Executive Summary

• Fritz Ehlers has expertise and experience with data center and enterprise infrastructure, IT Services Management ITSM and ITIL, methods, processes, strategic technology infrastructure planning, and delivering cost effective management strategies to meet customer business requirements CMMI ITIL Manager certified
• Developed and delivered data center management for strategic technology distributed infrastructure solutions and large scale data center heterogeneous environments: IT Service Management ITIL Service Support ITIL Service Delivery Business Based Macro Level Capacity Planning, Business Impact Assessment and Business Resumption/Disaster Recovery Enterprise Infrastructure Architecture and Distributed Systems Management, System Design Reviews, Storage and Data Modeling and Migration, Data Center Consolidation, Operations Review and Managed Care Services
• Facilitated infrastructure project/program management holistically in the areas of people, process, technology and information across the organization and integration for those ITIL process areas: Meredith Publishing Data Center major financial organizations in San Francisco, CA, New York City, NY and Charlotte, NC Bank of America, Wells Fargo Bank, Chase Bank , United Healthcare Group, Blue Cross Blue Shield
• Developed and delivered an IT infrastructure project management to oversee enterprise wide, multi-platform solution based on business requirements for a major European retail food organization, a large U.S. Insurance company, and a large U.S. financial institution:. This included business and IT infrastructure process and requirements analysis developing the transition plans to implement them.
• Data Center Consolidation - Performed data center and server consolidation, workload planning, migration, and implementation projects for various companies worldwide including a utility, energy information processing and reporting service bureau, and financial. These projects ranged in size and scope that included migrations to newer technology operating environments, storage technologies, and workload processing
• Effective Storage Planning, Migration and Data Modeling - Performed effective storage utilization analysis, planning, and implementation for many domestic and international companies world wide that included all storage mediums, migrating data to new technology devices aligning it to appropriate storage technology.
• Furnishes complete project integration expertise with 15 years Project Manager Software Engineer experience in healthcare Epic, NetSmart, Siemens, Cerner, Allscripts and business Oracle, SAP ERP , with 22 years in software engineering and with certification CMMI, ITIL finishing PMI certification with MA engineering management graduate program .
• Provides expertise and experience with technology integration and project management of 1to 50 million plus IT systems implementations with SAP Systems completed 3 SAP integration and healthcare systems with large and complex initiatives with 100 teams technology and business resources domestic and global outsource staffing .

CORE COMPETENCIES

Work Experience

Confidential

Project Manager

Provided business analysis, service support and management process integration for healthcare clients in the areas of people, process, technology and information across the organization and integration for those system process areas

Key Accomplishments:

• Generated over 10,000,000 in cost savings by provided integrated project management for system integration and data migration for consolidating Blue Cross legacy insurance adjudication systems: directing efforts to maximize the data center and data migration productivity with talented technical workforce of 55 in a remote consolidation data center using holistic program management techniques for supporting mainframe operations by challenging traditional thinking and identifying opportunities for efficiency improvement between customer requirements and operational reality with support, service management, middleware and Q/A stakeholders
• Provided business analysis and project management for integrating healthcare primary behavioral healthcare systems and data to a common California healthcare information system by initiating and launching a system/data migration strategy process based on the centralized holistic model by developing performance and functional requirements to support improvement in statewide support management and by introducing balance scorecard to all stakeholders resulting in greater focus on results and 100 involvement
• Provided data center and project management for data center/infrastructure and network operations for healthcare insurance carrier: delivering significant savings with improved service levels and with reduced complexity by standardizing infrastructure and operations efforts implementing BizTalk, intranet using Sharepoint, and VMWare Server managing the virtualization in its network infrastructure with reducing the required number of physical servers initiating and implementing ITIL/MOF standards and practices for improved IT Service Management.
• Managed human capital management enterprise system rollout social media, instant messaging and web conferencing enhancements and upgrades for regional utility and industrial organization including project integration rollout and lifecycle, integration test strategies and certification, training and user empowerment

Confidential

Project Manager

Provided project management and business analysis for installing custom pharmacy ERP system for retail and mail-order distribution/support and basic business functionality to run the day to day business, with enhances support for patients and adapt to the business changes constantly required to remain competitive.

Key Accomplishments:

• Provided project direction for integration system integration and data migration from five legacy pharmacy benefit management systems and databases to a new centralized pharmacy data center system: supporting pharmacy systems with core clinical systems to e-prescribing and greater care management: preparing integration strategies to clinical practice systems assisting with other clinical systems installs Eclipsys Pharmacy with Sunrise Clinical Manager and providing project/design requirements with other technology vendors Cerner, McKesson, Meditech and Mediware
• Participated in yearly business planning processes representing infrastructure projects: audits, both internal and external policies and procedures to ensure ongoing compliance, business continuality and disaster recovery, inventory of all it assets and policies and procedures
• Managed the business/systems analysis and the healthcare pharmacy system compliance certification process Sarbanes Oxley, SAS 70, and HIPPA and the adopting ITIL as a standardized process framework into the broader context of the IT services environment

Confidential

Project Manager

Directed multiple field projects, leveraging existing frameworks to support healthcare system installation and completed numerous engagements related to the selection, implementation, and optimization of behavioral health systems IRIS, NetSmart, Anasazi, Infinity/Civerex, MindLinc with primary care systems Epic, GE, Cerner with training, work flow redesign, setup/configuration, conversions, interfaces, and project management.

