Qualifications

• Over 25 years of experience with vast knowledge of project management, change management, system development life cycle SDLC , implementation planning, release management, incident management, quality assurance and testing, project prioritization, resource allocation, and business process change
• PMP-certified for five years
• Foundation v3 ITIL-certified
• Experience with Agile and Kanban processes
• Experience with process change strategies such as change management, project prioritization, resource allocation, business requirements, release management, quality assurance, and incident management
• Experience at VP and Director levels
• Experience with starting up a new PMO
• Experience with evaluating COTS solutions
• Technical background and strong business acumen makes me a strong liaison between the business users and IT
• Self-starter, team player, highly motivated and very energetic
• Experience with healthcare, manufacturing, financial/banking, insurance and supply chain/distribution

Work Experience

Senior Project Manager

• Acting as a senior project manager in the PMO, responsible for managing multiple complex projects with a large Healthcare company
• Created and maintained projects in Microsoft Project
• Performed risk management
• Held regular status meetings with internal, as well as external stakeholders
• Acting as a change agent for the PMO to help transition from a traditional PMO to a Project Management Center of Excellence PMCOE
• Assisted in project prioritization process
• Responsible for creating a resource allocation model for active projects, as well as projecting the effect of adding new projects

Confidential

IT Senior Consultant

• Responsible for managing multiple projects, several with a budget of 1M and over, under the Supplier Program at Owens Minor, Inc.
• Experience with interfacing with Oracle EBS systems GL,AP Expense Payables , AR
• Created and maintained budgets
• Created Capital Investment Requests and SOWs
• Created status reports
• Held regular status meetings with project team and executive team stakeholders
• Created implementation plans
• Created and maintained project plans in Microsoft Project
• Created and maintained risks/issues and action item lists
• Responsible for managing the creation of the eCommerce Shared Service Center eSSC providing IT services to all of Allianz's eCommerce which services more than 250 million people worldwide in travel and event insurance, global assistance services, and personal services such as concierge services for VISA
• Consolidated IT offices providing eCommerce IT services in Paris, France, Richmond, Virginia, and Bangkok,Thailand
• Responsible for implementing ITIL processes and metrics to support the CMM maturity model
• Managed large, complex projects for such companies as American Express and our B2C line of business
• Defined and implemented change management, release management, and incident management strategies
• Created implementation plan template to be used for production implementations enterprise-wide
• Responsible for Quality Assurance standard operating policy
• Responsible for implementing best practices for project management and business requirements management
• Responsible for managing SCRUM standups
• Member of Kanban process governance team
• Project Manager for Service Catalog project
• Directly manage daily work of 14 resources served as a mentor by coaching and providing career development counseling
• Ensure the appropriate information flows between the eSSC organization and the rest of the enterprise community

Senior Consultant, CapTech Ventures

• Responsible for creating implementation plan for SAP 4.5 to ECC 6.0 upgrade for large manufacturing company. System has over 4,000 users
• Performed matrix management of approximately 30 people consisting of outside IT consultants and internal business and IT employees
• Created implementation plans and managed two mock cutovers for the project
• Prepared cutover kit of documents to manage implementation communication, logistics, and processes

Confidential

Senior Project Manager

• Responsible for establishing best project management practices for the West Virginia implementation of the Medicaid COTS solution
• Responsible for creation of Communication Plan and Change Management Plan
• Established status reporting, action items, and issues reporting procedures
• Established change management procedures and conducted Change Control Board meetings with the client
• Responsible for representing the needs of the business to the US ITC functional area managers. Also responsible for adequately representing the US ITC to the business
• Coordinate the preparation of Statements of Work in response to project requests. This entailed coordinating and collaborating with the various functional area managers to determine an integrated solution, project team, quote, and schedule
• Responsible for communicating the Statement of Work to the business owners
• Act as the project manager on smaller scope projects
• Represent the business needs during the preparation of the annual budget process
• Coordinate the development of the Service Catalog and related pricing during the annual budget process
• Communicate, negotiate and obtain the business approval of the Annual Service Catalog
• Validate the monthly US ITC billing process internal customer invoicing
• Coordinate the preparation of the monthly project status reports. Take part in presenting these project status reports in a monthly project review
• Responsible for managing multiple projects ranging from medium- to large-scale in complexity. Some of the projects include eTransportation, a Java-based, worldwide shipping system, and Enterprise Data Warehouse, housed in Oracle
• Create Statements of Work in response to project requests. This includes putting together a project team, determining budget and project schedule, and obtaining approval from stakeholders
• Acting as Program Level Manager for all Data Warehouse and Business Intelligence projects
• Coordinate monthly status for Enterprise Data Warehouse Steering Committee
• Assisting technical staff to determine proper architecture design based on business requirements
• Develop project plans, provide direction and allocate appropriate resources to meet project requirements and deadlines for all phases of the system development life cycle

