reverse Engineering
- Center of Excellence Leadership
- MBA - I.T. Management
- I.T. Transformation Improvement
- Global I.T. Operations Support
- ETL, Web Services, Java APIs
- Vendor, Contract, Negotiations
- IT Forecasts, Budgets Cost Control
- Mergers and Acquisitions
- Swat Team Budget Leadership
EXPERIENCE AND ACHIEVEMENTS:
Confidential
Lead Consultant
- Provide subject matter expert, project management, and development services for systems solutions, strategies, analytics and best practices. Act as a lead consultant for clients: Invesco, CDC, Autotrader, and Lockheed Martin to influence strategies and long term planning.
- Ensured proper performance of tasks necessary to ensure the most efficient and effective execution of the SOW contract. Act as IT swat team leader to bring IT projects back on schedule with best practices by successfully motivated and empowered the staff in the successful performance of their tasks and responsibilities across the team, enforce and monitor compliance for corporate standards
- Utilize expert communication skills to acquire and direct skilled technical resources and report on the technical progress, issues, and problem areas write and review technical documents. Work on hands with developers to validate coding standards matches the client's requirements.
- Served as a liaison between Business units and IT Executive Management. Lead meetings with the key business leaders in each division/region and prepare action plans based on their input. Ensure IT alignment with divisional business strategy
Confidential
Sr. Project Manager
- Contract to be an Oracle R12 swat team project manager to bring the Fixed Assets, Inventory, Order Management, and Projects Oracle module back into schedule and budget.
- Completed a detail design phase of the R12 implementation managing 15 international finance
- Updated a project plan for the detail design and build phase for 26 operating units to configure all requirements for a companywide Oracle R12 called Project Everest.
- Lead SME team members for Invesco, including 10 outside vendors and 7 dependencies and acted as the single point of contact for Fixed Assets, Inventory, Order Management, and the Projects Oracle Module.
- Compiled all reporting, front end field, interfaces and customization requirements.
- Documented from joint application sessions from all areas of the business including: Applications, Applications vendors, Infrastructure Architects and Leads to define functional specification BR100 and configuration settings necessary to bring on line a developmental instance of Oracle R12.
- Created a requirements trace matrix and a conversion of data matrix to catalog all business and reporting requirements for time and cost estimates from an external outsourced vendor.
- Designed a Center of Excellence for Fixed Assets, Inventory, Order Management, and Projects Oracle module to reduce the cost of supporting the finance department.
- Hosted weekly steering committee status meetings with senior management, business and technology teams, and supervised day-to-day work of the project team.
Confidential
Sr. IT Manager
- Gathered the business objectives of the projects, and worked toward designing optimized solutions that solved multiple business problems in a cost effective manner.
- Demonstrated the capability to work with different development team members under the project charter leading the program/project manager and a delivery manager.
- Managed a project consisting of 6 organization consolidations into one shared Service/Sales instance with Chatter. Providing full RICEW functionally to meet all business requirements.
- Provided from experience strong leadership for integrations, web services, SOAP, XML and workflows between SFDC and the Oracle ERP system.
- Managed a full ITIL development lifecycle for a companywide Salesforce.com implementation using HP Agile Manager consisting or solution specialist session, hands on development using APEX and Visualforce.
- Architected solutions with custom visual force proof of concepts to business leadership that were constructed to that have long lasting business values with workflows that provided scalability, performance, security, systematic robust deployment and operational processes.
- Illustrated a high proficiency in communicating and coordinating information technology solutions and processes that aggressively support business objectives.
- Manager a team and developed their skill sets in SFDC producing Independent contributors as well strong team players. Provided budgetary resource allocation of seven Salesforce Administrator and Solution Specialist teams.
- Performed beyond expectation for project management using the SCRUM Agile development approach.
- Leveraged my experience in software development methodologies, design and implementation to maximize Salesforce.com and Oracle ERP systems functionality and user experience.
- Lead detail level proof of concept meeting with the internal customers for requirement analysis and design activities along with preparation of technical documentation and detailed design specifications.
