Professional Profile

• Positions Held
• Managed Programs and Projects for software development projects, IT operations, Infrastructure support and global outsourcing in the Financial Services, Healthcare, Manufacturing, Hospitality, Energy, Logistics industries and US State Local Governments for 15 years.
• Leadership in IT Project Management and Program expansion. Cleint Partner / Program Manager on the engagements for aligning IT applications t the clients' business goals and supporting and monitoring projects t enhance organizational effectiveness.
• Business Development and accounts expansion in Financial Services, Healthcare, Energy industries and US State Local governments with a focus on web based and cloud applications.
• Client Partner/ ISD Head, HCL Technologies America revenues 6B , managed a large global engagement on Application Infrastructure support services and Application development maintenance services for a Manufacturing client.
• Principal Consultant on IBM FileNet ECM/BPM technology for proposing technical frameworks and application architecture including Technical, Functional, Cost and Project Management components.
• Vice President, Head of Public Sector practice, MajescoMastek Inc. revenues 200M .
• Project Director, HCL Technologies America revenues 6B . Managed large engagements up t 25M and led the IT project teams at multiple sites in various States for Application development and maintenance executed with onsite-offshore model and managed client relationship at C-levels.
• Domain Expertise
• Identified and negotiated IP based company for acquisition with strong presence and established products in the Government sector.
• Partnered with IBM, Unisys, Accenture etc. for wearing out competition and winning the service portion as sub-contracts.
• Strategized with technical/ business leaders on best practices and procedures for software development and quality assurance, complying with CMMi, ISO, SOX, ITIL standards. Led the innovation group for continuous improvement of development processes leading t savings on resource cost.
• Managed engagements for high visibility projects requiring interaction with CxOs, Commissioners and Governor's office.
• Maintained communication at various levels with business users, technical leads and agency heads with a problem solving ability. Role included risk management, conflict resolution, issues management and change management.
• Managed engagements for realizing complex projects on implementing software products, frameworks and solutions for Healthcare, Insurance, Banking, Workers' Comp, Risk Management, Property Tax, Workforce Innovation, Education etc.
• Won solution proposals ranging from 1M t 10M through direct RFP bids. Won multiple Change orders valued up t 5M from existing clients.
• Managed implementation of software solutions and services t government clients valued at 25M. Participated in RFP response proposals valued up t 50M. Delivery was based on GDM.
• Led and managed profit centers for multiple clients up t 25M revenues on long-term engagements.
• Provided leadership in managing IT Project engagements in Financial, Healthcare, Hospitality, Logistics industries and US State Local Governments.
• Program Management/Business Development Summary

Confidential

• Health Insurance Claims management systems
• Card transactions system for merchant banking including risk management and fraud protection
• ERP Supply Chain, Finance AR, AP, GL
• State Local Government
• Risk Management applications for Department of Insurance, Division of Risk Management
• Fraud Investigation HHS - Program Integrity Solutions including financial frauds by government welfare fund beneficiaries
• Workers' Compensation Systems across multiple states including claims management, risk management and fraud compliance
• Workforce Innovation Solutions across multiple states including financial modules
• Public Service Commission Solutions across multiple states including Rate Case resolution
• Property Tax County applications

Exposure to Technical Skills

• Web Application: SalesForce.com Cloud technology , Oracle 9i AS, IBM Websphere, Apache, IIS, Web Logic, AMQ
• Architecture: Force.com, SOA, MVC, web, client-server
• Tools: IBM Rational Suite RUP, RationalRose,Rational ClearQuest, IBM DataStage, BO, Mercury Load Runner, Clarity, Webfocus, BMC Remedy, Service-Now Cloud based
• ECM/ EDM Systems: IBM Case Manager, IBM FileNet P8, ECM, BPM, RM, Capture4.x, e-process, IDM Desktop 4.0,
• Visual Workflow 3.0, Documentum, ICR/OCR, Captiva, DataCap.
• RDBMS: Oracle 9i/10g, SQL Forms v4.5/3.2, Oracle WB, Oracle Reports. SQL Server 5.0, IBM DB2
• Data: ETL Datastage, Informatica, Multi-layer metadata BI reports - MicroStrategy, Cognos
• Languages: VB 6.0, Java/JSP, PL/SQL, ProCOBOL, Range-COBOL
• Environments: Cloud Force.com , Multi-User: Windows2007, NT, UnixV, ICL-VME Virtual Machine Env.
• Other Software: Oracle Applications, ClaimVantage, MS-Office2007 Word, Excel, Powerpoint, Visio, MS-Project2010
• Business Process: ITIL, COE, Financial AR, AP, GL, Payroll SRM PeopleSoft , Proof of Technology

