High-Impact Program / Project Manager

• Execution-minded IT professional with unwavering history of outperforming and leading diverse technology projects for diverse industries such as Financial services, Healthcare, Automotive, Supply chain and pure play IT outsourcing and managed services companies.
• Broad experience of leading multitude of projects such as Software development, SaaS product development and implementation, M A Integration, Enterprise wide implementations, System integrations, process improvements and ETL projects.
• Expertise in deriving the implementation of technology projects, while collaborating effectively with C-level executives, business stakeholders and project teams to bring technology solutions into production.
• Strong achievements in leveraging vision and business acumen to drive multi-million dollar global technology projects while efficiently and profitably attaining all milestones.
• Product strategist planed and managed multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Experienced in waterfall and agile methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• In-depth experience of managing vendors to derive delivery of strategic technology projects and aligning corporate goals with technology solutions
• Experience in Project progress tracking, documentation, developing project portfolio reports for PMO, risk management reports, including periodic project audits in terms of progress, forecasting and profitability.
• Excellent leadership, interpersonal, communication, analytical, problem-solving, people management and presentation skills.
• Proficient with Project Management Tools and methodologies - MS Office suite, MS project, Clarity PPM , Clarizen Saas based Project Management tool , PMI, Waterfall, SDLC and Agile/Scrum.
• Extensive experience in program and project management, including planning, scheduling, monitoring, risks, issues and change management

Area of knowledge and expertise:

Portfolio, Program, Project, Product management Change Management IT Strategy and Operations IT Sales and Solutions Information Assurance System Integration Business Analysis Agile Scrum SDLC ITIL SLA management Process Improvement Cross Functional Team management Strategic/Tactical Planning and Execution Global and Virtual Team Leadership IT Governance Outsourcing and Vendor Management Strategic Alliance and Partnership Global IT Service Delivery C-level relationships Performance Improvement Metrics Client Relationship Management Engagement and Contract Management Corporate finance and financial analysis Supply Chain Management Budgeting, Forecasting and P L management Merger and acquisitions Post Merger Integration

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

• Leading the M A integration program and 40 distributed program team to integrate Asset Acceptance acquisition by Encore Capital. Program involves systems, infrastructure and resource integration. A core part of the program is to transition Encore Capital from its legacy legal collection platform to Asset Acceptance's legal collection platform and in the process use ETL to transfer all historical data related to customers and financials to the new platform.
• Managed highest priority, 19 small to large complex workstreams/projects ranging from application and infrastructure integration, process and workflow integration to telecom and facilities integration
• Established delivery mechanism to integrate waterfall and agile methodologies to deliver program goals
• Collaborated with Senior VP, State attorneys, compliance officers, operation leads to establish single vision for the program.
• Managed and delivered program using iterative approach based on the business value and priority established during program planning phase and revised the plan each week, resulting in revenue increase by 5 Mil in Q1 instead of Q3 as forecasted earlier by business leads.
• Established program and projects standards and measures to accurately report statuses and financial health of program to business partners and senior executives.
• Establish governance process to align business objectives and department initiatives.
• Spearhead initiative to leverage Clarizen to accurately capture resource allocations and actuals along with projects costs to effectively drive optimal resource capacity.
• Contributed to the establishment of PMO Center of excellence and redefined the new project intake process to eliminate conflicting priorities and to streamline project delivery
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and business goals, creating detailed project road maps, plans, schedules and work breakdown structures. Integrated project plans with SCRUM teams product backlog and delivery cycles
• Led team of twelve to fifteen ranging from ETL developers, business analysts, .net developers, project managers and SCRUM Masters to complete data mapping activity, identify gaps, creating custom programs, data cleansing and migration and end-to-end application testing to maintain industry leading collocation platform. Meta data analysis and Data Model analysis was one of the key responsibility that we handled as a team. Realized savings of 4.25 million annually in reduced software licensing, hardware and personnel.
• Managed the team to complete ETL system design and development including designing detailed ETL plans for each table, established strategies for extracting and archiving data, job sequencing, loading the data tables and other static dimension and building tables incremental loads.
• Reduced the ETL UAT cost by 70K by meticulously planning multiple UAT sessions to align 50 UAT testers involving senior operation leaders and legal councils to efficiently and effectively utilize their time and reduce onsite travel cost
• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Mitigated risk factors through careful analysis of financial data and compliance framework. Anticipated and managed change effectively in rapidly evolving global business environments.
• SOX compliance projects-Reconciliation of financial transactions between Legacy systems and Core application.
• Managed deployment plan and SCRUM releases, while negotiating with other workstream project managers for resource availability

Confidential

Sr. Project Manager

• Managed portfolio of technology projects encompassing, re-engineering of commission and compensation application used to calculate commission of 5000 bankers, testing automation project designed to identify areas for test automation tool and establish an automated test solution, customer record/data reconciliation project for large pharmaceutical client In conjunction with Accenture and Deloitte and global ERP upgrade project plan management. Responsible for managing technical project teams to define and achieve project goals while controlling costs and balancing scope.
• Managed on site and distributed technical team of 20 resources across multiple clients
• Managed at least 2-4 large projects at any given time.
• Monitored resource utilization across clients and projects with the help of portfolio management tool such as Clarity PPM and cross leveraged resources for optimum billing capacity and attained 100 of project margin goals.
• Spearhead initiative to leverage Clarity to accurately capture resource allocations and actuals, along with projects costs to effectively drive optimal resource capacity.
• Created and executed resource loaded project schedules using MS project and present weekly reports such as project progress, budget, resource utilization and variance reports to project stakeholders.
• Managed risk and issue log and prepared risk mitigation plans
• Tracked tasks, resource performance and project deliverables while aligning and collaborating with business units heads and multiple stakeholders to achieve project goals.
• Collaborated with Deloitte and Accenture PMO teams to manage and report out on daily activities, change management, issues and risks.
• Managed and published daily Change request tracker by taking feedback from various vendors and CVS IT support staff.
• Maintained 1500 Line item project plan for global SAP upgrade project for Depuy Synthes and collaborated on weekly basis for upcoming milestone and resources and task assignment

