SUMMARY

• Information Technology professional with extensive experience in project management, quality assurance, and business analysis.
• Experienced in analyzing and identifying requirements, data, and environments for business processes, gaps, interfaces, and integration. Includes identifying areas of risk to determine test cycles for all critical and non - critical areas.
• Management / Leadership experience includes directing the efforts of testing teams, developing test strategies and approaches, test schedules, issues and risk management, establishing test processes and tools, release and change management.
• Sound understanding of system development methodologies - formal and informal - including over 11 years of ERP (SAP and PeopleSoft included) system implementation experience.
• Extensive experience documenting and developing system/business requirements and test documentation. Assisting business customers, and development teams with project documentation and deliverables. Additional experience includes test execution and defect management.
• Sound understanding of business and system process knowledge. This also includes in-depth understanding of various test methodologies, software development life cycle, project, risk, and issue management.
• Effective communication skills with all levels of management, customers, vendors, and development team members. Experienced in facilitating meeting/workshops with business customers, development, and database teams in order to meet project goals.
• Functions well in a team environment while being self-motivated to work effectively without supervision. Detail oriented, with very strong organizational and interpersonal skills with the flexibility to adjust to changing work priorities.

TECHNICAL SKILLS

Operating Systems/Databases/Testing Environment/Software Technology: MS Windows 95 / 98 / NT/ 2000 / XP/ .NET/ Windows 7, Microsoft SharePoint (MOSS) 2007 / 2010, Microsoft Silverlight, Microsoft Pocket PC OS, Palm OS, UNIX (Sun) OS, Windows NT Server, SQL Server, Antepo IM Server, Jabber IM Server, UNIX, Unix Shell, MS DOS, Client-Server, Mainframe, Oracle, DB2, Java, Java Script, J2EE, J2ME, HTML, ASP, XML, SQL, C#, C++, C, GIS, MS Access, IBM, COBOL, CICS, MVS, Natural / ADABAS, AS400, Ingres, Visual Basic, Crystal Reports, IMS, JCL, TSO/ISPF, SAP R/3, Paymetric, POS, Peoplesoft CRM/CIS, GEMS 2000, ADPICS, GHRS, TRMS, TRACS*, FES, Microsoft Word, Microsoft Excel, Lotus Notes, WordPerfect, Lotus 1-2-3, Netscape, Microsoft Internet Explorer, Lotus cc:Mail, Microsoft Outlook, E-mail/B-Mail, Harvard Graphics, Quattro-Pro, Microsoft Office, Microsoft PowerPoint, Microsoft Visio, Resumix, Microsoft Test Manager 2010, HP Quality Center, TestDirector, WinRunner, QuickTest Professional, MS Access, Paradox, Quickbooks, PVCS Tracker (Intranet Problem/Resolution Tracking System), QA Run, QA TrackRecord, QA Director, Groupwise, Microsoft Project, Microsoft Project Server, Microsoft Project Central, Microsoft Visual SourceSafe, Remedy, Remote Display Control, Bugzilla, Track-It, Peregrine System - Service Center, Documentum, Rational ClearQuest

Methodologies: Waterfall Model, Spiral Model, Capability Maturity Model, Joint Application Development, Rapid Application Development, Agile Methodology - Extreme Programming and SCRUM, Object-Oriented Modeling, Structured User Interface Design Methodology, Web Development, Wireless Application Development, Black-Box Testing, White-Box Testing, Grey-Box Testing, Project Management

Industries: Oil and Gas, Healthcare, Entertainment, Telecommunications, Hotel, Information Technology Solutions Provider, Auditing/Consulting, Network Communications, Energy, Software Manufacturing, Mortgage, Shipping, Semi-conductor Manufacturing, Confidential, Municipal Government, Computer Manufacturing, Engineering, Land Title Research, Job Training, Education, Correctional Institution

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Project Manager / Supportability & Transition Management Focal Point

Responsibilities:

