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Program Manager Resume Profile

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SUMMARY:

  • Over 14 years of senior level Project Management with experience in IT, integration, infrastructure implementation project and program management.
  • Direct and manage project development from beginning to end. Define project scope, goals and deliverables Define project success criteria. Develop best practices and tools for project execution and management. Develop project plans and associated communications documents including project expectations.
  • Management of communication, personnel, staff, resources, assets, budget, change orders, schedule, project timelines, milestones, deliverables, and data analyses, reports and their frequency, documentations, troubleshooting. Identify and resolve issues and conflicts within the project and team and manage project dependencies and critical path, Liaise with project stakeholders on an ongoing basis
  • Construction, Infrastructure, contract support and System Engineering in Information Technology, Wireless Carrier Networks, Telecommunication PBX , SS7 and, Computer Systems, also in Installations, Subcontractor control and Customer Relations.
  • Project Management PMI 378961/ PMP Network and computer System Management
  • Personnel supervision and leadership Customer relations and Management
  • Cross functional team management Quality Control and Process Management
  • MS Suite, Project other SW Primavera Infrastructure upgrades Data Base management
  • Business Objects, Billing Account payable Analysis through solid Critical thinking
  • Process Development Quality Control Agile Project Scheduling WBS EVMS
  • Technology Systems Installations SW HW Telco, Full support, and Evaluation
  • Manage Enterprise level products installations.

EMPLOYMENT

Confidential

Senior Infrastructure Project Manager

  • Managing the Sprint Mobile sites Infrastructure upgrade AAV and 4G-Integration in the NE Region over 2300 cell sites to 4G in 6 markets over 7 states involving direct report employees, 12 Fiber Vendors Comcast, Verizon, AT T and 20 Subcontractor. Overseeing the full process from the initial site assessment or survey contract evaluation, site acquisition or entitlement construction or site ready fiber installation and finally to 4G-on-Air.
  • Working in this project from the initial stages of Phase 1 of 3 , hiring and training a cross functional team, developing monitoring and assessments tools using Siterra FST relational databases as start, these tools were later adopted for us in other markets.
  • Duties includes daily monitoring of markets progress and production level, risk assessment and early mitigation, contract and sub contract negations and monitoring, vendor evaluation and management, progress evaluation, high level status reports and presentations. Pricing template creation for the individual markets and price negations with subcontractors high level construction progress also resolution of special difficult cases , management and evaluation according to expectations set between Alcatel-Lucent and Sprint the client .
  • Hired trained and managing a team with varying skill sets and levels, mentoring them into higher skillsets mostly in the use of PMI tools, methodology and practices. With such leadership, mentoring and using viable management tools did increase the productivity of the team and lower the cost of my operation reducing the subcontractors cost levels by early risk management and close monitoring line items, thus reducing the cost of construction and operation. Estimate a total of 25 - 35 efficiency return on a 24M portion of the project
  • Technical Infrastructure management Data Base and documentation management
  • MS project, Excel, Visio Vendor customer Management
  • PMI methodology implementation Work Process creation and control
  • Customer and upper management Hiring, training, personal management

EVMS tools

Confidential

Project Manager, Infrastructure Integrator Technology, Microwave, Fiber

  • Managed a high tech integration and infrastructure project 50M for a national level video streaming from Police helicopters via MW fiber using Cell tracking technology. The project for the UAE police force, the project required technological integration between video streaming via a fiber optic network processing, Microwave aviation communication, data storage infrastructure management. Successful customer and subcontractor s expectation management and a full understanding of the various technological requirement of the project were a key to this project.
  • Initial Technical Exploration/Study, Identified Technical needs and possible technical partners, project definition, charter, initial costing parameters. Identify Risk, in a risk matrix defined but evolving . Establish early detection measures and mitigation plans. Identify Stakeholders, level of influence, reasons, level of satisfaction, time of their impact and when should it be mitigated. Define types of resources, human level of excellence Major Consumables. Time line Duration, establish distinguished phases, identifying milestone, establish a deliverables vs. payments costing matrix EVMS . Quality control, Assurance and measurement techniques and verify higher quality with lower cost.
  • Troubleshooting running projects: Identify the lag: time, resources, and deliverables. Identify the issues causing the problems, the reason s for each issue and put a mitigating plan for each issue and an overall plan for the project. Meet with all customer and the stakeholders for a balanced project redefinition. Reissue the project plan definition, schedules, adjusted deliverable vs. payments schedule. Establish performance monitoring measures. Offer a fresh nonbiased expert look at troubled projects
  • Scheduling using both Primavera and MS Project, Earned Value Management As part of new projects or troubleshooting, this can be used to measure not only the financial health of a project, but the overall health of the project. It is a management style where the financial and the operation sides of a project are integrated and synchronized to give the true measures of project performance. It would possible for Program and upper management to compare different projects with different objectives since they have been equalized
  • Technical Infrastructure management IT management
  • Partnership level management Customer and upper management
  • MS project, Excel, Visio, PowerPoint Risk Management and mitigation plans evaluation
  • EVMS tools, Primavera MS Project

