Project Manager Resume Profile, TX - Hire IT People

Summary:

25-year IT professional with experience from the Data Center to the Customer site
6 years of IT Project Management experience with over 50 successful project Closures
Proven ability to author Processes based on ITIL and PMBOK frameworks
Experience with implementations and conversions to HP ServiceManager, HP ServiceNow, HP PPM, and BMC Remedy

Work History:

Confidential

IT Project Manager Data Security Infrastructure

Managing a project to implement high availability for a web malware solution, and add new appliances to prevent email malware.

Highlight Authored process and procedure for shipping IT equipment overseas

Confidential

Project Lead for Fed-Readiness Project Dodd-Frank Regulatory Compliance

Analyzed existing Change Management processes and procedures, comparing against new standards developed to comply with new reporting requirements
Authored Change Management Process, Procedures, all documentation and required forms
Authored new process and procedure for ensuring that data security model was compliant with new laws and standards.

Highlight: Completed Change Management and Data Security projects on or ahead of deadline.

Confidential

Project Manager/Change Coordinator Exclusively

Resource scheduling, planning, and execution oversight of Change and Implementation projects, leveraging client's HP Service Manager ticketing system
Daily interaction with client users and engineering staff
Authored Change Management Process document with client's Director of Systems Engineering
Daily use of ticketing system and conversion from Remedy to HP ServiceNow with both Sungard Availability Services and RR Donnelley

Highlight: Successfully managed a high-priority project to correct an issue with a Metro-Ethernet circuit, garnering direct praise from client's Director of Network Engineering

Implementation Project Manager/Pre-Production Quality Coordinator
Successfully implemented projects from Initiation through Closure.
Received 5 awards for Customer Service and Project Mgmt. Excellence
Highlight: Authored PMO Closure Document

Contact Center Team Lead

Supervised a team of Contact Center Associates
Mentored and instructed Associates in Customer Service methodologies
Gained proficiency with Remedy ticketing system

Highlight: Created an automated Associate Performance Rating system

Confidential

Owner/Consultant

Provided complete IT consulting services to a diverse client base, primarily focusing on the Travel Industry
Gained proficiency with the Amadeus booking system
Gained proficiency with Dreamweaver and Photoshop

Highlight: Became exclusive web designer for graduates of the International Tours of Houston Home-based Travel Business program

Confidential

Consultant

Provided wide range of IT services to diverse clients including Construction, Telecommunications, and Entertainment industries

Highlight: Provided guidance on several service enhancements to improve customer satisfaction

Confidential

Client Service Operator

Performed help desk functions including tape backups, customer assistance
Praised for raising the bar for customer service and technical knowledge

Highlight: Received highest percentage pay increase in company history

Confidential

Customer Service Technician

Provided assistance with client users of satellite-based television systems, primarily serving the Hotel/Motel industry
Worked in the field to build, repair and maintain satellite television systems

Highlight: Completed the roll-out of over 750 C-band dish installations for the Motel 6 chain, netting the company savings through aggressive negotiation of contractor billing

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Project Manager Resume Profile

TX

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