PROJECT MANAGER

PROFESSIONAL PROFILE

• Extensive range of technical and business acumen developed through employment in diverse roles with responsibilities such as: Project Manager Systems Support Help Desk Director Client Vendor Relationship Manager Systems Integrator Applications Development Director, Trading Operations Data Center Operations, and Business Analyst.
• Disaster Recovery professional with 10 years of relevant experience in multi-site environments.
• Solutions oriented IT manager who excels at managing full life cycle projects and collaborating with global resources delivering client solutions under fast-paced, time-sensitive, and crisis environments.
• Experience with Project InVision SharePoint Microsoft Project, PowerPoint Visio SAP Niku Peregrine Change Management, Incident Management, Enterprise Asset Management applications.

AREAS OF EXPERTISE

• Experienced Crisis Management Leader in Disaster Recovery efforts and Business Continuity Planning.
• Authored IT DR response plan for the escalation and coordination of events in a corporate environment.
• Developed, tested and documented an IT Business Continuity Plan.
• Authored corporate IT DR Policy and Standards documents.
• Authored corporate IT Command Center Guide and Crisis Management Team Exercise Activity Runbook.
• Conducted site assistance visits identifying critical assets, system interdependencies and vulnerabilities.
• Created Proposal and Project Plan for IT Resumption.
• - Project /Program Management - Full Project Life Cycle Development SDLC
• - Business Analyst / Process Development - End-End Financial Market Experience
• - Client Vendor Relationship Management - Trade Applications End User Workstation Support
• - Data Center Operations 24/7 Experience - Market Data, Carrier Services, 3rd Party Vendor Support
• - Systems Testing, QA Certification - IT Auditing Security Gap Analysis
• - Risk Management Root Cause Analysis - Incident Change Management Experience

PROFESSIONAL EXPERIENCE

Project Manager Contractor

CONFIDENTIAL

• Technical liaison to the SVP of Sales of InstaKnow Corporation to develop business cases for product penetration into the financial services market.
• Reviewed Response For Proposals RPF and critique of IT Maintenance Contracts.

Project Manager Contractor - Global Trade Systems Applications

CONFIDENTIAL

• Project Manager for an EDS client, the Royal Bank of Scotland, implementing system and application solutions in support of their global trading environment. Responsible for the accurate reporting timely completion of business critical projects.
• Partnered with the U.S. Disaster Recovery Business Continuity Manager to review and approve change management requests for every system, application, or network infrastructure. Maintained off-site, data warehouse for retrieval of escalation, recovery, and continuity procedures for every US application. Represented the US during global recovery preparedness testing by managing resources and invoking events at predetermined times.
• Interfaced directly with business owners and stakeholders to identify business requirements driving IT project deliverables. Collaborated with team leads from Applications Development, Unix/Wintel, Database, SAN Storage, Enterprise Management, Verizon managed Networks, Firewall Security, and Data Center Operations to develop viable, cost efficient solution alternatives for customer approval.
• Formally communicated project status and budget expenditure rate to management and stakeholders detailing project achievements and the identification of risk elements with assessment and impact.
• Change Management lead ensuring requisitioned work by resource teams were accurately entered into the change management system and that the appropriate department approvals were obtained to satisfy corporate governance procedures, audit regulations, and contractual requirements of service level agreements SLA as outsourced vendor.
• Enlisted to evaluate and deliver a corporate network IT security gap analysis to identify areas of risk and procedural deficiencies mapped against Sarbanes-Oxley standards. Over 35 major deficiencies were identified and corrected resulting in an estimated savings of 2M the first year.

Technical Director- Trade Operations/Applications/Support/Project Management

CONFIDENTIAL

• Front-Line Director with total responsibility to monitor, report, and resolve the timely accurate delivery of relevant industry data to 800 client workstation applications. Fast crisis management response coupled with real-time issue analysis saved approximately 1M/month in customer reimbursement liability.
• Enlisted to deploy a size compressed, fully functioning contingency trading floor capable of providing business continuity within 24 hours. Established Disaster Recovery Business Continuity Procedures. Conducted HR sponsored DR Education training course for employees Collaborated with local government, civil agencies, and utilities providers. Reviewed and certified the Business Continuity and DR preparedness of every critical exchange member, participant, 3rd party vendor and service provider necessary to resume competitive open market functionality.
• Responsible for coordinating, testing providing final approval for any change affecting the exchange floor and remote clients. This included any user application, data center operational procedure, industry testing, Sonet/WAN/LAN configurations, and fault tolerant certification.
• Managed the relationships of 3rd party market data vendors such as Thompson Reuters, Bloomberg, Radianz, and Savvis liaison to Electrical and Construction Union laborers, and prime negotiator to supply chain distributors.
• Presented risk management reports developed from forensic analysis of help desk logs. Successfully mitigated dozens of systemic issues, application bugs, and procedures which increased overall core systems availability from 99.7 to 99.92 .

Director, Network Services

CONFIDENTIAL

Recruited to establish a Networks Department for launching the first totally electronic Options Exchange in the CONFIDENTIAL . Directed a technical team of 30 which included employees, Cisco and HP Contract Staff, Carrier Services Technicians, 3rd Party Service Providers Union Non-Union Laborers and Building Management.

• Directed the design delivery of a fault tolerant, nation-wide, private, financial network connecting more than 80 remote broker/dealer sites using Cisco Enterprise appliances for increased density, manageability, and lower bandwidth costs.
• Implemented fully redundant, fault tolerant , diversely located data centers with inherent DR capabilities to provide normal business resumption within a 24 hour period. Teamed with Facilities Engineering Building Management to install and certify a self-sustaining rooftop generator for the primary host site delivering full load capacity for 72 hours.
• Responsible for all comm and data monitoring equipment training IT and customer service personnel on architecture fault recovery expectations protocols, and common troubleshooting issues. Resolved network connectivity issues related to new applications prior to launch.
• Team leader charged with RFP analysis for the selection of a primary telecommunications carrier. Negotiated SLA service level agreements for a 7M yearly contract. Managed the integration of carrier NOC management services. Developed initial client Help Desk support process integrating NOC notifications with issue escalation procedures.
• Negotiated contracts for all union and non-union laborers, and liaison with building management for the installation of carrier point of presence POP diverse cable routing through building and the installation of a back-up generator for power outages. Specified and qualified approved vendors.

Director, Market Data Applications Development

Manager, Communications Engineering

Engineer, Communications Engineering

CONFIDENTIAL

• Leader of a division responsible for managing full SDLC projects for financial market data distribution.. Directed a multi-year, 7M infrastructure upgrade
• Other programs included cost effective upgrades of trading workstations and drive the development/migration of legacy applications to new technology platforms.
• Systems architect and Subject Matter Expert in trading floors networks, data center design, communication sites, and trading application delivery.