Confidential

  • Air Force Program Office Senior PMO officer Subcontractor Analyst Control
  • Tracked and supervised over 80 IT Solution, installation, integration and infrastructure projects Inside outside planes for fiber and copper , supervising 6-8 sub-project managers to streamline projects delivery over 120M/year , also as part of a team focusing on project analysis, assessment, trouble shooting and recovery. Also cost analysis and control, project time and scope tracking. Creating, tracking to release of financial obligations, also field personal supervision, General Contractors and Venders relationship.
  • working as an Integral part of IT solution proposal and bid team price tag between 10M 150M , Evaluation of new RFP, part of the A-team first analysis developing the initial evaluation feasibility report, Identify the potential bid partners developing bid strategy through organizing Scheduling, EVMS, Recourse Leveling and Risk Management using both Primavera and MS Project
  • Developed Purchase/Change Orders Control, Work Authorization NTP , Subcontractors evaluations and contract negations, monitoring performance and progress analysis, establishing the operation goals, limits and performance tolerance levels, site survey and acquisition, tower and shelter construction drawing and red-lining. performed ISO 9001 TL 9000 Audits and Program Quality Management Control also managed the Process, Procedure and Policies audits and control. I was the Process Improvement contact and control person under ISO 9001 regulations

Confidential

Project Manager, Installation Services Team Manager, Call Center Manager 24x7

  • Managed various accounts, US national Cingular, Pacific Bell and International Orange of England, Blu of Italy, Bouygues of France, MobiNil of Egypt . Maintain customer relations and intercompany information lines of communication. Develop Internal Projects, starting with the project definition, through sizing, engineering signing off, kick off and finally completion and delivery of project. Manage Enterprise level products through a cross-functional team including: Engineering, Technical staff, Sales, customers and Venders communication interface for exchange of relevant project information.
  • Provided integration technical direction to IT installation team hands-on technical work , setup, coordinate and approve final installation drawing, procedure and timetable. Set-up installation of mobile telephony computer clusters. . Set-up installation of mobile telephony computer clusters. Managing a 24 by 7 customer support call center

Confidential

Senior System Engineer, Senior International Technical Advisor

Providing a 24/7 senior level national support to various state and local police for Automated Biometric Identification Systems such as AFIS Automated Fingerprint Identification System and a technical advisor / consultant on S/W user friendly design.

OTHER SKILLS, SPECIAL TRAINING AND SOFTWARE EXPERTISE:

Member of Project Management Institute

  • Excellent communication skills, verbal, written and presentation Fluent in English
  • Unique problem solving abilities, by understanding the true cause, then providing a valid and viable solution, Providing outside the box solution for unusual problems.
  • Proven leadership ability, excellent interoffice contacts and skillful customer relationship ISO 9001.
  • S/W: UNIX, SCO, Sun Solaris, SS7, Oracle Primavera, Sybase, VMS, SQL and SQL , Visual Basic, TCP/IP, MS NT, Full MS Office Power Point, Project, Excel, Word, Visio , Lotus Notes, Networks Administration LAN, WAN .
  • Scheduling Primavera MS Project , Earned Value Management EVMS tools Deltek wInsight COBRA , Risk Management and Resource Management,
  • Manage Enterprise level products installations.

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