PROFESSIONAL SUMMARY

An accomplished results-driven, respected senior level Project/Program Management Professional Service Consultant with extended experience and demonstrated ability of successfully managing complex program/project deliveries of IT, Telecom, Storage Data Management Solutions, Network, Voice, Data, and Mobile/Wireless products and services to Tier 1 North America and Latin American telecom carriers, service providers and IT Organizations. Proven proficiency in using PMP framework foundation in concert with established Project Management Office PMO processes and adapting them to projects' needs to achieve best PM practices in order to handle project tasks into manageable deliverables and keep projects on track, address resolution to issues and delivery on time and within budget. Experienced leader of cross functional teams, distributed across multiple locations in the world, with proven track record as both manager and individual contributor. Recognized with an effective client facing talent to manage, and foster customer relationship. Individual with multi-cultural background and bilingual Spanish-English professional, well organized, process and quality oriented with acknowledge ability to get at the root of a matter, prescribe a solution and follow up until delivery is completed successfully. Extensive international experience in managing and successfully delivering support and services projects to North America, Canada and Latin American clients.

SKILL SET AND AREAS OF EXPERTISE

• Functional Experience: Engineering Management Local International Project Management Project Management Body of Knowledge PMBOK Team Resource Management Software Development LifeCycle SDLC and Enhancement Full Project/Program Delivery Life-Cycles Metrics and Measurements Change Control Management PM/PMO Process Improvement Issues Management tracking reporting Infrastructure Project Management Production Services Operations Storage Data Management SEI CMM C-Level interface, Presentation and Project/Program Delivery Communication
• Industry Expertise: IT Telecommunications Wireless Billing Roaming Clearing and Settlement Mobile/Wireless Communications Trilouge and InSight Voice Mail Systems SMS Web Applications Mobile Data Mobile Instant Messaging IM Client Portal certification System Manufacturing Mechanical Installation and Certification Storage management and implementations, architecture, performance, capacity planning, assessment and optimization Managed Disaster Recovery and Data Migrations Managed Big Data
• Technology: Global System for Mobile Communication GSM Object Oriented Analysis-Design OOAD and HTML/J2EE/XML/Java Managed Oracle/RDB/Exchange/MS SQL 2005 Managed VPNs Networks Voice Mail SMS IM MS-Project MS-Office MS Project Server MS SharePoint Windows XP/Vista/7 NetApp networked-attached storage NAS and storage area network SAN Software and Hardware Technologies NetApp Clustered Data ONTAP cDOT/7DOT

PROFESSIONAL EXPERIENCE

Confidential is a provider of networked storage and data management solutions. The Company offers solutions for designing, manufacturing, and integrating storage HW/SW services and managing, protecting and archiving business data.

Confidential

Customer Services Management CSM Customer Success Operations Consultant - Sr. Program/Project Manager

• Coordinate the delivery of NetApp value through CSM s Installation Services, Residency Services, Support Account Manager Services, and Field Support Services along with a multitude of business and technical skills in the Project Management, Technology deployment and implementation practices
• Currently assigned and responsible for the CSC-Zurich Farmer Account and the Overall Operational Stability and Transition Program. The responsibilities include managing a dedicated NetApp residency team to support a 50 NetApp systems installed based across the client's datacenters in US and Canada and to provide CSM and Program Management services for the day-to-day storage management, operational, and tactical IT infrastructure projects.
• Managed and successfully delivered a Multi-Million dollars 8M- 16M - Multi Datacenter Technical Refresh Program for a Tier 1 Account Bank of America for their internal cloud-based hosting environment known as CHP The Compute Hosting Platform
• Successfully managed the following services for the CHP Tech Refresh Program: Equipment Staging, Pre-Build Rack and Stack , Installation and Configuration, Data Migrations VM, NFS, iSCSI , Disk Eradication, and Decommission Services
• CSM Program/Project Management responsibilities include: work and collaborate closely with the customer's IT Operations team to care, install, operate, predict, and remediate deployed NetApp products and solutions throughout their lifecycle. Manage the customer relationship post deployment, ensuring a high level of customer service and support

