Summary

Oversight of block manager matrix

• Project oversight for migration from DEC Alpha servers to Itanium platform
• Development of project schedules, vendor communications and coordination of maintenance/upgrade activities
• Coordination of application porting with third party provider
• Implementation of beta platform for proof-of-principal
• User acceptance Testing oversight and validation
• Coordination with HP and third party vendor to schedule production availability and deployment
• Coordinated work at six regional data centers and developed and maintained project schedule, reported status to senior management
• Developed service strategy and service levels for network performance
• Oversight of block manager matrix

• Held principal oversight responsibility for 0.5M budget and virtual team
• Hosted Project Initiation Workshop and Project Planning Workshop
• Developed detailed project plan, coordinated and monitored project activities and reported weekly status to senior management
• Managed hardware vendor through delivery of hardware at six regional warehouses
• Coordinated software vendor activities to assure timely delivery of products and services, managed application roll-out, conducted project closedown workshop

• Assumed project leadership in deployment phase and coordinated UAT and application rollout
• Coordinated software vendor activities
• Conducted project closedown workshop including SOX compliance satisfaction

• Developed and maintained project schedule for data and hardware migration
• Interfaced with vendors to monitor shipping of new hardware and coordinate data center upgrade/maintenance requirements and implementation
• Reviewed hardware integration plans and developed validation criteria
• Coordinated requirements with six business units for infrastructure support
• Prepared and managed deployment schedule, prepared weekly performance metrics, and reported status at daily presentation meeting

Direct Employment Detail

CONFIDENTIAL

Project Manager PMO - Premium Audit Workstation Software Development Project

• Migration of three legacy DBMS into an Oracle back end
• Held principal oversight responsibility for 5M budget, 7 direct reports and virtual team
• Hosted Project Initiation Workshop and Project Planning Workshop for multi phased project and developed and managed detailed project plan using MS Project
• Negotiated for available resources and conducted team building
• Conducted all deliverable readiness reviews, prepared change management requests, and managed requirements traceability
• Conducted test and deployment readiness reviews
• Prepared weekly metrics report Measures of Performance and Measures of Effectiveness and reported biweekly status to CSC leadership

CONFIDENTIAL

Sr. Manager, Delivery Assurance, PMO - SAP custom development

• SAP, Supply Chain Logistics environment Held principal performance oversight responsibility for 200M multi year budget, 12 direct reports and 400 member virtual team at two locations
• Provided functional performance oversight for Development, Test and Configuration Management
• Developed project dashboard for automated collection and reporting of performance metrics including MS Access interface to Oracle back end via ODBC connector
• Responsible for monthly performance review with Government Project Manager
• Reported organization performance at daily presentation meeting
• Member of Configuration Management Board
• Conducted periodic process compliance audits
• Managed CMMI compliance audits and Gap analyses
• Develop/improve PM policies and procedures
• Oversight of block manager matrix

CONFIDENTIAL

Sr. Manager, Delivery Assurance/Process Compliance, PMO

• Held principal performance oversight responsibility for 100M portion of 400M multi year budget, 8 direct reports and 1200 member virtual team at four locations
• Provided functional performance oversight for Development, Test and Configuration Management
• Developed project dashboard for automated collection and reporting of performance metrics
• Responsible for monthly performance review with Government Project Manager
• Reported organization performance at daily stand-up meeting
• Member of Configuration Management Board
• Conducted process compliance audits, CMMI compliance audits and CMMI Gap analyses
• Develop/improve PM policies and procedures
• Oversight of block manager matrix

CONFIDENTIAL

Director of Collaborative Computing

• Reported directly to Vice President, of IT
• Oversight for development of collaborative computing applications
• Develop/improve PM policies and procedures
• Conducted functional analysis, requirements specification, and test planning
• Developed CRM and Cash Management solutions integrated with Oracle and MS SQL Server.
• Managed the migration of Lotus Notes R4 to version R5 including inventory assessment, test cases and procedures, test summary report, and applications remediation
• Produced monthly service level metrics
• Conducted Root Cause Analyses and special studies
• Managed supplier subcontracts
• Conducted Process Reengineering Assessments
• Conducted Risk Assessments and Risk Mitigation Planning
• Managed Lotus Notes infrastructure and service level agreements

CONFIDENTIAL

Sr. Manager, Delivery Assurance/Process Compliance

• Held principal program responsibility for delivery assurance and compliance for 10 year 800M contract, 12 direct reports at six global regions
• Responsible for Service Strategy, Service Levels, Service Operation Continual Service Improvement for desktop, midrange, print services and call center
• Authored contract level Delivery Assurance Plan
• Participated in service level negations
• Principal Architect for Collaborative Computing
• Technical leadership for development of Lotus Notes knowledge assets including interface to Oracle back end and web based extranet responsible for 12 developers
• Interfaced directly with customers to identify functional needs and develop product specifications and service levels for global infrastructure services
• Conducted functional analysis, requirements specification, test planning, for customer specified projects
• Conducted Risk Assessments and Risk Mitigation Planning including disaster recovery
• Provided technical direction and oversight of projects as well as cost/schedule management
• Conducted: root cause analyses processes re-engineering Process Change Office oversight and improvement of policies, processes, and procedures governing service delivery
• Specific developments: Quality Plan governing contractual deliverables and services, Balanced Scorecard/Project Dashboard metrics reporting system for senior leadership, and customer feedback management.

CONFIDENTIAL

Project Manager, Delivery Assurance/Process Compliance

• Responsible for close down of distressed project
• Conducted audit of requirement satisfaction and contract deliverables
• Developed cost performance assessment for senior management
• Oversight of block manager matrix

CONFIDENTIAL

Project Manager, Delivery Assurance/Process Compliance

• Conducted Quality review of contract deliverables
• Conducted process compliance audits
• Audited design reviews
• Oversight of block manager matrix
• Maintained project dashboards and customer metrics reports