Experience Highlights

Confidential

Program Manager/ Engagement Manager

• Managed a large engagement providing Applications support and Infrastructure support t a global Manufacturing client. Three SDMs Service Delivery Managers and their teams reported t me as the Client Partner/ ISD Head Integrated Service Delivery . Resource base is about 25 dedicated and 140 shared in various global delivery centers.
• Technology stack: Oracle Universe EBS, ERP, BIEE , Oracle and SQL Server DB, J2EE, Dot Net, ITIL standards, S-NOW
• Managed Engagement for Standard Insurance Corp. on STD/LTD claims. The engagement involved Architecting and Prototyping alternative solutions for a Problem Space in Claims Case Management function and conducting the Proof of Technology on chosen products t overcome the current issues plaguing the production applications environment. Products needed t integrate with FileNet repository, legacy system, Oracle DB, LDAP etc. Managed a team of 6 architects and developers, product vendor resources and coordination with the client technical and business resources t come out with a viable option t replace the current Case Management system.
• Technology stack: Force.com, ClaimVantage Managed product for Insurance Claims on Cloud based technology IBM Case Manager, IBM FileNet 5.x environment, Oracle DB 10g, MQ Series Message Broker, Legacy ProClaim VSAM .
• Program Managed a 5M Engagement for Design and Enablement of a Center of Excellence with standardized ITIL processes t support SAP applications for business users on functions like HCM, Payroll and Procurement at a major Railroad Corp. Business Processes: ITIL based SLM, Incident/Event/Problem Management, Release Deploy, Build Configure etc.
• Technology stack: SAP, ABAP, HCM, Fin, SCM.
• Managed Program 6M for multiple web-site Projects for a major Hospitality Corporation InterContinental Hotels Group . Migration t new technology platform, re-write of code-base t Spring MVC architecture, UI re-skinning etc. Ensured realization of business requirements for stakeholders. Managed time and budgets for 20 resources mostly on-site.
• Technology stack: J2EE, Oracle, SQL Server, Apache, Akamai, Resin, HP QC, Clarity.
• Managed multiple Projects at a Healthcare Insurance TPA part of BCBS group where legacy and web based systems were outsourced t multiple HCL teams. Managed a team of 32 resources 7 onsite for DW/BI implementation J2EE, Oracle 10g, IBM Datastage, Cognos, ECM Filenet applications. Project included third-party health insurance software data retrieved through Workflow and Rules created in DataStage.
• Managed a 10M Engagement for a team of 75 resources on an Agile/Scrum Project t implement Enterprise Portal Web Content Management for a multi-division Pharmaceutical manufacturing corporation.

Environment: MS Sharepoint 2007, WCM, Enterprise Portal for Intranets, Professional and Social web-sites

Tools: Sharepoint Teamsite, Version One, FAST search

Confidential

• Provided consulting and software services:
• Business Process Consulting services provided t HCL Technologies, Divihn Integration technical partner clients leveraging their delivery teams for project execution. EPO analysis performed for Kemira Water Solutions, Tempel Steel and Cigna on Financial AP, AR, GL and HR applications for out-sourcing/off-shoring.
• Business consultants and technical resources provided t Telecom Services of Trinidad Tobag TSTT at Port of Spain, Trinidad t enhance their Business Services BSS and Operations Services OSS modules.

Confidential

Director IT Delivery Services

• Managed ITO/BPO teams for multiple clients in the SouthEast: Belk retail - AP/AR, HR Elavon financial - card transactions support DS Waters Manufacturing SCM Coca-Cola Manufacturing Invoice Process Mgt .
• Managed a 3-month project for Financial Services client Elavon 4B sub of US Bank on Credit Card transactions system with fraud protection module.
• Managed multiple projects 3M in the commercial sector for Retail Manufacturing clients like Coca Cola, DS Waters, Belk. Project included HR Management web-site, Dashboard, Performance Analytics, Business Impact models, employee services, surveys, focus groups and reporting.
• Managed IT engagements for Retail and Manufacturing clients PDAs, hand-held mobile devices .

Confidential

Vice President US Public Sector Practice Reported t President

• Successfully handled the company's expansion int Public Sector engagements in the South-East through partnership with prime vendors like Unisys, Accenture. Created RFP proposals and value propositions t setup new relationships with partners and prospective customers like DCS, NY and DPSS, CA. Leveraging Mastek experience from National Health Service, UK, we positioned ourselves well for ITO/ BPO engagements with Health Insurers.
• Envisioned and helped the R D teams in building frameworks for Case Management and Fraud Investigation solutions targeted for wins in Healthcare domain and State Local HHS agencies. Recommended and identified acquisition targets through market research, product gap analysis and market sizing for potential wins.
• Risk Management for a Bank/ Financial services commercial entity:
• The Risk Management and Compliance involves applications that deal with Credit, Market, Operational, Liquidity and Sovereign risk issues. A deep understanding of risk algorithms, feed handling, and information management is required. Reporting for regulatory requirements like FASB 133, Patriots Act, SOX compliance and others need t be integrated int the application.
• Managed an internal Project of building a framework that provided a Credit Risk Engine to compute Portfolio level and counterparty level Current Credit Exposure CCE , Potential Future Exposure PFE , and Expected Positive Exposure EPE and report for OTC trading or Forex trading etc. It also supported Market Risks covering VaR, Sensitivities, Exposure Management and related risk management information systems. Similarly, another framework supported the Operational Risk Management like OpRisk Shelter facilitated Banks, trading and brokerage firms t track and report operational risks. This system incorporated strategies related t risk assessment, tracking loss events, alerting users, enabling audit and generating reports.