• Management of transition to support activities for Projects and Technology Business, including application deployment activities; engages with project teams to promote awareness and compliance with service transition quality plans and processes.
• Responsibilities include developing project plans, conducting cost/benefit analyses and risk assessments, monitoring and reviewing project progress, serving as liaison with customers, adjusting schedules and plans as necessary, identifying and resolving issues, and obtaining user acceptance of completed projects/services.
• Provide project management and leadership for infrastructure projects across multiple initiatives; coordinate technical and business resources in all aspects of all IT project delivery governance, assessment; planning, business, and IT team development, budget management and reporting, execution, and transition-to- support of projects.
• Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This includes operational readiness, support documentation and acceptance checklists.
• Plans and executes the transition to the application management solution, establishing and managing to service levels, and designing and implementing continuous improvement programs that optimize the application management solution and drive increased business value for the client.
• Undertakes the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with company standards.
• Work with geographically dispersed project teams, business owners and operational teams to determine and meet transition requirements for a given service line or function.
• Responsible for processes and procedures around operational validation and acceptance testing for releases during transition to production. Maintains templates, reviews procedures, and conducts reviews and training.

Project Manager

Responsibilities:

• Responsible for Downstream Business representation of Cold Fusion project management deliverables including the project schedule; providing weekly status, and managing risks and issues. Includes identifying and communicating to the Business and to the Cold Fusion Project team any other Business projects that may impact the Cold Fusion project.
• Partners with business teams and infrastructure groups to assess database migrations to production and non-production environments.
• Driver of Business activities to ensure timely and accurate delivery of the approval of databases for the Oracle Exadata Migration.
• Liaise between the project team and Business stakeholders by helping the Cold Fusion team engage and align with the Business CIOs, Delivery Vertical teams, and other Subject Matter experts.
• Analyze list of target applications and support Business efforts to capture application attributes necessary to successfully select, prioritize, and assign applications to the Business migration schedule.
• Ensures the necessary Business resources are available to support migration and testing efforts.
• Confirm and update the applications in use and the mapping of the applications to the business processes within the Downstream business unit.
• Compile and validate Downstream IT budget and allocations for Cold Fusion project.

Test Coordinator

Responsibilities:

• Responsible for coordinating agreed upon testing activities of Downstream applications in Windows 7environment; includes coordinating with the Global IT teams to ensure required test scripts and dependencies are available in the Windows 7 platform.
• Creates, manages, and maintains the Downstream Windows 7 Master Test Schedule for the Americas lab.
• Partner with business operations teams to ensure that user acceptance testing is conducted per project specifications.
• Responsible for tracking status, reviewing and analyzing results, and publishing status reports to Downstream Windows 7 project team.
• Tracking and resolving issues as they develop and working with business clients, developers, testers and other project team members to correct problems impacting testing.

Environment: s/Software: Microsoft Windows, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, Internet Explorer, Microsoft Silverlight, Microsoft Project Server, Microsoft SharePoint, HQ Quality Center, SAP

Confidential, Houston, TX

QA Manager

Responsibilities:

• Lead the QA and test management processes onsite and offshore; as well as managing the testing results with the project team members and business stakeholders, including requirements and specification reviews, managing test resources, test planning, design, review, and execution.
• Experienced in defining and executing test strategies for MOSS (Microsoft Office SharePoint Solution)/SAP integration involving multiple SAP modules and external systems. SAP BO/BI with BAPI scope of work included MOSS/ SAP Portals, dashboards, iViews, SSO, Crystal Reports and Crystal Reports Viewer.
• Defined, documented, and implemented Quality Assurance and Software Quality Control processes in support of the overall Quality mission of the team.
• Worked with project teams to integrate change management activities into the overall project plan under the management of the Project Manager and utilizing the SDC - SDLC PMO Lifecycle.
• Reviewed change management requirements for deploying new or improved technologies, standards, practices, policies, and procedures, and apply them to the appropriate business activities.
• Tracked changes across each environment, such as database and application release change requests.
• Coordinated with application support, software developers, business analysts, and project managers to ensure adherence to change management and release management standards.
• Verified that quality assurance processes are being followed and that quality testing is being performed on all projects delivered by the Solution Development Center.
• Provided guidance and subject matter expertise to IT teams regarding QA and testing methodologies and processes and educating staff on responsibilities/accountabilities required to achieve quality deliverables.
• Gathered and analyzes information on existing business processes in order to make recommendations that seek to improve business systems and processes.
• Assessed deployment readiness of projects and proposed production changes, including working with development teams, production support teams, quality assurance teams, product, systems and project teams to manage the migration of application and infrastructure changes across the environments.
• Developed and executed projects plans which are aligned with and follows the appropriate project delivery process for the testing phase, which may include work plans, schedules, milestones, critical paths and deliverable/responsibility matrices.
• Prepared and maintained written support documentation such as system and operational procedures, methodology procedures, training documentation and template instructions.
• Performed defect management including, logging defects, tracking defect status, and collaborating with software development staff to assist in reproduction and resolution of defects through closure.
• Ensured compliance with established methodologies, processes, standards and tools within the context of the appropriate project delivery process.

Environment: s/Software: Microsoft Windows, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, Internet Explorer, Microsoft Silverlight, Microsoft Project Server, Microsoft SharePoint (MOSS) 2007 / 2010, GIS, Documentum; Remedy, Rational ClearQuest; HQ Quality Center, Microsoft Test Manager, Microsoft Visual SourceSafe

Confidential, Houston, TX

Transition to Support Lead

Responsibilities:

• Lead the Transition to Support planning project with cross-functional teams of application, business, infrastructure, and support managers, facilitating the design of the Support Model, and managing support deliverables for Shell’s Trading SAP project (TSAP).
• Responsible for complying with the Project Delivery Framework process that is based on Project Management Institute (PMI) standards from the Project Management Body of Knowledge (PMBoK), as well as Shell’s internal standards and guidelines.
• Ensured that all phases of the project impacting supportability were completed; which included communication, training, Service Level Agreements, Operation Level Agreement, Disaster Recovery Plan, Business Continuity Plan, and Knowledge Transfer.
• Acted as the Project Focal Pont for all communication and activities between the project team and support services organization.
• Responsible for developing the Transition to Support, Testing, and Knowledge Transfer plans for project.
• Researched and evaluated Automated and Performance Testing Tools for the purpose of creating automated test procedures for regression and other testing.
• Provided transition management knowledge to the project including the way in which the Support services are managed, support processes, and the specific service requirements.
• Created and managed the test schedule from test planning through test execution for all test phases at a detailed application/interface level.
• Worked with Project Managers, Development Managers, Support Managers, and Infrastructure Managers to factor QA activities into product delivery schedules and project plans.
• Defined and manage the Quality Assurance strategy, deliverables, and processes for application testing.
• Worked with development and product management to determine resource needs, test requirements / strategy, and defect management process.
• Provided QA time estimates including milestones based on requirements and specifications documents.

Environment: s/Software: Microsoft Windows, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, Internet Explorer, SharePoint, Service Center (Issue Management), Rational ClearQuest v7.0.1

Confidential, Houston, TX

Business Process Coordinator

Responsibilities:

• Managed the creation and implementation of enhanced Business Processes used by Confidential for the Marathon Program of work.
• Employed Business Process management methods for capturing, defining, analyzing, and streamlining Business processes for better delivery of administrative services, data flows, approvals, feedback loops, internal controls, and process execution.
• Analyzed current and new Business processes and modified them to improve effectiveness, efficiency and data integration across all functional areas.
• Managed organization, quality, distribution and publication of Business processes for continuous refinement and as references for training guides and program policies.
• Developed Business process maps, workflows, check-points, hand-offs and process controls using approved BPM templates.
• Facilitated and coordinate multiple business process efforts engaging business leaders and cross-functional project teams.
• Lead cross-functional teams in the business analysis and requirements efforts in order to identify opportunities for process improvements including re-engineering and new development.
• Assisted in the enforcement of project deadlines and schedules.
• Communicated process changes, enhancements, and modifications through written documentation to program team so that issues and solutions are understood.
• Supported the Program Directors and Service Delivery Managers in the planning, tracking, reporting, and analysis of projects.
• Participated in the preparation of financial reports for the monthly program service expenditures.