Confidential

Professional Services Consultant - Sr. Project Manager

• Provided Project Management Professional Consultant Services to IT, Financial institutions, and Telecommunications organizations and managed and delivered NetApp Storage Infrastructure Data Management Technologies Solutions and Managed Services.
• Managed the delivery of consulting services for multiple US based clients and for highly complex, high risk projects from architectural design through Customer Service handover. Acts as primary interface to the customer. Responsible for the development of project/program implementation plans that articulates the role of NetApp in the delivery of the designed solution. Ensures implementation of project/program activities are coordinated with NetApp and Partner resources, Client, vendor and all personnel associated with the engagement.
• Managed successfully a multiple Data Center Storage Upgrade Implementation Project multiyear-multimillion dollar, 2.7PB - Peta Bytes, multi Data Migrations with dedicated NetApp and Partners Professional Services resources for Grantham, Mayo, Van Otterloo Co. LLC GMO a global investment management firm providing sophisticated asset management solutions and services.
• Managed a multivendor SAN Storage Proof of Concept POC 6 month installation, configuration and testing project to evaluate EMC, Hitachi, IBM and NetApp SAN solutions that will best meet GMO's business requirements for high performance databases.
• Managed the day-to-day operation and analysis to optimize and evolve existing storage architecture to support the rapid data growth, high performance and I/O requirements from the different GMO financial and investment databases and businesses application that are supported by their IT Infrastructure team.
• Project Management duties included: Coordinate and manage storage implementations, and consulting projects related to End User's NetApp Storage infrastructure. Develop project plans, assemble project teams, coordinate kick off meetings, develop project timeline and key milestones, coordinate regular status meetings, develop communication process, develop management reporting process, and have technical proficiency to understand the End Users' business requirements in order to relate these requirements to a proposed technical solution

Confidential

Comverse is the world's leading provider of software and systems enabling value-added services for voice, messaging, mobile Internet and mobile advertising converged billing and active customer management and IP communications.

Account Service Manager/ Sr. Project - Program Manager

• Directed project teams to deliver SW/HW solutions to Tier 1 2 carriers and telecom service providers in Confidential, and Verizon Wireless/US as well as customers in Confidential
• Managed on-time and on budget a large project roll out, of a time sensitive new application for Verizon Wireless Comverse's Visual Voice Mail . Turned around a very sensitive customer situation by effectively managing customers' expectations, deliverables, and communications to calm down a very hostile situation, resulting in a 9 score out of 10 in the Event Driven Survey from the customer at the closure of the project and meetings client's Time To Market service launch dates.
• Delivered successfully the first InSight Voice Mail System v3.7.5 installation in NA for Rogers Wireless to different regions in Canada - Toronto, Montreal, Vancouver and Calgary to support over 1 million VM Subs and meet customer's capacity needs.
• Managed delivery projects across the US, Canada, and Latin America of different sizes related to Voice Mail InSight/Trilouge and Short Message Services SMSC installations and expansions, with teams of 10-80 resources, durations from 6 to 12 months and project values between 1M and 15M dollars.
• Worked directly with the clients at various level of management and worked for Comverse Project Management Office PMO under PMI project management standards to develop of programs/project plans, track execution manage risks, track and report status, issues and results, and maintain projects financials profit and loss - P L information.
• Led matrix cross-functional internal teams including R D, Customer Service, Product Marketing, and Operations to manage all phases of new product deliveries and customized voice data system solutions from pre-sales through service launch.

Confidential

EDS, an HP company, is a leading global technology services provider with one of the industry's broadest portfolios of information technology, applications and business process outsourcing services to clients around the world.

