KEY QUALIFICATIONS: Consultant experienced in building teams and managing full-scale operations and projects with an emphasis on operational IT management, project planning and execution, and resource management. Major areas of program management experience include business process re-engineering, contract management, knowledge management, strategic planning, process improvement, data management, and quality assurance applied to such industries as information security, healthcare, and education.

EXPERIENCE:

Confidential

Brand Ambassador

• MakerBot Industries 3d printer Brand Ambassador inside Home Depot and Staples stores. Operating, demoing and selling printers onsite. Informing customers on the availability and use of Thingiverse.com, MakerBot Desktop, MakerBot Printshop, and other 3d related apps. Answering customer questions and troubleshooting 3d printer issues. November 20, 2014 January 11, 2015
• Provided temporary customer service assistance at Oprah's Live Your Life Conference in Washington, DC. Greeted customers and answered questions regarding merchandise, conference program, and conference logistics. Operated mobile point of sale equipment. Completed sale of merchandise. September 19-21, 2014

Confidential

Retail Store Manager

• Manage day-to-day retail store operations for a custom framing and printing shop located in Hyattsville, MD. Hire and train staff on store operating procedures. Set work schedule, process payroll, data collection and reporting, and ordering of supplies. Vendor selection and agreements, and procurement of equipment.
• Marketing/brand ambassador and event planner. Volume sales agent and corporate account management.
• Website content development and social media management.
• Documentation of business processes and standard operating procedures SOP
• Provide excellent customer service by greeting customers, assisting in the design of framed artwork and printing orders operate framing software, and POS/cash register.
• Operate Wizard mat cutter, cut moulding using a chopper, cut glass, and finish assembly.

Confidential

Project Manager

• Lead in managing NIH Enterprise Security Program Management Office PMO core functions to include: strategy and governance, portfolio management, budget management, continuous process improvement initiatives, and knowledge management.
• Interviewed Subject matter experts SMEs in other disciplines such as Enterprise architecture, IT Applications, IT Infrastructure, and IT Security and Privacy to document their requirements and existing processes.
• Led the PMO in assessing the alignment of new investments with organizational goals and strategy.
• Led in developing and implementing IT strategic and tactical plans.
• Prepared and conducted presentations and briefings to executive audiences.
• Data management and tracking of key metrics related to each project.
• Documented processes using Vizio, Excel, and other written documentation to gain insight into the effectiveness and feasibility of current processes.
• Reviewed and tracked master schedules, schedule variances, milestones, and identified root causes.
• Captured, organized, analyzed, and made available knowledge related to organizational goals and objectives.
• Project Manager for the ArcSight Enterprise implementation project. Responsible for creating and maintaining the ArcSight project plan, master schedule, and tracking the project through the project management life cycle. Daily communications with ISSOs and CIOs of NIH Institutes and Centers, and the ArcSight project team. Managed risks, informed management, and ensured that the project was completed on schedule and within budget. Submitted weekly and monthly progress reports to NIH leadership.
• Assisted in the management of the NIH A-123, FISCAM, and FISMA audit processes. Coordinate audit meetings and communicate requirements to NIH system and program/system owners. Reviewed/validated data and other documentation presented as evidence for audit testing. Tracked and reported on the status of IT program/system weaknesses and Plan of Action and Milestones POA Ms via the NIH Security Authorization Tool NSAT .
• Assisted in the management of the NIH Annual Risk Management Program Review process for the Information Security Awareness Office ISAO . Coordinated the annual review and update of Risk Capture Forms with input from program managers. Updated Risk Capture Forms in the NIH Risk Management Database. Monitored and reported on ISAO risk management activities.

Confidential

Manager

• Provided project management consulting services for a strategic workforce assessment contract with the U.S. Food and Drug Administration FDA .
• Conducted interviews with staff to collect and analyze data to develop a current and future workforce profile and determine gaps in staff knowledge, skills, and abilities.
• In conjunction with stakeholders, developed a five-year strategic workforce plan and implementation plan.
• Full staffing, budgetary, contract and subcontract management responsibility.
• Led internal progress reviews and also external customer status reviews.
• Tracked project status, scope, risks, issues, and action items. Documented existing processes and business rules via storyboards. Identified performance issues and new requirements. Performed root cause analysis and developed business case for implementing processes.
• Developed Project Management Plan and Communication Plans
• Developed and presented weekly and monthly status reports.
• Submitted monthly Interim Project Reports IPRs to the Contracting Officer including earned value management EVM , burn rates, schedule variances, risks, and overall project status.
• Drafted Request for Proposals RFPs to include statement of work, resources, budget, acquisitions, and logistics.