Environment: s/Software: Microsoft Windows .NET/XP, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, Internet Explorer, SharePoint, Remedy, Mercury - IT Governance Center System / Change Control Management

Confidential, Houston, TX

QA Lead

Responsibilities:

• Served as the key interface between the customer and the Project Team for the discovery phase of the HCDE Purchasing Catalog Application project; included gathering information regarding customer objectives and requirements as related to the project.
• Conducted and facilitated the discovery and definition of business process, data and system requirements in cooperation with customer and IT Project Team; provided assistance in identifying, evaluating and developing solutions and processes that meet business requirements.
• Responsible for developing the Test Strategy, the Risk Assessment, and the QA work plan project estimates.

Environment: s/Software: Microsoft Windows .NET/XP, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, Internet Explorer

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Performed business process analysis, process development, and documented formal definition of current and future state business process mappings, workflows, checklists, process, and procedure documentation.
• Conducted interviews in the identification, definition, and evaluation of business processes involved in the GAP ASD Team services.
• Facilitated process definition sessions; identified gaps preventing process effectiveness; and assisted with the development of improvement solutions for cross functional project teams.
• Performed research, analysis, planning, and process implementation activities in support of Process Improvement initiatives.
• Assisted in the planning, documentation, and communication of disaster recovery initiatives and procedures.
• Responsible for completing process analysis, identifying procedural and control deficiencies and recommending and implementing solutions.
• Worked with the team to fully document each process by facilitating discussions with various team member groups.

Environment: s/Software: Microsoft Windows .NET/XP, SQL, MS Word, MS Excel, MS Access, MS PowerPoint, MS Project, MS Visio, Internet Explorer, PeopleSoft CRM, Documentum

Confidential, Houston, TX

QA Analyst / Business Analyst

Responsibilities:

• Responsible for Quality Assurance and Acceptance testing as it relates to all POS (Point of Sale) application upgrades or changes.
• Extensive business knowledge of retail POS and Back Office activities including store operations, customer maintenance, inventory management, employee management (including timekeeping and payroll), reporting (including daily, monthly, and end-of-year), store setup, credit card processing and settlement.
• Managed the test effort for projects and releases - including developing test strategies, test plans, and test scripts for application changes and enhancements to Fast Lubes applications and Globalization project.
• Documented and coordinated deployment of new software into the production environment using change management best practices, including development of communications used to inform affected parties of pending changes to the environment.
• Worked with technical and business team members to identify all system interfaces and customizations, analyzed functional requirements, analyzed system functionality, identified gaps between current functionality and new functionality, liaised with technical analysts and internal customers to determine gap solutions and to resolve conflicts between technical constraints and functional requirements,
• Responsible for complying with the BAM Global Change Management and Application Compliance processes that are based on ITIL foundation best practices and meet SOx requirements.
• Provided payroll problem resolution and support, which included employee setup, time clock processing, reports, correcting errors, calculating and confirming payroll.
• Developed, maintained, and executed POS functional and defect related test plans and test scripts, which included Paymetric financial supply chain solution that integrated the credit card transaction management solution.
• Defect management responsibilities included documenting and duplicating software defects relating to POS as reported from POS Help Desk, Applications team, and POSNet user community.
• Change Management responsibilities included ensuring that changes are fully tested prior to release, coordinating release testing plans; and ensuring that testing processes verify that software delivered meets standards and provides required functionality.
• Interpreted high-level requirements and specifications to develop, modify, and execute functional, system, and regression tests.
• Created and maintain Fast Lubes application related documentation including training material and technical notes for distribution to the Jiffy Lube Stores and technical staff.