- Created, designed, architected, and process documented using best practices for SFDC adoption
Confidential
Project Manager
- Support a CDC government Oracle R12 enterprise systems development office with high priority large IT major enterprise initiative projects out of an ongoing portfolio of IT projects.
- Managing projects by prioritizations, planning, scheduling, cost management, quality assurance and reporting techniques using the PMI methodology.
- Maintain responsibility for defining and managing the team's approach using an agile methodology.
- Manage compliance with the government's enterprise performance life cycle EPLC .
- Maintain responsibility for managing the team's activities, identifying and appropriately mitigating and escalating risk, and delivering the system deployments within a project cost variance.
- Provide suitable technical expertise to a team of strong technical resources, including .Net developers, SQL Server data analysts, business analysts, and usability analysts.
- Provide customer management responsibilities, including managing expectations, communicating project status, and reporting on lessons learned and retrospective findings.
- Manage program and project budgets in line with overall ISG budgets and IT Project initiatives priorities. Oversee the budgetary controls and ensures compliance within CDC budget guidelines. Liaison with management and CDC users to determine overall business requirements for Information Systems Group.
- Coordinate with management on contracts and Statements of Work for proposals winning two large scales RFP with over 10 million in contract commitments.
- Analyzes knowledge management in terms of feasibility, compatibility, and cost effectiveness for the purchase and use within the Stockpile Program.
- Identifies, tracks, and updates problems and provides recommendations for problem solution.
- Evaluate performance of contracts executed to provide the Program and holds responsibility for the performance measurements and testing of those contracts.
Confidential
Corporate I.T. Director
- Responsible for the overseeing of the day to day Oracle E-Business R12 Suite Front Office Applications and the Back End infrastructure Salesforce SAAS, db 11g, AR, AP, Cash Management, Projects, AMG, Configurator, GRC, Logical Apps, Inventory, AME, Workflow, APEX, iExpense, iSupport, iStore, Discoverer, Active Directory, Red Hat OS, and App Servers .
- Responsible for providing the development support of the Salesforce SAAS Sales and Service CRM cloud based solution with a real-time application programming interface API / ETL into Oracle E-Business R12 database schema and applications using Castiron.
- Architected designed, enhanced and executed the Salesforce global front end applications with customs screens and workflows with a backend interface into the Oracle E-Business R12 Suite, the KPIs and reporting details were integrated onto a dashboard with real-time updates to three tiers of users Executives, Sales, and Operations. This reverse engineering provided a reorganization and efficiencies initiative company wide.
- Responsible for the overseeing the day to day networking, disaster recovery, infrastructure monitoring, and Oracle 11g database for an uptime of 99.99995
- Responsible for Quality Assurance standards and implementation with test samples adhering to Sarbanes Oxley guidelines, also, to efficiently integrate the front end applications and reports with back-end database triggers and infrastructure load balancing to form the fastest user interface.
- Review and tutor developers with unit testing standards in documentation and user guides for business users.
- Managed an IT team with yearly assessments, mentoring and motivating an efficient support environment under my guidance the IT service tickets diminished by 50 assisting them in workload planning and prioritization.
- Reported to CFO and global line business leaders in an executive committee weekly meeting for status updates on a 1.5 million dollar IT budget.
- Created and implemented best practice policies to comply with Oracle E-Business R12 Suite GRC standards SOX auditing controls disaster recovery and business continuity e-discovery and data-loss data back-ups and retention and project, change, and risk management
- Converted GAAP accounting standard to IFRS within the Oracle E-Business R12 Suite set of books for revenue recognition. Merging the Euro R12 set of books with the US set of book through Hyperion for accounting consolidation and reporting at the KPI and P L level.
- Accountable for vendor relationships, contract negotiations, and due diligence of network infrastructure for acquisitions and divestitures.
- Responsible for end-to-end technology initiatives, daily operations, support, maintenance, and administration of network infrastructure including Data Centers, LAN, WAN, WLAN, telecommunications, Mobile Device Management, MPLS data circuits, PRI voice circuits, Cisco IP Phone system, public and private cloud applications, and network security.
- Managed 26 company projects for a cost savings to the company of over 10 million dollars.