Confidential

Senior Project Manager, ShawSystems

• Responsible for managing the new development, using Agile, of Shaw's Spectrum financial products, written in JAVA, with an Oracle or SQL-server backend. This includes matrix management of five business analysts, and ten JAVA developers
• Responsible for successful implementation of the three of Spectrum's products Recovery, CREDITSTREAM, and Collateral to a client-site
• Responsible for leading the legacy system conversion from VMS to SQL Server
• On-site oversight of installation, configuration, and training of Spectrum product
• Created project plans and status reports for upper management and project team
• Led user group meetings to define requirements
• Responsible for assisting in the processes for project management reporting

Project Management Office, Wachovia Securities

• Responsible for creating PMO for conversion of BETA, Wachovia Securities main securities system, from Datacom to DB2. The project had a budget of over 6 million
• Created project plans and status reports for upper management and project team
• Led user group meetings to define requirements
• Worked directly with third-party vendor, development, business analysis, and user groups

Consultant

Confidential

• Responsible for the project management of Capital One's Small Business data mart, built in Oracle 9i, to identify prospective customer for their Direct Marketing Center
• Manage relationship with third-party vendor
• Project planning within Microsoft Project and Capital One's Project One
• Status reporting to upper level IT and Small business customers
• Manage business analysts
• Assist in test planning
• Responsible for tracking to project budget

Confidential

Acting as senior project lead/lead analyst, I was responsible for implementing the statewide conversion of the Virginia Women's, Infant, and Children's software system WICNET , written in Oracle Forms 4.5 with an Oracle 8.0 backend. This was very significant since the State had tried with other contractors since 1993 to actually implement the system. We did so in less than a year Responsible for defining and implementing software releases based on business priorities Work directly with user staff to document business rules and requirements and transform those requirements into technical specifications including database design Resolve complex application problems demonstrating a high level of customer business knowledge Assist testing staff in defining test plans for proposed changes to the software

Vice-President

Confidential

• As a member of the senior management team, provided leadership and vision for the development and implementation of LandAmerica's nationwide web-based title/closing software TitleQuest 2000 TQ2K in 600 branches nationwide
• Partnered with upper-level business leadership team to define strategic direction of the product
• Led the database re-architecture project
• Directed systems design and quality assurance teams to ensure realization of business requirements within TQ2K through the use of Rational toolset
• Responsible for defining quality management plan
• Responsible for defining departmental processes and implementing Rational tools based on those processes
• Managed user requirements, created functional specifications, and determined impact of proposed changes to the system
• Created and maintained a project plan to ensure project deliverables were met and issues were tracked
• Direct management of 20 people

Confidential

Senior Project Manager Coordinated the development effort and implementation of a statewide Daycare system developed in Powerbuilder 6.0 and Oracle 7.3 in a UNIX operating environment Responsible for assigning and tracking new development and production maintenance tasks for fourteen developers and analysts Reported on actual versus budget, tracked issues and action items, and ensured deliverables were produced in a timely manner On-site Broughton Systems management position and activities in addition to my client responsibilities Status report and timesheet reviews, administered annual reviews, coached and counseled, and ensured that employees kept their resumes updated Developed Y2000 Test Strategy document establishing Y2K testing methodology, remediation solutions, test strategy, and documentation procedures Created documentation methods for tracking Y2K modifications and test results comparing expected to actual results Constructed method for tracking testing issues and resolution of those issue Generated and maintained test plans using Microsoft Project. Identified risks to schedule and quality and recommended solutions Generated and provided management status reports Conducted JAD sessions with business experts to define critical business processes and functions to be tested for Y2000 compliance Created Y2000 Test Strategy document establishing Y2K testing methodology and test strategy Created documentation methods for tracking Y2K modifications and test results comparing expected to actual results Constructed method for tracking testing issues and resolution of those issues Identify risks to schedule and quality and recommend solutions

Confidential

Project Manager/Programmer Analyst

• Responsible for leading the company's first and largest Year 2000 mainframe system renovation
• Facilitated sessions with vendors, as well as, business and technical resources to define needs and formulate work plans and test plans that would be the model for the remaining 50 systems
• Managed and maintained work plan activities for 20 team members
• Managed issues and change requests
• Managed project communications by developing a project status strategy and communicating project status to the appropriate audience
• Managed up to 20 team members to ensure timely delivery of efficient, high quality systems
• Provided input regarding team member's performance and developmental needs
• Created contingency plan for rollback procedures. This was significant as this system interfaced with every system in the company
• Analyze customer and system's needs, translating them into documented requirements, identifying alternatives and best solutions using Systems Development Methodology and ADW information Engineering CASE tool
• Developed and maintained project deliverables following SDM guidelines
• Code, test, and implement moderately complex-to-complex business applications.

Confidential

Project Manager/Lead Systems Analyst

• Coordinated tasks supporting General Ledger, Financial Consolidation, Accounts Payable, and Fixed Assets applications
• Performed extensive systems analysis to propose a commercial-off-the-shelf package to perform general ledger financial consolidation of all of CSC's companies
• Implemented Dun Bradstreet's D B GL:M 2.0 package
• Enhanced and maintained the Corporate Financial Consolidation system and GL:M package
• Interfaced extensively with business experts to determine system requirements
• Provided user training at both the functional and technical levels
• Analysis, programming, testing, and implementation of proposed software modifications and