Environment: s/Software: Microsoft Windows .NET/XP, SQL, C#, C++, C, JAVA, J2EE, XML, HTML, ASP.NET, Visual Basic .NET, MS Word, MS Excel, MS Access, MS PowerPoint, MS Project, Internet Explorer, Mercury Quality Center / Test Director, QuickTest Professional, Service Center (Issue Management), Paymetric, POS

Confidential, Houston, TX

Lead QA Analyst / Business Analyst

Responsibilities:

• Analyzed business requirements and translated them into solid test strategies, plans and scripts to address the Practice Management - Healthcare Information system functionality, which included Electronic Statement and Claims Processing.
• Design application user interface, including screen layout and access and navigation requirements, for the functionality specified by the subject matter experts.
• Worked with developers and subject matter experts in identifying and resolving system issues.
• Led and coordinated all aspects of software testing: unit and system testing, user acceptance testing including: functional, regression, end-to-end integration testing for a number of modules within the application.
• Managed QA project scheduling, team assignments, and provided guidance and training for test team.
• Provided leadership in test methodology and processes, which improved methods of test planning, execution, tracking, and reporting.
• Developed, captured, and reported test result metrics.

Environment: s/Software: Microsoft Windows .NET/XP, SQL, C#, C++, C, JAVA, J2EE, XML, HTML, ASP.NET, Visual Basic .NET, MS Word, MS Excel, MS Access, MS PowerPoint, MS Project, Internet Explorer, Track-It (issue management)

Confidential, Houston, TX

Lead QA Analyst / Business Analyst / Trainer

Responsibilities:

• Lead QA effort for .NET Enterprise system, including test plan and test script development, issue review, and coordination of release schedules.
• Documented business requirements, and communicated these requirements to the development team for the design and implementation of business solutions.
• Managed QA staff issues, delegated assignments, and monitored the progress of test planning and execution.
• Responsible for the test team processes and procedures to ensure efficient and effective testing practices.
• Defined and implemented testing processes and standards that coordinated with the existing development methodologies.
• Liaison to keep communication flowing between management, QA, development, and business departments through all stages of development.
• Managed system integration, regression, and user acceptance test execution of application.
• Participated in working sessions with the project team for project planning and tracking; documenting, analyzing, and verifying business and functional requirements, included documented storyboards, quick reference cards, and user training guides.
• Coordinated user acceptance testing, which included updating user scripts and business process documentation, and assisting business managers/end users in the execution of systems tests.
• Assisted project team in making solid go/no decisions for each release by assessing quality and associated risk.
• Coordinated and conducted user training sessions.

Environment: s/Software: Microsoft Windows .NET/XP, SQL, C#, C++, C, JAVA, J2EE, XML, HTML, ASP.NET, Visual Basic .NET, MS Word, MS Excel, MS Access, MS PowerPoint, MS Project, Internet Explorer, DCL (issue management)

Confidential, Houston, TX

Business Analyst/ QA Analyst

Responsibilities:

• Developed and executed test plans and test cases in various desktop, mobile clients, and server environments.
• Analyzed, documented, and verified system change requests, which includes system defects, enhancements, and new features.
• Developed automated tests based on written test cases.
• Collaborated with the Project Manager, development resources, and Marketing Managers through all phases of the development lifecycle.
• Documented and edited user documentation for system functionality for all desktop and mobile clients.
• Identified areas of risk to determine test cycles for all critical and non-critical areas.
• Ensured quality and standards are adhered to for all documents originating from the Mobile Computing Services team.