Confidential

Project Manager

• Defense Information Systems Agency DISA
• Enterprise Connection Division ECD
• Plans and Management Branch PMB

Confidential

Information Assurance Branch IAB

• DISA's Enterprise Connection Division, Plans and Management Branch:
• Contractor Team Lead responsible for hiring staff, assigning tasks, and annual performance reviews.
• Submitted monthly Interim Project Reports IPR and presented the program status to the COR and DISA leadership. The report included progress towards prior month's goals, planned activities for the following month, personnel changes, and discussion of any identified risks.
• Submitted weekly activity reports and presented status at weekly staff meetings with DISA leadership.
• Led program review sessions with customer to discuss strategic goals, schedules, and technical performance.
• Provided planning, programming, budgeting, procurement, and administration management and support.
• Developed and prepared policies and operational standards on processes, practices, and policies that directly impacted the mission.
• Facilitated subject matter expert quality reviews to ensure appropriate processes and procedures are implemented.
• Ensured all processes and procedures were in line with best practices, DoD/FISMA/OMB regulations, and quality management programs.
• Led a team to create an enterprise level Project Management Office PMO following the Project Management Institute's Project Management Body of Knowledge PMBOK methodology.
• Implemented PMO processes to manage project portfolios.
• Provided process standardization, integration, and set policies and procedures for the enterprise.
• Met with stakeholders to gather requirements, document processes, develop metrics and critical success factors, and train staff on PMO processes.
• Led BPR initiatives to include process modeling, procedure documentation, change management, and organizational development.
• Provided representation in working groups, customer meetings, and other public forums.
• Communicated trends and risks to management and staff.
• Ensured division-wide continuous process improvement and reporting of performance measures.
• Knowledge and experience in ISO, CMMI, Lean Six Sigma, and ITIL best practices.
• Extensive use of MS Project in project scheduling and planning.
• DISA's Enterprise Connection Division, Information Assurance Branch IAB :
• Contractor Team Lead responsible for managing the day-to-day operations and served as the primary customer contact for program activities.
• Managed a staff of 40 information assurance professionals, team leads, and project managers. Responsible for ensuring contract performance, hiring and placing staff, assigning tasks and annual performance reviews.
• Developed and submitted monthly IPRs and weekly activity reports WAR to DISA leadership.
• Provided project management support in the planning, design, and technical implementation of information systems and services for Department of Defense customers.
• Provided overall long range planning, to include performing technical needs analysis, assisting customers in defining and validating technical requirements, and determining optimal approaches for systems implementation.
• Ensured staff access to the tools, techniques, and procedures needed to process connection approval requests under DIACAP and NIST, Cross Domain Solutions CDS , GIG Waivers, and conduct remote vulnerability scans in a timely and efficient manner.
• Provided subject matter input and assisted in the development of the overall strategy plan, business process re-engineering, quality assurance, and process improvement.
• Worked with stakeholders to identify and prioritize process improvement issues and solutions, and to set short and long term strategic goals.
• Managed the certification and accreditation of enterprise systems under DIACAP, and ensured systems met all DoD Information Assurance policy and guidance.
• Managed the change management process, facilitated the Change Review Board CRB meetings, and ensured all changes were properly implemented and tracked.
• Kept abreast of and applied new Information Assurance IA technologies and policies.
• Also kept abreast of strategic and process improvement best practices.
• Provided representation and briefings at high-level meetings with DISA executive staff.
• Created and implemented a staff training plan, and conducted monthly staff trainings.
• Provided oversight on and requirements to the database development team for two mission critical databases. Responsible for managing the implementation of software/databases through the full SDLC process.
• Continuous monitoring and reporting of metrics as required.