Confidential

Engagement Director

• Provided lead for a 5M Engagement at Bank of America, Charlotte. Project included improvement of a homegrown Mortgage Home loans system and related web-sites intranet and extranet . Technology: Java, J2EE components with Oracle 9i AS and Oracle 8 DB.
• Managed a 2M engagement for Wachovia Bank t migrate data, create DW and BI for Debit Card transactions. Technology: MS DNet, IBM Datastage ETL, SQL Server 2005, Micro-Strategy.

Confidential

• Won RFP bids, Managed IT engagements, continuous business development, relationship management and account growth up t 40M revenues in State Local government clients in FL, GA, AL, TN, SC, NC, MO, CT.
• Program Managed the following Engagements throughout the SDLC until successful completion:
• Integrated Claims Management Solution ICMS for State Board of Workers' Compensation, State of Georgia 6.3 million 66K hours . Web based Claims processing and Trial Management adjudication project integrated with Document Management, e-Process, Workflow IBM FileNet P8 and EDI interface. Application included Risk Management module for Employers contribution t Workers' Compensation Fund and Fraud prevention of Claims benefits. Implemented Workers' Comp framework solutions across GA, FL, TN, CT states.
• Workforce website project for the Agency for Workforce Innovation, State of Florida 9 million 85K hours . Stakeholders included Workforce Board, 24 autonomous Regions, Employers associations and Jobseekers focus groups. Relationship management with multiple agencies and handling of customer satisfaction were important areas. Awarded additional projects of 3 million change orders over tw years including a self-service job matching website. Nationwide web-site application built on J2EE framework, Oracle 9i AS, Oracle 11i DB, IBM RUP, Micro-Strategy, Informatica ETL and multiple testing/enhancement tools like Mercury Loadrunner/Winrunner.
• Continued Education and Teacher's Certification System implemented for FL DOE. Technology: ECM, ICR/OCR Filenet, DataCap. 2 million , 5 resources for 6 months.
• Financial and Risk Management System Oracle financials IBM FileNet implementation 1.5 million 20K hours for Division of Risk Management, Dept of Insurance, FL covering Bureaus of Property Casualty, State Liability, Workers' Compensation. Expanded the account by another 3M t include Division of Insurer Services regulating the Insurance Companies in Florida.
• Risk Management for a State Department of Insurance DoI :
• The FL DoI, Division of Risk Management is entrusted with the role of insuring state Property and Casualty, state liability public claims, and workers' compensation claims for state employees. It manages its Risk for the insurance portfoli in quite the same manner as a private insurer would d for its clients.
• The Risk Management application required a deep understanding of information management, risk algorithms, risk assessment, risk mitigation and regulatory reporting. The requirements were translated int the application through the business rules engine, workflow engine, user alerts and report generation.
• ECM implementation IBM FileNet P8 for FL Pasc County 900K .
• Claims Management System IBM FileNet engagement 1 million for Division of Workers' Compensation, DFS, FL including risk management fraud prevention.
• ISIS Investigative Services Information System for Fraud prevention, investigation and compliance of state welfare benefits. Office of Investigative Services, DHR, GA 1M .
• Workforce website project Oracle 9iAS, J2EE for Department of Labor Workforce Development, TN 4 million 42K hours .
• Public Service Commission regulating the utility companies engagement with IBM FileNet e-Process and Workflow, MO 2.5 million 20K hours . Award winning implementation.
• Tax Resolution System Oracle financials IBM FileNet project for DOR, GA 1.5 million 12K hours .
• Employer registration project for DOL, CT 1.4 million 10K hours .

Confidential

Project Manager

• Application Y2K Services at Duke Energy Corporation, Charlotte, NC
• Managed a 15M Engagement for providing Y2K services assessment and remediation for client-server applications of a major utility company Duke Energy. Led a team of 60 programmer analysts t provide application maintenance and Year 2000 services.

Confidential

Project Manager

Managed a full life-cycle Project from ab-initi stages t successful implementation with a team of 10 Analysts/Programmers and Data-Entry operators. Developed an application software on Finance and Inventory Control for Oracle based systems at a manufacturing facility US 30 million in the Middle East UAE .

Environment: Oracle 7.2, SQL Forms 4.5, Windows 95.