SUMMARY

A Program Manager/Sr. Project Manager A hands-on manager who has led the delivery of domestic and international, projects demonstrating leadership skills in areas of product, project, portfolio, change, engagement and delivery management. Effectively directs and coordinates the activities of in-house and vendor technical resources providing technical guidance and cross-functional leadership in the areas of global technology solutions within application design development, database administration, internet portal development, change management, quality assurance, hardware systems architecture, data center management and disaster recovery policy implementation. Provides direction of technology integration/conversion as it relates to business acquisitions and divestitures. Other roles and functions include: Business case and requirements analysis, RFI/RFP/RFQ procurement acquisition process, Relationship management, SLA/SLO management, BPO, contract administration, PMO governance, recruiting, global planning and facilities and systems consolidation. Industry expertise includes: direct marketing the development and integration of Health Care Personal Lines insurance mortgage banking mortgage service systems and publishing systems. Additional significant experience, include, the development of HR, payroll, warehouse, work force, transportation, ad media, telecommunication, telephony, VOIP, e-Commerce, e-Fulfillment and e-Government systems. P L Experience. Develops and manages operating budgets in the 5M- 21M.

Career Experience

• Twenty years leadership experience managing business application systems technical design, development, integration, data center operations, maintenance and business continuity/disaster recovery in both the private and government sectors.

• ROI system evaluations, prioritized value/earned value analysis, cost of ownership/acquisition, GAP and Risk analysis. Write RFI/RFP/RFQ as a process, pricing and contract administration.

• Develop and implement a PMO structure to oversee project portfolio coordination, project planning, performance data collection, analysis of overall program activity data, its compilation and reporting.

• Evaluating risk and providing guidance to the team on understanding risk management documenting and translating requirements into executive management decision support tools including management dashboards, developing or modifying procedures to solve complex problems within information systems.

• Advanced knowledge SOA and expert utilization of waterfall SDLCs through the design, build, test, delivery and installation. The development best practices, PDM Product Data Management and PPLM Program and Product Lifecycle Management in support of portfolio, data, document, and engineering change management as well as project tracking. PMI's PMBOK and iterative development experience, CPM, ITIL and other structured methodologies, including: Project Management: MS Project, Clarity, Primavera, RUP Rational Tool Suite , Agile SCRUM CAD/CASE, JAD/RAD, SLA/SLO, CMM/SEI 3 4 , RAD, and TQM. Requirements elicitation, analysis, management, using a use-case based approach.

• Twelve years of experience in BPO on-shore and off-shore hardware and software vendor relationships and technical resources with TCS Tata and Wipro, vendor contract negotiation and contract management. Highly experienced in directing and managing all aspects of technical organizations between 20 to 55 direct and indirect staff members. Able to communicate effectively across multiple levels of technical understanding and multiple levels of the organization, negotiation, coaching, teambuilding, consensus building, sales and marketing skills.

• Proven ability to react positively and recover problematic situations. Strong business acumen with an understanding of implementing measurable processes. A C-level manager, experience communicating and fostering relationships with VP and C-level clients responsible for management consulting, requirements gathering, interpreting business issues and challenges into product development, implementation of COTS initiatives. Bring the IT organization into the 'Business Planning Cycle', evaluating technology trends and setting the future direction of IT functions, including...strategic planning, SLA development, adherence and reporting, Project Management Office.

• OCR/ICR document management, telecommunications/network administration, infrastructure analysis, international IT operations, emerging technologies research application and the introduction and standardization of global solutions.

• Experience in coordinating large scale e-Commerce, e-Government and e-Fulfillment, portal and globalization strategies in partnership with key stakeholders across the enterprise. Familiar with: information architecture, visual design, rich media, CMS templates, and front end technology HTML, JSP, and CSS . Progressive experience in the deployment of multi-platform distributed systems in complex environments, including: Mainframe, HP-UX, AS/400 and n-tier Windows 2000, 2003, 2007 platforms, COM /ActiveX, DB2, ORACLE, SQL Server, C , Visual Basic, VB.NET, JAVA/JAVA Script, XML, .NET object-based OO applications migrating to a standards-based, shared services architecture.

• Operations Research i.e. business strategy development, risk analysis, feasibility assessment, scope development, business area analysis, identifying enabling technologies/approaches to achieve business goals under ITGC - COSO, COBIT and SOX Sarbanes-Oxley principles. Project experience business merger, acquisition planning in terms of data, application, systems, communications and reporting integration. Direct responsibility for domestic and international consolidation of physical facilities and IT infrastructure, systems and operations.

Work History

Confidential

Sr. Project Manager

Manage multiple Confidential eMarketing portal system implementations and legacy systems modernization projects, including planning the integration of WebMD and development tools update the installation of Rational Application Developer v7.0 WebSphere . Maintain Primary liaison with 'Underwriting' for content change and approval. Principal responsibilities include risk, change and delivery management. This is a large scale contract assignment.

