PROFILE

• As an experienced Senior Certified, PMP Project Manager and certified Agile Scrum Master, with 18 years of experience managing major IT design and operational projects, in medium to large environments I believe I bring a significant amount of experience and knowledge to your opportunities. In all projects, I have been responsible and accountable for the following:

• Working closely with ALL the stakeholders to develop business requirements based on either existing legacy systems requirements set by the business, or processes manual and automatic totally new infrastructures facilities and services.
• Building and developing both development and operational teams

• Oversee fiscal, administrative and human resource requirements hiring new teams and developing new support systems
• Program Management for all new customer services designing and justifying plans for project scope, budgets, schedules, risks, to all stakeholders, customers, team members and upper management at the executive level
• Agile Liaise between technical teams and functional teams to ensure proper translation/implementation of project plans. Scrum Master
• CCB- Change Control Board management
• Risk Register management
• Earned Value Management processes for builds of both software apps and hardware
• Management of Contract negotiations Third Party support agreements
• Established/maintained Multiple level, Tiered Service Support via both direct reports and third party vendors
• Sr. IT Operations management for both internal and external, customer facing services
• Develop and promotion of corporate policies and procedures.

• As Sr. Project Manager for some very large organizations, including SPAWAR, Ticketmaster, and others, I have been directly responsible for:
• Hiring and building new operational infrastructure teams
• Building new budgets based on zero budgeting structures start from scratch and justify HR requirements, capital and expense budgets, and outside contracting contracts
• Management of teams to: Design/Provide/support for High Available HA systems and services
• Design/Implement/support Virtual Machine VM applications with roll-over fail safe capabilities between VM's, other Hosts and between distributed data centers to provide maximum system/application availability
• Management for SaaS and CRM 24x7 Data Center build outs and required operational support
• Management of Waterfall PMP project management for customer application designs and delivery
• Management of Agile Application design and Sprint Team design/security
• Agile Scrum Team management multiple teams, multiple disiplines
• Designing, staffing and supporting Tiered support services for Networking services and internal applications
• Maintaining Change Management control systems to ensure Scope control and meeting time, cost and quality delivery to all projects
• Managed Continuous Process Improvement program CPI
• Providing structured, leadership with a Theory Y style leading team members to greater levels of performance than even they knew they had

Confidential

Veteran Benefits Management System Program

• PM management of Team members covering Services Oriented Architecture SOA Cloud based Web application development and support
• Pioneered and Coached Security Information Assurance IT/IA focus for new teams
• Negotiate and Managed Fixed Price and Cost Plus programs
• Identified Hardware and Software issues/problem
• Software Development Lifecycle SDLC
• Management of Infrastructure as a Service IaaS Cloud Based virtualization technology for Information Assurance IA Security Services for VA
• Created Microsoft Project tracking Certified MS Project Professional for Scrum processes
• Management of IBM Rational Tools for Epic, Stories and Task management by Sprint and Release
• Counseled and Management of Sprint Review, Sprint and Release Planning and Retrospective
• Piloted Project Report creation and Presentation to Sr. Management

Confidential

Sr. Project Manager/Deputy Project Manager -

• 55 member IT Project Operations Team: IT Developers, IT Testers, IT Engineers, Oracle DBA's
• Project Management using full PMI/PMP processes when/where appropriate including communication plans, budgets, risk plans, schedules, etc. to team members, stakeholders and customers
• Operations Management for day to day services and support C51SR
• Web based, Object Oriented Client Server application design and support management
• Creation and Management of Primary and Sub-Projects for roll-up
• Analysis and Assessment, Design Definition, Development of Systems Specification

Management of:

Systems Analysis

• Systems Architecture
• Systems/Equipment Integration
• Test Evaluation Criteria
• Logistics support of DOD/DON requirements for C51SR environments
• Oversaw the Risk Register creation, tracking and management
• Negotiate Fixed Price Contract Management Cost Plus
• Pioneer the use of WBS Work Breakdown Structure creation and Milestone creation/tracking
• Established CPI Continuous Process Improvement management through continuous feedback loops
• Oversaw the Closing of projects with Lessons Learned and Project History archiving
• Officiate the Inter-Divisional Project Coordination with PMO and other PM's

Confidential

Owner/Contractor

Senior Program Management Services: Customers include: Go Daddy, Swift Trucking, Borders Books

• Time and Material Contract management
• Oversees the operational planning, establishment, execution, and evaluation of a multifaceted program/project typically consisting of a set of closely related subprograms or associated activities.

• Provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.
• Risk Management, Earned Value planning, CMMI Management, S/W-H/W Lead Management
• Software Application for SaaS and WEB based services
• Oversee operational planning, execution and evaluation of all projects
• Principal point of representation and liaison with external customers/stakeholders
• Provides day to day technical/professional direction and guidance on operational matters

Confidential

Sr. Project Manager

• Fiscal responsibility for bringing 72M multifaceted/multiyear program to successful completion
• Direct responsibility: team of 50 IT technical staff : designers, testers, implementation and on-going support personnel
• Voice system project mgt. and support
• Responsible for establishment of CPI Continuous Performance Improvement , and Change Request CR process
• Budget responsibility for all IT infrastructure support
• Develop forecast budgets for 1, 3 and 5 year plans

Confidential

Sr. Project Mgr.

Fiscal responsibility for all IT Infrastructure services 32M annual budget including 3 and 5 year forecasting budgets

Network and Application security support

• 100 Up-time /availability services design s , implementation and support for Call Center services
• Project Management for all new customer services presenting plans for budgets, schedules, risks, to all stakeholders, customers, team members and upper management at the executive level
• Design/Support manager for new Internet Web Based applications SaaS built design team and operations team
• Responsible for all aspects of infrastructure customer requirements: project charter, scope definition, team building and resource assignments, WBS with Earned Value cost management, and Risk Analysis.
• Implemented new support models for infrastructure operational support Networks, Help Desk, Tiered level support
• Voice and Data project implementation management

Confidential

Director IT Infrastructure Operations

• Project Management of all ITIL engineering and operational IT projects for call centers.
• Hosted Call Center management services
• Development of project standards and methodologies for maintaining all B2B customer implementation.
• Development of Tier 1, 2, and 3rd level support for all infrastructure applications and services
• Design, implementation and support for all manufacturing network services