Key Accomplishments:

• Provided project management and data center consolidation for a multispecialty medical group's managed care information system: establishing a formal project work plan and timeline to monitor project activities and progress developing and managing an issues log that was used by all project staff, vendor staff, and the organization's management to focus on resolving project issues providing overall management of the system implementation process.
• Implemented and managed the implementation activities for a multi-institutional community healthcare information network: evaluating market-standard vendor product functionality relative to the unique requirements for the organization's members developing a framework for system selection, including goals and objectives soliciting formal proposals through a comprehensive request for information and demonstration process recommending a preferred system planning and assisting the organization with managing the implementation process.

Confidential

IT Business Analyst/Project Manager

Responsible for delivery of performance improvement and business transformation consulting services healthcare and consumer goods, general manufacturing, telecom, and wholesale supply chain business sectors.

Key Accomplishments:

• Provided business analyst services in the it department at Merrill Lynch specifically working in one of the risk groups for all your portfolio management functions: working with internal stakeholders and gathering their requirements for system systems, documenting the requirements and high level design before passing with business partners and software developers producing design documentation for changes to portfolio management system related to holdings and to differing investment practices/products defining requirements for performance reporting using AIMR standards: Merill Lynch
• Provided business systems analysis for Fidelity's brokerage technology group Boston for definition and design for re-engineering portfolio management systems for processing source data provided requirements and business specifications for portfolio system specified and delivered requirements/design documentation for supporting online data feeds and business object mappings into the advent portfolio accounting system trade and bookkeeping data, security master, corporate actions, and international activity : Fidelity
• Provided the business/systems analysis and consolidated three separate network operations into a centralized process to manage multi communication roles for large consumer products organization: managing database support/operations, network infrastructure, system development, department management, and data center management centralizing data center operations and processes in annual savings in 2.5 million in personnel, network access charges and reduction of redundant systems/licenses building the call center operations with implementation of core CRM system and custom IVR programming within the PBX for call routing and integrating a centralizing day-to-day IT support operations including help-desk: Chase Bank
• Analyzed and managed issues with properly remediation, validation and verification process encompassed all USPS Information Centers nationwide and headquarters level in establishing procedures for the remediation, validation and verification process included testing requirements, quality assurance concepts and the overall remediation, validation and verification process flow on a nationwide basis and with trained field personnel in these procedures and assisted in implementing these procedures on an as needed basis: United States Postal Service USPS
• Provided the business/systems analysis and data migration integration for supporting/installing SAP ERP R/3 for United Biscuit as global install for 234 sites and 2300 seats providing operations for SAP support for manufacturing, production, inventory, IT infrastructure, financial management and distribution continually facilitating data operations and support sessions that included top 20 managers, stakeholders and vendors to support consumer food business: - Keebler, United Biscuit

TECHNICAL SKILLS

• Business Analysis/Project Management: Use Cases Enterprise Architect, FitNesse, JUnit, MS Excel, Word, OneNote, Excel, Visio, PowerPoint, Project , UML . , HP Quality Center, Quick Test Pro, CaliberRM
• Programming: Visual Basic .NET, C , Ruby, SQL , SharePoint . , Access, Visual FoxPro, Visual Studio Team, Oracle
• Presentation: Graphics, Documentation, Web Design, SEO/SEM Tools: PowerPoint, Adobe Photoshop, Illustrator, Dreamweaver, Flash, FireWorks , Mindjet, XMind, Omniture, Google Analytics, WordPress, Joomla, MS OneNote, Expression
• Software Design Methodologies: Agile BDD, FDD, TDD, XP, SCRUM , OOAD, ETL, Data Warehousing, Information Architecture, Usability, SLIM
• Data engineering tools: IBM Websphere DataStage Informatica ETI Extract Sagent Ab Initio
• Data warehouse tools: MicroStrategy Suite Business Objects, Hyperion System, Cognos BI/Suite, Oracle Express
• Database: Ingres MySQL, Sybase Informix Teradata, IBM IMS DB2, Oracle, MS/SQL Server MS Access.
• Enterprise Management / System: BMC Command Post, CA Uniceter, HP Openview, CIM, IBM Server monitor, FogLight, Tripwire for Servers4.5 UNIX Windows , Veritas volume Manager, Symantec Antivirus, PlateSpin -- Unisys Real -Time Consolidation Accelerator PowerRecon Server
• Change / Problem Management: Remedy, IBM Problem Management tool, PPM, OVSD