Confidential

Project Manager

• Managed a cross functional staff of Quality Review Analysts, Systems Engineers, and Administrative Assistants for DISA's Enterprise Connection Approval Division.
• Provided daily guidance, training and review of tasks.
• Provided oversight of task order performance and deliverables, budgeting, and preparation of management reports. This included weekly and monthly status reports.
• Responsible for hiring staff and conducting performance reviews.
• Provided quality review, planning, implementation, and administrative support to the DoD/Defense Information Systems Agency DISA , Enterprise Connection Division ECD .
• Also performed knowledge management activities by developing and updating policies and operational standards for processes and procedures that directly impacted ECD's mission.
• Performed periodic reviews of NSC processes and provided recommendations for improvements to the process.
• Managed the review of connection approval packages to ensure that staff follows ECD policies and procedures.
• Also managed Remote Compliance Monitoring RCM Team, responsible for conducting and analyzing remote compliance assessment scans on customer networks using Retina and the Vulnerability Management System VMS .
• Knowledge of PKI and encryption, firewall security devices, proxies, load balancers, IPS, and IDS.
• Served as Quality Assurance point of contact for the office and as such documented and reported metrics, ensured processes were accurate and current, and represented the office at annual internal and external audits.

Confidential

Project Manager

• Managed multi-task contracts under the Department of Education, Office of Special Education Programs.
• Daily interaction with cross-functional project teams, subcontractors, vendors, and clients to monitor the progress of each task and subtask.
• Managed the input of team members and defined technical specifications and tasks to be performed by team members.
• Developed and maintained project schedules.
• Tracked monthly expenditures and made necessary adjustments to ensure tasks were completed within the budget.
• Evaluated work processes and recommended methods to improve the efficiency of work operations such as procurement, allocation of resources, the data collection process, and general office missions.
• Oversaw data collection activities and performed quality control checks.
• Responded to inquiries and ad hoc report requests from grantees and clients.
• Requested and reviewed data updates and revisions from grantees when necessary.
• Developed specifications and performed annual and ad hoc analysis of datasets.
• Developed monthly progress reports, responses to statements of work, and data reports.
• Wrote the annual data analysis plan, and modules for the Annual Report to Congress.
• Managed the life-cycle processes of developing a web site used to collect data from grantees.
• Developed specifications for the web site to including functionality, menus, and data entry screens.
• Also developed life-cycle documentation, data entry instructions, Frequently Asked Questions FAQs , data entry and collection protocols, and analysis plans.
• Tested and provided final approval for all functions of the web site.
• Ensured project deliverables were completed according to specifications and all deadlines were met.
• Provided written input into the Response to Request for Proposals RFP including Program Management, technical solutions, staffing, and budget.
• Provided technical assistance and training to state monitors, data managers and grantees to ensure they were able to successfully provide requested data via the website.

Confidential

Lead Data Manager

• Managed and analyzed a multi-site database for the evaluation of adolescent treatment models under a contract with the Substance Abuse and Mental Health Services Administration.
• Coordinated the development of the Global Appraisal of Individual Needs GAIN Assessment Building System ABS data entry software program in Visual Basic and MS Access.
• Provided training to 15 national grantee sites on installation, management, and data entry.
• Provided ongoing technical assistance and performed site visits as necessary in order to perform a data/MIS needs assessment to determine each site's computer systems status and make recommendations for resolutions of related issues.
• Reviewed and provided comments on life-cycle documentation of the GAIN ABS ranging from system requirements through software design, development, testing, and deployment.
• Also responsible for compiling and editing Frequently Asked Questions FAQs for publication and posting on the Internet.
• Ensured database standardization, efficiency, and quality standards were met and maintained.
• Further, provided quality assurance planning, ensure project requirements/needs are defined and tracked, and developed data use and data submission protocols.

Confidential

Data Manager

• Provided research and analysis service for the DC Healthy Start Program, NIH-DC Initiative to Reduce Infant Mortality, and the Pregnancy Nutrition Surveillance System PNSS program. Also started as an Intern and worked summers and school break from 1987 to 1992.
• Responsible for the collection, data management, and reporting required to meet grant requirements.
• Oversaw the selection of vendors, negotiated contract terms, and ensured the quality and timely development/delivery of a new database.
• Sought out and applied for additional grant funds in order to conduct research and/or enhance MIS capabilities.
• Provided technical assistance and training to data collectors and other staff.
• Developed and enhanced monthly reporting forms and daily data collection tools based on grant performance measures and reporting requirements.
• Performed statistical analysis using SPSS and SAS to produce monthly, quarterly and annual written and numeric data reports.
• Coordinated and administered two monthly consumer satisfaction surveys supporting the project's outreach and transportation models of care.
• As a member of the Data, Policy, Planning and Evaluation Unit of the Office of Maternal and Child Health OMCH provided input into the development of policies, procedures, and process of all programs/projects within the office.
• Also provided technical assistance to projects in areas such as grant and proposal writing, program evaluation, strategic planning, and needs assessment.