• Chronological Summary of Experience

Project Manager

Confidential

Summary:

• Lead implementations team members to implement SPS Commerce services and products for Clients monitoring work flow amongst the team including multiple functional areas to ensure project delivery and quality standards are met point of contact with comprehensive understanding of projects/products offered.
• Planned, Created and maintained project work schedules, tracked customer requirements and translated customer requests into project deliverables.
• Managed day to day project tasks to implement SPS Commerce Products and Services from close of sale through handoff to customer support.
• Acted as information broker by directing communication to/from team and customers via consistent engagement of team members, demonstrating delivery excellence
• Executed proficiency in service delivery by managing 15 projects concurrently with limited resources.
• Monitored and controlled work-flow requirements to meet timelines and quality expectations across multiple teams and departments.
• Ensured quality standards and metrics are consistently applied in the implementation of projects
• Proactively prioritized needs and effectively managed resources to meet customer requirements
• Advocated positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement

Environment: MS Project 2010, Sales Force, Jira, Share Point, Variety of large ERP systems

Project Manager

Confidential

Summary:

• Project Manager on BCBS's 300M, 4 year Claims Migration program manage all aspects of the Finance Track, one of the 6 projects that constitute the Claims Migration Program of BCBS of MN.
• Planning: Developed and maintained integrated program and project plans that defined dependencies, key milestones and change points. This resulted in clearly defined implementation and executive decision points.
• Communication: Utilized status meetings to ensure project objectives are met by monitoring and measuring progress regularly to identify variances from the plan and take corrective action as necessary. Tasks, deliverables, milestones, status and executive reports were streamlined to determine escalation and Business/Executive prevention.
• Change Control Management: Spearheaded the change- control process improvement by bridging the gaps between Client and various vendors, and reduced the go-no-go decision cycle by 50 .
• Risks and Issues: Conducted daily stakeholder meetings and established checkpoints to monitor, control and close project risks and issues. Managed off shore team effort and onsite program coordinators to automate risks and issues tracking and reporting, and thus utilizing offshore time difference to provide near realtime risks and issues management.
• Created regular executive reporting for the Program executives, Managers and Project Managers.
• Managed the off-shore team to expedite and improve reporting, data analysis, and training. This reduced reporting time by 70 and increased accuracy of data analysis by 60 .

Environment: MS Project 2010, MS Project Server PPM, IBM CQ, ReqPro, Mainframe, Java, SAP

Project Manager

Confidential

• Managed 6 projects simultaneously to develop human and technical resources, resulting in increased company global outreach 70K to 100K projects
• Coordinated, conducted, assigned and tracked the activities necessary to complete projects compliant with PMI methodology, cost, time and scope baselines
• Created vertical quality assurance processes to train and assign senior editors as QAs, thus reducing risk and resulting in 95 improvement 15 trainers/editors
• Lead global, cross-functional, monthly teleconferences, resulting in the implementation of continuous process improvement across management and frontline employees
• Partnered with senior management to identify and prioritize opportunities for utilizing IT, resulting in competitive technology platform aligned with corporate strategic objectives

Project Coordinator

Confidential

• Coordinated 6 projects simultaneously to develop positive internal customer relationships on both the executive and user levels, which increased customer satisfaction and loyalty
• Developed client based, structured communication process that reduced risk and ensured effective cross-departmental communication, resulting in reduction in technician time on-site by 50 and increased customer satisfaction
• Developed curricula and materials and trained 80 customers remotely and onsite, which kept clients motivated and focused while improving videoconferencing usage
• Defined resources and schedule for project implementation by leading 60 pre-install meetings with customers, thus ensuring customer networks were optimized and ready for video conferencing systems
• Provided project updates and documented and tracked open issues for 200 clients and operations team and implemented 100 systems throughout the US

Logistics Project Manager

Confidential

• Defined project goals and objectives, team responsibilities, specific tasks, key events, and project timelines
• Successfully managed multiple 100K projects to upgrade software that increased revenue by 18 and increased customer satisfaction
• Facilitated meetings with management, engineers, partners and third parties to monitor and control projects and minimize risk
• Established and implemented IT project management processes and methodologies to ensure projects are delivered on time and within budget to meet customer expectations and high quality standards
• Orchestrated a scheduling initiative that minimized overtime, captured 15 increase in productivity, and reduced payroll by over 10

Project Manager

Confidential

• Created and maintained projects in project management tools
• Coordinated the release of technology projects into production
• Performed release management audits in accordance with Sarbanes-Oxley
• Created project financial and status reports, scorecards and ad hoc reporting using database queries, Access and Excel

Project Coordinator Network Administrator

Confidential

• Maintained existing systems, upgraded existing hardware and operating systems, established new hardware policies, and provided on-call support, thereby increasing network efficiency 100K per project
• Managed a 70K project to migrate from Novel to Windows, which drastically reduced costs, achieved near 100 uptime, and minimized risk
• Pioneered the implementation of ERP software throughout various departments, which streamlined all business processes across all company departments
• Oversaw the selection and implementation of corporate telecom system that streamlined