Confidential

Senior Project Manager Remote Office BOA Business Office Projects -

• Managed multiples Infrastructure Engineering projects across the US related to VPN, Network, Data and Voice services implementations.
• Managed successfully 7-10 projects simultaneously to deliver Network, Data Voice service projects to new BOA financial centers/branches across the US, worked directly with the client to assist with the scope and requirements determination process
• Directed all efforts associated with the projects using EDS Packaged Services Process PSP and Project Management v2 PM2 methodologies under the EDS Enterprise Program Management Office EPMO and CMM standards. Managed project's financial, schedule, procurement, change control, project changes, risks, issues, coordination of leveraged EDS resources, and equipment order process

Confidential

Senior Implementation Services Project Manager

• Managed Information Technology Outsourcing ITO Infrastructure services projects associated with IBT service delivery
• Directed Enterprise Hosting, Network and Storage Management, Server Management, Certification and Operation services projects for a large number of Windows/Unix based servers 500 handling IBT daily financial transactions. Coordinated leveraged EDS Production Engineering resources to ensure successful delivery of projects' deliverables

Confidential

Project Manager

• Managed production services, developments, and new enhancements projects identified as critical to the Wireless Segment for existing Telecom Carriers and Clearinghouse clients.
• Successfully directed a 3.8 million/year GSM-CIBER Clearinghouse Services Project improving the project's overall organization by streamlining communications, optimizing major day-to-day support activities and increasing team effectiveness by 25 and by putting into action SEI CMM Level II/III and PM practices. Gained high exposure to RFP/RFI and Due Diligence processes
• Successfully managed a matrix team of 39 resources local/offshore including engineers, testers, Customer Service Representatives and operators responsible for handling a client base of 40 wireless clients, processing more than 400 million clearinghouse transactions daily, operate clearing applications 24/7/365 and handled 100 monthly CRs/issues.
• Established appropriate metrics to support service performance indicators for project analyses purposes and reporting to the EDS Service Excellence Dashboard, resulting on 100 green on the dashboard for consecutive months and reducing by 60 the number of production issues and defect case load.
• Successfully managed and delivered on time small to medium-sized Mobile Commerce, Content Management and Wireless Application Development projects using some state of the art technologies such as HTML, Java, XML, J2EE and Object Oriented Engineering project types through proven PM and SEI CMM Level II processes.

Confidential

Engineering Manager and Project Manager Consultant Expatriate

• Served as an Account Engineering Manager and Project Manager Consultant to restructure the EDS engineering team supporting the Movilnet account and implement process improvement to the account related to engineering processes.
• Implemented various process improvements and rolled out PM best practices and standards resulting in the improvement of the engineering system life cycle and reducing the turnaround time for the client's developments and tickets requests about 50 .
• Made the client Y2K compliant on time by effectively managing and delivering a Y2K Assessment and Readiness Remediation Project through PM and SEI CMM Level II practices and directing local and US based resources.
• Successfully managed and delivered Movilnet's Billing System Migration Project allowing the client to migrate effectively, on budget and on time over 1 million subscribers to a new Billing system EDS CMIS to Amdocs .
• Managed people care functions, applied performance evaluations and ranking tools, administered compensation and coordinated day-to-day engineering activities and client's requests. Executed close-down activities of this account where 40 employees were laid off or relocated.

Confidential

Project Analyst

• Provided project management support to coordinate and deliver Billing enhancements to South America clients.
• Improved Venezuela's Movilnet and Colombia's Celum vil Billing system operations to allow these carriers grow their cellular subscriber base by 50 through successfully managing and delivering a Performance Analysis and Capacity Planning project on-time and on-budget and executing the system's improvements recommendations

Confidential

Information Analyst / Technical Leader

• Led team of 8 engineers in the Cellular Billing and Accounts Receivable areas to provide CMIS engineering support
• Contributed to crucial milestones and promoted client's key major enhancements to production successfully improving EDS-Client's relationships by performing flawless estimates, impact analysis, coding and testing business application solutions to clients in South America Venezuela, Colombia, Argentina and Peru using EDS Cellular Billing System CMIS .

Confidential

EDS Systems Engineer

Completed EDS Systems Engineering Development business and technical training program for INCASE tools in Plano, TX for six months and customized a client's credit card system to First Bankcard System standards using IBM and EDS Systems Life Cycle