Environment: s/Software: Microsoft Windows 2000/ XP, Microsoft Pocket PC OS, Palm OS, WinRunner, SQL, C++, C, JAVA, J2EE, J2ME, XML, HTML, ASP, MS Word, MS Excel, MS Access, MS PowerPoint, MS Visio, Internet Explorer, Remote Display Control, Bugzilla

Confidential, Houston, TX

Business Analyst/ QA Analyst

Responsibilities:

• Analyzed requirements for business processes, gaps, interfaces, and CRM/CIS Peoplesoft integration.
• Developed test plans, test cases, and test scripts for the CIS/CRM Peoplesoft system implementation and other web-application projects.
• Executed test scenarios and scripts, tested training documentation, analyzed test results, and managed defects.
• Documented functional processes utilized by the business teams and providing support by assisting with reviewing and testing script and business scenario documentation and data setup.
• Reviewed multiple application systems and processes pertaining to new technologies within the business streams development initiatives.
• Planned, scheduled, and coordinated testing in conjunction with the application development and Business Teams.
• Prepared resource utilization plan for business analysts and testers.
• Performed conversion testing in system test and pilot environments to validate the conversion of legacy data.

Environment: s/Software: Microsoft Windows 2000/ NT/95, Peoplesoft CRM/CIS, AS400, SQL, C++, C, JAVA, HTML, ASP, PVCS, Microsoft Project Central, Mercury Quality Center / Test Director, MS Project 2000, MS Word, MS Excel, MS Access, MS PowerPoint, MS Visio, MS Internet Explorer

Confidential, Houston, TX

System/Software Engineer

Responsibilities:

• Prepared and updated test plans and test cases to test server solution projects.
• Executed test cases on enterprise servers and system software tools utilized with the servers.
• Reviewed project specifications to identify new and modified system functionality, areas of risk for hardware, software, firmware, operating systems, and system documentation.
• Identified, evaluated, and documented system quality issues.
• Communicated quality issues to developers and managers to determine resolution.
• Analyzed equipment and operating systems needed to create test environment.
• Participated in system specification reviews to ensure that the product met customer requirements.

Environment: s/Software: Microsoft Windows 2000/ .Net, SQL, C++, C, JAVA, HTML, ASP, SQL, C++, C, Remedy, SAP, MS Project 2000, MS Word, MS Excel, MS PowerPoint, MS Access, MS Internet Explorer, Netscape, Mercury Quality Center / Test Director

Confidential, Irving, TX

Application Tester

Responsibilities:

• Executed test cases and scripts for audit application system developed in Lotus Notes.
• Updated test plans and test cases to reflect modified user requirements.
• Worked closely with the development team to resolve critical quality issues.
• Analyzed and communicated test results.
• Reported, tracked, and re-tested defects encountered through testing.

Environment: s/Software: Microsoft Windows 2000/NT, Lotus Notes, MSDOS, Client-Server, SQL, C++, C, JAVA, HTML, ASP, MS Word, MS Excel, MS Access, MS PowerPoint, MS Internet Explorer

Confidential, Richardson, TX

Princeton InformationBusiness Analyst / Testing Analyst

Responsibilities:

• Functioned as a liaison between the application customers and developers to gather information necessary for the development and documentation of the requirements for the enhancements to the application.
• Developed project plans, test schedules, test estimates, and coordinated all testing activities related to project completion.
• Documented and executed test cases, test scripts, also identified, evaluated, and documented application defects.
• Reviewed and managed system issues to plan and schedule enhancements and fixes for future release.
• Documented the test analysis results and findings to present the application’s demonstrated capabilities and deficiencies for review to provide a basis for preparing a statement of the application system readiness for implementation.
• Analyzed and reconciled data produced from the Business Case and Portfolio Management (web-based) application and SAP.
• Imported and exported project information utilized to analyze actual, forecast, and baseline budget and resource data.
• Worked with business managers to resolve scheduling and resource conflicts during testing.
• Established testing policies and procedures for Portfolio Management department.