- Oversaw the migration of the infrastructure to an outsourcing company. With return on investment equaling 880K, improving the data security and IT applications efficiency to over 335 users.
- Consolidated key vendors and renegotiated contracts for cost, SLA's, and compliance, realizing an on-going annual savings of over 1.5 million Data Center savings of 500k Hardware/software savings of 250k Data Voice circuit redundancy savings of 250k Oracle Enterprise Agreement savings of 250k Salesforce Enterprise Agreement savings of 100k Network/IPT savings of 150k. Improvements provided an increased uptime of network infrastructure, required less support, and increased efficiencies
- Portfolio and project management migration of multiple email systems to Microsoft Office365
- re-design of LAN and WAN Data Center consolidation and migration to a near-shore infrastructure vendor site level network refresh, installation of centralized Cisco IP Phone system and corporate and guest wireless enhance Oracle E-Business R12 Suite, Business Intelligence, and implemented SharePoint suite for business collaboration implemented additional network security best practices to reduce vulnerabilities.
Confidential
Project Manager Systems Engineering
- Create and execute project work plan requirements for the two highest IT project profiles valued at over 4.2 million dollars. One being the Hyperion accounting consolidation for all trucking verticals. The other being a complete Ryder customer website re-write affecting all customers facing pages consolidation project.
- Identify resources needed and assign individual responsibilities: developers unit testing, QA unit stress testing on the servers and database with tools to mirror 300, 400 and 500 users on the application through into the database calls and back to the applications with maximum normalization.
- Manage day-to-day operational aspects of project and scope utilizing SharePoint for document management. Review deliverables prepared by team before passing to client.
- Effectively apply PMO methodology and enforce project standards overseeing all scope management, risk management, project cost/estimation and actual cost for Project Monitoring/Management.
- Managed the SharePoint instance to provide a centralized management, governance, and security control platform project that were in the SDLC reading for implementation.
- Ensure project documents are complete, current, and stored appropriately.
- Work with detailed technical business requirements for .NET implementations with application server and databases across multiple platforms with SMEs.
- Track project budgets, report team hours and expenses on a weekly basis.
- Accurately forecasts revenue, profitability, margins, bill rates, utilization, and assures project legal documents are completed and signed.
- Facilitate team and client meetings effectively, conduct status meetings with project superiors.
- Keep project team updated of changes within the organization and general corporate news.
- Data Model business processes for reporting requirements.
- Conduct Enterprise Architecture reviews for infrastructure Performance Matrix Analysis.
- Manage business analyst team members and their responsibility for IT performance for projects.
Confidential
Director of IT Projects
- Directed an Oracle R12, implementation, system administration for Sales, Service, and Oracle E-Business R12 Suite modules saving 2 million dollars of a projected over budget project.
- Brought the R12 implementation back into budget and schedule that was behind 4 months and drastically over budget. We launched on-time and within original budget, providing a seamless support phase.
- Managed the complete implementation of a SAAS based Microsoft CRM Sales and Service module with a Boomi integration into Oracle E-Business R12 Suite project.
- System Administrator for customizations, user access, data loads, ETL's reporting and workflows in Salesforce.com cloud based solution
- Trained all users on a SAAS based Microsoft CRM for Marketing and Sales and then the Salesforce Marketing and Sales, and Service modules for over 300 Equitrac employees.
- Performed a full Oracle ERP gap analysis, risk assessment to Oracle E-Business R12 Suite resulting in a CAPEX approval
- Integrate the acquisition of Equitrac into Nuance set of book and elevate Nunace into Equitrac's Oracle E-Business R12 Suite environment. Merging the item master, accounting segments and product lines through detailed gap analysis performed with accounting and IT teams.
- Supported the Front Office applications and Back End infrastructure for the Oracle E-Business R12 Suite and the Salesforce Sale, Service, and marketing modules for a global business.
- Managed the ROI and the complete business re-engineering implementation of a SAAS based Salesforce.com CRM with integration into Oracle E-Business R12 Suite for the Marketing, Sales and Service modules.
- Designed and managed a business process re-engineering for a global international organizational business requirements impacting the professional and channel line sales divisions.