Confidential

Sr. Project Manager

• DoD, Defense Logistics DLA Troop Support , at the Defense Supply Center Confidential
• DSCP to design and manage the implementation of multiple Food Service Logistics/Distribution and transportation projects for the sustainment sub-systems and the e-Government portal supporting the Common Food Management System CFMS program for USN United States Navy and USMC United States Marine Corps . Documented, monitored and evaluated the control deficiencies for the 'Internal Controls and Compliance' committee Under ITGC and SOX 404 guidelines - documented, monitored and evaluate the control deficiencies for the overall assessment of CFMS. Other principal responsibilities include risk, change management and systems dining facilities consolidation. This is a large scale contract assignment.

Confidential

Sr. Program Manager

• Federal Government US CIS immigration and naturalization contract for Confidential
• Responsible for forms identification and OCR/ICR installation using software solutions, including: eFLOW, TIS and TMS. Maintain the client's portal. Manage and report on project financials, change request, conflict management, and design issues. Coordinate and provide leadership for IT professionals in a complex matrix environment, as well as creating, documenting and monitoring the change approval and implementation process. This is contract assignment.

Confidential

Program Manager

Simultaneous customization and implementation of the Red Prairie base product software WMS and SCM, Labor Management and Transportation for: General Electric, Subaru of North America and Cummins. Implementation of Supply Chain Management principles, production planning, inventory management, demand-based replenishment, purchasing for Merchants Terminal and ConAgra. The completion of each of implementation represented a net income of 1.2 to 1.8 million. This is contract assignment

Confidential

IT Site Manager

• Responsible for: CRM, e-Fulfillment and web product development hardware and software infrastructure, WMS/Distribution and 'TraK' SCM systems product management and directing of the activities of the Wipro 35 member off-shore technical team and the 12 member on-shore technical team accountable for: developing and providing strategic direction and insight for current and future needs asset Management, IT Procurement, vendor contract negotiations and vendor relationships. Responsibilities also include the development, implementation and maintenance of the Company's strategic technology plan and the evaluation and implementation of the technology infrastructure supporting Property and Casualty Life, Annuity, Medicare, and Dental insurance fulfillment to 51 customers, including MetLife, New York Life, Prudential. High profile projects completed for AARP and USAA. Additional general responsibility, include: project estimation and resource planning, budgeting, change management, DR development and support, and effective communications across project teams and functional areas. Specific responsibility, include:
• Develop customization standards and maintain each customer's client agency and broker portal, to support Property and Casualty personal lines interface with customers back-office processes, including rating, underwriting, renewal, claims and agency notification process. Maintain the automated quote in conjunction with the client's technical team.
• Lead the development and implementation of managed care IT print systems. Specific experience acquired in the development and support of Medicare related products, including Medicare Advantage, Medicare Part B, and Medicare Prescription Drug Coverage Part D . Plan and manage solutions that are subject to deadlines dictated by the need for government compliance. This is contract assignment.

Confidential

Program/Project Manager

• In anticipation of dramatic down-sizing of my employer, I sought after and won contract employment based on - developing e-Commerce systems requirements, project analysis, systems design and integration of various LAWSON and Oracle business applications, including: accounting, finance, sales and human resources environment.
• Services provided: Formal project development under PMI's PMO principles. Supplying direction to the client's Tata and Wipro off-shore teams, Sarbanes-Oxley SOX compliance change and rick management. Reviewed testing and documentation of key controls for SOX compliance Designed and implemented training for Controller's Office personnel...Companies supported: Hanover Direct and RR Donnelley. This is contract assignment.

Confidential

Executive Program Director

Responsible for: Development, coordination, change, logistics, training and management of multiple domestic and international direct marketing, manufacturing, distribution and WMS solutions and directing of the activities of the Wipro off-shore technical teams. Responsible for product development of Shipping, Manifesting, CRM and SCM shared services application and system architectures. Maintain working relationships with each of the business units, customers and business partners to insure effective coordination of the planned effort and problem resolution. Support areas include: S OP, supply network resource planning, master planning, detailed production scheduling, pre-build planning, supply network design / optimization, inventory optimization, master data set-up, exception messages, and order conversions. Maintain business relationships with clients or potential clients in terms of planning, coordinating and implementing their point of sale and e-Commerce development as a contractual requirement. Implemented and managed multiple large scale e-Commerce and e-Fulfillment products for external customers, including: International Male, X-Box and Domestics on-line catalogues.

Confidential

International Project Manager

Responsible for: Directing the development of the Life, Annuity insurance and Property Casualty application Lead Management System LMS and integrating it with the Personal Lines System and Life Management System leading the multi-national Information Technology Team including the direction of the 40 member Tata off-shore technical team Evaluating the office of projects planning, IT hardware and software infrastructure of potential e-Commerce and telemarketing vendors worldwide. Close and consolidate IT operations outside of the U.S. and move to the Chicago data center. Maintain business relationships with third-party vendors and AON Insurance host organizations within the UK, Australia and South America.

