SUMMARY:

• Executive - Level Program Manager with 13+ years of Information Technology (IT) and Business Management experience in both the public and private sector with key emphasis on Telecommunications Infrastructure Management, Vendor Management and Program Management.
• Most of my experience is with large Executive Level Initiatives with Agile, Waterfall and Sprint ‘End-to-End’ Project Management methodologies and implementation.

TECHNICAL SKILLS

• Proficient in all Microsoft Office Programs as well as proprietary systems
• Leadership, Management, and Communications
• Change Management
• Cloud Based Platforms
• Hardware/Software Deployments
• ITA Team support
• Provisioning
• OIM/OAM/OAD/IAM
• Technical issues hardware support
• Port In/Out
• Active Directory
• User Support
• VPN
• Siebel
• Communication
• QuikView
• Watson
• Cam
• POS (Point of Sale Systems)
• Samson
• iCam
• Citrix
• Citrix
• Business Objects
• EIP
• Roles Database
• Reporting
• IT Infrastructure Design
• Desktop Standards
• Commissions
• SAP
• Process and Governance
• Data Feed Integration
• Upgrades
• Billing Integration
• Cloud Initiatives
• Break Fixes
• Dealers/Dealer IT
• Regional/National Account Managers
• Principals
• C-Level Executive Sponsors
• Review, Redline and work Negotiations with Procurement, Legal and Vendors.
• Set guidelines and review for all Service Level Agreements and RMA process for all Hardware/Software.
• Escalations/Issues/Trouble Shooting
• RFP/RFQ Initiation, Review and Approvals
• PO Creation and Approvals
• Amendments, Addendums, Exhibit redlining, review and approvals.

PROFESSIONAL EXPERIENCE

Confidential, Bellevue, WA

Technical Program Manager/TAM/Project Manager IT

Responsibilities:

• Positions Held: Project Manager, Technical Account Manager, and Technical Program Manager within IT, the Project Office & Business Operations. CIO Award Winner 2011, Peak Achievement Nominee 2010, Peak Achievement Nominee 2011, Peak Achievement Nominee 2012 *Numerous other awards received
• Effectively lead and managed internal and external resources to meet project objectives. Maintained open communication among account teams and project team members and lead project review meetings. Helped team members establish open, collaborative relationships.
• Managed a variety of project types and sizes. Project types include process, business and management consulting, training, software implementation, and software development. Managed single or multiple projects as needed based on size, type, and complexity.
• Defined project resource plans, including internal and contract resources. Managed outside resources and subcontractor resources during project delivery. Worked with sales, legal, and finance personnel during proposal and contracting and delivery phases. Managed conflict and competition between teams and across organizational lines. Monitored projects to ensure completion within defined schedule, budget, and quality parameters.
• Developed and maintained project plans, schedules, and project control tools utilizing standard PM software. Lead project team members in planning, estimating, and controlling tasks. Complied with internal reporting standards and practices. Performed project plan analysis and evaluated risks and developed risk mitigation plans.Created presentations, flow charts, diagrams, and other project documentation and project artifacts.
• Interviewed and consulted with customers in order to gather and determine customer business and solution requirements. Worked with new and existing customers in order to identify unrealized customer needs. Recommended best practices for solutions to meet customer business needs.
• Developed strong client and stakeholder relationships and maintained effective communication channels. Consulted with others on development and execution of complex project plans. Defined practices and processes for managing client and stakeholder expectations.

Confidential, OR

Operations Coordinator

Responsibilities:

• Provided Project based support for Director of Engineering and Operations
• Assist with marketing correspondence and presentations
• Managed system and all information for Ports and Marine, Clients, Contacts, Employees & Contractors - Subcontractors

Confidential, Vancouver, WA

Director of Client Services

Responsibilities:

• Started as Outbound Sales Retrieval 100% Cold Calls, prospecting, signing and closing with over 100 cold calls a day Financial Investigations/Collections.
• Promoted to Senior Sales Associate Quota over $300k a month, was raised by $20k each consecutive month.
• Promoted again to Director of Client Services, quota over $350k a month, in charge of client retention, client services client up sell, and acquiring new clients.

Confidential, Portland, OR

General Manager

Responsibilities:

• Responsible for overseeing Operations, Sales and Marketing; handle all day to day activities from hiring, training. Project definition, documents, cover letters, client correspondence, proposals,
• Driving the sales force as well as overseeing all Marketing and Advertising.
• Task tracking and schedule maintenance, as well as other activities to assist the project managers in analyzing a project’s status and performance, step by step tracking and quality control.

Confidential, Portland, OR

General Manager

Responsibilities:

• Increased personal sales revenue of Team from an average of $5 thousand to $30 thousand a month; highest number achieved in the history of the Portland Sales Office.
• Presidents Club Award recipient for 2001 & 2002.
• Monthly Flying Eagle Award Recipient for nine consecutive months in 2002 & 2003.
• Consistently in the Top 10 in the Nation for revenue.

Confidential, Vancouver, WA

Operations Coordinator to Director of Operations

Responsibilities:

• Operations coordinator to Operations Director of Fortune 500 Company.
• Compiled sales reports, travel & expense and operating reports.
• Recognized for exemplary service August & September 2001.
• Reduced overhead by 25% due to quality control & audit.
• Leadership Council Member.

Confidential, Vancouver, WA

Operations Coordinator to Director of Operations

Responsibilities:

• Operations coordinator to Operations Director of Fortune 500 Company.
• Compiled sales reports, travel & expense and operating reports.
• Handled RFP’s/RFQ’s/PO’s and other Operations processes