- Oversaw the Oracle E-Business R12 Suite implementation team of 5 internal and 12 external resources for daily status reporting to the VP of IT for project updates to the CFO staying with budget timelines.
- Implemented, documented, trained and administrated new business procedures for the Oracle E-Business R12 Suite.
- Implemented, documented, trained and administrated new business procedures for change management and quality management.
- Quality management protocols setup to achieve minimum user front-end errors or slowness with complete QA testing with documentation and iterations with change management standards and application stress testing to replication full users interacting with the application with tools.
- Implemented secure online cash management with Well Fargo, SunTrust, and Bank of America.
- Maintained information security processes and security control standards for application development and technology deployment.
- Reported to the VP of IT for creating and maintaining the security architecture for all technology platforms.
- Engineered a production cluster of load balanced servers and databases to an offsite partition, creating multiple virtual machines which ran simultaneously, sharing the physical resources of the underlying servers and automating the failover, backup and recovery of the Equitrac virtual infrastructure to ensure recovery from unplanned hardware outages and maintain an uptime of 99.99999 .
- Implemented OB10 global e-invoicing network collecting over 2 million AR monthly seamlessly.
- Managed the ROI and the complete business re-engineering implementation of Microsoft CRM with integration into Oracle ERP and Oracle TeleSales a 1 million dollar project.
- Managed the ROI and the complete business re-engineering implementation of Microsoft CRM with integration into Oracle ERP for the Service Module/Operations group.
- System Administrator for customizations, user access, data loads, ETL's reporting and workflows in Microsoft CRM and Salesforce.
- Trained all users on Microsoft CRM for Marketing and Sales and Salesforce for the Service modules for 300 Equitrac employees.
- Implement Business Service Intelligence reporting dashboard to Finance and Service teams with process flows, user interfaces, and training all users.
- Implement a PMO strategy for all IT projects, meeting the strategic and business requirements with detailed project plans for every project or system enhancement with a yearly IT budget of 2 million.
- Enforce an effective IT project intake and estimating process for new work activity. Design and coordinate on-going coaching and training programs on the application of the solution delivery lifecycle and Project Management Office PMO policies and procedures.
- Maintain a centralized project repository that provides real-time data for prioritization and alignment.
- Design and maintain key internal and external reporting using ITIL and Noetix reporting tools using an Oracle data warehouse.
- Produced and audited the security of the UNIX, Linux, Oracle databases, Oracle application servers, Data Networking firewall, and DMZ with detailed test scripts and test plans to maintain a security policy and procedures standard.
- Facilitated governance meetings for Product Service Group using Agile/Scrum application and guidelines.
- Implemented Business Rule data models for Oracle, Noetix, and ITIL data warehouse business intelligence reporting of all financial, service and sales needs.
- Re-engineer and document the internal controls and business processes for SOX and security policy and procedures compliance.
- Maintain internal testing procedures for COSO components for PCAOB auditing requirements.
- Oversee a change management process for all IT projects for tracking, version control, and release into production.
Confidential
Systems and Process Assurance Services
- Managed a team within to comply with Sarbanes-Oxley audits for the security and access controls for their operating and design effectiveness on restricting unauthorized access to system resources and data.
- Ensured that audit projects validated the critical operating system services and configuration parameters are set to maximize unauthorized and inappropriate processing risk.
- Validated through substantive testing that system monitoring and management reviews are regularly performed to maintain an effectively controlled production environment.
- validated through forensic information online gathering that the current version of the UNIX operating system has the latest security patches through approved change management testing procedures to enforce a the documented secure environment.
- Managed projects with clients for reverse engineering, business best practices, and business optimization consulting services providing complete quality assurance testing to Sarbanes Oxley standards.
- Inspected and identify risks inherent in the development, implementation, and the use of the computer systems on which they rely to test against SOX and PCAOB requirements.
- Planned and execute technical and general computer control audits business process/application controls reviews, audit design evaluations, key control assessment, and systems development/conversion reviews.
- Interacted with client CIO's and Financial Controllers on a daily basis building business relationships in order to document IT controls for annual financial statements.