Accomplishments:

• Led technical support for the expansion of the Property Casualty and Life business into Asia, South America and Europe by providing technical input in the areas of telecommunications, applications development and long-term infrastructure planning.
• Maintained the interfaces and coordination of the LMS, the Rating, Underwriting, Risk Evaluation and Change Management, Policy Creation/Renewal, Underwriting Review, Billing and Claims, Claims History data warehouse systems.
• Managed foreign e-Commerce and telemarketing program start-ups.

Confidential

CIO/Public Works - IT Director

Responsible for: IT hardware and software infrastructure strategic plan providing vision to accelerate delivery of new strategic GIS and engineering system solutions Directing Business and IT feasibility assessments for e-Commerce/e-Government product and strategic plans scope definition Managing network infrastructure and LAN Services Team coordinating the IT personnel within each of the 37 city departments and agencies Recruiting and hiring key technical personnel Introducing Project Management Methods and Standards Managing the multi-million dollar project and capital /operating budgets Monitoring peak performance in a high availability network and capacity planning Managing Data Security initiatives...Coordinated Information Technology evaluation and qualification of Enterprise Resource Planning ERP vendors Established network demonstration, testing laboratory and e-Government solutions.

Accomplishments:

• Create the installation and disaster recovery plan for network services.
• Lead as while as major contributor in strategic the delivery of the GIS system. Lead the Activity Based Costing initiative for IT which led to 11 million per year reduction in planned spending.

Confidential

Engagement Manager

Responsible for: Business Alignment consulting Development PMO Program Management Office Business Architecture Providing the strategic vision/plan for the new corporate computing and network infrastructure Developing detailed product development plans, budgets and schedules to achieve smooth systems installation and integration Managing installation and expansion the network architecture Managing ambiguity Developing the strategic plan for custom system development efforts Risk analysis Providing technical support acquisition and merger Developing detailed project plans, budgets and schedules to achieve smooth installation and integration Developing and maintaining a strong working relationship with the client. Establishing policy for capacity planning and data security initiatives...Companies supported: Travels Mortgage Provident Indemnity PECO Energy. Develop the blueprint for the enterprise server and data warehousing architectures. Led a team of web developers to define a multi-tier infrastructure to deploy and support web applications mortgage systems. Led the infrastructure development of the IBM AS/400, Windows network environment

Accomplishments:

Install a 5 million multiple platform relational database to support the integration of financial services, sales demographics and life-style systems. Negotiated and approved vendor hardware/software and installation contracts Established new data center operations, including network development.

Confidential

IT Director

• Responsible for: Operations Research to determine improvement or cost avoidance opportunities Hiring and training staff Developing detailed project plans, budgets and schedules to achieve smooth installation and integration
• Direct and coordinate all phases of portal design, programming, installation and operations...

Accomplishments:

• Developed strategic IT cost reduction plan resulting in a 12 million budget reduction in data center operations. Win an estimated 120 million FDIC fulfillment contract with the U.S. Department of the Treasury for processing of delinquent mortgage loans as a result of investigating, recommending, acquiring and implementing 'Systematics' application systems and reducing the cost of IT operations.
• Standardize project management techniques and tools.

Confidential

Director of Project Management

Responsible for: Creating and managing the IT Program Office, including creation of project plans for domestic and international business partners, preparing an integration plan for Life insurance, Property Causally and financial systems with budgets and schedules facilitating smooth installation.

Knowledge Skills Summary

Progressive experience in providing technical coordination in the design, development and deployment of multi-platform distributed systems in complex technical environments including Mainframe, HP-UX, AS/400 i-Series and n-tier Windows platforms, COM /ActiveX, DB2, ORACLE, SQL programming SQL Server 2005/2008 platform , C , Visual Basic, VB.NET, JAVA/JAVA Script, J2EE, XML, .NET object-based OO applications globalization localization strategies migrating to a standards-based, shared services architecture SOA . Project Management: MS Project, Clarity, Primavera, RUP Rational Tool Suite , Agile SCRUM , ITIL, CAD/CASE, JAD/RAD, SLA/SLO, CMM/SEI 3 4 . Telecommunications/Telephony: TCP-IP, Cisco VOIP, IVR ACD/IVR . Tools: MS Office Suite, Visio, SharePoint. GIS: ArcView, Arc Info, ArcGIS Server. Insurance: Healthcare, Life and Property/Casualty exposure to PMSC and Navisys. Warehousing, Distribution and Transportation: Red Prairie. Real Estate: Mortgage Banking, Real Estate Management. Personal: Public Speaking.

Confidential

I am authorized to work in this country for any employer.

Contract Assignments: Full Time W2 employee , 1099 and Corp-to-Corp. Open to contract-to-hire for the right position.