Environment: s/Software: Microsoft Windows 2000/NT, SAP, UNIX, MSDOS, Client-Server, SQL, C++, C, MS Visual Basic, Oracle 8i, JAVA, HTML, ASP, MS Project 2000, MS Access, MS Word, MS PowerPoint, MS Excel

Confidential, Dallas, TX

Testing Specialist

Responsibilities:

• Developed test plans and test scripts for product testing for Client Server and Mainframe Electricity Deregulation Billing Project.
• Tested interfaces between Meter Reading, Service Order, and Billing systems.
• Participated in collaborative work sessions with project team to identify requirements, processes, gaps, interfaces, data flows, and database changes.
• Executed test scripts and documented test results for analysis to report to management and customers.
• Worked with cross-functional teams for better measurement of software performance.
• Followed a documented process to evaluate software products.

Environment: s/Software: Microsoft Windows 98, Client-Server, IBM, DB2, AS400, IMS/COBOL, JCL, TSO/ISPF, FileAid, MS Visual SourceSafe, Lotus Notes, MS Access, MS Internet Explorer, MS Word, MS Excel, MS PowerPoint

Confidential, Richardson, TX

Software Quality Assurance Specialist

Responsibilities:

• Developed test plans and test cases for product testing.
• Evaluated software products and processes in the requirements definition and design review phases to ensure that enhancements met customer requirements.
• Documented test analysis reports to managers and developers to document the results of the testing efforts.
• Worked closely with the development team to resolve critical quality issues.

Environment: s/Software: Microsoft Windows 2000/NT, UNIX, MSDOS, Client-Server, Oracle 8i, JAVA, HTML, ASP, XML, SQL, C++, C, MS Visual Basic, PVCS Tracker, MS Visual SourceSafe, MS Word, MS Excel, MS PowerPoint, MS Project 98/2000

Confidential, Dallas, TX

Testing Services Manager / Business Analyst

Responsibilities:

• Developed and executed manual and automated testing scripts to verify that the systems meet functional specifications.
• Planned and developed test schedules and test estimates, which included working with project managers to obtain and assign resources to the test effort.
• Developed project plans, and coordinated all testing activities related to project completion.
• Supported interfaces that enable the system to retrieve and submit workflow-critical data to the following external organizations: HUD (FHA) and Mellon Bank
• Reviewed functional and technical specifications to develop quality assurance test plans based upon those specifications.
• Coordinated manual stress testing to test the application server and to simulate the production environment.
• Documented results of the testing effort including test criteria, results, findings, application function findings, and analysis summary; which was distributed to management, developers, and customers.
• Tracked, communicated, and coordinated the status and resolution of issues encountered throughout testing.
• Functioned as liaison between user groups, development groups, DBA groups, and management for Loan Delivery Service IT projects.
• Defined the quality assurance objectives and processes, including definition and implementation of the environment and infrastructure of quality assurance.
• Administrator for automated test tools and defect tracking tool.
• Functioned as database integrity manager for the system test and user acceptance test databases to ensure the integrity for the groups and departments that utilized and manipulated the databases for in-house developed software projects.
• Documented technical architecture, business processes, and system specifications for Loan Delivery systems for Y2K project.
• Coordinated the implementation of the in-house developed software applications and Oracle 8i upgrade for Loan Delivery Services IT department.
• Participated in setting and monitoring of departmental budgets, which included providing cost analysis of testing services to management for budgeting of individual projects.

Environment: s/Software: Microsoft Windows 95/98/NT, UNIX, MSDOS, Client-Server, Oracle 8i (upgraded from 7.3.4), JAVA, HTML, ASP, SQL, C++, C, MS Access, MS Word, MS Excel, MS PowerPoint, MS Project 98/2000, Visual Basic, Paradox, Compuware QA Center

Confidential, Dallas, TX

Sr. Level Tester

Responsibilities:

• Developed and executed QA testing scripts to verify that the systems met functional specifications.
• Documented results of the testing effort including successes, major problems, and recommendations for future tests.
• Monitored data migration processing performance, including compiling and analyzing data migration performance statistics.
• Performed manual performance testing.
• Interacted with the design team to develop test cases that represented the right focuses for testing the system functionality for the Financial Expense System and the Transportation Management Software.
• Tracked and communicated status and problems encountered throughout testing.
• Worked with appropriate personnel to ensure adequate test data needs.