- My client engagements have included the following: CSX 05 , Rayonier 05 , Assurant 05 , Citrix 05 , Sallie Mae 05 , Blue Cross Blue Shield 05 , World Fuel Services 04, 05 , Outback Steakhouse, Hughes Supply 04, 05 and Burger King, and for the 2004 fiscal year. All of which include Oracle security diagnostics.
- Documented and tested regulatory and best practice guidance Control Objectives for IT CobIT , ISO 17799, and COSO, Information Technology Infrastructure library ITIL and Sarbanes-Oxley Act section 404 requirements .
Confidential
IT Client Services Project Manager
- Developed and maintained a relationship as single point of client contact for internal and external information throughout the system development lifecycle through project management.
- Defined business requirements, KPIs/metrics and program set-up features for client's specifications with rigorous quality assurance standards setup with documented change management.
- Communicated daily and conduct Daily, Weekly, Monthly and Quarterly business review sessions with clients.
- Coordinated and balanced resources across functional departments to meet client specifications and internal financial goals. Built teamwork between IT, HR, Training and Quality, Operations, MIS, Finance and Legal.
- Partnered with Finance and Operations to develop reporting needs with Hyperion and interfaces with Oracle for improved business intelligence.
- Improved processes to continually enhance the quality of services to clients as well as improvements to productivity and business/client financial goals.
- Managed internal financial budgeting and forecasting requirements and was responsible for meeting corporate gross profit and net income goals and understanding the levers in operational efficiencies that improve financial metrics.
- Evaluated the strategy, policies, standards, procedures and related practices for the management, planning, and organization of IS initiatives for programs.
- Ensured the effectiveness and efficiency of implementations and ongoing management of technical and operational infrastructure to surpass the client's business objectives.
- Managed the IT infrastructure security to satisfy a client's business requirements for safeguarding information assets against unauthorized use, disclosure, modification, damage, or loss.
- For every client I authenticated the process for developing and maintaining documentation, communication, and testing plans for disaster recovery of business operations.
- Manage the methodology and processes by which the business application system development, acquisition, implementation, and maintenance are undertaken. I review the business systems and processes to ensure that risks are managed in accordance with the client's business objectives.
- Controlled all aspects of IT functions and ETLs/API's between PRC and the following client's: American Express, Visa USA, Target, Providian Bancorp, Citibank, Federal Express, and AARP accounts. These interfaces were implemented and maintained with an unblemished approval rating and followed the rigorist vendor standards.
- Conceived, developed, and managed exceptionally successful large scale projects thought product design, development, documentation, delivery, and support processes.
- Instituted across the board IT improvements with a team of programmers, networking, QA, and business analysts using a multi-tiered web-logic environment for the American Express client, becoming their number one preferred vendor.
- Managed logistics of IT infrastructure and JSP application design and implementation for an off shore call center program to India and the Philippines.
- Managed the implementation of Oracle Project module on budget and on time into the Oracle ERP suite, oversaw the RFP, training, reporting, development, testing and operational support.
- Implemented Avaya PBX's, Call Center call flows, Call Center application scripts VOIP and general voice and data networking T1 provisioning and setup domestically and offshore..
- Identified potential areas where existing policies and procedures require change, or where new ones need to be developed.
- Responsible for developing Inbound, Outbound Davox , PBX, and ACD programs and managing department budgets and exceeding IT profitability goals.
Confidential
Sales Consultant
- Trained in over 65,000 of specialized Oracle Release 11 Financial Application products and processes gaining hands on expertise in the G/L, A/R, A/P, PO, ALERT, OFA, and OSA customer implementation, presentations, and demonstrations.
- Provided technical product and sales support during the sales demos to fortune 500 companies to facilitate our prospective clients understanding of Oracle products.
- Analyzed case studies to prepare solutions offering Oracle applications through product demonstrations, presentations, and prototypes.
- Implemented and configured software to meet customer needs.
- Acquired extensive knowledge of Rel.11's new global features: Global Consolidation Systems, Global Inter-Company System, European Monetary Union, and Multiple Reporting Currency.
- Customized OFA worksheets into Excel spreadsheets to meet VP needs on financial analysis.
- Created LAD website and a database tool for the Miami License Management group.