Confidential

Role: Program Manger

• Assigned to a highly visible, complex, CFO-level project for global development implementation of SaaS based software solution and services management program. Representative projects include, finance accounting process mapping and global integration with QAD and SAP modules.
• Scoped, planned project schedule and deliverables for the program.
• Directed the skills enhancement efforts of Business System Analysts, Designers and Developers to adopt processes based on Agile/Scrum development techniques.
• Developed detailed project plan for the project following the Waterfall methodology, blended with agile development techniques. Project Plan encompassed all key workflows disciplines including Business Modeling, Requirements, Analysis and Design, Implementation, Test, Deployment, Configuration/Change Management and Project Management.
• Managed several sub projects established goals and timeline, acquired corporation of multifunctional teams and juggled company resources to meet program needs.
• Maintained issue log and addressed, diagnosed and resolved issues that arise on a daily basis for the team. Also documented the causes, analysis, and final resolution to the issues/errors and reported status to stakeholders during project review meetings.
• Produced fit gap analysis report AP/GL, Project costing, Inventory, Procurement and IT Systems by conducting Executive level workshops in finance/ accounting and IT.
• Identified business process improvement needs and established methods to optimize or reengineer existing business processes such as procure-to-pay.
• Collaborated with Peoplesoft team for requirements gathering and knowledge transition.
• Prepared pricing model and budget for the delivery of services during assessment phase, resulting in multi-year 5 Year contract award worth 40Mil.
• As part of program planning phase analyzed clients global supply chain operations in 40 countries and 120 plants and defined implementation framework.

Confidential

Role: Project Manger

• Project lead to conduct and gather process optimization requirements and communicating with technical team to develop and implement a SaaS based solution globally in 30 countries and 120 plants. Goal of the project was to identify annual savings targets, meeting compliance requirements and establishing business intelligence system by implementing a common process across globe.
• Strengthen services project management with the establishment of PMO to provide oversight, methodology, process, tools and transparency for a 10 Million project portfolio
• Increased team utilization from 65 to 84 by streamlining methodology, tools and processes to align with project size and risk. Instituted resource capacity /demand model to improve staffing decisions.
• Devised strategic plan and model to align the PMO to the CIO IT governance process.
• Led requirements and process mapping workshops by planning and coordinating requirements gathering session between 30 countries
• Collected business requirements by conducting detailed interview and JAD sessions with business users, stakeholders, and Subject Matter Experts SMEs .
• Conducted impact analysis and presented results to the business stakeholders.
• Rationalized and reconciled the requirements for multiple product owners requiring identical features. Achieved substantial cost savings by leveraging a single development and QA effort.

Confidential

Role: Program Manager

• Primary contact for the engagement. Responsible for engagements operations management including ITIL implementation, new-business development, and program delivery. Additional responsibilities included, client relationship management, SLA monitoring, engagement performance reporting to C-level executives, contract and budget management. This program was end-to-end IT outsourcing of 100 business applications, infrastructure 300 servers , network, telecommunications and IT procurement.
• Worked to implement a quarterly review process for business and IT users, resulting in an immediate cost reduction of over 10 million by closing nonperforming projects, duplicated efforts, and initiatives that were not strategically aligned or providing measurable business value.
• Developed operational budget for the engagements and held full accountability for multiyear 8yrs engagements.
• Increased client revenue by 15 by analyzing IT operations, re-aligning cost centers and increasing billing accuracy as part of yearlong financial audit.
• Headed the contract re-negotiation resulting in a 3 year contract extension and 2M worth of additional billing opportunity.
• Contributed in development and delivery of IT Services Management ITSM solutions based on ITIL best practices that focused on the people, process, and technology perspectives of providing business solutions.
• Contributed to corporate profit goals through a reduction of overall IT annual expense by 15 percent. This operating result was accomplished through implementation of modern technologies requiring fewer support technicians and providing the business with an end user capability to maintain its environment and reduce its dependency on IT resources.
• Captured 1M worth of gain share opportunity within 2 years of engagement by initiating the activity of leading a team of 5 from different functional groups.

Confidential

Role: Project Manager / Business Analyst

• Lead for understanding customer requirements and interdepartmental dependencies to re-engineer and automate manual processes and recommend technology solution.
• Identified business process improvement needs, established methods to optimize or reengineer existing business processes.
• Reduced data entry and manual processes with the implementation of interfaces in .NET environment that connected two main corporate systems.
• Project Manager for Acquisition of Siemens Unified Communications Division
• Project managed the complete acquisition cycle including setting up of the deal room to manage legal contract and financial document for effective communication. Developed schedule and Coordinated activities between attorneys, financial advisors and banks.
• Collected and analyzed financials, reviewed contracts provided feedback for the acquisition deal worth 30M, spanning in 22 geographical locations.