SUMMARY:

• Experienced project manager offering 8 years of success leading all phases of diverse technology projects; BS, MS and Six Sigma Green Belt credentials; degrees in business and information technology and five plus years of customer service and financial experience.
• Project/Program Management
• IT Portfolio Planning
• Process Improvement/Reengineering
• Project Metrics/ Documentation
• Financial Planning/Management
• IT Software Trainer/Instructor
• Software Development Life Cycle (SDLC)
• Project/Resource Planning
• Communication/Change Management
• Forecasting/Budget Planning

TECHNICAL SKILLS:

Program/Project Management Tools: Clarity PM Templates, Project Metrics Scorecards/Dashboard, Risk/Issue Logs using Sharepointe and Change Requests, Business Case development and other supporting templates.

Computer Applications: MSOffice: Word Excel, PowerPoint, Access, Outlook, Visual Basic, MSProject, Sharepointe Development, Microsoft Publisher, Visio and FrontPage.

Internet Applications: Solid understanding of the Internet and Web Development, Internet Composer, Internet Explore, TSO, HTML, TCP/IP, POP3, IMAP and Imagine Internet Web - Based system

Financial Applications: Compass, RMS AS/400, Mobius Mainframe System, Lending Automotive System

Other Skills/: Six Sigma Greenbelt Certified, Solution Delivery Methodology (SDM/SDMB), Waterfall, Iterative and Agile, Web Page development using HTML Database development using MSACCESS, Strong Problem Solving Skills, Strong Customer Service Skills and a Team Player. A+ PC Repair & Troubleshoot course. MCSA and PMP study courses.

WORK EXPERIENCE:

Confidential, Auburn Hills, MI

IT Operations—Transition Project Manager

Responsibilities:

• Develop Process documentation and material to support new vendor resources coming onto the FCA Chrysler account
• Train vendor users on the FCA (Chrysler) system setup process and conducted several Train-the-Trainer sessions with the vendor leads.
• Act as the Single Point of Contact for IBM employees regarding questions on Onboarding process and setup
• Developed process documentation to support both IBM and other vendors where resources leaves the FCA (Chrysler) account
• Coordinate with vendor PM schedule, tasks and knowledge transfer activities between IBM and CSC to support FCA (Chrysler) Asset Management processes.
• Facilitated with FCA global leads, vendor leads and Chrysler SMEs to define requirements, layout/design of reports and ensure alignment across the various areas within the FCA ITO organization.
• Facilitated discussions with cross functional teams and business leads to gain input on the reporting structures and standards to further align the FCA US organization.
• Identify areas of improvements and provide suggestive actions to FCA management to obtain PM efficiency within the program.
• Ensure global alignment obtained on the reporting processes and procedures to set Program Management standards to be utilized.

Confidential, Allen Park, MI

Project Mgr. /Portfolio Lead

Responsibilities:

• Defined processes and tools best suited to each project. Moved between iterative, incremental and waterfall approaches depending on project specifics and company goals, creating detailed project road maps, plans, schedules and milestones.
• Project-managed large-scale initiatives $2M + involving the transition of programs to new platforms and the merger of disparate.Results: Achieved seamless migrations and integrations that were transparent to customers/users, accomplished with no unscheduled downtime and delivered by as much as $550K under budget.Managed all phases of the software development lifecycle (SDLC) for several of custom solutionsResults: Delivered industry-leading software that saved millions of dollars and shortened processes time.
• Produced project business cases to review with IT Director, senior management, and IT Finance (CFO) to secure funding for project execution.
• Directed global rollouts of new software and systems migrations.Results: Ensured defect-free releases through careful planning, testing and QA efforts.
• Developed integrated project plans utilizing MS/Project and Clarity to track milestones and project budgets, cost variances and issues/risk.
• Managed decommission projects to remove software/servers from the Ford environment (Mainframe, Windows, Active Directory and GIRS ticketing system as result of ITSM)
• Managed Mainframe Tools replacement project with immediate cost saving of $1.5M; which was a reduction of 15% of the departments operational budget
• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Anticipated and managed change effectively in rapidly evolving global business environments.
• Developed technical project prioritization process to be utilized to support projects to be reviewed with ITO Directors and management.
• Developed monthly forecasts, track committed funds and manage project budget variances for Finance and ITO Portfolio Governance Committee
• Directed Technical Delivery leads on project management processes to be followed to support projects. Provided guidance and facilitated the portfolio review sessions with the IT Director and senior management.
• Developed small project process and templates to support projects with 6 mos. or less duration. (Documents to be utilized on these types of projects)
• Served as the Portfolio Lead on 15 project initiatives with combined budgets over $10m+.

