SUMMARY

• Sr. Project Manager with over 15 years of experience successfully managing multiple cross - functional teams delivering critical business initiatives.
• Background spans multiple industries including Healthcare, financial, telecom and publishing leading full SDLC projects.
• Excellent communication skills and collaboration abilities.
• Experineced Confidential requirements with stakeholders to elicit business objectives and goals.
• Ability to offer clear requirements to inform tactical, multi-channel solutions.
• Proven record of successfully managing large-scale, complex projects integrating with multi-skilled teams throughout entire life cycle.
• Experienced with SDLC, Waterfall and Agile methodologies.
• Specialties: Program & Project Management · Resource Planning & Management ·
• Business Analysis · Process Standardization & Improvement · Risk Assessment · Relationship Management · Client Relations · Team Leadership / Training / Motivation · Cross-Functional Leadership
• Proven ability to assemble and manage multi-skilled teams, and successfully direct multiple large-scale, complex projects.
• Ability to convert broad ideas and business objectives into project requirements.
• Experience managing projects throughout entire life cycle.
• Excellent Confidential collaborating with stakeholders to perform analysis, requirements gathering, cost estimating, resourcing, execution of project work plans to delivery and project close-out.
• Skilled in many programs including Microsoft Office, MS Project, SharePoint, Visio.
• Experienced leading projects using Waterfall and Agile methodologies to manage large teams.
• Proven leadership and mentoring skills. Ability to lead and influence project teams to deliver successful solutions.

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Project Manager

Responsibilities:

• Reviewed high level project plan developed by the project sponsor and executive team.
• Responsible for management and allocation of the L and D resources.
• Collaboration with the team members and stakeholders to plan deployment process.
• Identified project risks and developed all mitigation plans.
• Defined the L and D roles and responsibilities, implementation process and communication schedule.
• Led weekly meetings with project team. Integrated with deployment and communication team members to present issues and discuss mitigation plans. Influenced team members to work through the issues to work through the mitigation plan to ensure issues were resolved.
• Hosted weekly meetings with the branch Site Readiness Coordinators to discuss the branch implementation process, training anddeployment. Worked with team members to guide them through the process daily. This was done by a regional schedule by branch.
• Responsible for change management process.
• Obtained all required client sign-offs to indicate project, product and training deliverables have been accepted
• Performed analysis of functional specifications, including migration verification and reporting metrics, while managing to a defined scope of work and enacting change management.
• Analyzed project metrics and user feedback to refined processes to ensure continuous improvement.
• Managed project issues and mitigation plan and communicated plans weekly with stakeholders.
• Development of Lessons Learned documentation for presentation.
• Responsible for project closure activities.

Confidential Sr. Louis, MO

Senior Project Manager Operations

Responsibilities:

• Provided program and project management as the single point of contact for a portfolio of strategic initiatives projects for a given work-stream. Supported highly complex global corporate initiatives and integration of new acquisitions from the Operations perspective.
• Integrated with work-stream team to review government requirements to ensure requirements are defined through HLR, DLR’s and the DLD process.
• Identified, analyzed, and tracked issues to develop a mitigation plan to solve issues within the Operational areas impacted by compliance directives and influenced results.
• Developed milestones which aligned with strategic initiatives plans as a result of meeting with department leads Confidential risk by the project objectives.
• Key role contact to work with risk each team to accomplish tasks to retain true scope of project, obtain sign off and presented entire plan to the project owner.
• Developed timelines for 21 projects, presented them to the teams then met with them weekly to ensure the project was on track. Reported status weekly to stakeholders.
• Developed work-stream schedule, estimates project resource plans, and maintenance of status reports for all business resources to ensure the portfolio of projects delivered business operational needs and requirements.
• Ensured quality standards were met by influencing team leads throughout all projects. Managed consolidation of overall portfolio progress of projects from original concept through final implementation.

Confidential, St. Louis, MO

Project Manager

Responsibilities:

• Met with stakeholders to gather requirements and obtain deadlines for projects.
• Managed large-scale project planning for reloadable and non-reloadable credit card functionality that had missed requirements in the initial process.
• Created mitigation plans to complex problems and influenced the client to review which deliverables were crucial to help define project priorities to meet the project deadline.
• Managed cross-functional teams to maintain the project plan for a large client base.
• Managed forecasting, budget, timelines and resources for large infrastructure projects.
• Led project reviews held weekly for portfolio of projects. Reviewed mitigation plans with team members and managed team communications through the entire life cycle of projects.
• Weekly communications with senior management regarding the status of specific project deliverables, and interact with client to set and manage expectations.
• Consulted on new products, processes, standards or plans in support of the business.