Environment: s/Software: Microsoft Windows 95/NT, MSDOS, Client-Server, Oracle 7.3.4, IBM, DB2, AS400, SQL, MS Word, MS Excel, MS PowerPoint, MS Access

Confidential, Dallas, TX

Analyst

Responsibilities:

• Planned and executed of the product test process for the Fixed Assets Costing, and General Ledger Functional areas.
• Developed and analyzed test conditions by identifying, documenting, and reviewing test requirements to develop test cases that represent to-be business processes for functional test purposes.
• Documented the test results to provide a basis for analysis for the stability of the application system and to validate the analysis to management, development, and customers.
• Executed Global Integration Testing, which included all indirect, up and downstream Legacy system testing, deep functional testing and process testing of the integrated product, and Regression testing.
• Performed Conversion Test by verifying successful execution of manual and automated conversion programs utilized to populate System Test Environment with converted Legacy data.
• Assisted in resolving testing process questions and/or issues.
• Created System Test Data Model by identifying variations tested from data perspective.

Environment: s/Software: SAP, Lotus Notes, Microsoft Windows 95/NT, UNIX, MSDOS, Client-Server, Oracle 7.3.4, HTML, SQL, C++, C, MS Project, MS Word, MS Excel, MS PowerPoint, MS Access, COBOL

Confidential, Houston, TX

SAP - System Support Analyst / QA Analyst / Business Analyst

Responsibilities:

• Defined test scenarios reflecting actual in-scope business processes.
• Executed Vertical and Horizontal testing to test the realistic combinations of data and functionality based on the business process scenarios, which included Master Data creation, Transaction Process, Period Processing (day, week, month, etc.), Reports, Security, Interfaces, Extensions, Negative and Regression testing.
• Performed quality assurance structured and unstructured manual system testing of the business processes in the PM, MM, FI, CO, AM, PS, and HR modules, which required identification of Lotus Notes scripts and/or SAP transactions to be included in each scenario and business cycle.
• Documented system defects, which required constant interaction and communication with end users, programmers, and consultants.
• Performed Conversion test to validate the converted data from the Legacy system in the System Test Environment.

Environment: s/Software: SAP, Microsoft Windows 95/NT, UNIX, MSDOS, Client-Server, Oracle, HTML, SQL, C++, C, MS Access, MS Word, MS Excel, MS PowerPoint, Mercury Quality Center, TestDirector, MVS

Confidential, Houston, TX

Management Analyst

Responsibilities:

• Liaison on system issues and resolutions to support over 500 users of the City's fleet management system (GEMS 2000), purchasing system (ADPICS), and human resources system (GHRS), which required performing research and analysis on other city administrative systems that interfaced.
• Tested, trained, implemented, and documented system modifications, upgrades, and enhancements, which required constant interaction and communication with user departments, programmers, and system vendor.
• Maintained and processed fleet system monthly revenue and expenditure billing program, which required reconciling report results, conducting analysis of billing errors, correcting billing data, and handling fleet billing inquiries. Process also required the auditing of purchasing/inventory requisitions, purchase orders, and receiver errors.
• Provided help desk support telephonically and on-site to remote sites on PC software and hardware installation and software applications.
• Created and maintained database program for reporting system modification requests.

Environment: s/Software: Microsoft WINDOWS 3.1/95/NT, UNIX, MS DOS, Client-Server, MS Word, MS Excel, MS PowerPoint, MS Access, COBOL, CICS, MVS, Natural / ADABAS, Ingres