Confidential, Allen Park, MI

IT Security and Strategy (IT S&S) Dept. Program Management Office- (PMO Development) Project Manager

Responsibilities:

• Mitigated risk factors through careful analysis of financial and statistical data.
• Mapped/Aligned PM processes to the SDLC phases and developed templates to support the PM process methodology
• Managed and track financials, project status and updates, communication plan, project dependencies for IT S&C projects
• Developed financial business case to support project initiatives and validate expenditures for total life of project to be utilized by Project Managers
• Developed project milestone charts, scorecards, status reports and other project templates to support overall program/project execution to be utilized by Project Managers within the PMO
• Developed issue/risk tracking tool process and established metrics and report out cadence for projects/programs to be utilized by Project Manages within the PMO
• Developed monthly plan and conduct sessions, with EPMO support, for Project Managers to ensure understanding of core Project Management disciplines
• Developed guides for project managers that outlined the Program Management Office tools/processes and identifies roles/responsibilities
• Participated in monthly Operations Reviews with IT S&C management to ensure project understanding and alignment with IT S&C strategy
• Managed Infrastructure and Application Development projects/programs from Initiation to Close that impacted the enterprise globally. Engaged with cross functional teams both business and technical to direct, execute and track program progress.

Confidential, Allen Park, MI

IT Security and Controls Sarbanes Oxley (S-Ox Sustainability) — Program Analyst

Responsibilities:

• Assisted with the overall project management of the system control review program for Confidential Company
• Developed project plan and communicated the execution of the plan to global customers
• Provided support for the annual System Control Review Program for over 6000 application andinfrastructure components globally
• Managed the control monitoring process to ensure proper systems controls were in place to alleviate any company risk
• Managed the communication process for the overall program to ensure effective instructions are sent
• Managed any risk associated from kickoff thru completion of the program
• Interfaced with various IT personnel to ensure system requirements are testedproperly on an annual basis
• Maintained and updated the website of all documentation needed to perform annualreview
• Conducted on help and support functions and system control monitoring on quarterly basis

Confidential, Livonia, MI

Responsibilities:

• Provided customer service to external customers and Service Centers by using scripted, approved post-bankruptcy language to handle accounts, which have been discharged from Chapter 7 bankruptcy, but have not reaffirmed in a call center environment
• Contacted customers to inform them of the post bankruptcy voluntary nature of their relationship with Confidential and obtain voluntary intentions
• Maintained regular follow-up on all scheduled voluntary payments
• Interacted with Corporate Legal Counsel to ensure processes were being established in compliance with the regulatory bankruptcy laws
• Protected Confidential interest by keeping post bankruptcy losses to a minimum regarding repossessions and charge offs while ensuring that bankruptcy laws regarding customer contact and debt collection were not breached

Confidential, Livonia MI

Account Servicing Unit Account Services Representative

Responsibilities:

• Processed the loan payments extensions on delinquent bankrupt accounts
• Reversed rescheduled loan payments back to the original contract payment amount after dismissal
• Processed and administer checks for various vendors for the Bankruptcy Department
• Assigned bankrupt accounts out to attorneys for purpose of legal representation/documentation (deposition, decree, statement of intent, reaffirmation etc…)
• Maintained and update desk procedures on an as needed basis
• Analyzed accounts to negotiate payment amount and terms
• Analyzed reports to collect data to enhance processes
• Assist in refining the reschedule processed
• Assisted in development and created documentation for new bill statement process
• Assisted in LA/CARS conversion testing (specifically Confidential ) for system deployment

Confidential, Livonia, MI

Process&Performance Analyst

Responsibilities:

• Maintained new user database system for Confidential Credit Co. bankruptcy accounts
• Developed new processes, created policies/procedures and manuals using the Six Sigma methodology
• Assisted end users by troubleshooting MSOffice, Netscape Mail and other related technical issues
• Administered and setup security records in system for end users profiles and reset passwords, create logon ID's and create new user profiles
• Created ad-hoc reports to obtain data upon senior management requests from the financial database system
• Analyzed reports to create presentation to capture decline/incline in accounts for senior management on weekly/monthly basis
• Interfaced with different IT departments to communicate system issues and concerns
• Developed automated system enhancements to resolve issues to enhance work efficiencies
• Developed documentation for all new business and system process updates
• Performed system analysis on multiple database system for reconciliation purposes amongst systems
• Performed database system maintenance to alleviate inconsistent data in the system