Environment: Java Methodologies: Waterfall/Agile

Confidential, St. Louis, MO

Project Manager

Responsibilities:

• Lead weekly SCRUM meetings with the client to plan deliverable and project requirements for a fast paced sales incentive program.
• Managed cross-functional teams to produce and deliver all communications, applications and training courses, including content QA, QC and launch.
• Influenced Ideation of application concept and functionality for all activities for the sales team.
• Developed project plan for all training program segments for the upcoming year to be used as an incentive for the Hewlett Packard sales team to learn about HP products
• Managed Live Events, a large sales meeting effort which rolled out every 13 weeks for the client around the U.S. used to train regional sales directors, including all deliverables from the theme, presentation and new product collateral for over 100 events.
• Managed pilot programs to test products in specific regions.
• Developed quarterly review and presented ROI to client.

Environment: Java Methodologies: Waterfall/Agile

Confidential, St. Louis, MO

Functional Business Analyst / Project Manager

Responsibilities:

• Produced site maps and taxonomies to classify menu and navigations schemes, view and display options for the end user.
• Developed Customer Service Briefs and strategy for new product for the website.
• Developed taxonomy for Uverse website and mapping functionality to allow Confidential &T customers to view service options.
• Developed design briefs, task flow and key screens to lead the user through qualification experience.
• Created functional summaries for all ecommerce areas of website functionality.

Confidential, St. Louis, MO

Sales Lead/Project Manager

Responsibilities:

• Developed contracts, project budget, and presentation to the client for sign off.
• Managed virtual project teams teams to produce websites and other marketing materials.
• Lead teams, including content strategists, information architects, user interface designers, and developers.
• Brand management for other multi channel marketing materials for products.
• Managed the concept, content, automation and production of 4 public awareness videos for a large energy company.
• Created a customer experience brief, built wireframes and visual mock-ups.
• Managed analysis and strategy for new clients.
• Developed customer experience briefs, branding and design solutions for public websites.
• Worked with user interface designers, and the development teams to deliver web solutions.
• Executed marketing plans for an international manufacturing company, which led to a new corporate identity.
• Business Analyst for overall project plan.

Confidential, St. Louis, MO

Marketing Director/Brand Manager

Responsibilities:

• Developed detailed 2008 marketing strategy and budget to align with corporate strategic objectives.
• Led public website redesign objective. Produced customer experience brief, site strategy, wireframes, visual mockups, and the site map. Assessed business, user and technical requirements to determine platform. Worked with internal team to review brand standards, guidelines and policies to define best practices. Integrated with user experience team, to develop, test and refine prototypes.
• Implemented customer training portal to allow customer to obtain product training.
• Worked closely with CFO to manage investor communications and developed presentations which resulted in $22 million in investments.
• Produced and coordinated corporate press releases.
• Hosted 2007 corporate sales meeting.
• Managed rebranding efforts which included public website, sales collateral and presentations to align a stronger brand presence with company offerings.

Confidential,St. Louis, MO

Project Manager/Sales Director

Responsibilities:

• Developed and managed new medium to large accounts.
• Identified, qualified and developed sales strategies and opportunities.
• Developed integrated marketing strategies for existing client base.
• Project management delivering corporate solutions to new client base.
• Assembled project teams, and managed all new projects to full life cycle.

Confidential, St. Louis, MO

Responsibilities:

• Conducted market research for a large St. Louis law firm resulting in a new strategy for a new public website. Worked with User Experience team to Design, develop, test prototypes. Managed navigation schematics, task flows, design briefs, key screens, and template development. Brand management including, design of new corporate brochure, announcements, press releases, and event invitations.
• Developed and implemented a strategic marketing plan for this credit reporting company, helping to increase their revenues by 50% over 2 quarters. Worked with usability team, designers and developers to deliver two new public websites. Brand Management of company identity, and collaterals. Managed yearly sales meeting.
• Implemented a search engine strategy that helped the client move the public website to the top of the major search engines causing more exposure which lead to more business.

Confidential, St. Louis, MO

Sales Manager/Project Manager

Responsibilities:

• Responsible for key account management including identification, qualification and development of sales opportunities. Developed selling strategy for new client base, defined project pricing and create proposals.
• Acting Account Manager and consulting project manager. Developed a portal to showcase for major bank and credit union properties, sales tools for companies. Managed strategies, developed customer briefs, and project plans.

Confidential St. Louis, MO

General Manager

Responsibilities:

• Built the department to a staff of 17 representing diverse skill sets including project managers, designers, developers, writers, and media producers and a 6 member human factors team.
• Strategically developed new service offerings to increase revenues and competitive edge. This included the launch of the human factors department consisting of 6 employees
• Responsible for annual budget, P&L, business development, client presentations, internal and external marketing, operations, expense reports, timesheets, etc.
• Directed interactive team which included, project managers, content developers, art directors and IT staff to ensure quality of work.
• Managed developers to utilize the best solution when developing custom websites for our clients.
• Led rebranding of Solutech to Confidential .